RMA procedure quest

Hi! does anyone have experiences with replacing his mp3 player and could tell me how long does it take to obtain a working one? (i've sent it already to irleand) - my player - muvo2 ,5 GB

Yep, it will vary a little. The 2 weeks is more of a typical figure, so if it's 2 weeks and day, don't scream

Similar Messages

MacBook Pro RMA Procedure for Apple Canada?

Hi everyone. I am new to the world of macs and is wondering if you guys can help me.
I've bought a macbook pro through apple.ca. Unfortunately the MacBook Pro is dead on arrival. I called AppleCare and they say they would offer me a RMA and send me a replacement.
I am confused by the RMA procedure though. I only got an email from them after the phone call:
Dear Apple Customer,
Thank you for contacting Apple.
We apologize for any inconvenience. Apple has issued a Return Material
Authorization (RMA) number 7407332124 for your order number 7042443204.
Please pack the item in its original box using the original packing
materials, and include all documentation. Please write the RMA # on the
outside of the box in BIG BOLD letters and numbers and ship the product to the following address.
Apple Canada
Attn.: RMA 7407332124
7495 Birchmount Drive
Markham, ON L3R 5G2
If you have questions, please reply or call Apple Store sales support at
800-676-2775. Help is available Monday through Friday from 8:00 a.m. to
9:00 p.m. central time, and Saturday and Sunday from 9:00 a.m. to
6:00 p.m. central time.
Sincerely,
The Apple Store Team
Does this mean I have to pay shipping to return the defective MBP? I also can't find anyway to track the shipping of my replacement model. How does this work? Do I have to send them back the defective unit first then they will send me the replacement model? Or do I wait for the replacement model to arrive then send the defective unit back to them?
Sorry for so many questions. I would really appreciate if someone that has similar experience before can tell me what's going on. I am a little mad about this since I paid express shipping for the MBP and I can't use it.
Macmini Mac OS X (10.3.9)

You may receive a seperate email with a shipping label; that's how it works in the U.S., at least. As soon as Apple has confirmation that the machine has been given to the carrier, they release the new order.
However...
If you have questions, please reply or call Apple Store sales support at
800-676-2775. Help is available Monday through Friday from 8:00 a.m. to
9:00 p.m. central time, and Saturday and Sunday from 9:00 a.m. to
6:00 p.m. central time.
...is the definitive (and fast) source for answers, so I will suggest you give them a call.

RMA Status Quest

I needed to get my Zen Sleek and the earbuds replaced through Creative. Under the Test Results column in the RMA status screen, a message says "NPF but Cosmetic Defect" for both products and "Included W-FG" for the earbuds. What do those mean and will I get the same product back or a new one?

bcampbell33,
I am not sure what the initial complaint was for the RMA, but the "Included W-FG" sounds like you are getting a Finished Goods replacement unit with full packaging / parts.
Daniel

RMA PAGE Quest

Okay so I have sent my player in it's been a while now. I've been constently checking my RMA page to get updates.
It seems that my product has been test and that tests show that my Zen Micro has the famous headphone jack problem. But it doesn't show anything concercning how it was fixed.
Weither the zen micro was replace or simply repaired. How can I do to know that?
thanks in advance.

player will not have been fixed. They will simply send a new one

About the RMA procedure!!!!!!!!!!!! ***************

my zen micro is unfortuantely out of the 90 day free service warantee.
it was definately one of the first batch ones, cuz its the old style menu and i got it basically the day it came out.
#, how do they charge you for the service fee
#2, what do i get in return (new zen, refurbed zen....)
#3, was there a rumor that the first batch of zen micros have an extended service fee?
#4, is there anyway a moderator will be able to sympathize my situation (since i am such a loyal customer) and give me a fee wai'ver?
thanks everyone!!!
btw, my problems are; the headphone jack AND now it freezes, taking out the battery does nothing, it just always leads to the "creative" logo and thats it

Exactly, Customer Support will be able to tell you if you are in warranty or not, and if there is anything they can do to assist you, so it's best to speak to them directly:
Americas Customer Support
European Customer Support
Asia Customer Support
Cat

RMA stat quest

Hi,
I sent my Zen micro in because it got stuck on the logo screen. I just checked the Stat page and it has Hand for my Zen results. What does that mean?
Thanks

I think the technician just mis-spelled "Hang", meaning the unit is hanging on the start-up screen. We just had the same issue with my wife's Zen Neeon. They will send you another unit eventually.

