Reward Zone Points Banking

I recently discovered the point banking option. I saved to the banking option a couple of days ago but today I still got issued a certificate.

Good afternoon PokiPaul,
If your account was setup to issue certificates prior to having your points banked and you reached the specified level, then that could explain why a certificate was issued. It appears that your My Best Buy™ account is now set to bank points, but to ensure your account is up-to-date I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelop icon located at the top of the page.
Thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
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I bought a 4yr replacement plan and was promised triple rewards zone point yet I havent seen nothing

I was given another reward accumulation points card awhile back. Now will It'll take 7-10 days to link past points. But was left on the cell phone line without a response or what I can do to retrieve my triple rewards points. In 2010 I paid for what I was then assured would be usable in 2014 however I can't believe the fine printed NEW rules break assured promise like agreements.

Good morning TlalocSoria,
Welcome to the Best Buy forum, and thank you for posting!
If you purchased a Geek Squad Protection plan between 9/14/2008 - 7/14/2012, did not utilize the plan for service, and the plan has expired within the past 90 days, then you should be eligible for the Good Maintenance Reward. This benefit would award you double points based on the plans original purchase price, so if you paid $100 for the plan in 2010, then you would receive 200 points.
With that being said, I will be sending you a private message so that I can gather some information from you to determine whether or not you qualify for the reward. To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
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Reward Zone Points Disappeared

I made a purchase at a Best Buy store on 5/4/2013, and initally the points showed up as pending in my RZ account, but then my purchase disappeared along with any pending points. It's been 23 days and it still has not shown up. I have my receipt with me, and when i try to add my transaction, it says it was already applied to my account, although that is not the case. How do I get the points back?

Hello Jeffreyd127,
Welcome to the Best Buy forum!
I used the email address you registered with the forum to review your My Best Buy™ account, and it does appear that you were awarded about 1500 points during the 2013 calendar year. Your account is set to automatically issue reward certificates when enough points are earned to reach the $5 level (250 points = $5), and it looks as if $25 (1250 points) worth of certificates were issued last year. That would explain why you currently only have about 248 points in your account.
With that being said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and see if I can help answer any additional questions you may have. To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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Recent purchases not counting towards reward zone balance left

I recently purchased a new laptop, and a few other things, and my reward zone says I still need to spend like $2,000 to keep my status of silver plus when I shoulf probably only need about $500-$700.
im not being credit with my reward zone points either. I know you dont get rewards points when you use your credit card anymore, and that is complete b.s., and a slap in the face, been like that for about a year i think know but still its un acceptaple coming from a customer. bestbuy should be giving customers a reason to shop at the store again, not avoid it. even the laptop I just purchased they charged me more then the retail of $1249.99, they charged me $1300.
can any one help me out with why my account shows that i paid $0.00 for these past few items. I had this same issue earlier in the year or maybe close to a year ago now, and it got fixed, but forgot what the issue was.
I'm planning on buying a 500 gb solid state drive tomorrow, and if I dont get credited with my amount needed to keep my status deducted or the 7% rewardz points I Have not been gettong on some purchases either i think its only 1 item my bose headphones I Purchased about 3-4 months ago unless th estore took it upon them selves to make the decision for me, and select financing.

Good morning jerzeyzfynest,
I can understand wanting to ensure that every qualifying purchase you have made during the 2014 calendar year is taken into consideration when determining if your Elite Plus status will be extended until February 2016. A potential reason why your Elite/Elite Plus spending bar may not seem accurate is because it can take up to 35 days for a purchase to reflect. With that being said, the laptop you recently purchased may not reflect for another couple of weeks.
As far as the purchases that are displaying as $0.00 in your account, the most likely reason for that if you used your Best Buy credit card is that the purchase was applied to a promotional financing offer. If those purchases were eligible for a promotional financing offer, then you would need to have clicked the option for "No Financing." While a purchase may have been awarded zero points because of promotional financing, the purchase should still count towards reaching Elite or Elite Plus status.
I would like to go over your My Best Buy™ account with you in additional detail to ensure it is up-to-date and to see if there are any other questions I can help answer. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page. I look forward to further speaking with you.
My Best Buy™ Points and Promotional Financing
Thank you for reaching out to us on the forum, and I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Titanfall $10 reward zone certificate

Hello, I have noticed I don't have the reward zone points pending for Titanfall yet. Was wondering if someone could check and see if it got applied correctly, Thanks for any help.

