RoboHelp - WebHelp - Generating Printed Index

I've searched through the basic RoboHelp help and can't find
how to generate an index that would include "chatper" numbers.
I am guessing that I am missing something in the Single
Sourcing layout for Printed Documentation that creates "chatpers."
Any advice?
Thanks so much.
Just FYI ... I am using Adobe RoboHelp v. 7.0.
Susan Corriher
McKesson Corp.

Welcome to the forum.
Chapters in a printed document are the books of the TOC, by
default. However, you can rename the books in the print layout and
give them numbers. Nothing automated there. There's more on that in
the topic on Printed Documentation on my site.
The index in the printed document only gives page numbers
though.
If that is not what you meant, please post back.

Similar Messages

Visual C++ runtime library error when generating printed documentation from RH9

I just upgraded a project from RH 7 to RH 9. I tried generating printed documentation in Word from it, but as soon as the Printed Documentation dialog opened, a Visual C++ Runtime Library error displayed. RoboHelp stopped working and I had to restart.
I tried using one of the sample projects -- same thing happened.
I then created a brand-new project. This time, opening the Printed Documentation dialog worked. I selected "Generate Word Doc" and the .docx extension, since I have Word 2010, and tried to generate printed documentation. However, the following message then displayed: Cannot find Microsoft Word installed on your system.
So I have two questions:
- How can I avoid crashing RoboHelp when generating printed documentation?
- How can I ensure that RoboHelp finds the Word 2010 installation on my system?
Thanks for any help!
OK, just played around a bit more and I was able to help myself on the first question:
- I created a new Printed Documentation Layout in the Single Source Layouts pane, and from there I was able to generate .pdf files, without encountering the Visual C++ runtime error.
- But the "Cannot find Microsoft Word installed on your system." msg still pops up when I try to generate .docx files. (When I generate .doc files, they have no content.)
Message was edited by: mizotto

First the fact that the problem is with old layouts suggest they were using an old template.
The PDF creation relies on a Word document being created in the background. The fact that you cannot generate a good doc or docx makes it odd that you get a PDF. The PDF is OK I take it?
I'm wondering if you have not applied the 901 patch and are running Word 2010 64 bit?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 10: Problems generating Printed Documentation

Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
Problem
Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
Topic A
Topic B
Book 1
Book 2
Book 3
Topic C
Topic D
Based on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the Chapter Layout pane, the output was built successfully.
I tried moving Topics C, D, etc. to the top of the Chapter Layout pane, and got the same error. I tried creating a new folder and put Topics C, D, etc. into that folder. Failure after failure.
As an experiment, I removed all the Topics C, D, etc from the Chapter Layout pane, but then added them to the Print Document Section Layout pane (not where I want them). The Printed Documentation built successfully.
During attempts to build with Topics C, D, etc. in the Chapter Layout pane, I kept getting a Word error: Word is trying to recover your information. After that there was always a failure.
Selecting PDF as the output did not work when the Topic C, D, etc. files were at the bottom of the Chapter Layout pane.
I create a new TOC and a new Printed Documentation SSL. Failed to generate.
As a matter of reference, I've been generating Printed Documentation from the same TOC for more than a year and so cannot figure out what has changed in RoboHelp or Word to cause this grief .
Has anyone experienced anything like this?
Carol

Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

How Do RoboHelp 9 WebHelp Generated Files Handle Map IDs and Aliases?

The text below was written by our team's developer/architect. I am the help author who uses RoboHelp to write content and generate the help files, but I am clueless how it all gets generated and is deployed. Please help. We use RoboHelp 9. I use it in Windows XP and our app and help run on IE 7, 9, and Firefox (multiple versions).
"Our application uses the numeric identifiers associated with the Map ID. For example, to get to the <appname>_home_page.htm file, we use the number 1053. <appname> = pecs, in this example.
All of this is used in a call to a RoboHelp method defined in the RoboHelp_CSH.js file. The mehtod we are calling is the RH_ShowHelp() JavaScript method and the code to perform the call, when you click on Page Help, is this:
RH_ShowHelp(0, ''/pecsHelp/index.htm>pecsHelp',HH_HELP_CONTEXT,topic);
Topic is translated to the Map ID number for the page help. HH_HELP_CONTEXT is defined in the RoboHelp_CSH.js file. This method translates into a URL and from what I have seen, the URL that gets generated is this:
http://{server}[:port]/pecsHelp/index.htm/{server}[:port]/pecsHelp/index.htm#<id=1053>>pecsHelp
Server and port get replaced with the appropriate values. I have no clue how id=1053 is supposed to get translated to mean "pecs_home_page.htm". If you check the PECS_help.h file, you will see the following entry:
#define PECS_Home_Page1 1053
Then in the RoboHelp alias file (PECS 3.0.ali), the following line is in the file:
<alias name="PECS_Home_Page1" link="pecs_home_page.htm"> </alias>
But both of these files are used during the WebHelp generation process and I don't know how the WebHelp generated files handle the Map ID and aliases."