RMA Turnaround ti

Hi,
I have a Zen micro that I bought back in February of this year, and I can't complain about, it was great, no probs or faults....BUT, in my infinate wisdom I decided to upgrade the firmware last Thursday.
I backed up my data and proceeded to install the firmware up date.
The update stopped installing half way through, and the computer wouldn't recognise that anything was plugged into the USB port from then on.
To cut a long story short I contacted the support team and they were very helpful, but I still had the same problem, the computer wouldn't recognise the zen, and it ended up getting stuck in recovery mode. So I got an RMA number from creative and sent the zen off to them.
I have been able to track the progress of the return through creative's website up until today, when it keeps coming up with the message that the RMA number and telephone number could not be located.
My questions and concerns are.....
) How long does it usually take for a replacment unit to be sent out? As I am going on holiday at the beginning of August, and I don't want to have to go back to the old school and carry a case of CD's with me!
2) I am a little concerned that the tracking for returns isn't recognising my RMA details. Should I be worried about this?

It's happened again.
I got my replacement unit from Creative, can't complain there.
I have a selection of music currently on Napster that needed to be transfered over. So I downloaded V2. of the firmware.
Followed all installation instructions to the letter, I know how to use a computer, so it's not like I'm a PC rookie. I get the same error. I plug the USB cable into the player, a windows comes up saying a MTP source has been detected, do I want to sincronize with MP of Napster. I make my choice, but no portable device is conected. Nothing shows up in My Computer either.
I contact customer support again and they say to install application patches 2 & 3 on the list, still doesn't work.
Then I get asked to go into rescue mode and select reload firmware, and the device dies altogether on me, it comes up with "firmware error" at boot and still won't get recognised when I plug into PC so I can't roll back the firmware.
This is exactly the same thing that happened with my first one.
What is the point in bringing firmware out if all it does is ruin my player. I am less that happy.
I now have to go through all the RMA procedure again, but am left with a music library on Napster that I can't use on my MP3.
If any one has any advice for me please feel free to chip in.
The Zen has a rescue mode, if you could reboot me I'd come up with ridiculous mode about now. Completely unacceptable.

Bad Motherboard, need RMA

I had a computer technician examine my computer cause pretty much nothing was working and he said that my motherboard had fried my CPU and Video Card. Well, you can imagine my displeasure when i found that out so now i need to replace this one with the same one, and hopefully i can get the other stuff replaced too =(. Will someone give me the information i need to get an RMA? Oh yeah, I was using an MSI K8N Neo2 Platinum with an AMD 64 3500+ and a Radeon 9800Pro 128mb. (and a nice beefy Aspire 550watt PSU to run it all)
Thanks,
MSI customer

Bummer m8. Just contact your supplier for the RMA procedure. Good luck

My RMA experience with MSI

Hi all,
I finally got my system together after receiving a replacement board from MSI.
The original board, an msi k7t pro2-a rev 1, was faulty in which the voltage regulator was bad(?).
3 weeks after I sent the defect to MSI, a new MSI k7t pro2 turbo arrived.
I read allot of horror stories when it came to msi being lousy with the technical support, but these guys really came through and always replied
to my email.
I'll definitely stick with MSI in the future.
stevensly

I had an equally positive experience with MSI when I recently got a K7T266Pro2-RU replaced. It took about 2 1/2 weeks from mailing my defective board to receiving the replacement and all is fine again.
Thumbs up to MSI for a painless RMA procedure. )

