Rich text versus plain text when sending to Outlook

I've notice some strange behavior with Mail today. I've been sending some attachments to people who use Outlook on an Exchange server. When I send the mail in Rich Text Format, they receive the mail but the text and the signature are included as attachments as well. This is not the case if I send the same message with no attachment. Also, if I change the message format to Plain Text, the mail appears normal both with and without the attachment.
Does anyone have a similar issue? Are there any know solutions? I'd really prefer to use RTF vs. Plain Text.
Cheers,
Barry
Message was edited by: BAField

Read the attached link and the link to the microsoft site to better understand what may be happening.
http://docs.info.apple.com/article.html?artnum=304245
If the attachment is plain text it should not be sent as a windows friendly attachment.
If the attachment is recognized as having rich text content it should be sent a as a windows friendly attachment.
The linked Microsoft document in the attached link has a Common Scenarios section which shows the Solution settings for Outlook based on the Problem experienced by the recipient.

Similar Messages

  • Attachments versus signature when sending to Outlook

    Based upon my research, I imagine people will say the problem is on the Outlook end of things -- but I still want to know if there's a way to solve my "attachment vs. signature" problem better than the wonky workaround I've developed.
    FYI: we're running Mac OS X 10.6.6, and therefore have Mail 4.4.
    I recently switched a number of my users from Entourage to Mail. Now when they send messages with attachments to Outlook users (tested both Outlook 2003 and 2010), the images appear inline instead of as attachments. I've determined this is because they are sending in HTML or RTF format. Plain text makes the files show up as attachments on the other end -- however, it also converts their signature from body copy into a TXT attachment, even if there's no formatting at all in the signature.
    So I'm left with two options right now:
    1. Send in RTF or HTML format -- makes the signature show up right on the other end, but attachments appear embedded in the body. If you right-click on the image file and choose "save picture as", the save dialog box not only doesn't remember the original file name, but it also automatically defaults to BMP format, even if the original attachment was a JPG -- very bad!
    2. Send in plain text -- makes the attachments show up as actual attachments on the other end, but even a plain-text signature is converted into an attachment, which looks pretty stupid.
    The only solution I can find that works 100% of the time is a pain to do.
    1. Write your message.
    2. Select all the copy (including your signature) and cut.
    3. Make sure the message is in plain text format (if it wasn't already).
    4. Click in the now-empty body and paste -- this combines the message you wrote and your text signature into one chunk of text with no "signature" attached.
    5. Click after the end of the message (also after the signature).
    6. Attach your images.
    7. Send.
    I don't mind forcing my users to use plain text format all the time if it'll make attachments appear correct on the other end -- but having the signature converted into an attachment too is a hiccup I shouldn't have to also make them deal with. Does anyone know a better way around this?

    Edit > Attachments > Always Insert Attachments at End of Message

  • How to conver HTML text to plain text?

    If I am lucky, I hope to get some real good answers. Basically, I have an HTML file saved on my hard drive, and I want to convert that HTML file to a plain text file.
    I tried implementing something myself. My algorithm was to simply match "<" and ">" and get rid of anything in between. It's working fine, but it's not fully cooked. It doesn't get rid of some weird characters like &XXXX, which is supposed to be some sort of a code for HTML. Also, it doesn't remove JavaScript codes or anything that's not contained in <BODY>...</BODY>. I sure can improve my program, but I am also hoping to see a faster and more efficient way to deal with that.
    I browsed thru some old topics, but nothing was satisfactory. Someone suggested the use of JEditorPane:
    int len = pane.getDocument().getLength();
    try {
    String text = pane.getDocument().getText(0,len);
    System.out.println(text);
    } catch (Exception e) {
    System.exit(0);
    But the problem with that is how a JEditorPane object should be instantiated. I could do something like this JEditorPane pane = new JeditorPane (URL url) or JEditorPane pane = new JeditorPane (String url). Either way, the program takes time to download the HTML page from the corresponding url. If one tries to detect �int len�, one can see that �int len� is likely to be zero, because the HTML page cannot be fully loaded in time. I guess I could try to deal with that problem by creating threads and stuffs. But I hope that there are some better solutions to end this misery once and for all.

