RH10 - Search not producing results for some users

I am using RH10 and the help system is stored on a sharepoint server (it was output as WebHelp)
All users are able to access the system once we give them access, but when they go to search for topics, some get results and some don't. I believe it's related to java, but I can't find any documentation on what version of java is required for end users?
I have already uninstalled and reinstalled RH (as read in some of the forums) with no changes for the end users.
Are their other outputs that don't require java for searching?
Anything else I can test?
Other information that would be helpful to share?
Thanks!
Laura
(Moved this from the wrong forum -- sorry :-) )

We installed the patch and did a fresh upload and still have the same problems.
I was finally able to get the error information, but it doesn't seem to help me with troubleshooting. Any other suggestions are certainly welcome.
'Node' is undefined
whfhost.js
Line:3243
(it says this a few times and then it adds char:2)
That line of code is
function _getWordMatchType( a_Word, a_Tile, a_nPosition, a_nOffset )
The "waiting on" referred to in the next comment is the whfbody.thm file
The error was moving so quickly in the bottom left corner that I wasn't able to capture it in full, but it was "waiting on wh... <something>" -- I couldn't ever see what the entire name of the file it was waiting on was. I have limited time with the end users and have not been able to recreate in my environment unfortunately (even though I am using a similar set up as some).
If I search either the whfbody or whfhost in the message board archives, I come up with several instances where people have had similar issues, but there do not appear to be any fixes.
I am able to search whether I have enabled mode checked or unchecked, so I am not sure that works for us either.
Any other suggestions?
Thanks,
Laura

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We are facing a serious production issue. We've search the web extensively but to no avail.
Problem:
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ULS log:
The Uls logs provides 3 different messages that I could relate to every time the query is executed. The last item(level Medium) is displayed 14 times. For readability I've moved the ULS logs to the bottom of this question.
Query:
The query is as follows:
(I've translated this from dutch so pardon any typo's)
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When I modify the query settings to search a specific library the CWQP also does return the correct document! (In this case I am filtering on a managed metadata field).
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Why does the CQWP return the document when filtering on a managed metadata field over a single library.
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Nullable="True" Type="Text"/><FieldRef ID="{94f89715-e097-4e8b-ba79-ea02aa8b7adb}" Nullable="True" Type="Lookup"/><FieldRef ID="{1d22ea11-1e32-424e-89ab-9fedbadb6ce1}" Nullable="True"
Type="Counter"/><FieldRef ID="{28cf69c5-fa48-462a-b5cd-27b6f9d2bd5f}" Nullable="True" Type="DateTime"/><FieldRef ID="{1df5e554-ec7e-46a6-901d-d85a3881cb18}" Nullable="True" Type="User"/><FieldRef
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Nullable="True" Type="Lookup"/><FieldRef ID="{ba3c27ee-4791-4867-8821-ff99000bac98}" Nullable="True" Type="Text"/><FieldRef ID="{c5c4b81c-f1d9-4b43-a6a2-090df32ebb68}" Nullable="True"
Type="Lookup"/><FieldRef ID="{8fca95c0-9b7d-456f-8dae-b41ee2728b85}" Nullable="True" Type="Lookup"/><FieldRef ID="{39360f11-34cf-4356-9945-25c44e68dade}" Nullable="True" Type="Text"/><FieldRef
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Nullable="True" Type="Note"/><FieldRef ID="{aea3cd20-8da0-4cb7-803b-5a33079a0e4d}" Nullable="True" Type="Lookup"/><FieldRef Name="ScopeId" /><FieldRef Name="_Level" /><FieldRef
Name="UniqueId" /><ListProperty Name="DraftVersionVisibility" /></ViewFields><Lists ServerTemplate="101"></Lists><Webs Scope="Recursive" /><RowLimit>45</RowLimit><Query><Where><And><BeginsWith><FieldRef
Name="ContentTypeId" Nullable="True" Type="ContentTypeId"/><Value Type="ContentTypeId">0x010100C5FEE83B67FA6445B0C14AE8B7761BB8011E</Value></BeginsWith><In><FieldRef ID="{aea3cd20-8da0-4cb7-803b-5a33079a0e4d}"
LookupId="TRUE"/><Values><Value Type="Counter">783</Value></Values></In></And></Where><OrderBy><FieldRef ID="{8c06beca-0777-48f7-91c7-6da68bc07b69}" Nullable="True"
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Category Publishing
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Error occured while processing a Content Query Web Part. Performing the following query '<ViewFields><FieldRef ID="{fa564e0f-0c70-4ab9-b863-0177e6ddd247}" Nullable="True" Type="Text"/><FieldRef ID="{94f89715-e097-4e8b-ba79-ea02aa8b7adb}"
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ID="{8c06beca-0777-48f7-91c7-6da68bc07b69}" Nullable="True" Type="DateTime"/><FieldRef ID="{30bb605f-5bae-48fe-b4e3-1f81d9772af9}" Nullable="True" Type="Lookup"/><FieldRef ID="{ba3c27ee-4791-4867-8821-ff99000bac98}"
Nullable="True" Type="Text"/><FieldRef ID="{c5c4b81c-f1d9-4b43-a6a2-090df32ebb68}" Nullable="True" Type="Lookup"/><FieldRef ID="{8fca95c0-9b7d-456f-8dae-b41ee2728b85}" Nullable="True"
Type="Lookup"/><FieldRef ID="{39360f11-34cf-4356-9945-25c44e68dade}" Nullable="True" Type="Text"/><FieldRef ID="{543bc2cf-1f30-488e-8f25-6fe3b689d9ac}" Nullable="True" Type="Image"/><FieldRef
ID="{43bdd51b-3c5b-4e78-90a8-fb2087f71e70}" Nullable="True" Type="Number"/><FieldRef ID="{9da97a8a-1da5-4a77-98d3-4bc10456e700}" Nullable="True" Type="Note"/><FieldRef ID="{aea3cd20-8da0-4cb7-803b-5a33079a0e4d}"
Nullable="True" Type="Lookup"/><FieldRef Name="ScopeId" /><FieldRef Name="_Level" /><FieldRef Name="UniqueId" /><ListProperty Name="DraftVersionVisibility" /></ViewFields><Lists
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Type="ContentTypeId">0x010100C5FEE83B67FA6445B0C14AE8B7761BB8011E</Value></BeginsWith><In><FieldRef ID="{aea3cd20-8da0-4cb7-803b-5a33079a0e4d}" LookupId="TRUE"/><Values><Value Type="Counter">783</Value></Values></In></And></Where><OrderBy><FieldRef
ID="{8c06beca-0777-48f7-91c7-6da68bc07b69}" Nullable="True" Type="DateTime" Ascending="FALSE"/></OrderBy></Query>' generated the following error: Kan deze actie niet voltooien. Probeer het opnieuw.
at the following url: /. Titel webonderdeel: Inhoudsquery
Kan deze actie niet voltooien. Probeer het opnieuw. This is Dutch. It means something like: Cannot complete this action. Please try again.
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Category Publishing
Level: Medium (this message is displayed 14 times)
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viewPath)     bij Microsoft.SharePoint.WebPartPages.DataFormWebPart.PrepareAndPerformTransform(Boolean bDeferExecuteTransform)     bij Microsoft.SharePoint.WebPartPages.DataFormWebPart.PerformSelect()
bij Microsoft.SharePoint.WebPartPages.DataFormWebPart.DataBind()     bij Microsoft.SharePoint.WebPartPages.DataFormWebPart.EnsureDataBound()     bij Microsoft.SharePoint.WebPartPages.DataFormWebPart.CreateChildControls()
bij System.Web.UI.Control.EnsureChildControls()     bij System.Web.UI.Control.PreRenderRecursiveInternal()     bij System.Web.UI.Control.PreRenderRecursiveInternal()     bij System.Web.UI.Control.PreRenderRecursiveInternal()
bij System.Web.UI.Control.PreRenderRecursiveInternal()     bij System.Web.UI.Control.PreRenderRecursiveInternal()     bij System.Web.UI.Control.PreRenderRecursiveInternal()     bij System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     bij System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     bij System.Web.UI.Page.ProcessRequest()
bij System.Web.UI.Page.ProcessRequest(HttpContext context)     bij ASP.BLANKWEBPARTPAGE_ASPX_1653093133.ProcessRequest(HttpContext context)     bij Microsoft.SharePoint.Publishing.TemplateRedirectionPage.ProcessRequest(HttpContext
context)     bij System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     bij System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
bij System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)     bij System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)     bij System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest
wr, HttpContext context)     bij System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)     bij System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr
managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)     bij System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32
flags)     bij System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr managedHttpContext, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) 1971313a-6baa-49e9-bace-d024ce67f25c

