RH for word download question

As I understand, RH 8 does include the "classic" WinHelp-based RoboHelp (and does not just force you to convert WinHelp files to WebHelp).
Is this a standard part of the download? I ask because I don't seem to have it loaded. I don't have the desktop icon or the .exe anywhere on my machine.
I'd really prefer not to go through the whole download process again. I'm not sure if I just clicked the wrong option during the download and accidently excluded this part or what.

If you select a custom install there are some dropdowns or arrows, something, that gives you an option to include RH for Word. You do NOT need to download again. There is only one download and you have it. Poke about a bit.
See www.grainge.org for RoboHelp and Authoring tips

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HT201363 whenever i want to download an app, they ask me for 3 security questions. I answer them and then it says "session has timed out". And then the whole process repeats itself. How can I download a free app if this keeps coming up?

Whenever I want to download a free app, it asks me for 3 security questions. I answer them. Then it says "session has timed out". Then the whole process starts over. How can I get around this?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

Ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset.

ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?

If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours. You can turn off iCloud and just use the usual USB sync method. But I wonder whether you'll have the same problem?

I'm trying to download what's app chatting application and the massage given (need your secret answers for the below questions to proceed your purchase request ) but the problem is I forgot my answers :((( how can I reset the questions and the answer ????

I'm trying to download what's app chatting application and the massage given (need your secret answers for the below questions to proceed your purchase request ) but the problem is I forgot my answers :((( how can I reset the questions and the answer ????

Visit this site: http://support.apple.com/kb/HT5312

I always download stuff then is suddenly asked for my secureity questions. and i guess what they were then it kicked me off

I always download stuff then is suddenly asked for my secureity questions. and i guessed what they were then it kicked me off

how can i re-access my acount and change my secureity questions

So i redeemed an itunes card and it doesnt let me donwload what i want to download. it asks me for my security questions but i forgot the answers can you help me on what to do please?

I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

"Cannot send this file" for conversion/download for Word editing

Cannot send this file is response for conversion/download for Word editing

As you speak to "sending" a file you'd be using one of Adobe's online subscription services.
The "umbrella" user forum for this is at:
https://forums.adobe.com/community/acrobatdotcom
Of course a paid subscription is required.
Note that accessing the online service of interest through Adobe Reader can be bumpy sometimes.
Best is to just go to online and have your browser take you to the service.
A starting point:
https://www.acrobat.com/en_us.html
Select your service and then sign in.
Be well...

Downloaded Mountain Lion and lost support for Word, Excel, and PowerPoint.

Downloaded Mountain Lion and lost support for Word, Excel, and PowerPoint. Anyone know how to get it back?

Odds are you running Office 2004, which is coded in PowerPC code. PowerPC is no longer supported.
You either must upgrade the newer version of Office that will work or downgrade OS X.
Allan

Ask your question.I have just receive a billing for a download that I do not want. How do I return it?

I have just received a billing for a download that I do not want. How do I return it?

According to Apple, all sales are final.
http://support.apple.com/kb/HT3641
You indicated the app was free so you could not have been charged for it.

2 questions, what do i do when a audio book i purchased is not in purchased menu for re downloading for my account, or why cant i re download the book from iTunes store with out paying for it after support they told me i could.

what do i do when a audio book i purchased is not in purchased menu for re downloading for my account, or why cant i re download the book from iTunes store with out paying for it after support they told me i could.
i tried to re download a purchased audio book after i contacted apple support team for iTunes they said it would be ready for re download or they said id have to re download it from iTunes store i cant remember, so i tried both couldn't re download it from purchased menu and the book id have to re download from iTunes store costs money as if i have never purchased what do i do? I don't have any warranty any more or money to purchase another warranty.

Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure   but I do not recall ever doing what you are telling me in your reply.   When you get a extended car warranty, you don't   sign up for it.. it is just there and is included in the sale.   You don't buy this warranty to use it.. You buy it, in case something happens.   Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not.   Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system.   I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
   I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it.   Regardless, my request does not seem unreasonable.
Thank you

This may be a dumb question but is there an upgrade to RH 9 for Word?

We bought RH for windows in 2012. It came with the HTML version 9 and Robo Help for Word 8...which must have been upgraded in the background to RH 9 for Word, because that is what is now showing in "About RoboHelp" and that is not what was originally showing. Is there a RH for Word 10? We have two projects that will not convert nicely to HTML, lost a ton of external links, so for those I have to stick to RH for Word. If there is a 10 we might be interested in getting so I can use Word 10.

Rh9 did not ship with Rh for Word 8. The numbers have always matched.
Rh9 shipped with RoboHelp for Word 9. Rh10 shipped with RoboHelp for Word 10. Those numbers relate to the Rh version by the way so it's not clear what you mean when you refer at the end to Word 10. Do you mean Word 2010.
There were very few changes other than Word version compatability.
As Rh11 stopped shipping with RoboHelp for Word, you may have to bite the bullet and find out why the external links break. I wonder if creating a CHM from RoboHelp for Word and then reverse engineering that into Rh HTML might work? See Reverse Engineering on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

How to get Client ID and Client Secret for Office App for Word which accessing SharePoint Online

we currently implementing an Office App for MS Word which access SharePoint list and get data from lists. Our aim is any user can get this app from Office App store and enter their SharePoint URL and browse their own SharePoint lists and use those. When
I was checking mechanisms which you used to access SharePoint, in some of them have used ClientId and Client Secret to authenticate with SharePoint. I have following questions.
1.If I want to sell my app using Office app store where can I get those clientId and client secret which is used to get the access tokens.
2.Is it possible to create SharePoint app and publish it to SharePoint app store and get clientId and client secret and use it when accessing through office. So users first download our SharePoint app install it to their SharePoint environment then get out
Office App from Office app store and add it to word. Will this work?