    Here is a link to an article on the "Swing HTML Parser":
    http://java.sun.com/products/jfc/tsc/articles/bookmarks/index.html
    This is an example of how you might use the parser callback to solve your problem:
    import java.io.FileReader;
    import java.io.IOException;
    import java.io.Reader;
    import javax.swing.text.MutableAttributeSet;
    import javax.swing.text.html.HTML;
    import javax.swing.text.html.HTMLEditorKit;
    import javax.swing.text.html.parser.ParserDelegator;
    public class TestParser extends HTMLEditorKit.ParserCallback
         boolean ignoreText;
         public static void main(String[] args)
         throws IOException
              TestParser parser = new TestParser();
              // args[0] is the file to parse
              Reader reader = new FileReader(args[0]);
              try
                   new ParserDelegator().parse(reader, parser, false);
              catch (IOException e)
                   System.out.println(e);
         public void handleComment(char[] data, int pos)
    //          System.out.println(data);
         public void handleEndOfLineString(String eol)
         public void handleEndTag(HTML.Tag tag, int pos)
    //          System.out.println("/" + tag);
              if (tag.equals(HTML.Tag.STYLE)
              ||  tag.equals(HTML.Tag.SCRIPT) )
                   ignoreText = false;
         public void handleError(String errorMsg, int pos)
    //          System.out.println(pos + ":" + errorMsg);
         public void handleMutableTag(HTML.Tag tag, MutableAttributeSet a, int pos)
    //          System.out.println("mutable:" + tag + ": " + pos + ": " + a);
         public void handleSimpleTag(HTML.Tag tag, MutableAttributeSet a, int pos)
    //          System.out.println( tag + ":" + a );
         public void handleStartTag(HTML.Tag tag, MutableAttributeSet a, int pos)
    //          System.out.println( tag + ":" + a );
              if (tag.equals(HTML.Tag.STYLE)
              ||  tag.equals(HTML.Tag.SCRIPT) )
                   ignoreText = true;
         public void handleText(char[] data, int pos)
              if (! ignoreText)
                   System.out.println( data );
    }

  • Message Breaks when Sending to Outlook

    I've found that my messages are getting split in very strange ways when received by Outlook clients. The email body will stop at some point and the remaining message gets inserted into an attachment.
    I can repeat this behavior anytime by including attachments -- if the attachment appears on Mail in the body, the message breaks at the point the file appeared in the email and the remaining body shows up in a second attachment.
    While I can rectify that by ensuring that my attachments always appear at the end (why does mail show them in the body that way if they're really just attached?), I've also had this happen in circumstances where there is no attachment and I've been unable to identify what triggered the message break.
    This is a huge problem for me, since my business clients mostly use Outlook and my emails to them are showing up all screwy.
    Has anyone seen this before? It doesn't happen on other clients -- gmail web client doesn't do this, for example. So it's probably an Outlook problem. I'm just trying to understand why it happens so I can be certain to work around it in professional email.
    PowerMac G5, MacBook Pro   Mac OS X (10.4.8)  

    Actually, just for an update, if I turn off MMS I can send to multiple contacts. But with MMS on, I can't. Am I the only person having this issue?
    I've tried a restore, and set-up as new phone. But still having no success.

  • Broken text or unknown format when sending email from BB Z10

    I have setup POP account for my office email, when ever i tried to send email from this account reciever is getting different format and signs like between one words = is insterded (que=y) r is missing and = sign is insterded automatically at other end.
    But when i am sending from Gmail or hotmail account no issue and complaint.Only from my office email setup which i am using by POP.
    please advice what is the issue i have tried my best to solve it but nothing happens.
    Solved!
    Go to Solution.

    biscuit1000 wrote:
    I have the same problem, strangely only with my business account, which is highly embarrassing. A number of my clients were thinking about upgrading to Z10, so they are very interested to see if I find a solution.
    what is your email provider for that account?
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Why does text not format correctly when pasting into outlook?

    I am attaching a Screenshot of an email to better help you understand.
    Basically, I receive an email from customer.  I draft an email to respond and send to my boss to get approval.  Once my boss approves, I go back to my original sent email and copy and paste into a reply to the original email from my customer but for some reason in Outlook for Mac it doesn't format correctly.  It always pastes the text in a sorda column if you will, as though word wrap isnt working.  When I send it, it looks even worse to the customer, especially if they are looking at it on a phone.  I have looked high and low and cant find an answer.  Thanks in advance!
    FYI I copied and pasted the text into "Pages" to show exactly what it is doing.

