Safari virus customer service scam

i catch a Safari virus , it shows the number to call for help 1-877-***-**** - they are asking for the money to help. Should i trust them? And how i can remove the 3rd party bug?
<Edited by Host>

See: A Browser Pop-up has Taken Over Safari to remove such scams.
Use ScamZapper to prevent scams like this from appearing in the future.
(Note that I am affiliated with that site, and some pages contain ads).

Similar Messages

What is the difference between Safari 5.1.7 and 5.1.10? I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

Might be the security fixes > Safari 5.1.10 for Snow Leopard

Scam? Hacked account? Skype customer service

How can I know that it is not a scam? I made a complaint about an undelivered message and a refund claim. I received a confirmation email and a response email (attached below). I clicked the link and was directed to a chat. I was asked to provide my first name and my user. I was directed from one area to billing area. In that area I was asked to provide the first 6 and the last 4 digits of my payment card. I was told that somebody was using my card and that if I wanted to report it, I had to provide information on the name on the card and the issuing country. I didn't feel comfortable releasing such information and said that I would check with my bank. I have checked with my bank and no unusual movements have been made.
Do you really use a customer support chat skype.ehosts.net?
Am I supposed to provide that much detail?
I don't feel safe using skype anymore. I want to cancel my account and ask for a refund of my unused credit. I won't provide any further details. If you are skype, you are supposed to know how I payed you, aren't you?

Hi, hck, and welcome to the Community!
I am pleased to confirm to you the message you received is legitimately from Skype Customer Service. What you describe is Skype's method of authenticating your credentials, in other words, proving you are who you say you are. These procedures are used to prevent identity theft. Another good rule: ensure the communication method starts with https:// which tells you the communication method is secure.
I use live customer service chat with other services; all of the chats start with https:// in the header of the chat window. I have been asked similar questions, and for account-related enquiries, even more details are asked in order to confirm I am authorized to discuss the account.
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

Slow speeds - Also very bad customer service so fa...

Hey
Basically I was with plusnet, we had good download speeds, not the best but decent for my area - Perivale.
from speedtest.net
1/17/2013 5:08 PM GMT
80.***.***.**
4.14 Mb/s
0.54 Mb/s
25 ms
London
Around June time we had road works, electric company updating the lines under the road, we lost internet connection for 2 days before it came back on.
6/25/2013 5:09 PM GMT
80.***.***.**
1.33 Mb/s
0.75 Mb/s
25 ms
London
< 50 mi
We lost alot of speed, I started tech support with plusnet who after a week, found out there was a fault with the line and was gonna get BT to look into this.
But midway, we decided to change providers to BT, since our phone line is through BT, easier to have everything under 1 roof as they say.
Having spoken to the Sales agent, and agreeing the migration, I was forwarded to tech support in the UK where I told him about the problems so they was aware of this before we moved.
After speaking to him, it was agreed that after migration, I would wait
1 month, for the line to stable, before any support can begin. Which is fair enough.
Month later, speeds didn’t improve, my speed was ranging from 2.2-3mb, 2mb short from the download speed I was getting.
13th August - I rang support in India, followed his instructions, changed modems, splitter, etc. Then he told me to take the faceplate out and put the modem in the test socket, which I followed. I did mention the road words, and that’s when the problem started, but he was convinced it was a problem with my end. And said he will ring me back after 2 days.
15th - the received the phone call back - According to him, the line was stronger. But I mentioned to him there was no speed increase, it was still slower. Tried different modems, listened to his excuses and having to listen to him explain how a broadband works (btw im a computer engineer, so I already know), I just indulged him" I just said, what ever makes you happy, lets do it. I know what the problem is, just do your checks and get it sorted". So we decided to leave the modem in the test plate for another 4 days.
19th - I received another call, asking me to do a speed test, the speeds came back the same. After 30 mins going though the same checks, I was told I will get a phone call back in 2 days time.
21st - I got a call from a level 2 tech - saying my IP profile is low, it will be reset but will take 4-5 days to settle, leave the modem on, etc. I still explained the problem first occurred when we had road works and digging near the cabinet. But nope, they are determined it’s my internal fault. So I followed more instructions. My modem is untouched, in the test socket, and 4 days into the profile reset, no difference. Well upload speed has gone down lol.
Tomorrow I will ring them, and let’s see what happens. I am at a point where, I am regretting moving to BT. plusnet support was really good uk based. But I have faith this will get solved.
Oh ye also
23rd around 16:31 - I got a phone call from a lady from India, pretending to be BT. She knew I had speed issues and a BT line, and customer services had contacted me. When she said "Sir, your computer is sending out viruses and has caused damage to some servers. I require a small payment and wanted me to open a link she emails me so she can access my computer to fix it"
I smelled a scam, I told her, that I was tracing the call, that I was an engineer and im going to contact the police, where she hung up immediately.
However that made me wonder, how did she know I was having a Speed problem, that I was in contact with BT and I had a BT broadband?
Speedtest done today
Download speedachieved during the test was - 2.98 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.08 Mbps
Anyways
Any suggestions how my line can be sorted, much appreciated.
I shall keep you informed, as I will get another call from the tech support tomorrow.
Cheers
Hiren
P.S - most roads in my area already has infinity, but not my road, which is annoying as hell. I can walk from my door, 2 min walk and that house has infinity lol

