Roles in satellite system for message creator

while creating support message in satellite syatem, i am getting the following error.
Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created
Message no. BCOS088
what role i have to give it to the message creator @ satellite system

Hi.
Looks like you are using a trusted connection (maintained in table BCOS_CUST) to connect your satellite system to the Solution Manager.
If you keep this configuration every user who tries to create a support message in your satellite system also needs a real user in the Solution Manager (including authorization objects S_RFC and S_RFC_ACL).
Instead you should use the SM_<your sol man>_BACK destination and set NO_USER_CHECK=X in Tx: DNO_CUST04 (SolMan).
Also you should create a Business Partner in SolMan (for each user who should be able to create a support message in satellite system) with external ID referring to the satellite system user.
You do not need a user in SolMan for everyone who should be able to create a support message from satellite system.
Hope this helps.
/cheers

Similar Messages

Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

Create single-roles in satellite-system

Hello everybody,
I want to create Single-role´s in a satellite-system over RFC but the Fm´s in the Functiongroup PRGN are not remotable. Is there an alternative way to create these single-roles in a satellite-system? Up-/download and transport function isn't a alternative because my requirement is to create the single-roles an from excel-import. I considered that one way could be to copy the roles in the satellite.
Regards,
Christian

You can create an RFC-able FM that is a wrapper for that FM.
Neal

CHARM Roles in Satellite System

Hi,
Can anybody tell me exactly on CHARM roles in Solman 7.0 EHP1.
I am totally confused which roles i have to assign to Change Manager, IT operator, Tester, Developer & Requester.
In Solman which roles I have to assign & in Satellite system R/3 which roles to assign.
Currently I have assigned following Roles in Solman.
Change Manager
ZO_BC_SOCM_CHANGE_MANAGER
ZO_BC_CHANGEMAN_ADMIN
ZO_BC_CHANGEMAN_OPERATOR
ZO_BC_SOCM_CREATE
ZO_BC_SOCM_DISPLAY
ZO_BC_SOCM_PRODUCTION_MANAGER
ZO_BC_TRUSTED-RFC
IT Operator /Basis
ZO_BC_SOCM_IT_OPERATOR
ZO_BC_TRANSPORT
ZO_BC_SOCM_ADMIN
ZO_BC_CM_SMAN_ADMINISTRATOR
ZO_BC_TRUSTED-RFC
Developer
ZO_BC_SOCM_DEVELOPER
ZO_BC_CM_SMAN_DEVELOPER
ZO_BC_TRUSTED-RFC
Tester
ZO_BC_SOCM_TESTER
ZO_BC_TRUSTED-RFC
Can anybody tell whether above assignment is correct.
In Satellite system which roles I need to assign.
Regards
PK
Edited by: PK on Jun 1, 2010 9:58 AM
Edited by: PK on Jun 1, 2010 9:59 AM

Roles required for developer, tester and chagne manager in Solution manager in solution manager are as follow.
Developer
SAP_CM_DEVELOPER_COMP(composite role)
     SAP_CM_SMAN_DEVELOPER
     SAP_SOCM_DEVELOPER
SAP_SOCM_REQUESTER
tester
SAP_S_RFCACL (for RFC)
SAP_CM_TESTER_COMP(composite role)
     SAP_CM_SMAN_TESTER
     SAP_SOCM_TESTER
change manager
SAP_CM_ADMINISTRATOR_COMP (composite role)
     SAP_CM_SMAN_ADMINISTRATOR
     SAP_CPR_PROJECT_ADMINISTRATOR
     SAP_CPR_USER
     SAP_SOCM_ADMIN
SAP_CM_CHANGE_MANAGER_COMP (composite role)
     SAP_CM_SMAN_CHANGE_MANAGER
     SAP_SOCM_CHANGE_MANAGER
But you have to assign some object authorization to these standard roles.
mainly you have to provide authorization for these objects S_TCODE, B_USERSTAT, S_OC_ROLE, CRM_ORD_OP etc.
You can assign sap_all, sap_new to your user(developer, tester, change manager etc) and can set a trace from st01 on that perticaular user and then try to execute anything which you want. Then you can check for the objects in the trace and can authorize user for those object.
Regards,

Accessing the service desk message from satellite system

gurus ,
after creating a creating a service desk message to solution manager system via HELP->CREATE SUPPORT MESSAGE ,
how does the message creator from satellite system will view/change the message created by them at late point of time ?