You need to assign the numbers you find in the pecs_help.h file to topics in your help. You do this in Context Sensitive Help > Map Files > All Map IDs. (From RH7, but I assume the location is similar in RH9.) This creates the entries in the .ali file.
Peter Grainge suggests a couple of sites to read for a greater understanding here:
http://www.grainge.org/pages/authoring/calling_webhelp/using_map_ids.htm
(Although the second site is based on RH X5, the basic concepts and procedures should be very similar. )
HTH,
Amber

TOC Does Not Open in WebHelp Generated with RoboHelp 11

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

Hi Jeff,
Thanks for responding! I uninstalled and reinstalled RoboHelp 11 and the WeHelp appears to display OK now. BUT, I have graphics in my project that are not displaying, only the empty placeholder for the graphics. This was displaying fine in WebHelp generated with RoboHelp 9 but not now. I see the graphics when I do “Preview Topic” but not in the generated WebHelp. Any clues what is causing this behavior? How can I correct it?
My tables appear very strange too. They are the default table in RoboHelp with the raised gray/silver border. However, in WebHelp, the tables appear as double solid black lines for the border. The tables appear fine in the topic but when viewed via “Preview Topic” and WebHelp output, they are double black likes. Help!
Another thing is that I also get an occasional message about a topic that says “The reference to the file contains illegal characters and will not be shown in Project Manager. How can this be? My css is valid and I use it in numerous help projects.
Once again, thanks so much for your willingness to help. It is much appreciated.

Webhelp generated from Robohelp 7 doesnot work fine with Google Chrome

Why is it that Webhelp generated from Robohelp 7 doesnot work fine with Google Chrome? Are there any issues with browser compatibility for Google Chrome? Please let me know how to fix it.

You don't say what you mean by "doesn't work." It doesn't open at all, it opens but doesn't work?
See Item 2 at http://www.grainge.org/pages/snippets/snippets.htm#browsers Likely that is the answer but if not there is a link to another Google Chrome item.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Unable to Generate Printed Documentation in PDF Format