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
do you have a hh4? if so can you go to hub manager then troubleshooting then logs and when router conencted to internet you will see the noise margin and connection speed - can you post please
if not HH4 can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Verizon Reception and Customer Service On Extreme Decline

My husband has been a loyal Verizon customer for almost a decade and I was on Tmobile several years back. He told me that Verizon was great and it was true...3 years ago, and so I decided to cancel my Tmobile service and join Verizon....even though it was much more expensive. Verizon use to be known as the more expensive, but much better quality and reception carrier...(e.g. "Can you hear me now?" commercials, which funny, have now dropped off the face of the earth). So we both had been on Verizon and been paying an arm and a leg and of course, we buy their phones, which come with these limited warranties and essentially stop working before the contract term is up, you end up renewing your contract. We had no problem with doing this and I was able to get an IPhone 4S before the IPhone 5 came out. That was middle of last year, and we had noticed the service was starting to go bad, but the people at the Corporate Verizon Store told me they were working on it and it would get better. So I signed on the dotted line...and little did I know because I got another phone, the people at the store decided to add some "third phantom line" I didn't even know about so my bill jumped! So we have two phones and are paying for three! My bill runs for two phones with limited data and minutes to around $170.00-$190.00...which is fine if the service was worth anything. But the service has just been going down the drain! My calls get dropped, they go in and out, my emails don't load, the internet doesn't work half the time and my husband pretty much completely can't use his phone - he can't ever get any emails and never has reception. I have to leave him voicemails or text him to call me because his phone always just goes straight to v/m. So, we were pretty much fed up - we wanted to stick it out because my husband had been such a long time customer and we were hoping things with get better, but they didnt. My husband was always telling me how great customer service was, and if you call them they will take care of you...but I don't know how they could make the service better.
But anyways, we call trying to see what the termination fee was and wow...$300+ for each line including a line no one told me they added on? Seems like fraud. So I googled it and apparently this was a big issues with Verizon doubling cancellation fees - how can they get away with this? They said it goes down $10 for every month up until the day the contract terminates and even if you cancel a day before it would be over $100...So we were looking at $900+ to terminate! Okay, fine, so seems like we are stuck apparently. Funny, because when I went in 2012 to get a new phone, I explicitly asked if there was anything different (my friends who HAD verizon told me to be careful because Verizon is getting worse and worse and really sneaky) and they guy failed to mention that they doubled the cancellation fee...misrepresentation? So we said fine, if we are stuck with awful service for a few more years, well we don't want to pay a premium for bad service (in fact, we were thinking to just get another phone with someone else in the mean time because we both need the phones and data packages for our work in Corporate America)...and we were paying $168 and the lady told us she can drop us down to $175...um...wait you are trying to upsell me? I know how much I pay each month. Unreal. And the lady at customer service was literally arguing with us. It was unreal! What happened Verizon?? I was really taken aback and we kept asking to talk to a supervisor because she was so unprofessional and rude and clearly trying to rip us off and she kept refusing for 30 minutes...Its been almost 2 hours on the phone with them and they said okay, we'll try to give you a tiny bit of credit and oh yeah, it takes 5 minutes to load one page on the internet and your calls get dropped and your email doesnt work? Too bad, wait out your contract....I will be sure to tell all my friends and family members just how awful Verizon has become because I am just beyond disappointed.

