RoboHelp 9 - Problems generating WebHelp

Hello!
I'm using RoboHelp 9. When I try to generate Primary Layout (WebHelp), my books and topics don't display. The Contents, Index, Search, and Glossary do (even though nothing happens when you click them), but the rest of the screen is blank. I have included a screenshot.
Does anyone know what could be wrong? It worked a few weeks ago when I last generated it, and I don't think I've made any changes... so I am at a total loss.

There is detailed information in Item 2 at http://www.grainge.org/pages/snippets/snippets.htm#browsers
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

RoboHelp 10: Problems generating Printed Documentation

Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
Problem
Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
Topic A
Topic B
Book 1
Book 2
Book 3
Topic C
Topic D
Based on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the Chapter Layout pane, the output was built successfully.
I tried moving Topics C, D, etc. to the top of the Chapter Layout pane, and got the same error. I tried creating a new folder and put Topics C, D, etc. into that folder. Failure after failure.
As an experiment, I removed all the Topics C, D, etc from the Chapter Layout pane, but then added them to the Print Document Section Layout pane (not where I want them). The Printed Documentation built successfully.
During attempts to build with Topics C, D, etc. in the Chapter Layout pane, I kept getting a Word error: Word is trying to recover your information. After that there was always a failure.
Selecting PDF as the output did not work when the Topic C, D, etc. files were at the bottom of the Chapter Layout pane.
I create a new TOC and a new Printed Documentation SSL. Failed to generate.
As a matter of reference, I've been generating Printed Documentation from the same TOC for more than a year and so cannot figure out what has changed in RoboHelp or Word to cause this grief .
Has anyone experienced anything like this?
Carol

Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

Problems generating WebHelp output using RoboHelp X5

Hello,
I have been using RoboHelp X5, build 606 since last 2 weeks. I am facing problems with the generation of WebHelp output, when I generate and publish the project, it does not give me the Index and TOC. I have taken over the project from another author and when I compare the new Published Help folder with the previous author's work, I see some missing files. Could anyone from the group please help me resolve this issue?
Thanks!

Two possibilities from that information.
1] Is the D drive a partition on your hard disk or a network drive? RoboHelp projects must be run from your hard disk.
2] The more likely is that RH is not properly installed. When the previous author left, was RH uninstalled and reinstalled using your login? For X5 it must be installed using your login? Also you need local admin rights both to install and use it.
My guess is this is all to do with X5 not having been installed with your login and with you having local admin rights.
This will lead to another problem. X5 can no longer be activated. The solution to that is on my site. See Snippet 100.
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge

Robohelp 8 hangs while generating Webhelp

Hi.
Two members of my team are trying to generate WebHelp in RH8. When they try to generate, the green status bar gets almost all the way to the end in the Uploading Files section, and then hangs. Nothing happens beyond that. They have to kill RoboHelp to get out of it. Both of them have Lenovo Thinkpad T400 laptops running Win7 (32 bit). To make things more interesting, I have an HP Elitebook 8460p running Win7 (also 32 bit) and I have no problem generating the exact same project.
What is really weird is that they were both able to generate previously. What changed was that we had a corrupt CPD and had to recreate it. After that, the problems started.
I was hoping the log file would provide some insight into what is happening, but it seems like the process hangs before the log file is written.
Any thoughts?
Thanks,
Rob Myre

Hi Rob
Where exactly are the project files? Are they on a LAN? If so, try copying them locally to the C drive and see if things improve. If so, there's your answer.
Cheers... Rick
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RoboHelp 9 Stops While Generating WebHelp

The topic above pretty much describes the situation. Numerous attempts bring the same results. It stops at this point and goes no further.
Any thoughts?
Robohelp 9
Generating WebHelp. Issue not encountered before now.
Thanks.
Holly

I’m assisting an editor/author/publisher in my office who is relatively new to RoboHelp. I had hoped this was a simple fix.
I asked what changes have been made since the last time she published successfully. Most of her topics link to exterior pdfs. She said a ton.
I’ll go to her desk and try a sample project.
Thanks for the validation of what I suspected has to be done.

RoboHelp 10 generates Webhelp that does not display well in Google Chrome

We use RoboHelp 10 and create WebHelp which we post on a webserver. The TOC Index, Search / navigation panes do not display any content. If we generate a version with the "Pure HTML" option instead of the "DHTML" option the navigation panes do show the content, but we would rather not take this route because other functions still don't work properly.
It happens regardless of the contents of the helpfile.
No relevant JavaScript errors show in the console.
We found various tricks that claim to solve this issue but at least for RoboHelp 10 they don't work.