This past week I started having a consistent error when attempting to generate a Printed Documentation layout. This error reads "Internal error encountered, Failed to generate Printed Documentation." Prior Printed Documentation builds on this same project completed fine. Nothing was done to the Help project between the times when this worked and when it no longer was able to create Printed Documentation.
I receive this error even if I generate an entirely new "blank project" build, and then attempt to create a Printed Documentation build from this new blank project. Researching this error, I see this has been a reoccuring problem with this product for some time. The few threads that list the problem as having been "fixed" provide resolution steps that have not worked in my case. Right now I am waiting for our IT Helpdesk people to re-install the Suite. Hopefully this will resolve this problem.
Additional information on this problem - PDF Printed Documentation is failing - the HTML build works fine. If I select just a .DOC Printed Documentation output, this also works correctly. The resulting Word document looks good, although hyperlinks do not work within this Word document. I have reloaded Office 2003 as a troubleshooting effort, but this has nbot resulted in any change in symptoms.
The entire error text is enclosed below, although several other people have also done this in past entries. The few lines that read "Warning, and then report a style issue is NOT the problem here. As stated earlier, when I do this same Printed Documentation build on an entirely new "blank project" it does not work, and the Output text in that case does not contain any such "Warnings" about Styles.
Error text below:
Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204
Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 2 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8313, OS 5.1.2600, RAM 2048 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'RF-7800V-HH About this Help'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'RF-7800V-HH Help and Support'...
Processing 'RF-7800V-HH Welcome'...
Building 'RF-7800V-HH RSP Help'...
Processing 'RF-7800V-HH Station Information'...
Building 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Anc. Connector Mode'...
Processing 'RF-7800V-HH No-Sync Beeps'...
Processing 'RF-7800V-HH Power Management'...
Processing 'RF-7800V-HH Retransmit'...
Processing 'RF-7800V-HH USB Mode'...
Processing 'RF-7800V-HH Broadcast Gateway'...
Processing 'RF-7800V-HH IP Routing'...
Processing 'RF-7800V-HH Voice Settings'...
Processing 'RF-7800V-HH Time and Date Settings'...
Processing 'RF-7800V-HH Position Reporting'...
Processing 'RF-7800V-HH User Interfaces'...
Processing 'RF-7800V-HH Net Switches'...
Processing 'RF-7800V-HH Ethernet Interface'...
Building 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Radio Passwords'...
Processing 'RF-7800V-HH GPS'...
Processing 'RF-7800V-HH Locksets'...
Building 'RF-7800V-HH Network Types'...
Processing 'RF-7800V-HH Network Types'...
Building 'RF-7800V-HH Fixed Frequency LOS'...
Processing 'General Information - Fixed Frequency LOS'...
Processing 'RF-7800V-HH FF Network Information'...
Processing 'RF-7800V-HH FF Preset'...
Processing 'RF-7800V-HH FF General'...
Processing 'RF-7800V-HH FF Comsec'...
Processing 'RF-7800V-HH FF Data-Voice'...
Processing 'RF-7800V-HH FF Squelch'...
Processing 'RF-7800V-HH FF Advanced'...
Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.
Building 'RF-7800V-HH Quicklook'...
Processing 'General Information - Quicklook'...
Processing 'Hopset Creation - Quicklook'...
Processing 'RF-7800V-HH QL Network Information'...
Processing 'RF-7800V-HH QL Preset'...
Processing 'RF-7800V-HH QL General'...
Processing 'RF-7800V-HH QL Comsec'...
Processing 'RF-7800V-HH QL Data-Voice'...
Processing 'RF-7800V-HH QL Advanced'...
Building 'RF-7800V-HH Sample Plans'...
Processing 'General Information - Sample Plans'...
Processing 'Simple Fixed and Quicklook Nets'...
Processing 'Single Fixed and Quicklook Nets'...
Processing 'RF-7800V-HH Manage Keys'...
Processing 'RF-7800V-HH Program Radio'...
Building 'RF-7800V-HH Tech Support'...
Processing 'RF-7800V-HH Technical Support'...
Processing 'RF-7800V-HH Radio Firmware Compatibility'...
Building 'FAQs'...
Processing 'RF-7800V-HH FAQ Index'...
Processing 'FAQ 01'...
Warning: style (span.strong) is not defined and will be removed.
Warning: style (p.para) is not defined and will be mapped to 'Normal'.
Processing 'FAQ 02'...
Processing 'FAQ 03'...
Processing 'FAQ 04'...
Processing 'FAQ 05'...
Processing 'RF-7800V-HH Glossary'...
Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.
Warning: style (span.Glossary) is not defined and will be removed.
Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
I am pretty sure nobody will have any fix suggestions that work to solve this problem, but I am making this entry for historical purposes. I will add an entry stating whether the Suite reload resolves this issue.
Thanks,
Tim C @ Harris