Susin,
the problem is a commonly asked one that I get when I present the Solution Manager to customers. There is always the question: How can the user see the status of the ticket?
From my point of view you can give them access to the worklist but I guess it is really a pain for the user to log on to SolMan and to access the information from there through a complex transaction.
Alternatively to provide the user with access to the ticket system, you could consider sending out an email on (all or only critical) status changes from the system bei assigning an activity to the status change. That might be much easier for the user (and for you).
After looking at and working with work centres I think it would be worth to install the neccesary patch level. It is really beneficial, for the user reporting a problem, as well as for your help desk monitoring their issues.
Since it is a very common question, and Ruediger seems to be close to the source, can you (Ruediger) maybe provide some information how SAP is going to handle that in the future? Is SAP purely focussing on the work centers in Solution Manager, or is SAP planning on a track & trace possibility within the satellite system for the users?
I guess there is no easy solution to your problem, but maybe I was able to provide some ideas how to provide more funtionality.
Cheers
Markus

Different installation number sent from satellite system

Hi there, I have a strange one. When I create a Support Desk Message in the satellite system, the message is correctly created in Solman Service Desk, but the installation number sent is different than the installation number displayed in SLICENSE (for sat. system). This totally stuffs up my iBase & Partner determination. Any ideas as to why the installation number is being sent wrongly?

Hi,
check your Installation Number and other details, in <b>SMSY, Message Source, Data Source</b>.
Hope this solves your problem.
Feel free to revert back.
--Ragu

SMSY - Generated RFC between solution mananger and a satellite system

Hi gurus,
I would like to ask you some things about configuration of SMSY - create systems and their RFC´s between solution manager (SSM) and a satellite system (for instance the DEV system SD3 (in solution manager system)
But my problem is which of these users I must use in each RFC???
Because until this moment I have been doing without knowing very well where I must put that users in those RFC´s!!!!! And I don´t know if I have been doing well!! You understand ?!? :- /
Can somebody give me a simple explanation about this... Which user I have to put (due to the authorizations) in those RFC connections?!
And other thing, if you don´t mind take a look to other question I ask yesterday which is related with this doubt:
Help me please... :- /
Thanks in advance
Best regards,
João Dimas

Hi Joao,
As I understand, the respective RFCs and users are created autmatically when the RFCs are
generated for a satellite system in SMSY.
Furthermore, the Z roles and profiles for each of these users are also created/generated during the
generation procedure. The roles/authorization assigned to each of the generated user are as mentioned
in the below link:
http://help.sap.com/saphelp_smehp1/helpdata/en/48/647e3ddf01910fe10000000a114084/frameset.htm
The administration/customizor specific authorization objects are also provided. As you mentioned the
above helps understand the roles/authorizations required for specific user with regards to an RFC.
Apart from this, all the actual creation, generation and assignment is done - thanks to the automated
setup in SMSY
Also I suppose the above link should help you decide the auhtorization objects requested by you
in the other thread.
Hope this helps.
Regards,
Srikishan

/BDL/TASK_PROCESSOR not getting triggered in satellite system from Solman

Hi,
We have scheduled EWA report in Solution Manager for one of the satellite system.
Solution Manager has sudddenly stopped creating of job /BDL/TASK_PROCESSOR0000002218 (ie job which is created immediately as EWA is scheduled in Solution Manager)
/BDL/TASK_PROCESSOR is running correctly and on hourly basis in satellite.
The EWA report is getting generated in Solution Manager after long time and without job /BDL/TASK_PROCESSOR0000002218 (is sessin specific job) being triggered.
Kindly help.
Regards,
Trupti M