Only Adobe can answer the first question but I would not recommend holding your breath! Please do submit a bug report as otherwise there is no chance of a fix. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
I have not tested the method using a CHM generated from RoboHelp for Word so I cannot give you that assurance. However, I cannot see why it would be any different and the links work whenever I have reverse engineered a CHM.
The downside of course is any build tags will be lost as your source will be just whatever was in the output.
The process only takes a short while so it's worth a try.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 10 crashes when generating WebHelp

I have a new laptop, and have installed TechCommunicationSuite_4_WWEFDJ, which includes RH10. I mapped RH to source control (Team Foundation Server MSSCCI Provider), and have successfully been able to check-in/check-out files.
When I generate WebHelp, below is what displays in the Output View, and then I get an error prompt that RH is not working and to close it, find an online solution, etc.
I must be missing a dll or something in my new laptop. Everything was working fine on the old one. Does anyone know how to resolve this?
Output View
Starting compilation...
WebHelp preprocessor 10.0.0.287
Clearing output folder...
Compiling C:\FuelsManager Help\Web Application\Cirrus\index.htm... note: the output folder is local only; not mapped to source control
Preparing to create WebHelp...
Preparing files for WebHelp...

I think you are in a real nightmare situation.
There are various ways of reverse engineering but as covered above, you have multiple outputs so you would end up with multiple sources instead of one single source for all the outputs.
I'm thinking though that with the mess you currently have, it might be preferable to create six source projects as a start point. Then you can manually compare Topic A in each source and copy / paste until you have one source that can generate all. You could use some file comparison tools on the content or create a Word document from each and then use Word's Compare tool.
You are 100% sure there are no true source files in source control?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp v9 crashes when generating Webhelp from linked FM book

Hello Robohelp mavens!
My environment: Win7, FM v10, Robohelp v9. (TCS v3)
I've linked an FM book (containing 90 files) to a blank Robohelp project. Whenever I try to generate Webhelp, Robohelp crashes at some point.
As part of debugging, I clean the FM book (removed unused Pgf/char formats, conditions, etc.). That did not help.
Any idea why Robohelp gives up in the middle?
Any input is highly appreciated!
My best regards,
Roman

Do you get any kind of error message in the output pod? Does it always crash on a specific file?
Does it work if you remove half of the files from the book? A quarter? Etc.?

How to launch Robohelp generated WebHelp from C++ application?

Hi all,
Right now I'm using a trial version of Robohelp 11, because we want to redo our programs offline help. I'm a developer and trying to launch the Robohelp with the API from our C++ MFC application.
Steps I've taken:
Add the RoboHelp_CSH.cpp to the project
Add the RoboHelp_CSH.h to the project
Disabled the precompiled headers for the RoboHelp_CSH.cpp
Added the Psapi.lib, wininet.lib and Htmlhelp.lib to the Linker Input
Added the #include "RoboHelp_CSH.h" to my project
Generated a webhelp project using the Robohelp 11 trial program
My OS is Windows 7 Professional 64-bit, done all updates. My default browser is Google Chrome, latest version.
The thing is, my program compiles, but never launches a page. I have tried all kinds of things in my program, listing a few below. The result of the RH_ShowHelp() is always 1.
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#<str=controller.html>>newwnd=false", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#<str=controller.html", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#controller.html", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#controller", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "Controller/index.htm#controller.html", HH_HELP_CONTEXT, 0);                                                                 (with the generated Webhelp folder in the executable folder)
int i = RH_ShowHelp(0, "Controller/index.htm#<controller.html", HH_HELP_CONTEXT, 0);                                                               (with the generated Webhelp folder in the executable folder)
int i = RH_ShowHelp(0, "Controller/index.htm", HH_HELP_CONTEXT, 0);                                                                                       (with the generated Webhelp folder in the executable folder)
What am I doing wrong?
(If more information is needed for an answer please say so, I'll gladly provide more info to get this to work.)
- Marleen

Hi Willam,
Thanks for the quick reply.
All the options I mentioned in my first post did not show any effect, no browser started.
I tried your suggestion with -1 in this way:
int i = RH_ShowHelp((HWND)-1, "C:/Users/username/Desktop/Controller/index.htm", HH_HELP_CONTEXT, 0);
That does not open a window either. Also tried this with my program running as administrator just in case.
Any more suggestions by any chance?
- Marleen

