Rubbish service?

Adobe take a monthly subscription but I can't access create PDF. Pretty rubbish, I think, and no way of contacting them directly

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Rubbish SERVICE, BILLING A JOKE

I have had touble and BAD SERVICE from BT from the moment i joined them 2 months ago, they broke two connection dates as they did not have the lines,gave me two account numbers and have constantly CHARGED ME TWICE for everything, cut my service because I would not pay the DOUBLE bill, charged me to re-connect the service they agreed they were wrong about AND ARE NOW THREATENING ME AGAIN TO CUT SERVICE for the bill they agreed I DID NOT OWE. Please do not be tempted to join BT...... Very DISSATISFIED CUSTOMER..

Hi 1934hun,
Welcome to the forum and thanks for your post.
I am sorry that there was a delay in getting your services active and you were charged twice and now have a bill that's not due. I am more than happy to help with this.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I complain about my broadband service?

Hi there
I'm not sure if this is the right area to be posting; but I hope that someone will be able to help me, as the BT automated system gives you no option to complain, and when you ask to be put through to the complaints department, you get put through the Customer Options team who then transfer you to the technical advice line based in India.
I have had BT broadband since January, and to be honest I now wish I had never set it up. I needed to get a telephone line set up and wait 8 weeks for an Openreach engineer to come out. Fair enough, I waited. Finally my appointment date came and the engineer who came out insisted that he needed permission from my landlord and refused to do the job, despite me saying that yes, he does have permission, and even offering to call him infront of him. I asked for the engineer to come back out after he walked off, fobbing me off, but they wouldn't send another one out. Fair enough, I waited another week and another engineer came out.
Luckily, this man was very helpful, said that the first engineer who visited told me a pack of lies and by the sounds of it, couldn't be bothered to do the job as it involved running a cable from the floor above mine, where the box is.
He fitted the line and everything was fine, I was told that it would be 'testing' and I could have some speed & connection issues, but this would subside after a week.
It is now April, going onto May, and I am having the same problems. My broadband constantly disconnects, especially during the evening. The speed isn't too much of an issue but I have had 2 engineers out in the past. The problem seemed to be fixed for a while after they visited but now my connection is worse than ever and I am pulling my hair out.
I have been calling the technical help line every night, spending around an hour or 2 on the phone, going through the same **bleep** "plug into the test socket, use an ethernet cable, blahbalhblah" and no one seems to take me seriously when I say there is clearly a PROBLEM WITH THE LINE. I have been passed from level 1, to level 2, on numerous occassions. I have spoken to managers, I have had messages passed on for someone in the UK technical team to call me back because India can't resolve it because they don't understand what on earth I'm talking about.
I was promised a call back today between 12 and 2, this hasn't happened. I was promised an engineer would come out on Wednesday. I cancelled my plans, took the day off work and waited in all day. Did an engineer turn up? No of course he didn't. When I called up I was told by India that this was because my contract is due to end on 21 May.
I simply cannot understand why BT staff do not realise that I do not want the hassle to have to change providers because somebody cannot get their act together, listen to me and just come out and do the job. I have said repeatedly I do not want to cancel my contract, I am just completely peeved that I am paying £30~ a month for a service I am continually having problems with, and can hardly even use.
I have had advisors hang up on me for no reason, I've been fobbed out, promised engineer visits, promised call backs and no one has followed through on this, despite reassurances that "I will certainly fix this for you Miss Edmonds".
Please, before I actually go insane here, can someone PLEASE just look into the above, tell me why I've received such rubbish service, get my broadband fixed and possibly even give me a refund because of the ABYSMAL service I have received?
Thank you.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Rubbish