    Try the Microsoft forums.
    Microsoft Support – Office for Mac
    Microsoft Support – Office for Mac (2)

  • How do I save mail in rich/plain text with attachments?

    I installed Mavericks last night and see (as I expected) that the save mail with attachments in rich text or plain text function in Mail is still broken, as it was with Mountain Lion for the whole of its life, even through updates. Anyone know how to fix this if Apple won't?

    Hi,
    Currently we send emal notifications as html format by default. but you can change it as plain tex or rich text when you forward or reply the email.
    OR you can use this form to "vote" on popular feature requests, or to add a new one of your own:
    https://adobeformscentral.com/?f=XnF-KJVCovcEVQz9tZHYPQ
    Thanks,
    Guanshuai

  • Tags in Enhanced Rich text or Rich text is disappearing in Plain Text

    Hi I have facing an issue with Rich text field in share point.
    I have Two columns (Enhanced Rich Text and Rich text in my list).
    I have entered a text like ( if date > days or size < 20 contact user ).
    If I change the enhanced rich text to plain text The result is like( ​if date  days or size  20 contact user)
    Is it bug in product or default behavior :o ?
    Regards
    Koti

    Hi Koti,
    When you change the enhanced rich text to plain text, it seems to remove “<” and “>” instead of “<div>”.
    Thus, I would suggest you submit a feedback to the Office Developer Platform if there any expectation about more official documentation of SharePoint:
    http://officespdev.uservoice.com/
    It is a place for customers provide feedback about Microsoft Office products. What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version
    in the future.
    Best Regards,
    Dean Wang
    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • With "Download Headers" option checked, opening plain text emails results in cropped body text

    When I open raw plain text emails (i.e. not formatted as HTML) I only see the first
    255 characters of the email body; all of the remainder is chopped off, and never appears no matter how many times I re-open the email.
    I have narrowed this down to my somewhat unusual download preferences in Outlook. They are configured as follows:
      Send/Receive -> Download Preferences -> Download Headers (checked).
    I know the email text is there in full, because when I point my web browser at OWA, I can see the full body.
    If at first I choose Mark to Download and then Process Marked Headers, I can then open the plain text email and see the body in full.
    When I open HTML emails I have no problems, regardless of whether the email download was forced or not.
    This issue existed on my old Office 2010 installation for XP too. It persists now I have upgraded to Office 2013 on Win 7.
    This is not an acknowledged issue yet within the Outlook team (in fact, a possibly related issue was
    reported by someone else 3 months ago but suggested to be a font corruption issue, which is incorrect).
    It seems like Outlook just forgets to download the full text for plain text emails when opening them. It's repeatable every time, so it doesn't seem like a race condition. (To reproduce: set your Inbox download preferences as above, then send
    yourself a plain text email, wait for the Inbox headers to finish refreshing and then open the new email).
    We use a 3rd party provider (Cobweb) for our email service and I believe they are using Exchange 2013.
    We use ESET Smart Security Suite and I have tried disabling the scanner for that but see no change in the outcome. I would appreciate if anyone without ESET could try to reproduce these steps for themselves and confirm.
    Starting Outlook in Safe Mode does not solve it.
    Note: I already asked this
    question at the Office Community site and it was suggested I
    post on the Exchange Server Outlook Clients forum. The feedback there suggested it to be client related, so now I've been directed to post here!
    Thanks,
    Marcel

