Routing question

Hi,
I've made a proxy Service in aqualogic, that contacts another webservice, with a different WSDL than the proxy.
How do i define the messageflow for this?
I need to map the proxy requestxml to the business service xmlschema, for which I have build an XQuery for. Thats not the problem. Its the messageflow, the exact syntax in the modeling.
PSRequest1->XQuery->BSRequest->BSRespons->XQuery->PSRespons
How would i build this in the messageflow editor?

The xml transformations can be done in XQuery mapper tool.
I contacted my route node the following way, after receiving the message through my proxyservice.
I did this by changing the body of the incoming xml message to the format of my business service.
Then i reverted it back.
So the messageflow is the following.
Incoming message through PIPELINE.
Make a stage in inbound and outbound flow in the pipeline.
In the stage alter the body of the incoming XML to the format of the Business service.
Do the reverse in the outgoing stage.
The xml Body of the incoming/outgoing message has a default variable named "body"

Similar Messages

Agent Selection/Routing Question

Hello:
I wanted to run a question by the group to get some feedback on a question I have surrounding Agent routing within UCCX (8.5 su4).
Here is the setup of the environment:
CSQ1: General
Routing Criteria: LAA
CSQ2: Spanish
Routing Criteria: Most Skilled
Agent1
has Skills of General and Spanish.
Their competency is the same within both skills.
Question: Calls are in queue for both CSQ's, although the call in the spanish CSQ has been in queue longer. And agent 1 goes ready. Whats currently happening is that agent 1 is getting another call from the General Queue as opposed to getting it from the spanish queue.
How do I ensure that agent 1 gets the call from the spanish CSQ over the general CSQ? Each CSQ needs to keep the Routing Criteria the same.
My thought is that it has to be one of these two items, if not a combination of both.
Decrease the Competency of all General agents to a (5) and Making the Spanish competency higher then 5.
in the script, for Spanish Calls use the Set Priority Node to increase Spanish queued calls to be at like a 5, to ensure all spanish calls have a higher priority then general Calls.
Any feedback would be appreciated!

Hi Sean
All calls on the system if you are not using priority steps already should be answered FIFO... provided that there are agents available in the queue that the first call came in (i.e. they meet the minimum competency). Competency, skills/LAA and all those algorythms only affect who gets the call, not which one is served first. The exception to that is if the competency excludes some agents from the CSQ completely.
So a call that arrives in 'Spanish' first should be routed to agents first, as long as there are agents available. Does the same apply if the agent is 'ready' but on a call for example? E.g. call voicemail as the agent, then put a call in to spanish, then one in general, and see which one comes through first.
Priority will work, but will mean that Spanish calls alway queue jump. Priority is absolute, so a p2 call will jump in front of all other lower-priority calls regardless of how long they have been there.
If you just want first-come-first-served, then that's what you should have by default.
Aaron

BT Infinity - HG612 and second router question

Hi,
I've got an odd question. I have BT Infinity and have the HG612 VDSL modem. Does anyone know if and how it can be configured to bridge its WAN connection to another router? For work I need site-to-site VPN access, which is performed by this other router. Unfortunately it needs to own the WAN address, so I need to configure the HG612 to bridge the address with it. Has anyone does this? Is the HG612 even capable of doing this?
I can't find any user manuals on it.
Thanks,
Simon

Hi Andy and welcome
In THIS POST Phil recently wrote.-
"Very proud of myself this afternoon. I'm not much of an expert when it comes to DIY but I have managed to hardwire the router from the back of my house to the office on the first floor at the front. After much contemplation, I decided to buy some external cat5e cable and run this along the same points as the SKY feed. The result looks pretty good and I can now get 37.5Mbps upstairs as well as down. Result."
Phil is very friendly I am sure if you have any questions it might be worth dropping him a PM ( philt1808 ) PM = Private Message if you click on the link philt1808 in brackets on the right you'll see SEND THIS USER A PRIVATE MESSAGE click on that.
Mention it's PC's fault your contacting him...
Edit this thread has some info on cables http://community.bt.com/t5/BT-Infinity/Master-Socket-gt-Modem-gt-Hub-Router-cabling/td-p/408439
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

ESB routing question

Hi,
I have a question on the service that we are writing for the ESB. We are doing some simple transformations on the messages that the ESB consumes through AQ, then outputs to various end points(file adapter, soap adapter, DB adapter) after going through a routing service.
My question is that it seems like the message delivery to the end points is very sequential. I thought that the message was suppose to hit all the end points, regardless of it's state, and move on to the next end point, and only retry the end points that failed. But this does not seem to be the case. Is there a way to achieve this with Oracle ESB?
Thanks.