1. Verizon doesn't make any phones, the warranty comes from the manufacture. It is a one year limited waranty, same as ANY electronic device (hard drive, monitor, usb etc etc)
you bought a subsizied phone, you didnt pay full price that is why there is an ETF..it is not some trick or scam, it is common sense. (removed)
2. verizon ad campaigns change, watch the superbowl last year there was a can you hear me now commercial.
3. verizon invests more into its network than all the other carriers combined every year. Not every area will get the same service, some carriers are stronger than others.. what city do you live in?
4. you pay for service, you get service. there is no loyalty here.
5. where do you calls drop? have you tried marking them and putting in a ticket?
6. where does your data drop, email not loading? are you indoors when this happens?
7. Where is your husband when you call him and and it goes to VM, does he turn his phone off when he is at work?
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

Mid 2009 13" MBP PROBLEMS (customer service suggestions)

i have been trying very patiently but persistently to find out what has been going on with a recent repair and i don't feel like i am getting good answers so i am hoping for some advice related to Apple Customer Service. right now i feel like i am being kept in the dark by apple tech as to what is going on with my machine.
i have had the above computer since buying it almost 3 years ago and have always had to struggle with poor battery life (1 1/2 - 2 hours MAX) when only surfing on Safari and i have always gotten consistent beachball hangs upon opening Safari or Pages etcetera. at some point about a year and a half into owning it i ran a test with NOTHING ON at all and i got something shy of 3 1/2 hours. i've also had the usual issues with both the computer and the power pack being /extremely/ hot and with the fan noise being extremely loud.
since i am a returning mac user - and bought the laptop in order to convert the office fully over to mac OS - i did not get a chance to find the time to address these questions with apple until about a year into owning the machine.
the computer is now in the shop with a service battery alert and the genius bar (based upon my description of complaints) ran a set of tests and concluded they needed to replace the battery and the motherboard. based upon my extensive explanation of the persistent problems (and my pleas to take some time with the machine) they then apparently ran extensive tests after these two replacements and concluded that the computer was still failing.
so at this point it was sent off to a local facility in texas.
late last week i received an email from this facility indicating that they found no problems and asking for additional information. upon calling the phone number i was told that the genius bar manager discussed the situation with the facility and that they would be running further tests at the facility. two days later i received an email from the genius bar indicating that the computer was back at the genius bar and eveything was fine and it was ready for pickup.
at this point - and after having an extensive discussion with the genius bar on the phone - i have not been given any hard information as to why it was sent off or why it was sent back with no repair. however, i have been repeatedly told that the computer should be getting 5 - 6 hours of battery life (and ostensibly no beachball hangs) /if/ i don't use ChronoSync or Carbon Copy Cloner and that this was tested while running:
1. iTunes with Visualizer
2. Pages (with apparently no activity)
3. Activity Monitor
4. Safari (with a constant refresh)
5. Screen at 50%
i am concerned that i am going to get this computer back and i will again have 1 1/2 hours of battery life doing something normal like surfing Safari as i am concerned that the restrictions that they are placing on my usage are un-realistic for a pro level computer.
however, every time i try and discusss this with the genius bar i end up in a discussion about why they don't have any record or my bringing it in within the first year (i guess they say this since i say i have always had this problem but i haven't had the /time/ to troubleshoot this type of problem). i mean, i have always just taken the "path of least resistance" and dragged the power cord with me if i move from one room to another one with the machine. ALSO, mac tech is now telling me that the fact that i have a current version of Adobe Creative Suites loaded (i bought it at the mac store for $1200 but i only /ever/ use it on the mac pro) may be reason enough for poor battery life. if i try to explain that i am not using this software on the machine it goes nowhere.
in short, i don't feel like this computer has ever performed adequately but every time i try and address this i feel like i am either getting questioned about what i am saying or i am being provided an unrealistic set of restrictions for use with this machine.
does anyone have any suggestions for a good way to address this with the Mac Customer Assistance person who has been helping me shortly after the computer went to the genius bar? also, is there some set of terms or words or is there a technical report or something that i can ask for that will let me get some more insight into what they have tested, why it failed and then failed again and then apparently passed?
TIA

