RMA stat quest

Hi,
I sent my Zen micro in because it got stuck on the logo screen. I just checked the Stat page and it has Hand for my Zen results. What does that mean?
Thanks

I think the technician just mis-spelled "Hang", meaning the unit is hanging on the start-up screen. We just had the same issue with my wife's Zen Neeon. They will send you another unit eventually.

Similar Messages

RMA Status Quest

I needed to get my Zen Sleek and the earbuds replaced through Creative. Under the Test Results column in the RMA status screen, a message says "NPF but Cosmetic Defect" for both products and "Included W-FG" for the earbuds. What do those mean and will I get the same product back or a new one?

bcampbell33,
I am not sure what the initial complaint was for the RMA, but the "Included W-FG" sounds like you are getting a Finished Goods replacement unit with full packaging / parts.
Daniel

RMA PAGE Quest

Okay so I have sent my player in it's been a while now. I've been constently checking my RMA page to get updates.
It seems that my product has been test and that tests show that my Zen Micro has the famous headphone jack problem. But it doesn't show anything concercning how it was fixed.
Weither the zen micro was replace or simply repaired. How can I do to know that?
thanks in advance.

player will not have been fixed. They will simply send a new one

RMA stat

I wonder, what does the RMA status exactly mean and how often is it updated? I sent my V200 to Creative about a week ago. The RMA status shows that Creative received it on the 9th. Yet the test results status is "Waiting for the faulty product to be received".
What does this mean?

mutax2003 wrote:
Hi Jeremy,I am in Canada. The UPS website said my ZM mp3 player was deli'vered to Creative on March 5; however, your website indicated that the mp3 player hasn't been received it yet. Could you have a look into it's Thanks. My RMA # is 5MAR4983, and UPS tracking # is M3340992.Andrew
yeah it was like that for me too. but rest assured they do have it and the status will probably be updated in one or two days.

RMA procedure quest

Hi! does anyone have experiences with replacing his mp3 player and could tell me how long does it take to obtain a working one? (i've sent it already to irleand) - my player - muvo2 ,5 GB

Yep, it will vary a little. The 2 weeks is more of a typical figure, so if it's 2 weeks and day, don't scream

Problemi di pubblicazione

Salve,
abbiamo riscontrato dei problemi di riconoscimento tra folio, in quanto nell'Adobe Viewer non riconosce la differenza tra un folio realizzato per IOS (1024x768) e Android (1280x800).
La procedura è stata questa:
• InDesign>Folio per IOS (1024x768)
    (nome folio: PDF - Catalogo Operativo)
• InDesign>Folio per Android (1280x800);
    (nome folio: PDF - Catalogo Operativo)
Test su Adobe Viewer:
• iPad - ok
• Samsung Galaxy 10'' - carica la versione IOS (1024x768)
Abbiamo fatto un test rinominando in modo diverso la versione Android rispetto a quella IOS ed è andato a buon fine perchè Contnent Viewer del Samsung Galaxy 10'' ha riconosciuto il folio corretto ma continua a vedere quello IOS (quindi è tutto raddoppiato). Stessa cosa vale per gli altri lavori già pubblicati nel kiosk.
Non capiamo perchè aprendo l'applicazione su dispositivo Android, non riconosce la pubblicazione corretta.
Perchè crea conflitto usare lo stesso nome folio se si tratta di due layout differenti?
L'applicazione non dovrebbe basarsi sulle misure del layout in base al dispositivo da cui la si sta aprendo?

Che problemi e con che rete wifi ? Spiega quello che succede.
Hai visto questo documento ?   http://support.apple.com/kb/HT1277

RMA quest

As you guys know, I had a backlight problem with my 30 gb zen xtra. I sent it in to creative on Ocotber 9 and They shipped it back to me on October 3, today. Now I looked at my RMA status and it shows a different serial number for my mp3 player, and a different serial number for my batter too. Now how do I know that the mp3 player was fixed or replaced? And is it refurbished? I'm worried because usually refurbished products continue to have problems, and as of my knowledge, Once a porduct has a problem and its somehow fixed, it will continue to have problems later. Also What happens to my warranty? I do not think they sent me a new one?

As long as it will be replaced, not refurbished, it would be cool. I just dont want to have a refurbished one and then have problems cuz by the time you have a problem, the original warranty has ran out. I just dont wana have any problems when it gets back, I dont have the money to keep getin them send in or fixed.Message Edited by Selayan on -0-2005 0:53 AM

RMA Status Check Quest

Hi guys, I've sent my defecti've zen back and I was just checking the status of this on the creative website. I get the following problem checking the status -
"Unfortunately, a return corresponding to the RMA and telephone numbers you provided could not be located. The telephone number should match the one you provided to Creative Labs when your RMA number was originally issued".
I'm using the correct site
(http://uk.europe.creative.com/support/warranty/rma/rmastatus.asp)
as i li've in the UK. Also my phone number and RMA number are correct, I still have the email I recieved from creative with the RMA number and the email I sent to creative with my phone number in it.
Does anyone know what this means, would it just be that my return hasn't been processed yet or that there may be a problem with the phone number they have for me?
Thanks
Mark

You probably should give Customer Support a call so they can check into that for you, at least that's what I would do.
Good luck,
Dale

Zen Touch RMA Quest

Hey y'all. I had to RMA my 20G Touch because of a failed battery. When I checked the RMA status today, I saw that Creative has shipped it back to me. In the Replacement Part section there was this notification: ASSY,PF0990 MAIN 20GB-8.
Can anyone help me decode this? Will I be getting my old Zen back, with a new battery? Or should I be expecting a whole new replacement Zen? The replacement part serial number seems to have the same number of digits (and in the same format if not the same letters) as the Zen's. Anyone have a clue?
Mods?