...product(s) rubbish service.
I joined BT in frustration with my previous Broadband supplier (Talk Talk) because my service was continually at fault and to be frank I was fed up with trying to understand the accents of their "helpline" staff. Don't get me wrong their English is excellent but their accents are very difficult to understand sometimes.
Imagine my joy then when I spoke to someone in BT (with an accent - Scottish) who said their helpine staff were based in Britain (a lie).
I have Broadband/ Phone and Vision from BT - or I did have until yesterday. Today I have 144 KBS broadband, no phone and no on Demand telly. That's after 2 visits by their engineers and almost a month of frustration. Now I'm told that another engineer will attempt to fix the problem next Wednesday (2nd Feb).
Meanwhile here I am paying for something I am not getting, missing out on work because my internet and phone is down and getting really angry.
Last week an engineer was working on a neighbours house and a different neighbour lost her phone connection. Yesterday a BT engineer was working just up the road and now my phone line is down...coincidence? I don't think so.
I am considering legal action for loss of earnings and failiure to supply the Services they were contracted to do and when I speak to someone in Accounts they have the **bleep** to tell me that I will be charged if I cancel =- excuse me whilst I LOL.
Your comments are eagerly anticipated and don't bother with a placatory "I am sorry to hear you are experiencing difficulties".

Hi Bertiebasset,
Welcome to the forum. I can help sort this out for you.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Using Mavericks for the first time, day two- heeeelp!

OK, long story short: old MacBook Pro with Snow Leopard went to Apple Heaven and new MacBook Pro with Mavericks (also is a 15" 2.3GHz i7 512GB flash drive machine with 16GB RAM) got a "data transplant" via Migration Assistant or whatever it is called.
The new MacBook Pro essentially took all the data and all my settings/preferences as well as my crucial software which is disk-loaded (I bought an external drive, arrived today), rejecting only what was incompatible (unfortunately my Oldie But Goodie Photoshop).
So far, so good.
Now- learning curve aside- there is weird behaviour going on:
1. The (Chrome) browser screens disappear if internet connection is lost but this is not shown in the wifi so I am never sure if it is loss of Broadband or loss of wifi. I personally blame BT for this because, after 22 weeks of rubbish service, I know that the connection is less than ideal. Is this normal behaviour? Then-
2. there was a weird buzz like alarm noise, quite loud from near the palm rest on the left which nearly gave me a heart attack (I am now exceedingly stressed over the matter of breakdown, repair, and another breakdown of my main machine which I had to pay for and then anyway replace). Should I be worried?
3. Final Cut Pro's Compressor is failing on export (I have posted on that forum, after trying the cleaning up of settings and trashing preferences). Does anyone know how best to uninstall software on Mavericks without completely making a guddle of it? So that I can reinstall, from the disks and see if I can cure the problem, or is that not even recommended/necessary?
4. Clicking a link in Mail will open TWO browser instances since I agreed to the incessant prompts to update software (yes, it restarted). I hope that this is a passing phase because it is like it is launching as many windows as clicks for an apparently unresponsive link...? Does that make sense? And-
5. My user folder has a "1" after it, probably because it is a duplicate of the one from the old Mac? Can I get rid of that "1" or am I stuck with it? I wish I had been able to just bring in the applications, my Mail, my iPhoto and some utilities I value. But the option to migrate is very all (with just three or four option) or nothing.
Finally- signing into the forum after viewing as a guest doesn't work first time. I end up having to press "sign in" a few times to see my name pop up. And even then I still cannot go into some threads without me being "signed out" again.
Folks- thank you for reading. I love Snow Leopard, never thought that I would end up with having to use Mavericks with ZERO time to adapt (as is Sod's Law- I have a client with a deadline who has already been waiting three weeks due to the demise of my main Mac) and ANY help coping is immensely appreciated.

1. I assume that that suggests that it is not normal for a browser window to respond with minimisation? It is just weird when a window just disappears, no reason given (and since there is no obvious loss of internet it can take you by chance)
2. Good that you ask. No, it hasn't. I meant to say when I first posted.
3. Thanks, I gather that. It is just that Mavericks is so different from what I am used to. Sigh...
4. It has calmed down but there is absolutely no rhyme or reason to it. Forgot to mention that I had my first ever crash of Final Cut Pro since I have been using it nearly daily for four years. I even had Chrome crash on me in mid-upload (drat, drat, drat!). I don't click or plough on- I stop, think and consider. Hence me posting. Mavericks is just not as "smooth" as Snow Leopard to me.
5. Yes, I understand. I just wish it would show me both instead of just the one with the "1".
Tell me about it! It is impossible, I came here to answer via the link in the emailed notification, was already signed out and signed in and was returned to the front page. Had to go back to my Mail, click the link again and this time, luckily, I was signed in. In other words- the session is impossibly short and signing in doesn't return you to the browser window you were but rather returns you to the front. Meh.