If I select ONLY the Word DOC Output format in the Printed Documentation
setup, the output is created without an error (output text below). Links do work within
this Word document (a symptom change since installing patch 8.0.2).
When I use this Word document to create a PDF (using the Adobe PDF
printer driver) a PDF is successfully created, however no bookmarks are
created in the bookmarks panel and none of the links in this PDF work
(although they are created looking like they will work, i.e., blue
underlined text).
Regards,
Tim
------------- Output Text --------------------------
Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204
Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 3 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8313, OS 5.1.2600, RAM 2048 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'RF-7800V-HH About this Help'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'RF-7800V-HH Help and Support'...
Processing 'RF-7800V-HH Welcome'...
Building 'RF-7800V-HH RSP Help'...
Processing 'RF-7800V-HH Station Information'...
Building 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Anc. Connector Mode'...
Processing 'RF-7800V-HH No-Sync Beeps'...
Processing 'RF-7800V-HH Power Management'...
Processing 'RF-7800V-HH Retransmit'...
Processing 'RF-7800V-HH USB Mode'...
Processing 'RF-7800V-HH Broadcast Gateway'...
Processing 'RF-7800V-HH IP Routing'...
Processing 'RF-7800V-HH Voice Settings'...
Processing 'RF-7800V-HH Time and Date Settings'...
Processing 'RF-7800V-HH Position Reporting'...
Processing 'RF-7800V-HH User Interfaces'...
Processing 'RF-7800V-HH Net Switches'...
Processing 'RF-7800V-HH Ethernet Interface'...
Building 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Radio Passwords'...
Processing 'RF-7800V-HH GPS'...
Processing 'RF-7800V-HH Locksets'...
Building 'RF-7800V-HH Network Types'...
Processing 'RF-7800V-HH Network Types'...
Building 'RF-7800V-HH Fixed Frequency LOS'...
Processing 'General Information - Fixed Frequency LOS'...
Processing 'RF-7800V-HH FF Network Information'...
Processing 'RF-7800V-HH FF Preset'...
Processing 'RF-7800V-HH FF General'...
Processing 'RF-7800V-HH FF Comsec'...
Processing 'RF-7800V-HH FF Data-Voice'...
Processing 'RF-7800V-HH FF Squelch'...
Processing 'RF-7800V-HH FF Advanced'...
Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.
Building 'RF-7800V-HH Quicklook'...
Processing 'General Information - Quicklook'...
Processing 'Hopset Creation - Quicklook'...
Processing 'RF-7800V-HH QL Network Information'...
Processing 'RF-7800V-HH QL Preset'...
Processing 'RF-7800V-HH QL General'...
Processing 'RF-7800V-HH QL Comsec'...
Processing 'RF-7800V-HH QL Data-Voice'...
Processing 'RF-7800V-HH QL Advanced'...
Building 'RF-7800V-HH Sample Plans'...
Processing 'General Information - Sample Plans'...
Processing 'Simple Fixed and Quicklook Nets'...
Processing 'Single Fixed and Quicklook Nets'...
Processing 'RF-7800V-HH Manage Keys'...
Processing 'RF-7800V-HH Program Radio'...
Building 'RF-7800V-HH Tech Support'...
Processing 'RF-7800V-HH Technical Support'...
Processing 'RF-7800V-HH Radio Firmware Compatibility'...
Building 'FAQs'...
Processing 'RF-7800V-HH FAQ Index'...
Processing 'FAQ 01'...
Warning: style (span.strong) is not defined and will be removed.
Warning: style (p.para) is not defined and will be mapped to 'Normal'.
Processing 'FAQ 02'...
Processing 'FAQ 03'...
Processing 'FAQ 04'...
Processing 'FAQ 05'...
Building 'RF-7800V-HH Glossary'...
Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.
Warning: style (span.Glossary) is not defined and will be removed.
Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Completed building Printed Documentation...
Preparing output directory...
Cleaning up temporary files...
Finished Printed Documentation generation in 5 minutes 36 seconds.
Building Printed Documentation complete.

Still can't generate an index ...

I'm still unable to actually generate an index in CS3. I've read and tried all the suggestions I can find, particularly this thread
http://www.adobeforums.com/webx?128@@.3c057e81
and have adopted the method of converting all my separate book chapters into a single document and indexing that. That certainly helps the marking up process go more quickly and stops the crashing and any subsequent corruption. I've tried the trick of clicking 'preview' which does indeed order the entries properly so that in the palette I haven't got p. 135 before p. 2, and gets rid of the 'empty' entries.
But the ****** things still won't generate. Ever the optimist, I try every time but all I get is a loaded cursor and the spinning pizza of death. I've gone away and left it thinking about it for an hour, but as I can't do anything else in InD while it's musing that really isn't practical.
Is there anything I'm missing? Anything else I can try? At the moment, I'm having to create my index document, make a book out of the indexed document plus the index and then type every entry into the index by copying it from the palette.
2 x 2.66 GHz Dual-Core Intel Mac, running 10.4.11, Indesign CS3 v. 5.0.2.

Support says:
Since you’re unable to generate PDF in RoboHelp 7, here
are the possible
troubleshooting steps that we could do:
1. Make sure that you are already running on the latest
version of
RoboHelp 7 (7.0.2). To check, go to Help > About RoboHelp
HTML. If
you’re not running on 7.0.2 yet, please download the
patch from the link
below:
http://www.adobe.com/support/robohelp/downloads.html
2. Open Microsoft Word 2003. Go to Tools > Macro >
Security and change
Security Level to Low.
3. Launch RoboHelp and generate PDF.
4. Single Source Layouts Pod in RH, right click on Printed
Documentation
and choose New layout. Save the new layout and generate from
there. See
if you would still get the same behavior.
5. If issue still persists, it’s possible that you have
a corrupted
project. Please delete the xpj and the cpd file of your
project. For
additional information about this, please refer to the link
below:
Opening a Corrupt HTML Help Project
http://www.adobe.com/go/rb_34906
The step for RH X5 is still applicable for RH7.
Do you have administrator user account on your machine? Do
you have any
previous version of RoboHelp installed on the same machine?