Images embedded in styles no longer show in generated webhelp

I am using RoboHelp HTML Version 8 and generating webhelp for interent explorer/firefox.
Before christmas when i compiled my project everything looked fine when i reviewed the outcome. However, since coming back in january and compiling my help again, things seems to have gone awry with how the help looks once compiled. I have noticed a couple of issues:
1. There are a number of images that are embedded in the certain styles (and references in my css file) in the project. However, these images now don't show and they have been replaced by bullet points.
2. I use a horizontal line as a placeholder to split up the page - this line is now a lot thicker than it looked before.
The strange thing is that the help topics look exaclty the same in RoboHelp and the preview so i'm not sure what has gone wrong here. I suspect it is an issue with my css file, but i compared the generated file with one i generated last month and they were exactly the same!
Below are two pictures, the first one displaying how the topic looks in RoboHelp preview (this is how it looked when i compiled it last month) and the second one displaying the compiled output in internet explorer:
Any advice would be much appreciated as given the prevalence of these images it would take me a significant amount of time to manually change every instance.

Hi,
I also noticed this problem. What I accidently discovered
that worked for me, is that as long as the characters in the path
were all together with "no spaces," everything worked fine. I used
underscores to connect words. I sell on eBay as well as designing
web sites, so I need DW to generate the code for me to paste into
eBay's html "code box." So anyway, I would create the web page in
my DW eBay template, and then upload it to my server. Then I would
go back to DW, and enter the absolut path(s) for all the pictures
to my server. As long as the path is connected with no spaces, it
works.

Attempt to generate WebHelp (Primary Layout) after updates hangs and then shows "Not Responding"

Hello! I am attempting to generate after making a number of updates to topics in a large project using RoboHelp 7. RoboHelp 7 was recently installed on my machine by an IT staff person. It has been several years since I worked with this project in RoboHelp and at that time we used RoboHelp 5. I have attempted to generate WebHelp but the application hangs and shows "Not Responding" about half-way through Updating files. When I look at the folder (test folder on my computer's Desktop) to which I try to generate, about 2/3 of the topics and subtopics actually show in the folder even though the generate process failed. I have tried to work with IT but no one there knows RoboHelp. I cannot identify (don't know how exactly) where the problem is and how to remedy. Can someone please offer some guidance? I'm very rusty with RoboHelp's processes...it seems as though something has gone missing but I don't know what to look for and where to start looking! A co-worker has also recently had RoboHelp 7 installed on his computer (per IT remote install) and has helped update topics other than those I've updated in the project. He also encounters this problem when he tries to generate the project on his workstation.

Thank you, Peter! The project is a large policy manual which resides on a shared network drive but we place a copy of the project's "working" folder on our computer desktops to allow updates and maintenance. When we generate the project after making updates, the compiled project loads into a separate subfolder in that "working" folder and a member of our IT department pulls the files out of that folder to "deploy" the manual to our users. This process has worked for over four years, however, for most of that time, there has been only one person doing the work and that person is now out of the office for an extended period of time. I rather got tossed back into the fray at the last minute when it was decided that a set of updates was needed by November 1--a deadline that has not been met, of course.
Since posting the plea on the forum, I've had ongoing contact with an IT staff who tells me the best solution right now is to save the files we each updated, request a file restore back to the last known good state, and then try to re-incorporate our changes to the clean version. In the interest of time, we are pursuing that...your additional thoughts and feedback about the situation would be most welcome.

Why won't my generated webhelp publish to our server?

This question has several parts, but first things first: I am used to
generating webhelp and handing it off to a developer. In my current role, I am responsible for posting/publishing the help to
an intranet site where it is used as a knowlege base. My predecessor and another person here can do this, but whenever I publish, nothing shows on the site. Another person who can publish and have it show up and I sat down to try to figure out what's going on, and we can't find any discrepancies or reasons for my problem. I feel like there's one little file or something that is causing the issue, but I don't know what it is. I did manually move a few new topic files out of the webhelp folder and into the shared drive area the knowledge base pulls from, but none of my formatting or images show up. Any ideas?

Have you had IT check permissions?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Generated WebHelp bold formatting issue

Hi
I have a problem with formatting that is breaking inconsistently when I generate my project.
The formatting of my stylesheet:
An example of a section of content: "Planning and preparation"and "Training" = Heading 6. the rest of the bulleted text is a multi-level list style based on Normal
The HTML (I included a section of code above the problem section to show that it is not different):
The generated output:
I cannot see why the section below the <h6> Planning and preparation is in bold!! It is also not consistent. In another similar topic with the same layout, the text below the H6 is not bold.
Can anyone help?

