Running Lion trying to update to mavericks. Doesn't show up in purchases tab and just stays at downloading in the Launch pad
When I start to download Mavericks, I see the "downloading" Icon in the Launch Pad.It doesnt seem to move no matter how long I leave it. When I check the Purchases tab in the App store I either see no sign of mavericks downloading, or I see mavericks under "other purchases with nothing other then that.
To make sure it wasnt me that was the problem I downloaded two other apps and they worked fine. BUT when I tried to Install Mountain Lion it acted the same way that Maverivcks did, just stalling on downloads and not showing up in the purchases tab
Any help would be much appreciated
There does not seem to be a single solution that works for everyone in all cases.
Try each of these three potential solutions. The sequence is not important.
1. From Mac App Store: How to resume interrupted downloads
Open the Mac App Store.
From the Store menu, choose Sign In.
Enter your Apple ID and password.
Click Purchases to get to your Purchases Page.
Click the Resume button next to the app name.
2. Restart your Mac.
3. Follow this procedure to enable the App Store's Debug menu so that you can reset the App Store:
You will need to locate the Terminal app in your Mac's Utilities folder. It looks like this:
Find it by selecting Utilities from the Finder's Go menu.
Open Terminal.
Copy (triple-click to select the entire line) and Paste the following line into the Terminal window, followed by the Return or Enter key:
defaults write com.apple.appstore ShowDebugMenu -bool true
Quit the App Store and re-open it. There will be a new menu in the App Store named "Debug". From that menu first select Clear Cookies, and then Reset Application. Nothing will appear to happen.
Try to download Mavericks again. You will need to sign in again.
You can leave the Debug menu present, but if you want to get rid of it choose Enable Debug Menu, and then quit the App Store. Next time you launch the App Store the Debug menu will be gone.
Similar Messages
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After install of Mavericks, it looks like my system kernal panics and just sits there. I tried waiting over two nights. Tried reinstalling twice, booting ro the repair partition and repairs permissions/drive/verify , with no problems. Tried reseting PVRAM(or whateverit called). Recovery partition now has Mavericks as OS. Im running a iMac i3 27 inch circa 2011. Any ideas? Can still bootcamp into windows.
Thank youbhadotia wrote:Anyway's the file downloaded from dell to update the partition for Studio 1555 is corrupted (checksums don't match). My partition still doesn't boot. I'm working to fix this and will update my post when I'm done.
The file seems to create the CD/DVD/Image and USB just fine. So I used this only to create a CD image which I then wrote on a blank CD which seems to work fine. Also, I played around a bit and had some partial success in booting the partition. I've updated my original opening post with the new findings.
Whew!! what a waste of time! Never want to do all of this again .
Last edited by bhadotia (2012-03-03 00:05:22) -
hi after updating to Mountain Lion, it becomes difficult to quit Mail, always have to Force Quit. And while Mail is on standby, the fan keeps on running full power, the laptop is hot. Why is this happening?
If your computer was hot it wasn't asleep - it either didn't go to sleep or it work up after you put it to sleep. I've seen both things happen. First, read this article and follow the instructions.
1) For the next few days/weeks pay attention to the blinking light on the front of your computer when you close the lid. Don't put the computer into your backpack/case until it begins to blink. Wait a minute or so after it starts to blink to make sure it doesn't stop blinking - the signal it woke back up.
2) having followed the above instructions, if you take the computer out and it is hot again or if you take it out and discover it has powered down (you'll know this because when it starts up the battery will be drained and you'll see a progress bar over a ghostly display that will eventually become normal) immediately start the Console program and perform a search on 'sleep' and then 'wake'. This should bring up all the recent log files about sleep state changes (going to sleep and waking up). You should see one for when you put the computer to sleep and put it away and the next one should be just after you got it out. You'll find at least one though that shouldn't be there. That will tell you when the computer work up (when it shouldn't have) and might give a clue as to why.
One of the whys could be a magnet that is making the computer think the lid has been opened. -
I have a macbook pro, and am trying to update my software. I recently bought an iphone 5, and my software is to out of date to sync my phone with itunes. I currently am running 10.5.8 and I need to update to atleast 10.6.8. Just wondering if I need to purchase it from apple or if there is an easy/free way to update it.
you need to purchase it: http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard. It is only on a disk, not in download form.
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I tried to update to mavericks but it crashed my system. I reformatted and restored from time capsule but have a panic screen I can't get out of.
Read this thread.
https://discussions.apple.com/message/22935993#22935993
Linc Davis is a very smart guy on here, and his recommendation in that thread is to reinstall the OS. I'd suggest a backup first. -
My iMac is running very slow since updating to Maverick
My iMac is running very slow since updating to Maverick. Also scrolling up & down on my mouse is backwards since updating. Any ideas?