Phone line taken over by SKY without my consent ! ...

Yesterday I woke up to find my phone and broadband was not working.
I called BT customer service, to my surprise they told me that my account has been ceased because SKY has taken it over. I never asked SKY to take my services or BT to terminate my account.
How BT can act irresponsibly?
How BT can be such a irresponsible to terminate the services without getting confirmation from me? Is this not a kind of joke? Did they check any security questions, even the phone number to terminate the service? Can any other company call BT and take over my services? This is the most absurd service I have ever came across.
Big question mark for Sky:
How SKY can ask BT to stop services when he is not authorized to do so? Did they get owner (in this case my) permission to do so? Did they check any ID of the person who asked to do so? Can I call them to get anybody's service terminated ?
Now I do not want to change my phone number at any cost, so first thing was re-order from BT. New installation date is set to be 21st Oct.
I just got call from BT that my ORDER HAS BEEN CANCELLED because line belong to SKY now.
WHERE TO GO NOW???????????????????????????????????
CALLING FROM MOBILE ................................... BECAUSE NO OTHER PHONE
Spending hours to wait on the phone before I could reach to CUSTOMER SERVICE ADVISOR !
WHAT A RUBBISH SERVICE !!!!!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Switching back to BT nightmares

At the end of Feb I made the mistake of switching back to BT for Phone services. The BT site still says...
Switching is easy It's no hassle to move to BT from other telephone service providers
I tried to do it on line without success, so when I called I said I had the following add on services, Call Sign, Caller ID and 1571. No problem said the man, it will all happen automatically on the 16th March.
Come the 16th call sign number is cut off so 90% of all calls do not get through!
I call, Oh sorry this will be activated within 24 hours,24 hours pass, nothing.
I call again, Oh sorry this will take 3 days, 3 days pass nothing.
Then I get a paper bill for 3 months line rental, paper billing and non monthly payment charges. Yet when ordering I was told it would be added to my existing account.
Told to go on line to register for paper billing, system will not let me, nor will it let me access the new account.
So I call again to make a complaint - Among the rubbish service I was told, your line works you just don't have the right number. How is that a working service?
I call again, oh you might not get your number back, we may have to stop your service and restart it but that will take 3-5 days!
I just want a working service.
Arghhhhhhhhhhhhhhhhhhhhhhh
I now have two accounts, I can access the old one on line but not the new one, yet the old one will let me see details of the new order. It will not let me combine them, So paper billing goes on, the line fault goes on, and 6 days later I still cannot receive calls!
Is it possible to get this resolved?
Is it possile to access my new account on line?
Is it possilbe to get some sort of refund for the hours and hours I have spent in the last 7 days trying to get the service I ordered?
Wondering what went wrong with human communication?

Thank you, I have emailed you with details.
I called again today and after 2 calls (one lasting over 45mins whcih was cut off) I am told another new order hasd been placed and should complete by 8pm tonight. I was also told that "they" cannot allocate the xxxxxx number. So what to beleve??
I just want the call sign number to work.
All the hours spent trying to resolve this and I get offered £20 compensation, thanks but that does not solve the loss of business and the need to have the call sign working on the number it was on.
Is there a reason this has happened - does this happen all the time?
UPDATE AT 21:27 23rd March
I have just spoken to another person in faults.
They tell me our system does not support CALL SIGN so you can't have it!!!!
No one said this before, When I ordered in during the switch back to bt in FEBRUARY I was told no problem.
CAN SOMEONE SORT THIS OUT?
Wondering what went wrong with human communication?

Fed up - BT termination charges.