Adobe Premiere Pro CC launches for some users, but crashes for others.

I am troubleshooting an issue in a college computer lab. Adobe Premiere Pro CC launches perfectly for some users, but crashes for others. All computers are joined to a domain. The program launches successfully under faculty and admin accounts. It launches under my student account and will launch for some students in the class. There are, however, some students who cannot get the program to launch. Each time it fails when attempting to load ImporterQuickTime.prm.
For these students, the following error appears:
Adobe Premiere Pro CC has stopped working
Check Online for a solution and close the program (Tried this nothing seems to come of it)
Close the program
I clicked View problem details
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.2.33
Application Timestamp: 532c3999
Fault Module Name: dvaui.dll
Fault Module Version: 7.2.2.33
Fault Module Timestamp: 532bed86
Exception Code: c0000005
Exception Offset: 00000000002d31c1
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3272
Additional Information 2: 32722596c6b4441ac0840ed9743cbfbb
Additional Information 3: 3e22
Additional Information 4: 3e2260f0a53760c20f23c7e2675c1736
I did check Quicktime and it is not updated to the most recent version. However, if it was a result of Quicktime not being up to date, why can some accounts launch the program while others cannot. I have also updated the graphics driver on one computer. No change. I compared my student Active Directory account to that of one student who could not launch the program. They are in exactly the same place in AD and therefore have the same permissions on the domain. This is a puzzling issue and the instructor is getting frustrated. Any help or suggestions with this matter would be greatly appreciated.
-Barb

I have no idea, other than what I said about the program's design requirement for an Admin account and "sometimes" problems on any other account
About the only thing I can suggest is a "remote control" chat session... when a student with a non-working account is having problems
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

ESS Team Calendar comming as Table for some users

Hi,
When the users navigate to ESS -> working Time -> Leave request -> Team calendar
Then for some users it coming as Table, while for other it is coming as proper chart(graphics).
We want the it as chart(graph) for all users.
Any suggestions?
_vishal

It seems that accessibility switch is on for the users for which the chart is not coming properly. In the UserAdministration Search for the user for which the chart is not coming properly and uncheck the accessibility flag.
Thanks
Prashant

RH10 - Search not producing results for some users

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