    Hi Melon, thanks for your response.
    My plain text font is set up as the default, Automatic.
    In any case, I can see the first 255 characters of the plain text body, so plain text font colour can be eliminated as a potential problem.
    After the 255th character, the body text then stops. There are no "hidden characters". If I shrink the window height to accommodate just what I see, the vertical scrollbar does not appear. This confirms that there are no hidden lines of text
    below.
    The mail is simply not downloaded from the server correctly. If I drag the mail onto my desktop, then view that file in Programmer's Notepad, I can see that after the position representing the 255th character in the body of the email, there is garbage (control
    characters).
    If, instead, I first mark the email for downloaded and then click the "process marked headers", wait for it to download and then drag it onto my desktop, by contrast, the body contents look complete and this is reflected in the fact that I can
    see the whole email when I open it in Outlook.
    This problem has so far affected me on four different PC setups (1xWinXP, 3xWin7) and two versions of Outlook (2010 and 2013). However, Cobweb -- our cloud email provider -- did recently upgrade to Exchange 2013, so that might be an important factor.
    I don't think I can remember seeing these plain text issues in the 10 years previous to that upgrade during which I've been using various flavours of Outlook.
    I have supplied repro steps in the original report above. Could someone please try these? I have expanded them in full below for simplicity:
    To reproduce:
    1. Change your download preferences in Outlook. They are configured from the ribbon bar as follows (assuming you are using Outlook in Cached Exchange mode, connecting to Exchange 2013):
      Send/Receive -> Download Preferences -> Download Headers (checked).
    2. Send yourself a plain text email containing more than 300 characters of text.
    3. Wait for the Inbox headers to finish refreshing.
    4. Open the new email.
    Result: The email body will be truncated at the 255th character.
    Expected: The email body should show all the characters.

  • How can I export a mailbox of messages as plain text?

    I have a mailbox filled with correspondence from a colleague. About 150 messages in all, some with attachments. I'd like to print out all the messages in that folder but not one at a time. I was hoping to be able to save them all as plain text and convert them to a PDF for two-sided printing. Examining individual messages in Text Wrangler, I see that they are all XML-based messages and, so, filled with XML codes. Is there any simple way to convert or export these without manipulating each individual message?
    Yes, I could print each message individually, but that's going to take a long time and waste a lot of paper.
    robert

    Select the messages. Choose File > Save As…. You'll get a pop-up menu to select Rich Text, Plain Text, or Raw Source.
    If you choose rich text or plain text, the messages will appear in TextEdit as if they run together. Select Format > Wrap to Page, and you will see each message starts a new page.

  • Copy & Paste plain text?

    It's really annoying sometimes when I can't copy just plain text from firefox to Pages. It always comes with its own font and size. How could I just copy plain text?

    I've added via
    +System Preferences -> Hardware -> Keyboard -> Shortcuts for other Applications+
    a new Application, Pages. Via "Menu" I've set up a new Shortcut. In this case I used "⌘V" and have overwritten the default one. Now ⌥⌂⌘V is ⌘V for me. - And that is what Strato222 want to do: He/She want to use ⌘V and paste the text as plain text.
    This works wonderful on Snow Leopard.

  • RTF Text - PLain Text

    Can I use the swing.text.rtf library to convert RTF text into plain text? If so, what's a quick way to do so? What I need to do is parse some given string of RTF code to see if there is any actual text inside (other than just RTF commands)
    I wanted to use PDFFilter as referenced in PDFParser but apparently that class does not exist

    sorry for resing the topic but I have almost exact same problem. However when I tested this solution it doesnt seem to work so I figured you may tell me what am I doing wrong. I have the following code
    import java.io.*;
    import javax.swing.*;
    import javax.swing.text.*;
    import javax.swing.text.rtf.*;
    public class rtf2text {
      public static void main(String args[]) {
        try {
             StringReader sr = new StringReader("{\\lang1033\\langfe1049\\langnp1033  text \\par \\par \\par Some table \\par \\par \\par}");
          JEditorPane editor = new JEditorPane();
          RTFEditorKit kit = new RTFEditorKit();
          editor.setEditorKit(kit);
          javax.swing.text.Document doc = editor.getDocument();
          kit.read(sr, doc, 0);
          String s = doc.getText(0, doc.getLength());
          System.out.println("sAttachment\n >" + s + "<");
        catch (Exception ex) {
          ex.printStackTrace();
    }and it doesnt return anything i.e. s="". What am doing wrong?

  • Outlook access address book slow when sending from Word

    We use Outlook 2013 in cached mode together with Exchange 2013 CU5.
    If somebody send an email from outlook and click on the "TO"-button to select a recipient, the address book appears without delay.
    If i do the same, but send the email from word with "send as attachment" and click then on the "TO"-button, it takes sometimes till 5 minutes till the address book appears.
    The exact same problem happens also for the users which use Outlook 2010.

