Root.sh fails - asm won't shut down

I am trying to instal clusterware 11gR2 on Oracle Enterprise Linux 5. This is all running an Oracle Virtualbox environment, using ASM for the cluster disk in an openfiler. 32 bit installation, 1GB memory allocated to each node environment. I had to ignore errors for the following:
< 1.5 GB memory
small swap file
ncsd and ntpd processes not running (not connected to internet), I understand Oracle will install it's own timer service if this is not present
Running root.sh fails because asm won't shut down properly:
[root@odbn1 grid]# ./root.sh
Running Oracle 11g root.sh script...
The following environment variables are set as:
ORACLE_OWNER= oracle
ORACLE_HOME= /u01/app/grid
Enter the full pathname of the local bin directory: [usr/local/bin]:
Copying dbhome to /usr/local/bin ...
Copying oraenv to /usr/local/bin ...
Copying coraenv to /usr/local/bin ...
Creating /etc/oratab file...
Entries will be added to the /etc/oratab file as needed by
Database Configuration Assistant when a database is created
Finished running generic part of root.sh script.
Now product-specific root actions will be performed.
2010-08-24 14:46:44: Parsing the host name
2010-08-24 14:46:44: Checking for super user privileges
2010-08-24 14:46:44: User has super user privileges
Using configuration parameter file: /u01/app/grid/crs/install/crsconfig_params
Creating trace directory
LOCAL ADD MODE
Creating OCR keys for user 'root', privgrp 'root'..
Operation successful.
root wallet
root wallet cert
root cert export
peer wallet
profile reader wallet
pa wallet
peer wallet keys
pa wallet keys
peer cert request
pa cert request
peer cert
pa cert
peer root cert TP
profile reader root cert TP
pa root cert TP
peer pa cert TP
pa peer cert TP
profile reader pa cert TP
profile reader peer cert TP
peer user cert
pa user cert
Adding daemon to inittab
CRS-4123: Oracle High Availability Services has been started.
ohasd is starting
CRS-2672: Attempting to start 'ora.gipcd' on 'odbn1'
CRS-2672: Attempting to start 'ora.mdnsd' on 'odbn1'
CRS-2676: Start of 'ora.mdnsd' on 'odbn1' succeeded
CRS-2676: Start of 'ora.gipcd' on 'odbn1' succeeded
CRS-2672: Attempting to start 'ora.gpnpd' on 'odbn1'
CRS-2676: Start of 'ora.gpnpd' on 'odbn1' succeeded
CRS-2672: Attempting to start 'ora.cssdmonitor' on 'odbn1'
CRS-2676: Start of 'ora.cssdmonitor' on 'odbn1' succeeded
CRS-2672: Attempting to start 'ora.cssd' on 'odbn1'
CRS-2672: Attempting to start 'ora.diskmon' on 'odbn1'
CRS-2676: Start of 'ora.diskmon' on 'odbn1' succeeded
CRS-2676: Start of 'ora.cssd' on 'odbn1' succeeded
CRS-2672: Attempting to start 'ora.ctssd' on 'odbn1'
CRS-2676: Start of 'ora.ctssd' on 'odbn1' succeeded
ASM created and started successfully.
DiskGroup CLSVOL1 created successfully.
clscfg: -install mode specified
Successfully accumulated necessary OCR keys.
Creating OCR keys for user 'root', privgrp 'root'..
Operation successful.
CRS-2672: Attempting to start 'ora.crsd' on 'odbn1'
CRS-2676: Start of 'ora.crsd' on 'odbn1' succeeded
CRS-4256: Updating the profile
Successful addition of voting disk 502348953fc24f1cbf9c9f0fdf5cf2e0.
Successfully replaced voting disk group with +CLSVOL1.
CRS-4256: Updating the profile
CRS-4266: Voting file(s) successfully replaced
## STATE File Universal Id File Name Disk group
1. ONLINE 502348953fc24f1cbf9c9f0fdf5cf2e0 (/dev/oracleasm/disks/CRS) [CLSVOL1]
Located 1 voting disk(s).
CRS-2673: Attempting to stop 'ora.crsd' on 'odbn1'
CRS-2677: Stop of 'ora.crsd' on 'odbn1' succeeded
CRS-2673: Attempting to stop 'ora.asm' on 'odbn1'
ORA-15097: cannot SHUTDOWN ASM instance with connected client
CRS-2675: Stop of 'ora.asm' on 'odbn1' failed
CRS-4000: Command Stop failed, or completed with errors.
Command return code of 1 (256) from command: /u01/app/grid/bin/crsctl stop resource ora.asm -init
Stop of resource "ora.asm -init" failed
Failed to stop ASM