Very Dissapointed with Creative Customer Supp

Well, here's my correspondence with Creative Support , and let me say I am very dissatisfied with this level of support...My initial email I thought clearly spelled out the issue --
>>Detailed Problem Description:>>In the process of updating my firmware on my>>Nomad Jukebox Zen Xtra to 2.0.03, the firmware>>update failed and the device was no longer>>recognized by Windows. When the Zen rebooted,>>it showed "Firmware Problem" and booted to a>>recovery mode. After trying to reload the>>firmware from recovery mode, the device rebooted>>again several times, and now will not power on>>at all. I have tried resetting the device via>>the reset button on the side and still will not>>power up. Thanks>>>>=======================
That was my initial email to customer support...and they respond with:
>>Dear JAy>>>>Thank you for contacting Creative Labs technical support department.>>>>Creative Labs is a leader in sound systems, portable devices, Mp3>>players, and audio performance. (Nice blab of adversting :smileyindifferent: )> >>>If you would like to view any of our products, or view our knowledge>>base system with helpful troubleshooting tips and driver downloads,>>please visit us.creative.com.>>>>We want to fully assist you in the best way possible, so please bear>>with us as we help you solve any technical issues.>>>>I understand you are having problems with your zen.>>>>It is recommended that you download and install the latest driver as>>well as the firmware update, and then format your player or resetyour>>player by booting the player into its unique Recovery Mode, if you>>experience one or more of the following symptoms:>>>>Your player is not detected in Creative MediaSource or Windows Media>>Player>>The battery does not last as expected>>Your computer stops responding during file transfers>>There is a power outage during file transfers>>There is an error about firmware>>>>. Detach the Zen player from your PC , and ensure that it is turned>>off.>>2. Connect the power supply to the player.>>3. Hold down the Play/Pause button while inserting a paper clip into>the>>Reset hole on your player.>>4. Wait for 4 seconds or so, and then remove the paper clip.>>5. Keep on holding the Play/Pause button till the Rescue Mode screen>>appears.>>6. After the recovery mode has started, release the Play/Pausebutton.>>
<They continue to talk about going through the recovery mode...So after stating I cant turn the power on in my problem description that is what I got...Do they actually even READ your emails? Now my turn to respond...
>Ok - I have tried your recommendation --->>*". Detach the Zen player from your PC , and ensure that it is turned>off.>2. Connect the power supply to the player.>3. Hold down the Play/Pause button while inserting a paper clip intothe>Reset hole on your player.>4. Wait for 4 seconds or so, and then remove the paper clip.>5. Keep on holding the Play/Pause button till the Rescue Mode screen>appears.>6. After the recovery mode has started, release the Play/Pausebutton."*>>And like I stated in my problem description, I have tried severaltimes>to>reset the player, including holding the play/pause button and pressing>the>reset button and the unit no longer powers up at all.
<Makes sense right? The unit no longer powers up...no nothing, nada, zip, zilch, zero... Their response...
Dear Jay,>>Hi, Sorry you are having trouble with your creative product! Regarding>your last email. Looks like you may have a defecti've Creative Labs>product and I would suggest taking back to place of purchase for a>speedy replacement. If you are not able to do this and you have aretail>version and a receipt showing date of purchase then you can send the>product into Creative Labs as long as its still under warranty for an>Return Merchandise Authorization (RMA).>In this case, an RMA service request would be necessary. Please note>that if the product has exceeded its warranty period or there is any>User damage, an out-of-warranty RMA will need to be issued. Thiswould>require the cost of the repairs to be sent with the product when
<They go on explaining the out of warranty and RMA procedures and also have info for me to fill out regarding the getting an RMA....So looks like I may be getting somewhere, at least send my unit back to get fixed right? I respond with the info they request regarding model number purchase date, etc but then follow up with another problem description...