Hi,
>> We are planning to develop an Office app to access SharePoint Online and SharePoint on Premise from Microsoft word.
I’m not very familiar with SharePoint development, so please correct me if I have any misunderstandings about your requirement.
The basic components of an app for Office are an XML manifest file and the default webpage of your app (server side).
>> If I'm publishing my Office App for Word in to the Microsoft office app store, how do I get the ClientId and ClientSecret which I need to pass to authenticate with SharePoint online?
As far as I know, when register your web app to SharePoint Online, you will get the ClientId and ClientSecret from the Azure Active Directory. And you need to store the Client ID and Client
Secret on the app server side.
For details, you could reference the article
Building an Office 365 ASP.NET MVC app.
>> If ClientId and ClientSecret not providing when we publishing Word Office App to the app store how what the ways which we can use to authenticate with SharePoint using Word Office app?
You don’t need to provide the ClientId and ClientSecret when publishing your App to App Store. They are stored on your app server side.
By the way, if you have the question about how to access the SharePoint resource in a Web Application, I will suggest you posting the questions to
SharePoint Development Forum. For this forum, we mainly discuss the questions about using the Office JavaScript API to develop Apps for Office.
Regards,
Jeffrey
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey.

RoboHelp for Word will not show new .WMF graphics

I am working on a help file, and I have to insert equations that I would like to attach pop-ups to. I add the .wmf graphic and add the pop-up, but when I compile the image is not there. This is an older file that was converted over to Robohelp for word and it has .wmf graphics that compile. The only ones that do not show up are the new ones I add to the project. There is just a blank space where the graphic should be. The only way I can get the graphic to show is to convert it into a .shg graphic and then it works. I don't want to keep converting the .wmf file to .shg it is just a waste of time, and it makes my image folder double in size. I have tried inserting the equation as an object in word, but that will not allow me to link it to a pop-up and still have the equation there. Any help with this would be greatly appreciated. Thank you.

Peter and Brian, THANKS so much! RoboHelp for Word is working
now.
Peter, your advice to install RoboHelp AFTER installing Word
was key in solving this problem.
For a quick summary of the result -- our Help Desk
uninstalled and reinstalled Outlook, Word, and RoboHelp. Then they
reinstalled Word and Outlook; needed to change an "Advanced"
setting in outlook; to get Word to stop giving me the error
messages, they needed to redo my user profile. Then after I was
confident that Word and Outlook were working correctly, this
afternoon I installed RoboHelp X5 via my CD, and then downloaded
and installed these two patches from Adobe.com:
- rho_x501.exe (for the RH Office Word 2003 Support Update)
- rho13_x502.exe (for the Microsoft XP Service Pack 2 Support
Update X5.0.2).
I'm so thankful that RoboHTML and RoboHelp for Word seem to
be working well! Thanks again!
Janice
P.S. I do have one more question about a patch that I've not
yet loaded, but I'll post that under a separate subject.

With new PC RoboHelp for Word will not open

When I try to open RoboHelp for Word, this error message
appears:
"The version of Microsoft Word you have installed is not
supported. Please install an earlier version of Word before running
RoboHelp for Word."
With this new PC installation, I'm still using Word 2003,
which is the same version that I used previously. However, the PC's
operating system is now XP, whereas it was previously Windows 2000.
Any ideas?
Thank you!
Janice

Peter and Brian, THANKS so much! RoboHelp for Word is working
now.
Peter, your advice to install RoboHelp AFTER installing Word
was key in solving this problem.
For a quick summary of the result -- our Help Desk
uninstalled and reinstalled Outlook, Word, and RoboHelp. Then they
reinstalled Word and Outlook; needed to change an "Advanced"
setting in outlook; to get Word to stop giving me the error
messages, they needed to redo my user profile. Then after I was
confident that Word and Outlook were working correctly, this
afternoon I installed RoboHelp X5 via my CD, and then downloaded
and installed these two patches from Adobe.com:
- rho_x501.exe (for the RH Office Word 2003 Support Update)
- rho13_x502.exe (for the Microsoft XP Service Pack 2 Support
Update X5.0.2).
I'm so thankful that RoboHTML and RoboHelp for Word seem to
be working well! Thanks again!
Janice
P.S. I do have one more question about a patch that I've not
yet loaded, but I'll post that under a separate subject.

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading.

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.

I'll back up Csound on the MacKeeper thing. In fact, I actually wrote the following about it:
http://www.reedcorner.net/news.php/?p=245
Remove is ASAP. Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it. Try this:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple. However you have gotten it, your best bet is removing it. See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
http://www.reedcorner.net/guides/macvirus
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

RH for word download question

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