CRS-2673: Attempting to stop 'ora.ctssd' on 'odbn1'
CRS-2677: Stop of 'ora.ctssd' on 'odbn1' succeeded
CRS-2673: Attempting to stop 'ora.cssdmonitor' on 'odbn1'
CRS-2677: Stop of 'ora.cssdmonitor' on 'odbn1' succeeded
CRS-2529: Unable to act on 'ora.cssd' because that would require stopping or relocating 'ora.asm', but the force option was not specified
CRS-4000: Command Stop failed, or completed with errors.
Command return code of 1 (256) from command: /u01/app/grid/bin/crsctl stop resource ora.cssd -init
Failed to exit exclusive mode
Initial cluster configuration failed. See /u01/app/grid/cfgtoollogs/crsconfig/rootcrs_odbn1.log for details
[root@odbn1 grid]#
The rootcrs_odbn1.log shows the same error:
[root@odbn1 crsconfig]# tail -50 rootcrs_odbn1.log
2010-08-24 15:10:38: /bin/su successfully executed
2010-08-24 15:10:38: /u01/app/grid/gpnp/odbn1/wallets/prdr/cwallet.sso => /u01/app/grid/gpnp/wallets/prdr/cwallet.sso
2010-08-24 15:10:38: rmtcpy: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/prdr/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/prdr/cwallet.sso -nodelist odbn1,odbn2
2010-08-24 15:10:38: Running as user oracle: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/prdr/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/prdr/cwallet.sso -nodelist odbn1,odbn2
2010-08-24 15:10:38: s_run_as_user2: Running /bin/su oracle -c ' /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/prdr/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/prdr/cwallet.sso -nodelist odbn1,odbn2 '
2010-08-24 15:11:20: Removing file /tmp/file1ye3x8
2010-08-24 15:11:21: Successfully removed file: /tmp/file1ye3x8
2010-08-24 15:11:21: /bin/su successfully executed
2010-08-24 15:11:21: /u01/app/grid/gpnp/odbn1/wallets/pa/cwallet.sso => /u01/app/grid/gpnp/wallets/pa/cwallet.sso
2010-08-24 15:11:21: rmtcpy: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/pa/cwallet.sso -nodelist odbn1,odbn2
2010-08-24 15:11:21: Running as user oracle: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/pa/cwallet.sso -nodelist odbn1,odbn2
2010-08-24 15:11:21: s_run_as_user2: Running /bin/su oracle -c ' /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cwallet.sso -destfile /u01/app/grid/gpnp/wallets/pa/cwallet.sso -nodelist odbn1,odbn2 '
2010-08-24 15:11:49: Removing file /tmp/filelEb5Lp
2010-08-24 15:11:49: Successfully removed file: /tmp/filelEb5Lp
2010-08-24 15:11:50: /bin/su successfully executed
2010-08-24 15:11:50: /u01/app/grid/gpnp/odbn1/wallets/root/b64certificate.txt => /u01/app/grid/gpnp/wallets/root/b64certificate.txt
2010-08-24 15:11:50: rmtcpy: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/root/b64certificate.txt -destfile /u01/app/grid/gpnp/wallets/root/b64certificate.txt -nodelist odbn1,odbn2
2010-08-24 15:11:50: Running as user oracle: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/root/b64certificate.txt -destfile /u01/app/grid/gpnp/wallets/root/b64certificate.txt -nodelist odbn1,odbn2
2010-08-24 15:11:50: s_run_as_user2: Running /bin/su oracle -c ' /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/root/b64certificate.txt -destfile /u01/app/grid/gpnp/wallets/root/b64certificate.txt -nodelist odbn1,odbn2 '
2010-08-24 15:12:26: Removing file /tmp/fileUQzFxE
2010-08-24 15:12:27: Successfully removed file: /tmp/fileUQzFxE
2010-08-24 15:12:27: /bin/su successfully executed
2010-08-24 15:12:27: /u01/app/grid/gpnp/odbn1/wallets/peer/cert.txt => /u01/app/grid/gpnp/wallets/peer/cert.txt
2010-08-24 15:12:27: rmtcpy: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/peer/cert.txt -destfile /u01/app/grid/gpnp/wallets/peer/cert.txt -nodelist odbn1,odbn2
2010-08-24 15:12:27: Running as user oracle: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/peer/cert.txt -destfile /u01/app/grid/gpnp/wallets/peer/cert.txt -nodelist odbn1,odbn2