Singed up with BT last April. had an absolute nightmare which I won't bother going into, other than to say after several months, god knows how many phone calls, promises of call backs not materialising and being asked repeatedly to unscrew my plug socket, I eventually tweeted BT and was able to reslove (more or less) my issues and have a functioning evening and weekend phoneline, basic internet and bt vision.
We have enjoyed pretty rubbish service from them since - our internet frequently goes down, vision box stops working etc, however I literally have not had the energy to bring it up with them, as my compliants last time cost me (taking time off work waiting for engineers who never materialised, unable to work from home due to lack of internet connection) and physically made me want to end it all.
Now we are moving. I am aware that I now face the fun challenge of cancelling my contract early (It should end on the 30th of April 2013).
I am fully willing to pay early termination charges to get out of this nightmare, however I have just plucked up the courage and called to find out what it's going to set me back.
Of course, I got through to BTs friendly local Indian call centres - spoke to a very lovely lady there who I felt a bit sorry for - as so many I have spoken to before her, clearly she just had a script, and probably couldn't understand me any more than I could understand her.
I have been told that to cancel now, I would need to pay £74.82 to get out of my broadband contract, £49 to get out of my phone line and a whopping £199 to get out of my BT Vision.
Now, i'm OK with the broadband and phoneline...but £199 for a tv service I pay £4 per month for?? I am confused. So, I asked her if i would be able to cancel my broadband and phoneline, but keep my BT Vision, thus levying the £199 charge. She said yes. I asked her to clarify and repeat this and she did.
Long story, I know (sorry, BT makes me rant) but is this the case? I thought you needed bt internet in order to get bt vision, so how can one exist without the other? If i did this, would it mean that I would be paying my normal vision costs per month till April without recevining a service? (I would be happy to do this if it avoids the £199 charge).
You might be thinking, why not just transfer your contract to your new property, bite the bullet and see it out? But BT have quoted me £120 to install a new phone line in our new flat. I am not having that.
Help! I just want to have a clear idea of my best options so i can make one swift phonecall armed with knowledge of what i can do, rather than being transferred and never really understanding anything at all.

I haven't check the new speed (do i have to phone them to do this?) but I am moving from literally the centre of a city (where you would have thought my speed would have been OK, right?!) to the outskirts... The predicted speed for my existing property was wildly innacurate, so not sure I would trust it anyway!
The only way I have checked charges to transfer BT services is online - i went through the process and it said total cost would be £120 to install a new phoneline...is this openreaches charge? I understand they have to charge it, my issue is that I really don't want a new contract with BT...if I transferred services would I have to pay the £120 plus increase my contract by another 12 months? Sorry if i'm confusing you I am most confused myself!!
When you say 'if the speed is not good enough for BT Vision at your new house, you should be able to cancel it without penalty' how is this the case? I wanted to cancel my services originally because the speed / bt vision was so bad but they wouldn't let me without incurring early termination charges?
Thank you so much for your help.

Wk 8 - Video of the week: Improving speed with a B...

Hi Everyone
This weeks video shows you how to fit a BT Accelerator. Extension wiring around your home can affect your broadband speed. Fitting a BT Accelerator (which you may also have heard called an iPlate) can really help improve it.
To view our other videos, visit our YouTube Channel.
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I came across a facility to check on reported faultsb at https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do?pageId=5&reload=true
so I tried it out to find only the last fault (Sept 14th) - it took ages to load BT's speedchecket and eventually after running it the speed was 0.62mb - so it had obviously speeded up by then. last week on one occasion it was running at 0.22mbits and earlier that day I had 0.0mbits - however the fact it gave me a result at all suggests it was more than that (perhaps the software was "too ashamed" to say what it really was!). If so the software is more intelligent tan most of the people at the call centre.
The thing is since switching to BT I get around 0.7-0.8mb but when I complain it sometimes goes up to 1 or 1.1mb but within 24 hours it drops to 0.8 and after another 24 hours bottoms out at 0.6-0.7 once more. On several occasions BT has sent out engineers, and it seems the "fault" is around 700m of cable - that is, 700m down the road there is a 4mbits service but at my roadside connection point the speed is around 1mbit (on a good day, just after BT resets the kit at the exchange). I have madee a dozen calls this year - but only the last one (2 weeks ago) is shown on the tracking service - and that was closed a week ago - there are no details it just saus "closed").
All BT did wes reset the exchange equipment on the day I called - as the speed went up to 1m as usual and as I predicted it was down to 0.6 again 2 days later. BT recons that they are providing me with 1mb speed and that is all they are obliged to do. but that is like a Reliant Robin dealer saying he can prove the car will run at 50mph and goes to the top of a gradient turns the car around, gets the needle up to 51mph going down the hill and then says - see it will do more than 50. Rubbish service is rubbish service.
R