Hi theiseja,
I wouldn't worry just yet! $10 pre-order certificates don't usually post to your account until 20 days after the title has been picked up or shipped to your home. They also may never appear as pending, and instead be available as certificates immediately. If you still haven't received your points by 20 days after you received your copy of Titanfall, let me know and I'd be glad to see what can be done to assist you at that time.
Thank you for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
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Merging Reward Zone Accounts

Before I had two Reward zone accounts and now after the merg it looks like i have several now. I want to use my main one which is the reward zone that is on the back of my Best Buy Reward zone credit card.
How can I merge them all to the one reward zone account so I have my points all directed to it. When I log in here it says I dont have any certificates but but im getting an email to use a certificate I got. I am not sure how I ended up with some many reward zone #'s but I want to consolidate it down to just the one that's on my credit card from best buy.
Thanks

Good afternoon sinabu,
Welcome to the Best Buy forum!
I used the email address you registered with the forum to review your My Best Buy™ history, and from what I can see, you currently have three active accounts. If the primary information shared between the three accounts matches exactly and there are not multiple credit cards attached, then we should have no problem merging them together.
With that being said, I am going to send you a private message so that I can go over your accounts with you and see about potentially merging them together. To check your private messages, you would want to login to the forum and click on the envelope icon located at the top of the page.
Merging My Best Buy™ Accounts
Thank you for posting.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Order was cancelled and only received PART of my Reward Zone Certificates back?

I had cancelled an order I had placed. It was paid with $75 Reward Zone Certificates and the rest through credit card. This morning, I only received enough points back on my account to convert to a $35 Certificate. Why is the remaining points to convert to $40 missing? I had called the Toll Free Best Buy Number but they could give no explanation.

Hi andyschiu,
Welcome to the Best Buy forum!
As you might notice if you read other threads on the forum, it can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation. We will need to allow a full 6 business days before considering any other options. In the end, I will make sure the full 3,750 points are back in your account.
If the remaining point value has not reposted to your account after 6 business days, then please do not hesitate to send me a private message and I will see what I can do to help make sure those points are added. To send a private message, you will want to login to the forum and click on the blue button in my signature that is labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
Thank you for posting and for being a My Best Buy™ member.

Gamers club unlocked applied to wrong reward zone account

I have two reward zone accounts. One that was created accidentally and the other which has all my points. The card was applied to the wrong account. Can I change this to the correct account so I can get the correct points(
Solved!
Go to Solution.

Hello there Jonolmo,
Having your primary My Best Buy™ membership attached to the Gamers Club Unlocked membership is essential to ensuring you have a hassle-free experience with receiving your benefits and rewards from these two programs. I’m sorry to hear that your Gamers Club Unlocked membership may have been attached to a different account.
Using the email address you registered with the forum, I sadly couldn’t locate the memberships you speak of. I am sending you a private message to gather further details in regards to these memberships to see what options we may have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Can't Access Reward Zone

When I try to log in at https://www-ssl.bestbuy.com/site/olstemplatemapper.jsp?id=pcat17000&type=page I type in my username and password. The system then tells me it will send a verification code but I never recieve it. It's been over 24 hours since I've tried twice! I have't been able to log into my Reward Zone at all this year and I know some of my points probably expired already. Please help.

Hi meeky,
Welcome to the Best Buy forum!
You are in luck because Help just so happens to be my middle name. I would suggest that we first make sure all your information on file is accurate, and once I know that everything is up-to-date, I will delink your accounts (BestBuy.com and My Best Buy™) and reset your password. If that does not seem to work and you still cannot login, then we may just want to try using an alternative email address. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will take care of the rest.
Name
Phone #
Mailing address
Email address
Thank you for connecting with us and for being a My Best Buy™ member.

Forgot to switch to Point Banking after Elite, made a purchase; too late?