Cat,
Thanks for the help, but unfortunately, that was my first shot (emailing support to check). Even though I explained that I saw the product had shipped back but without the product having been tested, and asked the same specific questions I'd asked in this thread, Customer Support simply reiterated that the product had shipped. They did not address any of the questions I'd actually asked. I've another email in to them, but at this point I imagine I'll know in a day or so anyway.

State of repair having the RMA number

how Can I know the status of the repair lenovo B590
Shipped For warranty service to hassen (Germany)?
I have an RMA number.
Thanks

It appears you bought iPhone 5 in Georgia's gray market. As you are already aware that Apple does not sell iPhones in that country. The iPhone in question was most likely sold by Apple or its Authorized reseller in USA.
Warranty or Out of warranty services for iPhones are provided by Apple only in the country of sale by Apple, USA in your case.
It needs to be presented in any Apple Store in USA for evaluation. They will offer you a refurbished Similar iPhone for a price*.
If you want to change it to iPhone 5S, you need to sell this one on your own and buy a new iPhone of your choice.
Out-of-warranty* cost:
iPhone 5s, iPhone 5c, iPhone 5: $269

Simple quest on conditonal statements in formula

Hi everyone,
I just wanted a simple information. I have three key fig f1 f2 & f3 and i want a formula to check
if f1 is empty then
formula = f3-f2
else
formula = f3-f1.
Just wanted to know if this could be done in a formula or will i have to write some kind of exit?
Thanks
Warm Regards,
Akilesh

Hi Akilesh,
You can do this in formula of query designer. Write the following for your formula:
( F1 = 0 )( F3 - F2 ) + ( F1 <> 0 )( F3 - F1 )
Actually it is using boolean operator.
Assign points if helpful.
Regards,
Aaron Wang

RMA question/ Customer Support Quest

If I were to send a mp3 player back to creative, would using USPS be the best method? And does anyone know how much does it usually cost to ship/insure a mp3 player like the zen? I got mine for around $80 so I hope it doesn't cost me more than $0 to ship it back to them and its true that they send you back a refurbished one if they can't fix yours? I keep reading that they send you refurbished products that have "comestic damage"--is this true? I mean when my cell phone broke down, the company gave me a refurbished one but it didn't have like any comestic damage to it--it was like brand new besides for like one of the buttons looking wierd.
And After they send me a real email and I respond to it does it take customer support another full 24 hours before they respond?Message Edited by darkdallasnight on 03-2-2008 0:02 AM

[color="#3366ff" face="terminal,monaco">I have the same or similar questions, I have already sent mine in, and they have shipped out a replacment, but it's not even the same KIND of Zen, or as big in GB...so I am extremely frustrated and pissed and not sure what to do...any ideas?

Rma auidgy 4 quest

my sound card is over a year old do i send the card back or do the company i buy it from do it

kingpost,
Usually, after that length of time you would contact Creative Support in your region directly.
Daniel

Zen Micro RMA quest

Hi all,
firstly cheers to all the posters on these boards - lots of useful info indeed
I've just called customer services as the headphone jack on my micro has failed (a common problem it seems)... apart from the fact I had to phone Ireland (from the UK) the service seemed great, lets hope it continues!! I've received the confirmation e-mail with the instructions, but wanted to check whether you send the back cover, having removed the battery? A small point I know but I'd prefer not to slow down the process because they don't have all the bits, or end up with a replacement with no back!!
Cheers,
Joel

Normally you're asked to just send the player back (but the entire thing). You should double check with Creative Support though.

Questions on Room State

Hey guys,
     I got some questions on room state:
     1) Does the room state actually take some effect or just an indicating flag? For example, if a room state is ROOM_STATE_ENDED, will it prevent any incoming user connection?
     2) I tried to login as a guest, the room setting is HostNotArrived. Then I logged in as an owner. The state was switched to Active. The result seems fine until now. However, when I quit the owner app by closing the brower tab, and checked the quest page, the room state was still in Active, rather than switch back to HostNotArrived or any other state. Is it an expected result? How can I let the room state update to date if the owner quit in this way?
     3) For my scenario, I'd like to build a room only avaiable when owner arrived. That is, if a guest arrived before the owner arrived or after the owner left, he will not be allowed to do anything , even the connection should be rejected. Is that possible?
     Thanks a lot!
Jinni

Hi Jinni,
1) It should prevent any incoming connection other than OWNERs of the room.
2) HostNotArrived happens only before a room has been "kicked off" by the owner, and not afterwards (even if the owner has left the room, it's still fair to say he had "arrived").
3) I'm not sure there's a perfect way to do this yet. We'll be looking into this use case, which feels like you need some "server-to-server" integration : the ability to detect an owner has left, then a way to shut down the room. Does that seem right to you? For now, a quick way of achieving the functionality (if not the security) is to have your clients detect that there's no owner, and disconnect.
   hope that helps
   nigel

RMA stat quest

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