Brief Problem description: In the process of updating my firmware on myNomad Jukebox Zen Xtra to 2.0.03, the firmware update failed and thedevicewas no longer recognized by Windows. When the Zen rebooted, it showed"Firmware Problem" and booted to a recovery mode. After trying toreloadthe firmware from recovery mode, the device rebooted again severaltimes,and now will not power onat all. I have tried resetting the device via the reset button on thesideand still will not power up, and also tried getting back into recoverymodeby holding down play/pause and pressing reset and still no powering up. Thanks
<After I sent that email, this is what I get back to my surprise ----
Dear Jay,Thank you for contacting Creative Technical Support.With regards to the issue, before we proceed with the RMA. I would liketo inform you that as the player has exceed its warranty period, it willnot be covered by warranty. Therefore if the player is deemed out of warranty of the RMA department,the estimated cost of service is around $43.00 - $88.00May I know if you are still willing to send the player to us forservice? If you wish to do so, kindly reply back to us with yourdescision and on receving your reply we would process the RMA. In case if you need any clarification, please do not hesitate to contactus. Thank you. If you still require assistance, please reply to this email with anyprevious correspondence to ensure the quickest and most accurateservice.
<WHOA ---- $88 bucks?!?! I can buy a "new" refurbed unit online for cheaper than that...AND I would get a warranty!! Since they said if I needed clarification or assitance, reply, to which I did:
Let me make sure I understand this... I tried updating my player withyourlatest firmware, and it fried my mp3 player, and now I have to pay up to$88 to fix a problem cause by your software? I just want to make sureIunderstand this issue. Thanks
<Now for the kicker!!! Here is what they say:
<
Dear JayThank you for contacting Creative Labs technical support department.Creative Labs is a leader in sound systems, portable devices, Mp3players, and audio performance. If you would like to view any of our products, or view our knowledgebase system with helpful troubleshooting tips and driver downloads,please visit us.creative.com.We want to fully assist you in the best way possible, so please bearwith us as we help you solve any technical issues. I understand you are having problems with your zen. It is recommended that you download and install the latest driver aswell as the firmware update, and then format your player or reset yourplayer by booting the player into its unique Recovery Mode, if youexperience one or more of the following symptoms:Your player is not detected in Creative MediaSource or Windows MediaPlayerThe battery does not last as expectedYour computer stops responding during file transfersThere is a power outage during file transfersThere is an error about firmware. Detach the Zen player from your PC , and ensure that it is turnedoff.2. Connect the power supply to the player.3. Hold down the Play/Pause button while inserting a paper clip into theReset hole on your player.4. Wait for 4 seconds or so, and then remove the paper clip.5. Keep on holding the Play/Pause button till the Rescue Mode screenappears.6. After the recovery mode has started, release the Play/Pause button.<IT'S THE EXACT SAME EMAIL AS THE FIRST EMAIL THEY SENT BACK!!!!! I responded to that email just a little while ago requesting that a supervisor or manager please contact me... Their support is absolutely HORRENDOUS! I am wondering if these people in "tech support" are technically or are just flowing a flow chart for procedures.
I have been the IT field for 8+ years, I deal with customers on a daily basis. I have never in my life seen this kind of business practice, of A) a company not standing behind their products & work and B) supporting the customers issues after the fact. I understand I am a lowly MP3 owner, but I have always purchased creative products, I've got 2 sound cards running in my pc's here at home. I've purchased speakers, this mp3 player, referred my father in law to purchase a similar mp3 player from creative, bought my brother the same mp3 player. This whole exprience has put a bad taste in my mouth and to see that there are quite a few others are having the same issue makes me sick...
P.S. sorry for being so long winded in this, I know its alot to read, I tried to cut out the non-essential stuff in the emails I posted but I still can't believe my player is junk now after a failed firmware update.