I know that it's never too late to switch to Point Banking, but I was wondering if there's any way to bank points from a certificate that was earned after achieving Elite status.
What happened was that I lost Elite status at the beginning of this year, so I was back to certificates, after having been on Banking for a number of years in a row. I achieved Elite status around October, but forgot to switch back to Banking. Picked up a PS4 GTA bundle and some other things on Black Friday, and then I received an e-mail today informing me that I had a certificate issued and waiting.
Is there any way to convert that certificate back into points and just bank them? I was eligible for banking before the purchase, so I'm hoping I can do that, but I understand if I can't.
Thank you!
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Hi cr_client,
Congrats on again reaching Elite status!
If points were converted into a certificate before you officially changed your certificate preference to BANK, then there may not be much we can do. Once a certificate has been issued, it cannot be cancelled and the points added back into the account. If you were to redeem the certificate and process a return or cancellation, then the certificates point value would repost to your account within 3 to 6 business days.
I would like to go over your My Best Buy account with you in a bit more detail to ensure that it is properly banking points, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page.
Thank your for reaching out to us on the forum and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How to Reward the Points

Dear all,
i am new in this forum. can any one tell me how to reward the points?
atul

Atul,
How to give points:
1. Mark your thread as a question while creating it.
2. In the answers you get, you can assign the points by clicking on the stars to the left.
You also get a point yourself for rewarding (one per thread).
Regards,
Prasobh

Reward Zone Gamers Club Exclusive Offer on Evolve

Reward Zone Gamers Club members can score an additional $5 off Evolve right now!
Sign in to your Gamers Club account to get the coupon and use it on your in-store or online purchase. This promotion ends tomorrow so you'll need to act quick
Not familiar with Evolve just yet? Follow the link to read all about it over on the Plug-In blog: Evolve is Monster Hunting in an Alien Landscape

Hey the online-only code that came today via RZGC for an additional $5 off the $49.99 sale priced Dual Shock 4 controllers is SUPER tempting... but there's no stock! Any word if there will be any restocking today while the deal is on?
It's such a great deal, maybe we were just done in by the eastern time zone early birds...

SP05 standard repository passwords - Will reward good points

Hi,
We unarchived the standard repositories from Business content for SP05 patch 01 (materials, customers and vendors). In the console the repository is locked and needs login credentials. I could not find information on what user id and password to use for first time login. Please tell me what user id / password to use for first time login to standard repositories (We have just unarchived the a2a files)
Will reward good points
Thanks
Harsha

Hi Harsh,
"For unlocking repository, Choose Login from the context menu and enter a username and password (for the standard repositories the default username is Admin without a password). Otherwise use the username and password that you have defined in the repository".
This is mentioned in the Upgrade Guide of SP5 at page no 13. you can check using link <a href="https://websmp110.sap-ag.de/~sapidb/011000358700000271872007E">Upgrade Guide SP5</a>
Please try user Id "Admin" and password blank once more. If not successful this time then it seems that you have by mistake changed the password of the repository.
Hope this will help you. Please let me know the results.
Thanks,
Shiv

I am missing reward zone certificate

hi there was a promotion going on that said if i bought 2 games for 59.95 each or of equal or lower value, i would get a $30 reward zone certificate, that was about the time when call of duty advance warfare was coming out, i purchased the evil within for the ps4 and i was going to preorder 2 of the call of duty advance warfare games for the xbox one and ps4. i was told that i could not purchase with the preorder, i just assumed that buying 2 of the COD games would suffice to make that promotion possible.
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Hello kenjily,
enuf is correct in stating several of the promotions we offered. Unfortunately, I'm not familiar with the promotion you're requesting.
Could you provide a link to where you saw this promotion?
We value your business and you as a customer. We look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Re: Merging Reward Zone ID to MyBestBuy account

I have my rewards card that me and my fiancé share, he applied for the credit card and was approved so he uses the credit card but was also using the rewards card which is under my name while I looked at the credit card today I realized that the member id is a different one then the one I have and the one we've been using. Now we're an elite member and want to start banking out points but I don't want to lose the points thats linked to the credit card. So is there a way I can merge it even though the information is different because it's my rewards card and his credit card ?
Please help.
Ciara *

Hi Ciara,
Welcome to the Best Buy forum.
A new My Best Buy™ account would have been created when your fiancé opened his Best Buy credit card, and any purchases made with his Best Buy credit card would post to the My Best Buy™ account that is tied to the credit card. Since the name on each account is different, we would be unable to merge them. It is also technically against the Program Terms to attach purchases you did not actually make to your account, as a My Best Buy™ account is intended to be used by a single member.
If you have multiple accounts or your fiancé has multiple accounts, then we could merge those accounts; however, we would be unable to merge your accounts with your fiancé's accounts. To ensure your account is up-to-date and to see if I can help answer any other questions, I am going to send you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon at the top of the page.
Merging My Best Buy™ Accounts
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Reward Zone Points Banking

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