    Hi,
    I'm not able to reproduce this problem on my side, please try the following:
    1. Switch Outlook to work in Online Mode: Go to Account Settings -> Account Settings -> Double click the account name -> Uncheck "Use Cached Exchange Mode", click Next and Finish, restart Outlook and check if the problem exists when sending from
    Outlook in Online Mode.
    2. Have Word work in Safe Mode: Press Win + R, type "winword.exe /safe" in the blank box, press Enter. Try to send the attachment from Word, check if the problem persists. If no, consider to disable the suspicious add-ins to determine which one caused the
    problem.
    I'm looking forward to your reply.
    Regards,
    Melon Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Exchange 2007 OWA sends attachments Outlook connector clients cannot send attachments.

    Exchange Server 2007 SP1 + Rollup ***Problem with sending email attachments from Outlook 2007***
    * Inbound mail arrives in OWA and Outlook normally with and without attachments.
    * OWA email to external email account with attachment goes thru successfully.
    * Outlook 2007 sends to an external email address with attachments the message does not arrive at the external mailbox.   The messages leave Outbox but are never delivered. The messages appear in Sent Items also.
    * Outlook sends non attachment emails to external addresses successfully.
    * Outlook sends email attachments to local domain accounts fine.
    #1 Exchange Server on Server 2013 fully patched problem commences. Exchange Server on version less than first RTM release of Exchange 2007.
    #2 Outlook profiles were changed to see if that is the problem.
    #3 Upgraded Exchange to SP1 and Rollup 10(Rollup was autodownloaded by MSUpdate)
    #4 Ran EXBPA nothing of any interest in the report.
    --Unified Messaging not configed (Done nothing)
    --SenderID (Re-enabled) I had shut all of the antispam to eliminate these.
    -- Junk Store threshold not configed (No change)
    Any suggestions to get Outlook clients capable of sending attachments configured.
    Thx,
    -Scot

    Hi Scot,
    Providing some information on Poison Queue:
    The poison message queue is a special queue that's used to isolate messages that are determined to be harmful to the Exchange system after a transport server or service failure.
    The messages may be genuinely harmful in their content and format.
    Alternatively, they may be the results of a poorly written agent that has caused the Exchange server to fail when it processed the supposedly bad messages.
    The poison message queue is typically empty. If the poison message queue contains no messages it doesn't appear in Queue Viewer or
    Get-Queue results. The messages in the poison message queue are never automatically resumed or expired. Messages remain in the poison message queue until they're manually resumed or removed by an administrator.
    According to the description above, I suspect Outlook 2007 changed the email's format when send email with attachment. The reason as below:
    If the original email's (with attachment) content or format is harmful to the Exchange 2007 server, it will go to the Poison Queue when sending via OWA. However it didn't, sending via OWA is perfect. So I suspect it is an issue on the Outlook 2007
    client side.
    Please using Pipeline Tracing to verify whether there is something changed during transmission.
    More details in the following article:
    Using Pipeline Tracing to Diagnose Transport Agent Problems
    http://technet.microsoft.com/en-us/library/bb125198(v=exchg.80).aspx
    If it is convenient, I suggest doing following tests to narrow down this issue:
    Note: Same content, same attachment, same format.
    1. Please using Outlook 2010/2013 or others' Outlook clients for testing.
    2. Please change to another format for testing. More details in the following article:
    Change the message format to HTML, Rich Text, or plain text
    http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HP001232996.aspx
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

    Posting this to the Exchange forum because I'm hoping there's a server-side solution.
    SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email.  Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
    the email.  If I open Task Manager I see that the outlook.exe process memory use starts increasing very quickly.  As far as I know the only resolution is to end the task and re-open Outlook (and avoid that email).
    I've found several excellent threads on these same symptoms, but there seems to be a variety of causes.  I've tried a bunch of things so far:
     - Tried opening from another system on our network running Outlook 2010, same issue. 
     - Tried opening from OWA, opens fine.
     - Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
     - Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
     - Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
    Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's.  Only common denominator seems to be Outlook 2010.
    I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
    Unfortunately I have no control over the sender, so don't know what could be triggering the problem.  
    Can anyone advise on a possible solution?  Any way to someone convert emails from a particular sender to Plain Text automatically?

    Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
    http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
    Or
    Call a macro in your outlook example below. Please check
    this for details
    Dim msg As MailItem
    For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
       If msg.Unread = True And _
         msg.SenderName = "Linda Cooper" Then
    Item.BodyFormat = olFormatPlain
       Else
         ' Message doesn't meet criteria.
       End If
    Thanks,
    MAS
    Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Maybe you are looking for