harryhibbs wrote:
A quick question: When you try to reset the unit, is it connected to the charger? If yes, OK you say it's dead, so no screen display, BUT, can you hear if the hard dri've is spinning? I think it's very unlikely that a firmware upgrade process would have any chance of physically killing a unit altogether.
Another thing to check - is the battery firmly located in place? You can remove the front cover to access the battery compartment.
Hibbs
Yes - that is correct, I have been trying to reset the unit with it connected to AC power via the charger...No you cannot hear the harddri've spinning. Yes the firmware can kill the unit, not "physically" but it has logically shut down the unit to where it will not power up. The battery is firmly seated...Just as a side note, when I tried the original firmware upgrade the unit was plugged into the charger as well, so I know there were no power outages etc during the attempted upgrade.

Micro Zen | problem with the output "ho

Hello.
For a few weeks now the contact in the output "hole" get worse and worse. When i plug in my earphones and only touch and bend the plug a little bit in direction to the screen, the sounds gets all numb,quiet and sometimes i hear nothing. It turned that worse that i can't have the Zen in my pockets anymore, cuz the cable bends and so the sounds goes all quiet...
I think it's a warranty subject, what do I have to do to send it in? I had a problem last july with it already and sent it in, but forgot the procedure it goes through
Oh and I also handed it in to my local shop where i bought the Zen in 2005 because of a hardware issue and they got me a new one from creative (so they handled the whole RMA procedure).
So what am I gonna do now? I bought the Zen in july 2005 and Creative already knows that because of the first RMA ^_^

Before you do anything. Which headphones are you using? Are you using a case?
My case fits around the hole perfectly so if the plug of the headphones is to thick like my Sony MDR-V50 (http://images.amazon.com/images/P/B000092YPR.0.LZZZZZZZ.jpg) it will play.. but if I move the wire around just a bit only the left side of the headphones will work. So I have to use the earbuds that came with my MicroPhoto.. a shame to cause headphones sound so much nicer then earbuds.. oh well. Try a different pair of headphones/earbuds.

Problematic Motherboard MSI Z68a GD80 (B3) and bad customer service

I opened a support ticket at MSI's support site (http://support.msi.com/index.php?mod=questions&dop=reply_list&question_no=102573) and still waiting for a response since last week. Not only that, but there is no way you can talk to customer support and you can only submit tickets online. What if your PC is not working because of the MSI motherboard? How is then the customer able to talk to customer support?! eh!!!?!?!???
To describe the issues I experience I will copy-paste some of the info from my existing support ticket....
Recently I noticed that my new PC's performance degraded considerably, without me having made any changes to its settings, software or hardware. After extensive testing I realised that the RAM was faulty so I replaced it with new DIMMs which I tested again and work correctly. However after replacing with new RAM (memeory is in the "approved" list of the motherboard) the PC's performance is still very slow, especially when it comes to hard disk access. So I tested all, memory, hard disks (checkdisk, defrag, and also used WesternDigital utilities to check all disks) and all tests came back fine. I also checked all BIOS settings and re-installed all Motherboard drivers to ensure that the issue was not due to a damaged driver file. But none made a difference. So given that everything appears to be working correctly and all tests for individual components come back as normal, I uspect that it's the motherboard to blame.
In addition to the above the PC has now started behaving strange too: when rebooting pc restarts..and then turns off and then on again and off again. ...or it restarts but then does not boot at all. Just now i turned it off and then on again and the pc behaves as if it boots up but nothing is showing on the screen. not even the bios.
Once, when i turned on the PC and when logged into windows I got a popup saying "you have booted from your second BIOS rom. Please update your BIOS using Live Update". I then went to live update and it said i am running the latest BIOS.
The issues exist also outside the OS. I also tried to boot from Norton Ghost DVD and take a backup from there and see the backup speed (which normally takes an hour). It took 2-7 times more, depending on the PC's "mood". I also tried booting from a DVD into Windows PE (pre-installation environment) and tried to take a disk backup from there too. Same issue everywhere.
I did various tests with Western Digital to eliminate the hard disk, and all come out fine. I even formatted the hard drive (low level format) and reinstalled a fresh OS. The problem was still there and the mouse pointed would stutter when the disk was active.
Another thing I noticed which might help: sometimes disk to pc/disk-over-network file copying works at a reasonable speed. But local-disk to local-disk copying is very slow and affects the mouse pointer and overall pc performance.
I use this PC for business so it's critical that this is fixed asap or that I am sent a replacement motherboard promptly before I send this one back so that I am not left without a working PC.
Any suggestions?
My spec:
   * CPU brand, model and speed: Intel i7 i2600K 2.5 GHz
   * Motherboard model: MSI Z68a GD80 (B3)
   * Memory brand, type/speed, size, number of sticks: Kingston KHX1333C9D3B1K2/4G (2 sticks x 2 Gb each. total of 4gb)
   * Video card brand, chipset type, memory size: XFX 7600GT 256MB
   * Hard drive(s) brand, size, type, speed: Westerd Digital Velociraptor 600Gb
   * Operating system and version (including if 32 or 64bit!): Windows XP SP3 32bit
   * Power Supply Unit brand and output in watts and DC output (amps) - OCZ 650W