Hi Paul,
My problem is solved.
Actually the Task: EarlyWatch Alert for Solution Manager under 'To Do' view of sdccn of satellite system was somehow getting scheduled as Back dated(ie instead of 30.04.2020 it was getting scheduled at 28.04.2010)
Due to this when we would do 'Start now' for the Task 'EarlyWatch Alert for Solution Manage' it was not getting triggered.
So I manually did refresh session which was mentioned under steps for manully sending data to SolMan under solution_mamanger tcode.
Due to this job BDL/TASK_PROCESSOR0000002237 got created.After this job got completed Task ''EarlyWatch Alert for Solution Manager ' got automatically generated.
I back dated the date for Task ''EarlyWatch Alert for Solution Manager" and started it.
Due to this the job /BDL/TASK_PROCESSOR0000002238 got created in satellite system for sending data to SolMan (This was not happening earlier.)
Extract from Solution_Manager tcode when scheduling:
When the Session Refresh task has been processed, a new task with the appropriate session type and session number appears in the To do view. This task collects and sends the data for your session. If a new task does not appear, search in the task-specific log for errors that ocurred during the Session Refresh task and make any necessary corrections.
To start the task immediately, select it and right-click to call up the context menu.
Choose Start Now. When the task has been processed successfully, it appears in the Done view. The data has been sent to your SAP Solution Manager system. You can check this in the task-specific log.
Thanks for all your help. Hoping my post will also be helpful for others.
Regards,
Trupti M

Roles required to create support message from satellite system

Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
Regards
Kumar

I think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
Regards,
Sean

How to change number for support message in satellite system

Hi,
When i'm creating the messages in the satellite sytem the messages are generating with internal number range(0000002345) of solman.I would like to change to external number as (9999000000).
Please help me to resolve the issue.
Regards,
Eswar.

Hello,
SPRO > Solution Manager > Basic Settings > Scenario Specific Settings > Service Desk > Check Number Range for Service Desk Message
Check Number Range for Service Desk Message
Use
In this Customizing activity, you check the new internal and external number ranges for the Service Desk.
Activities
1. Select the transaction type SLFN.
2. Choose Goto -> Details.
3. Check the internal number range 01 and the external number range 02 under Transaction / Numbering.
4. Save your entries.
I hope this helps.
Regards,
Paul

Error while creating a support message in satellite system

Hi,
I am facing an error while sending a support message to solman form the satellite system
(( Error Description : Error in Local Message System: Error when opening
an RFC connection Message was Not Created ))
1) I gone through various threads and set the required authorizations like
SAP_SUPPDESK_CREATE and
SAP_SV_FDB_NOTIF_BC_ADMIN ,
SAP_SUPPDESK_ADMIN
for the user in the solman .
2) I checked the RFC connection and it is working fine.
Anyone pls help me to resolve this issue

hi rohit,
thanks for u r immmediate response
do i have to assign the roles to the user in the satellite system or the solman.
some roles in those 4 roles are not in the satellite system.
thanks
Rahul

SOLMAN EHP1 - anyone can create support message in Satellite System's Help?

Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas Chang

Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
Regards
Amit

Error creating Service Desk Message in Satellite System

Hi all
We have two satellite system from which I want to create a Support Message. With my current profile/role and can do it from one system and not from the other system. I get "Error in local message system, message xxx not complete". I dont think it is an Authotization fault, but not sure.
How should the Number ranges be setup for more than one satellite system?
Thanx
Jaco Snyman

Hi Tina
This was my answer in a previuos thread:
Hi all
I also struggled with this for 2 weeks. But the problem is fixed.
Do your "normal: config from the IMG and then:
1) Make sure that you have selected for the system NOT to check for the User in SolMan
tr: DNO_CUST04, Go to Detail, Select the field NO_USER_CHECK, "X", this is very important, otherwise you will have to create a username for everyone on the satellite system... far too timeconsuming.
2) In your satellite system under OSS_MSG: Col1:Application: OSS_MSG, Col2: + : W. Col3: RFC Destination: SM_"SOLMANRFC"_BACK. Col4: + : CUST620. COl5: + : 1.0
In the Solman side you maintain Col3 as "NONE".
3) Make sure that ALL users in the satellite system has the following roles: SAP_SUPPDESK_CREATE and SAP_SV_FDB_NOTIF_BC_ADMIN.
4) Make sure that you have TRUSTED RFC to and from your Satellite system and Solution Manager.
The main one to be sure of is: SAP_ALL for all SOLMANxxx user in the Solution Manager system for every satelite system, because the standard roles from SAP does not work.
This should have your Service Desk Messaging working.
Jaco Snyman

Create Support Message from satellite system

Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk
in other word, the message is created but the field "Reported by" is not filled.
if I want to display the entire message in the form, before saving, I can see that this value is correct...
SY-SYSID             DE1
SY-MANDT             300
SY-UNAME             SOLMAN
SY-DATUM             20080410
etc.
Any suggestion ?
Regards,
Nacho.

Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks

Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Roles in satellite system for message creator

Similar Messages

Maybe you are looking for