The issue is that the routing service is sequential. We have a few adapters on the same routing service, and we observe that the message moves through the adapters sequentially.
We are going to try to break out the routing service and end points so that each process dequeues from AQ, goes to one routing service, and one end point. Hopefully this way, there won't be any blocking, and all RS and endpoint can execute independently. The concern then is having a multi-consumer AQ, and I'm not sure if there are any issues with it.

1760 Router Questions

Essentially, I've been studying for the CCNA and I've decided to purchase some older equipment to set up in my house so I can get some additional practice with the IOS interface. I've been looking at 1760 routers on ebay, and it seems like a pretty good place to start as I would like to actually use the devices in my current LAN, rather than simply setting up a lab.
My question is, could I take a 1760 and connect it to my cable modem, and then connect a switch (say a 2950 that I'll purchase a later date) to another interface? What add-in cards will I need to make this possible?
Here's a graphic representation of what I'd like to do.
If the 1760 isn't a good choice for this sort of setup, what would you reccomend? I'd prefer 100Mbit/sec capable routers if possible.
Thanks for the help/suggestions.

Taylor,
if you have a VLAN capable switch and proper IOS support, you can configure PPPoE client on a subinterface hence you can use the 1760 (or any other router) to connect to the ISP and route between VLANs.
This is my current setup:
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
interface GigabitEthernet0/1.4
encapsulation dot1Q 4
ip pim dense-mode
ip igmp query-interval 125
pppoe enable group global
pppoe-client dial-pool-number 9
interface Dialer9
mtu 1490
bandwidth 4672
bandwidth receive 480
ip address negotiated
ip nat outside
ip virtual-reassembly in
encapsulation ppp
ip policy route-map RM-loop1
dialer pool 9
crypto map CM-1
crypto ipsec client ezvpn witopia_IAD
As you can see I use a subinterface to do PPPoE client and have the Dialer 9 interface receive the public IP address then I route traffic to other dubinterfaces. I used to do that on a 1751 nd on a 1721 this is now a 1921.
You need to ensure the pppoe client on 803.1q subinterfaces is supported in the ios version you run and obviously that 803.1q subinterfaces are supported.
You can do all of that in the cisco feature nav.
Enjoy
Fabio

2 more router questions

Hi everyone. I had a couple questions about some readings on my FIOS Actiontec router. Sorry if this is basic stuff, but I am still learning:
                    1) On the my main page where it shows my computer's wireless connection it reads that remote access is enabled. What does this mean?
                    2) On the Wireless Status page it shows something called WMM is enabled. What is WMM?
Thanks in advance for any help.
Solved!
Go to Solution.

Well here is an update: I made a lot of changes on my computer based on the advice given to me on this forum. Based on what I changed, I would say it was a combination of remote microsoft and remote verizon processes/services running on my computer. Now that I have disabled or blocked many of those processes and services, the router no longer displays "remote access enabled". Thanks to everyone who responded for your very helpful advice and information.

Stacked SF500-24P and routing question

I'm looking for a stackable L3 switch which can do routing and with PoE and I think the SF500-24P is just right for me but have a question.
Is a stack of 2 of these switches seen as 1 device with 1 outside ip address per VLAN by devices that have this stack as the default gateway? or is something like VRRP active between the 2 stack switches and they both have their own ip address?
Thanks in advance,
Jasper

That is correct. The entire stack seen as one device. once the switches are stacked, there is no need for VRRP, HSRP, etc.. It is all one switch with one IP for management.
HTH

Simple Router Question (except not simple for me)

(Couldn't find another place for this question so I put it here.)
I have a router between my broadband modem and my Macs on the blink. I want to get a new one. I'm not asking for product recommendations as much as terminology clarification.
Again, I need a box that accepts my ethernet cable coming out of my broadband modem. I don't need wireless. It's simply going to allow me to offer ethernet cables out to Airport Express, iMac, etcetera.
What am I precisely looking for?
An ethernet router? Splitter? Does it need to have some sort of high bandwidth? The thing is I see these produces vaguely named and prices all over the place. A simple ethernet 'hub' strikes me as something very cheap ($20-30).
Any help truly appreciated.