Quote
Well on the MSI UK website that is the only support which is listed for motherboards! Global or not, that's the one listed there.
Yes, I know. But there is an E-Mail Contact listed for RMA procedures. When you go to the Global support site:
http://ocss.msi.com.tw/
... you'll find the same E-Mail contact address listed under the heading
Quote
If you live in the following country and have any request about RMA, please go to Online RMA Request:
Quote
Ok, I will contact both the reseller and send an email to the email address you mentioned and see what happens.
Quote
In fact the reseller has an online system specifically for returns and as per UK distant selling regulations their system does not accept any returns and won't allow you to make a returns request after 28 days from the date of purchase. ..and given that I've been dealing with these issues for 10-14 days weeks now I am not sure they will allow a returns request. But I will contact them and see what they will say.
Yes, contact them.
Quote
But have a look at the returns policy anyway: http://www.ebuyer.com/help/returns#1
Look:
Quote
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
... more:
http://static.ebuyer.com/customer/help/index.html?action=c2hvd190ZXJtcw==&type=personal
Quote
9. Our refunds policy
9.1 When you return a Product to us:
   9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of your options to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you elect a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
   9.1.3 If you elect to return the defective Product to us using your own method of delivery, we will refund up to £4.00 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
Just for your record:
Quote
and still waiting for a response since last week.
MSI Technical Support has responded to you giving you the following advice:
Quote
Dear sir/madam
Thanks for contacting MSI technical support.
Regarding your concern,if the issue appears when loading windows,we suggest you reinstall your os for a try.If it appears when post,we have to suggest you contact your reseller (The place you bought this MB from) and have them test the MB completely for you to check if this MB is faulty or not, then ask for some help.
If the reseller for some reason cannot help, we have to ask you to contact MSI distributor or MSI office near your place to seek further help.
Thanks for your cooperation in advance!
Best Regards,
MSI Technical Support Team
... and as I said before, this is precisely the next logical step in your situation.

Warranty link for EU?

Sorry, I haven't found any advice regarding the direct rma procedure for mainbard for Who live in Europe.
I've an E350DM bought on amazon and, off course, still under warranty wich dead after a correctly completed bios update through M-Flash. It doesn't show nothing on screen and doesn't play any beep.
Obliviously i have tried the recovery procedure found on this forum and also an overnight cmos clear.
I think M-Flash corrupt my board, anyway Amazon doesn't replace the card so i prefer ship directly to msi for the replacement, nobody have an email address for ask about the procedure or a link?
Thank in advance!

Quote from: flobelix in How to contact MSI on 10-August-12, 21:36:58
Europe (including UK/Ireland)
RMA for MSI-systems (i.e. notebooks, netbooks, All-In-Ones, nettops, Wind-PCs, full systems) - http://jkarma.msi.com.tw/Customer_Service/
If your country is not listed above you'll find the contact details at the bottom of this page - http://www.msi.com/service/warranty-nb/
Components, such as for mainboards, VGA cards and multimedia peripheral devices should be returned to the place of purchase. There is no direct RMA to MSI available. The reseller will request RMA.