hi grant. thank you.
checking back in here. this has been a /very/ frustrating issue. it has also been technically much more complicated than i would have ever imagined. i have a 2006 mac pro with almost the same amount of ram in it (actually 13 GB) and i don't have any of these performance type issues.
anyway, does this answer apply as well if i neglected to mention that i bought 8 GB of ram to put in the machine about a year or a year and a half after buying it when i finally got a moment to deal with this? i just got so frustrated wasting all my time i figured it would be more cost effective for me to max out the ram. i mean, if i have the /MAX/ 8 gb of ram /already/ in the machine is there something specific to look for with respect to this article?
i guess i am having a really, really, really hard time imagining that my rather limited use of the laptop - when i do almost ALL of my production work on the desktop - is somehow too taxing for a circa 2010 pro line mac laptop with the maximum of 8 gb of ram put into it. i work so slowly and in such a limited manner on this laptop that i am talking about really, really mundane kind of tasks here. i guess the bottom line is that if i see one particular piece of software chewing up a lot of my 8 gigs then i know i can't run this software and get any decent performance?
ALSO - can you please tell me the best way to test all of this if i am looking to document it?
1. I fully charge the batter, DELETE any items listed in the startup items under users, shut down the computer, start up the computer and then turn on Safari and let the computer run on the desk without power and see how long a battery life i get?
2. then i turn on Pages and see if i get a beachball hang?
3. can i run some kind of benchmark test on my end?
4. other ???
THANKS

VOD doesn't work properly and customer service sucks!!!

I contacted Verizon on 5/2 about my problem. I was told there was an outage and it would be fixed within 24 hours. 36 hours have come and gone and still no resolution to my problem, so I call back and I am told it will be another 12 hours or so until the problem is fixed. They tell me there is an outage but when I looked up to see if there were any outages in my area, there were none. Now I feel I have been lied to. I pay good money for the extreme HD package that I cannot fully utilize and no mention of any compensation has been brought up. This is not the first time I have been lied to by customer service. I gave up my Verizon service once due to very poor customer service and went with Bright House whose customer service is far superior to that of Verizon but their product, unfortunately, is inferior. I guess if your product is "the best" around, who needs great customer service. I wonder if Direct TV is any good. Once they get ya into a contract customer service goes downhill.

Hi chucky,
To be honest your posting is not easy to understand and one information I miss like your operating system.
Theoretically it could be a software problem, maybe a virus or something else so it doesnt make a difference how many programs you have installed.
Satellite M500 doesnt seems to be a European model so I dont know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.
In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

CUSTOMER SERVICE NIGHTMARE!!!!!!Solutions?

I have been all around the mulberry bush with C.S.
My issue: ever since getting my e-mac I periodically lose the connection between my .mac e-mail and the mail icon. I can log onto the website for e-mail, however nothing offline.
I have called 3 times in the past few days to try and get this resolved.
Call #1: Tried to speak with a guy from India(who couldn't communicate in English very well. Perhaps I should learn Hindi?) who had me try fruitless tasks for 20 minutes and gave up, telling me to log onto the website.
Call # 2- This guy had me use the emac system restore disc.
Result? I can't use virex, safari, lost all my itunes. and have to log in some wierd way.
Call#3: This guy sends me to apple.com to download OSX updates. Didn't fix the e-mail problem. The technician said he was going to connect me to a "product specialist" (thought that was what he was?) and got the "I'm sorry, you can't be connected please call back" message. Called back only to get recorded message that it was after business hours.
2 questions:
1:Does anybody who works at Apple know how to fix problems?
2: What can I do to get this fixed? I am scared if I call them again the computer just may blow up.
NO E-mail still!
No safari, virex( "Apple can't help me with that, I'll have to call virex"), itunes!
WAY TO GO CUSTOMER SERVICE!!!!!!!!!!!!