Customer care moving to outright ignoring people

Hi everyone,
I just wanted to highlight the tip of the iceberg, the straw that broke the camels back. After 2 weeks with BT and the abysymal cusotmer service experience, I think we will be moving elsewhere.
As its the middle of my work day, I was busy on a conference call to talk to BT. So to try to be more efficient, I used the BT chat system to do two things at once. All I wanted to do was upgrade my package. Instead the BT agent decided it would be good to call my home number and try to persuade our live in carer (no less than three times) that even though I said I was on a call already, he should speak to me.
Chat start Question "Hi I would like to change form the 7.50 TV essential package to the £10 TV pacakage. But id like to know will I keep the 2.50/month TVdiscount if i do?"
Chat log; **Edited**
This is another long line in BTs customer care screwups over the past 12 days we have been customers. Highlights include;
- Sent an engineer on a multiroom install with only one box and no instructions for multiroom. After much heated phone calls, eventuall agreed to post us a multi room box
- When that box went missing, you were trying to tell us our remote batteries were to blame for that box being missing in the post (later determined lost by courier)
- Trying to bill us £198 for the replacement multiroom box, then arguing that as we has two boxes, we should pay 2x£99 (groan). You then agreed to refund £99 and said sorry it was an oversight, but then didnt actually action that and went ahead and billed us some £240 in one off charges.
very poor. absolutely terrible cusotmer service. theres no care and your agents do what they want.

Hi Leanne,
Very sorry for the rubbish service that you have received so far.
I'd very much like to help you so if you wouldn't mind sending me your details over a PM then I will get you sorted.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Comedy of errors

Snow brings a tree down which brings down the phone and power lines to my house on Fri 18 Jan. Fire brigade arrive and call power company (Western Power Distribution) and BT to advise of situation. Mother-in-law calls BT next day (Sat 19 Jan) to report our line down for us, BT inform her line will be fixed by Thurs 24 Jan.
Same day the tree is removed, Western Power arrive and re-connect power and BT revise their estimated time of repair to be 29 Jan. The days pass and a BT engineer arrives to 'make the line safe', before leaving.
The 29th arrives and another engineer arrives to fix the line, only he can't because BT will need to apply to close the road to repair or re-site the poles. Fast-forward to 2nd Feb. BT engineer arrives at just gone 8am and informs us a crew with new poles and equipment are on-site to do the pole work. As soon as they've finished they'll ring him and he'll be back to fix the line. I watch the pole workers doing their stuff until early afternoon. BT engineer returns at 3.30pm to see if the pole work has been done. He wonders why they didn't call him to let him know they'd finished, but as he knocks off at 4pm he can't start it now.
He'll be back tomorrow to fix the line. True to his word he arrives on Sunday 3 Feb at just gone 8am and informs me that he just needs to get an assist and he'll have the line fixed. At 9am he lets me know that he can't get an assist so will have to come back tomorrow. He arrives the next day (today) and has a hoist with him. Only he can't use it because he needs some temporary traffic lights as he'll be working on a stretch of road that has double-white lines.
I wonder what's next?
Solved!
Go to Solution.

Same here in Scotland. Phone line was cut by a snowplough on 22-Jan. After messing about talking to India and getting no useful info, a few days later I spotted a BT van and asked the engineer, he said they had located the fault but couldn't get access because of the snow, I said the folks in the area who were affected could easily help digging out snow but he wasn't interested as his manager was sending him on another job. Talked to India again, got told there was very bad weather, I said no the snow has melted, I am a few hundred yards from the fault and nobody has been anywhere near it for days. Anyway to cut a long story short it is now 4th Feb and still no working phone line. Having to use mobile phone, at expense, to get internet. Being in the country, we get rubbish service from BT as it is, paying the same price as folks in town getting proper broadband where we are lucky to get 0.5meg on a good day, ironically the mobile phone 3G data transfer is twice as fast as the BT landline, but this is getting beyond a joke. Why can BT not treat people as adults and give them details rather than some faceless call centre worker in India who is very good at saying sorry, but no use at anything else?
If Mr Bean did a sketch on BT customer support everyone would have a better real-life example of incompetence and comedy.

Why won't they activate the account?