Unable to generate printed documentation

I am running RoboHelp 9 HTML using Microsoft Word 2010 on a Windows 7 machine.
Whenever I try to generate printed documentation using a single source layout that is set up for generating either a .docx file or a .doc file the program hangs up after printing the output message "Processing Topics". This occurs with the simple "Test" sample provided by Adobe that contains only one topic as well as with a more complicated project.
I read some posts that said things about anti-virus software that may affect RoboHelp. On my system the security department at my company has control of that, so I am not really sure what anti-virus software I have. When I look in my "All Programs" list under the "Start" menu, I do not see any anti-virus software programs except something called "System Center 2012 Endpoint Protection". I believe this is the anti-virus software that the security department uses, and there is an icon for it in my System Tray. Has anyone ever heard of issues involving that software and RoboHelp?
Meanwhile any other insights any of you may have into this problem would be greatly appreciated.

Are you generating to a local drive or a network drive? If the latter, try the former.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Need to generate a Index xml file for corresponding Report PDF file.

Need to generate a Index xml file for corresponding Report PDF file.
Currently in fusion we are generating a pdf file using given Rtf template and dataModal source through Ess BIPJobType.xml .
This is generating pdf successfully.
As per requirement from Oracle GSI team, they need index xml file of corresponding generated pdf file for their own business scenario.
Please see the following attached sample file .
PDf file : https://kix.oraclecorp.com/KIX/uploads1/Jan-2013/354962/docs/BPA_Print_Trx-_output.pdf
Index file : https://kix.oraclecorp.com/KIX/uploads1/Jan-2013/354962/docs/o39861053.out.idx.txt
In R12 ,
     We are doing this through java API call to FOProcessor and build the pdf. Here is sample snapshot :
     xmlStream = PrintInvoiceThread.generateXML(pCpContext, logFile, outFile, dbCon, list, aLog, debugFlag);
     OADocumentProcessor docProc = new OADocumentProcessor(xmlStream, tmpDir);
     docProc.process();
     PrintInvoiceThread :
          out.println("<?xml version=\"1.0\" encoding=\"UTF-8\" ?>");
               out.print("<xapi:requestset ");
               out.println("<xapi:filesystem output=\"" + outFile.getFileName() + "\"/>");
               out.println("<xapi:indexfile output=\"" + outFile.getFileName() + ".idx\">");
               out.println(" <totalpages>${VAR_TOTAL_PAGES}</totalpages>");
               out.println(" <totaldocuments>${VAR_TOTAL_DOCS}</totaldocuments>");
               out.println("</xapi:indexfile>");
               out.println("<xapi:document output-type=\"pdf\">");
out.println("<xapi:customcontents>");
XMLDocument idxDoc = new XMLDocument();
idxDoc.setEncoding("UTF-8");
((XMLElement)(generator.buildIndexItems(idxDoc, am, row)).getDocumentElement()).print(out);
idxDoc = null;
out.println("</xapi:customcontents>");
     In r12 we have a privilege to use page number variable through oracle.apps.xdo.batch.ControlFile
          public static final String VAR_BEGIN_PAGE = "${VAR_BEGIN_PAGE}";
          public static final String VAR_END_PAGE = "${VAR_END_PAGE}";
          public static final String VAR_TOTAL_DOCS = "${VAR_TOTAL_DOCS}";
          public static final String VAR_TOTAL_PAGES = "${VAR_TOTAL_PAGES}";
Is there any similar java library which do the same thing in fusion .
Note: I checked in the BIP doc http://docs.oracle.com/cd/E21764_01/bi.1111/e18863/javaapis.htm#CIHHDDEH
          Section 7.11.3.2 Invoking Processors with InputStream .
But this is not helping much to me. Is there any other document/view-let which covers these thing .
Appreciate any help/suggestions.
-anjani prasad
I have attached these java file in kixs : https://kix.oraclecorp.com/KIX/display.php?labelId=3755&articleId=354962
PrintInvoiceThread
InvoiceXmlBuilder
Control.java

You can find the steps here.
http://weblogic-wonders.com/weblogic/2009/11/29/plan-xml-usage-for-message-driven-bean/
http://weblogic-wonders.com/weblogic/2009/12/16/invalidation-interval-secs/

Is there a way to prevent Robohelp WebHelp from appending characters to the end of the URL address for a TOC Entry?