Hi Jared
I am generating WebHelp only. It isn't only this topic. It seems to only happen to Normal text after using Heading 6. But it doesn't happen everywhere where Normal text is followed by H6. I have various similar topics and it only happens to some of them.
HTML code:
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta name="template" content="Pragma.htt" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="OriginalFile" content="6. Warehousing.docx" />
<meta name="generator" content="Adobe RoboHelp 10" />
<title>6.1.15 Train WHS resources</title>
<link rel="stylesheet" href="..\default.css" type="text/css" />
</head>
<body>
<h3>6.1.15 Train WHS resources</h3>
<h5>Purpose</h5>
<p>Ensure that the learners:</p>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">understand and comply
with the principles of the WHS business process at the client before it
goes live</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">are fully compliant
with the client’s documented standards and procedures.</p><?rh-list_end ?>
<h5>Responsible role</h5>
<p>Project engineer</p>
<h5>Target audience</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client resources
involved in the WHS process, eg data capturers, operators, artisans, technicians,
foremen and supervisors (who may be contractors).</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client’s warehouse
personnel staff</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">ACC staff for an
ACC@Client or a Service Support Centre</p><?rh-list_end ?>
<h5>Best practices</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Ensure that the training
is interactive and that learners are fairly assessed.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners must
be able to perform the tasks covered in the assessment.</p><?rh-list_end ?>
<h5>Inputs</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training material</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training assessment</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Guidelines for trainers</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Training Attendance
Form (customised)</p><?rh-list_end ?>
<h5>Tasks</h5>
<h6>Planning and preparation</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Review the training
guidelines.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Print the customised
WHS training material as a handout for the learners.</p><?rh-list_end ?>
<h6>Training</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners complete
the Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Train the learners
in:</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">5S principles</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">warehouse
layout</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">coding
and binning of MRO items</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">stocktaking</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">On Key
functionality, if applicable</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">all WHS
procedures documented in the Standards Manual.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Assess
the learners to ensure that they understand the WHS processes and are
competent in using the tools involved.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Present
a certificate to each learner who passed the assessment.</p><?rh-list_end ?>
<h5>Deliverables</h5>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Client
and ACC resources are competent in the WHS standards and procedures.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Populated
Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Results
from the learner assessment.</p><?rh-list_end ?>
</body>
</html>
Stylesheet:
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margin-top: 6pt;
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font-style: italic;
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font-size: 10pt;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
margin-left: 1cm;
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display: inline "text-decoration:" underline;
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color: #733f49;
A:link {
color: #733f49;
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color: #733f49;
text-decoration: underline;
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text-decoration: underline;
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font-style: italic;
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a.breadcrumbs {
color: #733f49;
display: inline;
font-size: 8pt;
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Problem generating via command line

I have a RoboHelp project, and I can generate WebHelp via
RoboHelp with no problem. But when I try to generate it using the
command line, not all of the files get copied into my output folder
(style sheets and images are missing, maybe more things too). I see
a lot of "Template Error: could not resolve macro...". I do have
full administrator rights on my machine (I know that can cause
problems for people). Any recommendations? Thanks for the
help!

I have a RoboHelp project, and I can generate WebHelp via
RoboHelp with no problem. But when I try to generate it using the
command line, not all of the files get copied into my output folder
(style sheets and images are missing, maybe more things too). I see
a lot of "Template Error: could not resolve macro...". I do have
full administrator rights on my machine (I know that can cause
problems for people). Any recommendations? Thanks for the
help!

Search doesn't work in generated WebHelp

I am using RoboHelp10 as part of TCS4.
If I generate Microsoft HTML Help, the .chm file produced has perfect search capability. However, if I generate WebHelp, no matter what I search for, nothing is found. (Obviously I'm searching for words which I know exist. Even a search for "the" results in the usual "No topics found".)
I don't think it should matter at all, given that HTML Help has a working search, but my project has been created from DITA using DITA2Go. I then import the .hhp file into RoboHelp and generate. The reason for going through DITA2Go rather than processing my ditamap directly in RoboHelp is that the .xml files contain context-sensitive help elements which are ignored by RoboHelp when processing the ditamap. Everything works great with this method except that search isn't working.
I would be very grateful for any suggestions about what could be going wrong here.
Thank you in advance!
Heather

Well, I guess I'll reply to let everyone know that this has not been resolved, but I have found a different and better methodology. I have been able to import my ditamap directly into RoboHelp which uses the DITA Open Toolkit in the background. The reason I didn't do that before was that I needed access to my context-sensitive help elements. I have since discovered that I can create an alias text file myself instead of relying on DITA2Go to create it for me. It's a pain to create, but once it's done I can reuse it everytime I import my ditamap into RH by copying it into the project folder. I can then continue using RH as usual and the CSH works from our application.
So in summary - I don't know why search wasn't created before. However, if you want CSH using DITA and RH, there is another option.

RoboHelp 9 - Problems generating WebHelp

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