Ix2-400d: ??? how to determine drive serial numbers (online)

Any chance to identify drive serial numbers ( drive 4 to 1 ) online from an ix4-300D cabinet ( 4x 1TB ) via GUI ???
Yes I can find out drive model and (sometimes) firmware level hovering over drive position on storage status.
But I have found no way to determine invidual serial number.
(BTW same is with unit SN)
( Would you do the same with a faulty PC to ask for the serial number of a faulty VGA card?)
Background: having an open service call with confirmed drive replacement necessary. NAS is still active 24x7 in a business production environment with remote access from business partners internationally.
Lenovo will only pre-ship replacement drive and complete RMA-procedure if I can give SN of faulty drive. Finding out would need to assign service time with the customer ( outside office hours) and extra 20 kms travel plus the risk ( as usual) that drive will not return into operating state after powering off (have seen that too many times).
ADD: Pls. correct RMA procedure, SN of unit should be enough and is registered with Lenovo for warranty purposes anyway.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Solved!
Go to Solution.

I agree about the type/model/pn and we have requested that as well. I hope the add it on again. Let me know if you continue to have trouble with the replacement.

Lots of Kernal Panics

Hi All,
I seem to be getting an awful lot of kernel panics at the moment, i really don't have any idea why i'm getting them, there doesn't seem to be any common programs or combination of programs that sst it of. Here's the Error log:
panic(cpu 1 caller 0x001A49CB): Unresolved kernel trap (CPU 1, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01329000, CR4: 0x000006e0
EAX: 0x00000000, EBX: 0x00945e40, ECX: 0x00000000, EDX: 0x07126004
CR2: 0x00000000, EBP: 0x47d1b508, ESI: 0x07073c00, EDI: 0x463bf004
EFL: 0x00010246, EIP: 0x007330f2, CS: 0x00000008, DS: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x47d1b2f8 : 0x128d0d (0x3cc65c 0x47d1b31c 0x131f95 0x0)
0x47d1b338 : 0x1a49cb (0x3d2a94 0x1 0xe 0x3d22b8)
0x47d1b448 : 0x19b3a4 (0x47d1b460 0x202 0x47d1b4a8 0x1a2e7e)
0x47d1b508 : 0x74218b (0x463bf004 0xb 0x0 0x731f0a)
0x47d1b538 : 0x740600 (0x463bf004 0x47d1b570 0x0 0x1a3736)
0x47d1b818 : 0x73481a (0x0 0x600d600d 0x7022 0x47d1b848)
0x47d1b8d8 : 0x8c4b33 (0x463cb564 0x4d2 0x8eb9dc 0x6e766461)
0x47d1b9c8 : 0x72f402 (0x463cb000 0x0 0x47d1bad2 0x80)
0x47d1ba28 : 0x726133 (0x7075400 0x0 0x47d1bad2 0x80)
0x47d1bb58 : 0x727813 (0x7075400 0x72acac 0x47d1bbfc 0x4)
0x47d1bc18 : 0x712875 (0x7075400 0x1 0x0 0x47d1bdd4)
0x47d1bc78 : 0x70c06b (0x7075400 0x0 0x0 0x7075400)
0x47d1bc98 : 0x38c991 (0x7075400 0x6549010 0x6549010 0x0)
0x47d1bce8 : 0x3b2df6 (0x7075400 0x6549010 0x6549010 0x0)
0x47d1bd48 : 0x18d6fd (0x7075400 0x6549010 0x0 0x0)
0x47d1bdb8 : 0x12b4ee (0x662d980 0x70a1a98 0x47d1bdf8 0x11e042) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.0.8)@0x72e000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000
dependency: com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000
dependency: com.apple.iokit.IONDRVSupport(1.4.8)@0x71f000
com.apple.iokit.IONDRVSupport(1.4.8)@0x71f000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000
dependency: com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000
com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000
Kernel version:
Darwin Kernel Version 8.11.1: Wed Oct 10 18:23:28 PDT 2007; root:xnu-792.25.20~1/RELEASE_I386
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: ST9160823AS, 149.05 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, Apple Inc., Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 1.5 Mb/sec, 500 mA
USB Device: USB Printer, EPSON, Up to 12 Mb/sec, 500 mA
And here's the spec of my machine:
MacBook Pro - original
2.4 GHz core 2 duo
4gb 667 MHz DDR2 SDRAM
OSX V10.4.11
So far i've verified and repaired my hard drive, restored permissions and reset the PMU.
Any ideas?
please don't tell me its the logic board...
Cheers!
Liam

