Reviewer Added Workflow

Hi all, can you help me with the following issue:
I am using the SCSM functionality to automatically add reviewer by clicking the "Line Manager Should Review" checkbox. In this case manager's name should be automatically included in Reviewer's list. All users have managers in AD. I found that
the workflow responsible for this action is "Reviewer Added Workflow".
The problem is that in some Service Requests the name of the manager is not populated automatically. This happens in 30% of the Service Requests which is not good.
I checked that all workflows are with status "Succeeded" even those with missing Reviewers:
So, can you please advice me where the problem might be? Is it a workflow problem or
something else...<o:p></o:p>
Thank You!<o:p></o:p>

Hi,
"Line Manager Should Review" is a legacy from SCSM 2010 and is actually adding the manager for the user
creating the request. So the question here is, do the user that created that request have a manager specified?
Regards
//Anders
Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

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