EtreCheck version: 1.9.12 (48)
Report generated June 30, 2014 at 11:01:11 PM EDT
Hardware Information:
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 5:6:45
Disk Information:
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (278.87 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Seagate Backup+ Mac SL 1 TB
EFI (disk1s1) <not mounted>: 209.7 MB
Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive: 999.86 GB (203.38 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.leapfrog.codeless.kext (2) Support
[not loaded] com.leapfrog.driver.LfConnectDriver (1.0.6 - SDK 10.0) Support
[loaded] com.logmein.hamachi (1.0) Support
[loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) Support
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Problem System Launch Daemons:
[running] com.seagate.TBDecorator.plist Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.leapfrog.connect.shell.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.logmein.hamachimb.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.akamai.single-user-client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
User Login Items:
Monitor
iTunesHelper
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
Google Earth Web Plug-in: Version: 7.1 Support
Silverlight: Version: 4.0.51204.0 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
Add To Amazon Wish List: Version: 1.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
RealPlayer Plugin: Version: Unknown
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 670.99 GB
Destinations:
Seagate Backup Plus Drive [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 88
Oldest backup: 2012-12-28 20:31:23 +0000
Last backup: 2014-07-01 03:00:07 +0000
Size of backup disk: Too small
Backup size 931.19 GB < (Disk used 670.99 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
0% com.apple.WebKit.WebContent
0% fontd
0% loginwindow
0% iTunes
Top Processes by Memory:
225 MB iTunes
221 MB com.apple.WebKit.WebContent
156 MB softwareupdated
135 MB Safari
119 MB com.apple.MediaLibraryService
Virtual Memory Information:
1.19 GB Free RAM
2.02 GB Active RAM
279 MB Inactive RAM
529 MB Wired RAM
751 MB Page-ins
0 B Page-outs -
I recently tried to update my iphone software via itunes but got an error and my iphone has gone to recovery mode and now it doesn't connects to my itunes. i tried everything but can't connect and apple mobile device(recovery mode) driver is not installed. Where can i get apple mobile device(recovery mode) driver software? please help
http://support.apple.com/kb/TS3694#error1
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My app iBooks keeps crashing non-stop after I allow all internet connections that iBooks asked for! I have tried to update OS Maverick, I've tried to restart etc. but it's just keeps crashing..
Please help.Hello there, Goraksanat.
The following Knowledge Base article offers up some good pointers for troubleshooting your issue:
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
Additionally you can try an SMC reset as it is recommended for:
Applications may not function correctly or may stop responding after being opened.
Intel-based Macs: Resetting the System Management Controller (SMC).
http://support.apple.com/kb/ht3964
Thanks for reaching out to Apple Support Communities:
Cheers,
Pedro. -
Tried to update to mavericks, installation failed.
I tried to update to Mavericks installation failed. I cmnd r, erased disk reinstalled ML online. Macbook will restart in safe mode only. The start up ding is clearly audible and the sound device is recognized in system report. But system settings shows "no output device found". Video is super slow. I have reinstalled ML for the second time with the same results. I cannot access diagnostics with the "d" key at start up and have ran out of options. My MBP is a 2.66 Ghz intell core 2 duo 4GB and was working great before the attempt to upgrade. Help! thanks.
Read this thread.
https://discussions.apple.com/message/22935993#22935993
Linc Davis is a very smart guy on here, and his recommendation in that thread is to reinstall the OS. I'd suggest a backup first. -
My os x mavericks got crashed accidentely while installing the windows 8 and I am trying to reinstall using recovery console, but its take very long time and forcing me to download OS X mountain lion from internet, is there any where can I get offline download of OS file where I can install directely OS X Mavericks.
Hi, original poster here. I did not realize this would generate more discussion so I never checked back. I still had my warranty, so I took it to the store and got it repaired. The original problem I had was a screen with this icon flashing when I attempted to boot it up:
When I took it to the store, they told me that my computer was unable to communicate with the hard drive. I had this same problem three times in two months where this screen reappeared. Each time I went back to the store and they said the cause was different, but they were all hardware issues that physically made it impossible to communicate with the hard drive. After the third time, they simply replaced my laptop and I haven't had the same problem.
So in short: The reason you can't reinstall or move anything when you encounter this screen appears to be because nothing can communicate with the hard drive in the first place. You can't reach the disk or anything on it. So I don't believe it's possible to do anything besides take it to a physical store and have it fixed. -
I am trying to update to Mavericks and I am unable to since I prompted with a message to sign in to an unknown account.
Can anybody help ?You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
Hi , I am trying to update iPod that has iOS 2.2.1 to iOS 4.2 but I am getting the following error message, "the iPod could not be restored. An unknown error occured (-1)." I would appreciate if anyone could let me know what the problem is and if it is possible how to fix it? Thanks
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Hi
when trying to update my Iphone ios version I got an error message saying I`m not connected to the internet even though I`m connected
thanksHi there ramerr,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W. -
I am trying to update my ipad to OIS 7 but I get a message " Dont have permission to access the requested resource"
I am the administrator of my PC
Please helpYou have to have the correct generation of iPad or have the iPad Mini to be able to download the current operating system. Considering the number of glitches that are appearing I would go ahead and be thankful you're back there.
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I have had over 5 time out err-3259 trying to update my Ipad 2 on my imac from last night and all this morning. Anyone else having this issue? It is definitely not my internet connection etc. Right in the end at 99% this error message comes out. Help
Hi, aliahfromauckland.
If you are still experiencing issues when attempting to update your iPad, see the article below.
iTunes Store reporting error - 3259
http://support.apple.com/kb/TS2799
Hope that helps,
Jason H.
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