My brand new MBP i7 has arrived few days ago.
After few hours the first kernel panic appeared... I went on...
After 5 days usage I counted 6 kernel panic... too many!
Yesterday I started the RMA procedure to get a new one, but for sure I will have to stay without my computer for 1 week or more.
I will get the exact model and the exact configuration, maybe if I could choose I'd like to get the i5 one instead of i7
Of course the hardware test, requested by the call center, did not find any problem.
I'm really disappointed with the quality check in latest Apple's products.
Here it is the latest, and I also hope the last one:
Interval Since Last Panic Report: 108998 sec
Panics Since Last Report: 1
Anonymous UUID: EAAA6194-F6BF-40F5-8FCD-04E63DD29D98
Wed Jul 7 12:13:02 2010
panic(cpu 1 caller 0x2a8ab2): Kernel trap at 0xff060606, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xff060606, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x0d3cb880, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x0d3cbf00
CR2: 0xff060606, EBP: 0x5beebc68, ESI: 0x0d3cbf00, EDI: 0x461a3000
EFL: 0x00010246, EIP: 0xff060606, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5beeba48 : 0x21b455 (0x5cf328 0x5beeba7c 0x2238b1 0x0)
0x5beeba98 : 0x2a8ab2 (0x591664 0xff060606 0xe 0x59182e)
0x5beebb78 : 0x29e9a8 (0x5beebb90 0x84b9e0 0x5beebc68 0xff060606)
0x5beebb88 : 0xff060606 (0xe 0x1060048 0x1060010 0x10)
0x5beebc68 : 0x1272a75 (0x461a3000 0xd3cbf00 0x0 0x0)
0x5beebc98 : 0x127c69f (0x461a3000 0xd3ab6dc 0xd3cbf00 0x125ce6a)
0x5beebcd8 : 0x127c7e5 (0xd3ab400 0x461a3000 0xd3ab720 0x8)
0x5beebd08 : 0x125646a (0xd3ab400 0x461a3000 0x5beebd38 0x213e04)
0x5beebd38 : 0x53352d (0x461a3000 0xa4149c4 0xa4149c4 0x1)
0x5beebd88 : 0x56440a (0x461a3000 0xa4149c4 0xa4149c4 0x1)
0x5beebde8 : 0x2850e5 (0x461a3000 0xa4149c4 0x1 0x0)
0x5beebe58 : 0x21d7f7 (0x140a5768 0xaac6e84 0x140a576c 0x140a57a4)
0x5beebe98 : 0x210983 (0x140a5700 0x5beebedc 0xa418b88 0x5beebed0)
0x5beebef8 : 0x216be6 (0x140a5700 0x0 0x0 0x0)
0x5beebf78 : 0x293eb4 (0x8abc2e8 0x0 0x0 0x0)
0x5beebfc8 : 0x29f48d (0x8abc2e4 0x1 0x10 0xa13a8c4)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x1252000->0x12fefff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000
BSD process name corresponding to current thread: Safari
Mac OS version:
10F569
Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 124090977760738
unloaded kexts:
com.apple.driver.IOBluetoothHIDDriver 2.3.3f8 (addr 0x54914000, size 0x53248) - last unloaded 108476702225235
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 51.2 - last loaded 108810975073455
com.apple.filesystems.smbfs 1.6.2
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.GeForce 6.1.6
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.IOBluetoothHIDDriver 2.3.3f8
com.apple.driver.AppleMultitouchDriver 204.13
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.0
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0A, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST9500420ASG, 465,76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

RMA procedure quest

Similar Messages

Maybe you are looking for