Unless your broadband modem is "Also" a router, you need a router.
The Airport Express is a router, but it takes the ethernet cable and provides routing services for WiFi devices. It will not provide additional ethernet services for other devices.
You can NOT use an ethernet switch nor an ethernet hub.
While you can get ethernet only routers, the chances are that you will pay a premium over just getting a WiFi base station.
A WiFi base station is mostly a commodity items so they are often very inexpensive.
If you really do not need the WiFi services, many WiFi base stations allow you to turn off the WiFi.
Also note. If you are going to use the Airport Express to provide your WiFi, then you should configure it so it is in "Bridge" mode, otherwise you will have multiple isolated subnets where the devices on WiFi will not be able to properly see the devices on your ethernet. Putting the Airport Express in "Bridge" mode makes the WiFi network part of the same subnet that the ethernet devcies are on.

Router Questions

How can I change the current ip of something in my routher?
Also how can I rename something if the rename is not present?
Also, not all of my COAX connections are showing up in the router and they are on, I know they used to but not anymore.
I am currently using the rename url and the ip to rename any device but I am curious as to why the verzion router does not have the text to rename some stuff begin with... ex:
javascript&colon;mimic_button('rename_device:%20192.168.1.2..',%201)
Solved!
Go to Solution.

What you are referring to is "DHCP Address Reservation". To do this with then ActionTec, sign into the router, select "Advanced", then "IP Address Distribution", then "Connection List". Find the object you wish to make a static reservation for, note it's MAC Address and DELETE it from the connection list. Then, select "New Static Connection" and supply the name, ip address, and Mac Address. Save everything and exit the router. Release and renew the IP address on the device in question and you should see it now appear on the address you desire.

Skills Based Routing Questions

Hello,
I have a question regarding skills based routing. I am trying to use the algorithm of "Least skilled by order". I am expecting the following:
NY-CSQ
(skills in order)
- Shopping (skill)
- Driving
- Walking
Boston-CSQ
(skills in order)
- Driving (skill)
- Shopping
- Walking
LA-CSQ
(skills in order)
- Walking (skill)
- Shopping
- Driving
Agents
AgentA
- Walking - 1
- Shopping - 2
- Driving - 2
AgentB
- Driving - 1
- Walking - 2
- Shopping - 3
AgentC
- Shopping - 1
- Driving - 2
- Walking - 3
AgentD
- Shopping - 1
- Driving - 2
- Walking - 3
Assuming a call comes in for NY-CSQ and all agents are ready. I'm expecting the call to go to longest available between AgentC and AgentD. Instead, the call goes to AgentA who has the least overall skill.
I cannot find in documentation the difference between "Least skilled", and "Least skilled by order". In this case, assuming that AgentC and/or AgentD are available, I always want the call for NY-CSQ to go to them first based on the order of the skills in the CSQ.
Any thoughts?
Thanks,
Jeff

Refer to CUCCX 7.0(1) Administration guide, pages 7-21 & 7-22.
•Longest Available—Selects the agent who has been in the Available state for the longest amount of time.
•Most Handled Contacts—Selects the agent who has answered the most handled calls.
•Shortest Average Handle Time—Selects the agent who generally spends the least amount of time talking to customers.
•Most Skilled—Used for expert agent call distribution. Selects the agent with the highest total competency level. The total competency level is determined by adding the agent’s competency levels for each of their assigned skills that are also assigned to the CSQ.
–Example 1: If Agent1 is assigned Skill1(5), Skill2(6), and Skill3(7) and CSQ1 specifies Skill1(min=1) and Skill3(min=1), the total competency level for Agent1 for CSQ1 is 12.
–Example 2: If Agent1 is assigned Skill1(5) and Skill2(6) and Skill3(7) and CSQ1 specifies Skill1(min=1), only, the total competency level for Agent1 for CSQ1 is 5.
•Least Skilled—Used for expert agent call distribution. Selects the agent with the lowest total competency level. The total competency level is determined by adding the agent’s competency level in each assigned skill.
•Least Skilled by Weight—Used for expert agent call distribution. Selects the agent with the lowest total competency level multiplied by the skill’s associated weight.
•Most Skilled by Weight— Used for expert agent call distribution. Selects the agent with the highest total competency level multiplied by the skill’s associated weight.
•Most Skilled by Order— Used for expert agent call distribution. Selects the agent with the highest total competency level in the ordered list.
•Least Skilled by Order— Used for expert agent call distribution. Selects the agent with the lowest total competency level in the ordered list.
Note: If two or more agents have equal competency level, then the selection automatically defaults to Longest Available selection criteria.

