RoboHelp/Word 2002: Topic Titles/ID Automatically Changing and an Unregistered Routines Message

I’m posting a problem/solution that my team ran into
recently in hopes that it will save other people time if they find
it also.
Problem:
I have a Help project created on an XP machine, using
RoboHelp Classic, with Word 2002. There are over 1500 topics in the
project, It is compiled as Webhelp, contains 1,667 objects, and is
22.8 MB in size.
While working in my project this week, I noticed 4 of my
topics in the RoboHelp Explorer view suddenly had a prefix of
"placeCity" in front of the topic title. It only appeared in the
explorer view and the Properties dialog, but not in the document or
topic itself. When I tried to change the topic title in the
Properties dialog and save, it acted like it saved, but when I
looked in the explorer view, they still had the strange, new
prefix. Then I noticed approximately 6 or 7 topics had the words
"State" and "stockticker" added to the topic IDs which showed up as
broken links. But when I looked at the compiled Webhelp file names,
they looked normal.
I exited RoboHelp. When I went back in, I received the
following message: "RoboHelp Explorer has detected that there are
unregistered routines used by the following features in this
project. -Html Topics or hotspot links to Html pages displayed in
the Help window. -Link to a Html page, displayed in the browser. Do
you want RoboHelp to make the necessary updates?"
I never saw this message before so I selected Yes. (This
message also appeared to another user on our network, crashed their
computer, but their project was fine afterwards – they were
using a Word 2003). I don't know if selecting Yes stopped any more
chances of RoboHelp automatically renaming topic titles and topic
IDs or what it did. I was afraid I might have a virus, so I spent a
whole day running virus/spyware software. The results found NO
virus but I did have some Malware which I removed. I didn't know if
this caused my problem with RoboHelp or not.
Solution:
We had other users guide us that it could be similar to the
font problem (with KB917334) that people were currently running
into. We checked and found a Microsoft patch had been loaded around
the time that our problems started: KB917335 for Word 2002. We
deleted the patch, rebooted the system, deleted all of the rtf
files from project, and then started RoboHelp. All issues were
corrected. We have now turned off automatic updates to that
computer until our release has gone out.
Text

OK and thanks very much for checking that the HTML output is
not affected by this problem. At the moment all I can say is that
Adobe are looking into it but I don't know what they have found
yet.
Changing the help type might not make you the most popular
person. I cannot say how much work it is but it's not a five minute
task. The problem your company has though is the winhelp has this
problem and at the moment you cannot get around it, assuming you
have tried all the suggestions that have been posted. That may mean
that there is little option but to go down the CHM route.
The only other thing that comes to mind is whether this
problem is RH related or Help Compiler related. If it is exclusive
to RH generated winhelp, then maybe some other tool is an option.
If it is Help Compiler related, it won't matter what tool you use.
Have you tried creating another project to see if you can
change topic ids in that? Has anyone else come across this problem?

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