I am running RoboHelp 10 on Windows 7 Enterprise SP1 64 bit OS.
WebHelp is appending characters to the end of the TOC entry's URL address. The characters "bc-n" where n is a number are being generated for all of the TOC Page Entries when I generate WebHelp output. We are exporting the HTML files for import into an application. The TOC Page Properties Link to: property does not contain the characters in RoboHelp.
We have standardized names defined for our application and the appended characters are not going to work in the application.
cid:[email protected]
When I use the generated html output in IE10 Version 10.0.9200.16635 Update Versions: 10.0.7 (KB2846071) the characters show up in the URL when I hover the mouse over the TOC entry as shown in the screenshot below.
cid:[email protected]
The two screenshots show that the Link to property does not have the characters "bc-7" but the URL address does.
Is there a setting or way to configure RoboHelp to prevent Robohelp WebHelp from generating and appending characters to the end of the URL address for TOC Entries?

I have never known Rh add any characters so I think something else is at play here. Please open one of the sample projects and see what happens there. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Printed Index

At this time printed material is my immediate goal and web
help is second. I have tried to create a detailed index but
although printed is my first consideration, in the TOC I have
linked books to topics, typically an overview of the topic.
Although this works great for the on-line version it presents a
difficulty in the printed version. I end up with something like
this in the TOC:
Book
Linked Topic To Book (Topic1)
Topic2 Under Book
Topic3 Under Book
What I would like to see is this:
Book
Topic1 Under Book
Topic2 Under Book
Topic3 Under Book
I can of course change the online TOC to meet my objective
but I would like to see if there is a dual option to achieve both
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I have had similar problems with books linked to topics. Have
you tried fixing this in the Generate Printed Doc wizard? The
Content page allows you to make a separate print doc TOC, using the
online TOC as a starting point. Changes to the print doc TOC are
saved in the Printed Doc layout, not the TOC tab.
One gimmick on that page is a check box for Maintain HTML
Levels. If all your topic titles have the same HTML style, this
will iron out the indent differences - but it might do so by
un-indenting everything! ;)
Bottom line - do some experimenting with the Generate wizard.
And good luck!
Elisa

RH creates a frame around tables when generating printed documentation

Hi,
We import FrameMaker documents into RoboHelp 9 and then we generate printed documentation (Word documents).
In the generated Word documents, all tables appear in a frame or an additional table cell.
This did not happen in RH7.
In RH itself it seems OK.
Is there a hidden setting somewhere that controls this behavior?
Thanks,
Rakefet

I found out that when we import the FM document into RH, RH adds the following lines in the html file:
before the table:
<?rh-align_start align="left" ?>
after the table:
<?rh-align_end ?>
When I manually delete these lines, the tables in the generated Word files are OK.
Is there something I can do in FM or in RH so that these lines are not added?
Thanks,
Rakefet

Tutorial: Print index cards without removing paper from tray for Officejet Pro 8000.

The HP Officejet Pro 8000 and Officejet Pro 8000 wireless do not have a slot for inserting index cards and envelopes.
If you are wanting to print index cards without removing the paper from the tray, follow these steps.
The steps below are for 3 x 5 index cards.
1.) Open Microsoft Word
2.) Go to the Insert tab and insert a rectangle shape
3.) Draw a rectangle of any size
4.) Right click on the rectangle and select "Format Autoshape..."
5.) Under the Size tab, enter 5" for the height and 3" for the width (make sure "Absolute" is selected)
6.) Under the Layout tab, select "Center" for the horizontal alignment
7.) Click OK
8.) Use the keyboard up arrow key to move the rectangle to the top of the page. Make sure the top edge of the rectangle touches the top edge of the document.
9.) Print this document on plain 8.5" x 11" paper
10.) When you want to print an index card, place this 8.5x11 document in the paper tray printed side face up. Then place an index card over the rectangle and align with the border of the rectangle. After you print the index card, remove the 8.5x11 paper for the next time you need to print an index card.
Note 1: This are USA instructions. If you live in the UK or other countries you may have different paper size standards.

I can't tell you how much I HATE this printer. I will never buy an HP product again. BROTHERS printers are simply and easy to use.

How to generate all index creation scripts without it's storage clause?

How to generate all index creation scripts without it's storage clause?

Execute this before running the actual dbms_metadata.get_ddl
exec dbms_metadata.set_transform_param(dbms_metadata.session_transform, 'STORAGE', FALSE);
SELECT DBMS_METADATA.GET_DDL('INDEX',a.index_name) FROM USER_INDEXES A;-Anantha
Edited by: Anantha R on Sep 30, 2009 11:40 AM

RoboHelp - WebHelp - Generating Printed Index

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