Two quick VLAN routing questions

lets say I have a L3 switch routing 4 VLANs
VLAN 1 is 192.168.10.0/24, the switch's virtual interface is 192.168.10.254 inside this vlan
VLAN 2 is 192.168.20.0/24, the switch's virtual interface is 192.168.20.254 inside this vlan
VLAN 3 is 192.168.30.0/24, the switch's virtual interface is 192.168.30.254 inside this vlan
VLAN 4 is 192.168.40.0/24, the switch's virtual interface is 192.168.40.254 inside this vlan
there is only one router going out from this switch to the net, and lets say it is in VLAN 1 and it's address is 192.168.10.1
first question-- inside of the L3 switch I will need to add a default route of 0.0.0.0 0.0.0.0 192.168.10.1
so that all traffic not corresponding to a 192.168.x.x address knows where to get out to the net, correct?
secondly- when configuring that router, is there a difference if I use the following static route:
192.168.20.0 255.255.255.0 192.168.10.254
instead of
192.168.20.0 255.255.255.0 192.168.20.254
either way, the packet gets to the L3 switch, but in one case it gets there via the VLAN interface inside of VLAN 1, and in the other case, it gets there via the VLAN interface inside of the VLAN for which the traffic is destined anyway. what im trying to figure out is, will this make any difference at all? especially in terms of broadcast packets?
if it makes no difference, then is it safe to say that the following static route would be optimal?
192.168.0.0 255.255.0.0 192.168.10.254
Solved!
Go to Solution.

Re "firstly". Correct. The L3 switch will route traffic according to its routing table. By default it knows all IP subnets to which it is directly connected to, i.e. all the VLAN subnets. If you have to add a default route manually or not depends on the exact implementation. It may well be that the L3 switch will use the any default gateway for routing which you use for the IP settings of the switch itself (if there is an option in the web interface to set a default gateway). If you cannot define a default gateway on the L3 switch you probably have to add a static route manually. The easiest way should be to check the current routing table and see if there is a default gateway or not.
Re "secondly". A router can only forward packets to the next hop router. The next hop router must be connected to that router. The route "192.168.20.0 255.255.255.0 192.168.10.254" is correct for a router with IP address 192.168.10.1 and subnet mask 255.255.255.0 as 192.168.10.254 is connected to the router. "192.168.20.0 255.255.255.0 192.168.20.254" is not correct. The router cannot learn the path to a specific subnet 192.168.20.0/255.255.255.0 by using a gateway in that subnet. It is not correct to use that kind of a route and you should not use it even if it might even work (because the router does a plain ARP request to find the MAC address of 192.168.20.254 and your L3 switch will respond to the ARP request even if it is on the internet of 192.168.10.254). The very moment when there would be another router between the 10 and 20 subnets it would not work anymore...
Re your conclusion: I would recommend to keep four static routes for the existing subnets on the L3 switch instead of putting everything into a larger single subnet which includes a lot of addresses which are not connected there. Technically it works if you only use working IP addresses. But you will see some loops if you send something to 192.168.55.50 or similar. The gateway router will send it to the L3 switch which will send it back to the gateway. They should figure it's a loop but still I would not recommend this kind of setup... Add routes for each of the L3 switch subnet...

Transport Routes Question

Hello SAP Experts,
I need to setup the transport routes as follows:
DEV:100 --> QAS:100 --> PRD:100
and the second route for the same systems is
DEV:101 --> QAS:101 --> PRD:101
Now my question is:
How can I avoid that someone in DEV:100 releases a transport to QAS:101? The reason is that we want to keep the two routes strictly separated.
Thanks a lot for any suggestion!
Best regards,
Marc

Hi,
I'd agree with Max, you'll probably get better help from the Basis forums, but my feeling is you can't have multiple sources, so you won't be able to achieve what you want.
A transport layer (which would join QAS 100 to PRD 100 etc) can only be linked to a system (DEV) rather than a system/client combination.
Regards,
Nick

UC500- Outbound SIP Routing Question

We have a UC540 that is receiving its trunking from a cloud based sip server. They have two trunks on the server, one for voice traffic and one for fax traffic. Inbound this works fine but all outbound traffic goes over the 'voice' trunk. Is it possible to route outbound traffic, from the fxs ports that the fax machines are connected to, onto the 'fax' trunk of the sip server? The sip server only provides one ip address, with unique registration to each trunk.