I recently bought the student version of Dreamweaver but despite uploading necessary documents, they STILL haven't given me a serial number.
All attempts to contact customer service centres are a waste of time. You sit on the phone for hour and then get through to someone in India who doesn't have English as their first language. They tell you what you could already see from your own screen at home (that a reply from Adobe is 'pending') and then put you on hold for another department who never answers the phone.
Really rubbish service. I'm going to try and get freeware versions of software in future, as paying for them doesn't seem to have any benefits.

narked285 wrote:
I recently bought the student version of Dreamweaver but despite uploading necessary documents, they STILL haven't given me a serial number.
All attempts to contact customer service centres are a waste of time. You sit on the phone for hour and then get through to someone in India who doesn't have English as their first language. They tell you what you could already see from your own screen at home (that a reply from Adobe is 'pending') and then put you on hold for another department who never answers the phone.
Really rubbish service. I'm going to try and get freeware versions of software in future, as paying for them doesn't seem to have any benefits.
How "recently" was the order? The verification process does not happen the instant you send documents. They use the documents to verify your identity for the discount. Microsoft has the same policy along with a few other companies that offer these discounts. The demo version of the product (which is the full version with a time limit) is good for 30 days. So just use that while you are waiting.

Re: Recent changes to Skype Numbers (Online Number...

when press SETTINGS page reload without any change... may cancel from Paypal???

At least you have got a settings button - I can't even see that.
2nd time in 2 days I have had rubbish service from Skype website/support.

Having problems with my Broadband and BT will not ...

Hi
For the last TWO years I have had problems with my broadband.
The problem is that my hub keeps re-synic it self. Yes I know that this supposed to happen but surly not up to 10 times a day, (some times 6 times in one hour) Every Day.
I have no extension sockets just a Phone & broadband hub connected to the master socket
I know the problem is neither with my BT Hub or my phone as I have replaced with another of each and the problem still persists.
I have checked my wiring, BT have checked the exchange all appears to be OK. BT sent a engineer to check my master socket and because they could not find a fault I got charged £80 and I still got the problem.
I explained to the engineer that I think the problem is the Length of cable between the point were the line comes in and my master socket (it over 9 meters long) which goes all round my flat (maybe picking up electrical interference) , but they have refused to move my master socket to make it shorter.
What else can I do ? It BT responsibility for the wiring between the point the line accesses my property and the master socket but they wont do any think to correct matters. All I am told they could send a engineer but it will cost if they can't find the fault.
As I said this problem is been going on for over two years , I can not use my laptop, Internet radio without losing connection after a hour or so. I am getting very frustrated and thinking of cancelling my BT contract, and going to some where else.

Hi thanks for reply
The problem is not with my computer. Its only about 2 feet away from the hub
It my Broadband hub that problem is with. The Blue broadband light on the Hub goes out, after a couple of seconds comes back on flashing orange, then after about 30 seconds it stops flashing and remains a steady orange, then returns to blue again.
I know the hub is supposed to this occasionally to re-synic for difference in line speed etc, but surly not every day and some times about ten times in a day. I have sat here and watch it do it even up to six times in a hour. It not a faulty hub as I have replaced that and still the problem persists
I can hear intermittent broadband type noise on my phone but again I have replaced the filter many times (and the telephone) but the fault is still there.
I think it must be electrical pick up.
I have no extension socket (just the hub and phone connected to the Master socket)
I have asked BT to come and shorten the cable between were the line Enters my Flat and Master socket, (The cable is over 9 Meters long and goes all round my flat before getting to the MASTER socket.
But even though cable before the master socket is BT's responsibility they refuse without me paying a call out charge of about £80 to come out to shorn it.
So for the last Two years I have the problem but I am getting very frustrated now, so am thinking that when my contract runs out in a couple of months I will go to another suppler that will move my master socket for Free. Why Should I pay £20 pounds a month for rubbish service>

Skype is the Worst Video Calling Software Available

Dear All, Since I cannot find any easy way to contact Skype I'm complaining here. Skype is literally the worst piece of software I have ever used. Whats even more annoying is that is getting worse by the year. Every video consists of talking to one large pixel which keeps cutting out even with high speed internet at both ends. Its got so bad i'm even thinking about switching to Apple just so I can get Facetime, which works everytime with a perfect picture. I would like to think that the service will improve but I know it will not as Microsoft and Skype do care about provideing rubbish service.

http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/ "Starting on July 7, we’re updating PC users of the Windows modern application to the Windows desktop application, and retiring the modern application."

Rubbish service?

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