2010-08-24 15:12:27: s_run_as_user2: Running /bin/su oracle -c ' /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/peer/cert.txt -destfile /u01/app/grid/gpnp/wallets/peer/cert.txt -nodelist odbn1,odbn2 '
2010-08-24 15:12:47: Removing file /tmp/filevnw3D8
2010-08-24 15:12:47: Successfully removed file: /tmp/filevnw3D8
2010-08-24 15:12:47: /bin/su successfully executed
2010-08-24 15:12:47: /u01/app/grid/gpnp/odbn1/wallets/pa/cert.txt => /u01/app/grid/gpnp/wallets/pa/cert.txt
2010-08-24 15:12:47: rmtcpy: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cert.txt -destfile /u01/app/grid/gpnp/wallets/pa/cert.txt -nodelist odbn1,odbn2
2010-08-24 15:12:47: Running as user oracle: /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cert.txt -destfile /u01/app/grid/gpnp/wallets/pa/cert.txt -nodelist odbn1,odbn2
2010-08-24 15:12:47: s_run_as_user2: Running /bin/su oracle -c ' /u01/app/grid/bin/cluutil -sourcefile /u01/app/grid/gpnp/odbn1/wallets/pa/cert.txt -destfile /u01/app/grid/gpnp/wallets/pa/cert.txt -nodelist odbn1,odbn2 '
2010-08-24 15:13:19: Removing file /tmp/fileArkUFi
2010-08-24 15:13:20: Successfully removed file: /tmp/fileArkUFi
2010-08-24 15:13:20: /bin/su successfully executed
2010-08-24 15:13:20: Exiting exclusive mode
2010-08-24 15:13:41: Command return code of 1 (256) from command: /u01/app/grid/bin/crsctl stop resource ora.asm -init
2010-08-24 15:13:41: Stop of resource "ora.asm -init" failed
2010-08-24 15:13:41: Failed to stop ASM
2010-08-24 15:14:44: Command return code of 1 (256) from command: /u01/app/grid/bin/crsctl stop resource ora.cssd -init
2010-08-24 15:14:44: CSS shutdown failed
2010-08-24 15:14:44: Failed to exit exclusive mode
2010-08-24 15:14:44: Initial cluster configuration failed. See /u01/app/grid/cfgtoollogs/crsconfig/rootcrs_odbn1.log for details
[root@odbn1 crsconfig]#
Has anyone seen this before? All help greatly appreciated!

Hi Sebastian,
Thank you for your quick reply. Here's what I tried:
1. reset the install as you suggested, and tried running root.sh again. The exact same thing happened.
2. restored to an openfiler snapshots that were taken right before the failed upgrade. Increased memory on both VMs to 1280M as you suggested. Rebooted the virtual environment and ran the installation again. This time, the root.sh script froze my environment - not enough memory to support this.
3. restored the openfiler snapshots again. Increased memory on one node (odbn1) to 1500M. Ran the install for a single node cluster. It got past this error.
Thank you!!!
Also, thanks for the tip on the ntp.init file. That did eliminate the error for ntpd not running during the installation.

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    Try these in order testing your system after each to see if it's back to normal:
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  • PowerBook won't shut down, restarts instead

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    If verify disk didn't show any problems, then repairing the disk may not change anything. Still, it would be good to have your system discs available for troubleshooting. Apple will allow you to make a safety copy of your discs, so if you want to leave the originals in a safe place and make copies to carry around with you, Apple allows you to do that.
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    If you have more than one user account, these instructions must be carried out as an administrator.
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  • My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

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    I have this question too.

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    [email protected]

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    [email protected]

  • Mini Mac won't shut down!

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    hello to the mac world
    @sunra
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