Hey guys,
Thanks for the response. Let me clarify my question a bit. I get the translation routing part and that is very helpful but I am still stuck on how to point a dial peer to the 'fax' trunk on the sip server.
A typical dial peer on the switch looks like this:
dial-peer voice 1022 voip
corlist outgoing call-national
description **CCA*Generic Locale*Long Distance**
translation-profile outgoing SIP-Trunk-Out
preference 1
destination-pattern 91[2-9]..[2-9]......
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
ip qos dscp cs5 media
ip qos dscp cs4 signaling
no vad
and the sip-ua looks like this:
sip-ua
credentials username 7xxxxx5 password xxxxx realm xxx.xxx.xxx.236 (voice trunk/user ID on the sip server)
credentials username 7xxxxx6 password xxxxx realm xxx.xxx.xxx.236 (fax trunk/user ID on the sip server)
keepalive target ipv4:xxx.xxx.xxx.236:5060
authentication username 7xxxxx5 password xxxxxx
no remote-party-id
retry invite 2
retry register 10
timers connect 100
timers keepalive active 100
registrar ipv4:xxx.xxx.xxx.236 expires 3600
sip-server ipv4:xxx.xxx.xxx.236:5060
connection-reuse
host-registrar
Thanks,
Chad

Another router question.

I have a sweex wireless router at home and the ipad is picking it up fine. However, the service provider requires a username and password to connect to the internet.
How do I enter this information on the ipad? The router info is all there but where do I go to put in the IP address etc for the broadband provider?
I hope this question makes sense. If you are kind enough to reply, please keep it simple; I am not good with this stuff.
Thanks in advance for any suggestions.

I would ask you IP provider of haw to connect. When you see the wireless SSID in the network setting it will only ask you to provide a password. Have you tied going in Safari and seeing if a page comes up asking for username and password?
How do you logon wit other devices? Do you go through a browser?

RV042 Static Routing Question

I am currently using RV042 in the two-WAN backup mode. However, I tried the redundant option and am finding it to give me more bandwidth and better performance than only one of the WANs.
My problem is that in the redundant mode, I am unable to use a few websites that I use on a regular basis. One of the sites is our internet hosted time sheet service and their site just goes crazy when I try to access it through the router set up in redundant mode. I am not even able to login to their site, and it is important for my daily work.
My question is - can I set up static routes for certain sites so that the router knows to access them through only one of my WANs? For example, if my timesheet software site is 123.123.123.123, and my prefered WAN gateway is 68.68.68.68, can I tell the router to only access this site through the given gateway, even if the router is configured to use either WAN?
I have tried static routes and it does not seem to work at all.
For example:
Site: 123.123.123.123
SM: 255.255.255.0
Gateway 68.68.68.68
When I save this and run the tracert to 123.123.123.123, it goes through the other gateway, and not the one I specified here.
Any hints are appreciated.
Thanks,
Alex P.

If your using this in load balance mode, go to system management and scroll down to protocol binding. Chances are your going to a secure site with both wans working and the site sees one connection with two ip addresses coming at it and breaks the connection. You can do a protocol bind for all your https traffic to go out one wan for all the ip addresses in your network and this should fix the issue. You can do this for mail and other protocols that would get messed up by the dual wan. Hope this helps.

Basic Default Route Question

Hi,
I have a very basic question I wanted to run by everyone to make sure my understanding is correct.
Setup:
Basic config, router with two interfaces and a single default route.
hostname RTR1
interface Ethernet0/0
ip address 1.1.1.1 255.255.255.0
interface Ethernet0/1
ip address 1.1.2.1 255.255.255.0
ip route 0.0.0.0 0.0.0.0 1.1.2.2
add -> ip route 0.0.0.0 0.0.0.0 10.10.10.1
If I add a default route (currently in a telnet session coming through 1.1.2.2 to get to RTR1) to a gateway that is NOT locally connected nothing will happen, correct? The router won't try to load balance my traffic since the second gateway is not directly connected and reachable, correct?
Next, if I change the IP address on e0/1 to 10.10.10.2/24 then my default route of 1.1.2.2 will no longer be used and my 10.10.10.1 defaut route will become active, correct?
I can then connect using my new IP of 10.10.10.2 assuming all routing is working on my new default gateway, correct?
Basically, I'm making sure my understanding of the default gateway route not being used unless it is accessible is valid. If it is, it will load balance traffic across up to 6 of them.
Please comment or correct if my understanding is incorrect.
Thanks.

Jamie
I believe that most of your understanding is ok especially about not load sharing over the routes as defined. I checked it on a router and only the default route with a reachable next hop is inserted into the routing table. Both static default routes are in the config but only one is in the routing table.
HTH
Rick

Routing question

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