No, there is no additional discussion; I just posted this today.
I understand what you're saying and all the policies are clearly spelled out. But if a customer is deceived into their understanding of the terms, then that is where the problem lies. Even the rep who has been troubleshooting said that I was given incorrect information. Very few customers, if any, read every word in Ts & Cs and fully understand them. As a business that is responsible for explaining the complex and circuitous means by which we purchase Verizon services, it is up to reps to make the customers fully understand what they are buying.

Safari virus pop up ad question.

Minutes ago I encountered a pop up ad that said my computer had a virus and I should click on said pop up to remove it. I did not click on it but was unable to close Safari until I forced shut down on my computer. My macbook pro is 2012 and I am new to the Mac world so I need help. Could I still have a virus on my Mac? How would I figure this out? I have an online business and I am worried about my credit card info or other info being compromised. What is security protocol for a situation like this? I use private wifi that is supposedly locked but I live in an apartment and worry about hackers. Am I just being paranoid? Any help will be greatly appreciated.

This is not a virus, just a scam web page. See:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

No DSL, No Repair Techs, No Customer Service

I'm fed up. I feel like I'm being scammed and all I can do is sit here and take it.
My DSL has been going out every single day, multiple times, for weeks. Resetting the modem sometimes helps, more often not. When the internet does come back on, 75% of the time it is creeping slow.
So... I call Verizon to get some help last Friday. Instead of listening to my issue, the man just reads from his script... making me waste time turning my modem on and off (for the 25th time that day) and telling me everything will be ok.
He finally gives me an appointment for that Sunday from 8-12. Great.
Sunday comes. No one shows up, no one calls.
I call Monday morning and talk to another service agent who goes through the same script.
He finally gives me an appointment for Wednesday from 8-12. Okay
Wednesday comes. No one shows up, no one calls.
I immediately call Wednesday afternoon and get to talk to someone in the tech dept ... I think. He supposedly gets on line with the dispatch for my area and comes back to tell me that someone will be out by 3pm definitely! to fix my DSL.
No one shows up. No one calls.
I call Verizon back the next day, but before I can get to customer service, I get an automated voice telling me I have an appointment THIS Sunday from 8-12 noon.
No one ever told me this... but I think, ok.. let's give them one more chance.
Guess what? No one shows up. No one calls.
FOUR appointments to get my DSL fixed in one week, and not ONE of them actually took place. I am done. I have NO faith in your service, and if there was another company around here I could get something comperable to DSL at, I would be gone and writing scathing reviews on every review site on the web... if I could connect to it. But there isn't... so I'm stuck with crappy internet service and non-existant customer service.
So today. My DSL was out all morning. Just came back on about 20 mins ago at 12:30pm (I'm in NJ). I'm sure it will go out again later though, as it does every single day. And not one thing I can do about it...

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

Very poor customer service - manager hung up because he didn't want to help or it was almost 9pm EST

Hello,
Today I realized that even I have became victim of this hidden undisclosed charge which seems to be a SCAM and not treating customer fairly. I was charged $64.99 just for running a wire for TV which is on the other side of the wall in my house. They were just holes that I could have done. It was not an outlet (like electric outlet set up) that the representative and the manager said I was charged for.
Before, ordering the FIOS triple play service I asked the verizon representative online if there is any installation fee but I was told that installation is free if I signup online. I did signup online and tech came to setup. I asked him if there are any charges in making holes and I was told that everything is included but didn't say that I was going to be charged 64.99. He did not install a jack or outlet. They were wires and holes. The tech did a good job in trying to hide the wires and drilling holes but no outlet was installed.
I received my first bill and I was charged $64.99. This is a sham attitude towards the customer by Verizon and from this forum it looks like I am not only the victim. I called with verizon customer service today and she said she cannot do anything about this so she transferred me to a "manager." The manager was not very helpful. I explained my situation and he was not trying to listen because he said that all he can see is "billable.'" Eventually, he hung up on me. I called back and realized that the customer service is closed. I am assuming that the manager is getting ready to leave that's why he hung up.
I am not sure what is worse.. being lied about the charges or hiring incapable managers.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

Run the cleaner tool and reinstall from scratch, making sure you have proper file permissions and user privileges and turning off potential disturbances liek virus scanners etc..
Mylenium

Write directly to AT&T customer service complaint department

I will like to write a letter directly to At&T customer service complaint department and the dispute center.

KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!

Safari virus customer service scam

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