Sales Return Cycle

Hi Experts,
I am facing problem in Sales Return Process, the scenario is as below mentioned:
My client has sent the goods on 100% free, now due to some reason he is returning the full qty of the goods. When I tried with my order reason 100% return. It is showing Order reason does not exist and so the corresponding scheme price ( with 100% sponsoring rebate, cannot be applied.
Can anybody help me..

Hi,
Select the allowed reason and make sure that R100 is present in your pricing.
Thank You,
RB.

Similar Messages

  • New Scnario in sales return

    Dear Friends,
    My Client is textile sector, i Have a scnario that in sales return the material should directly move from one customer to another customer
    for eg:i have invoiced to customer "A" now the customer "A" want to return the materials. instead of taking the material back to stock we want to move the material to customer "B" and raise a credit note to Customer "A" and invoice to Customer "B".
    How to configure this in SAP Sales return cycle.
    Thanks in advance
    Regards
    Ramesh.

    Hi,
    this is very common scenario, i have seen this in my two implementation and did best out of available solutions.
    1. when stock transferring from one customer to another customer if it is with the knowledge of ur sales person and understanding between two customers then no need of accounting entry in business, because one customer sends and the other customer receives the goods and pays the amount, in turn that sending customer pays that amount to the business. there is no returns entry in business.  mostly this happens any business. sales person deal with this outside business.
    2. if business wants this info officially, then there is no other way except doing entire returns process.
       take returns from returning customer, give him credit note and send that goods to the customer who receiving it and make a fresh invoice for that.
    regards,
    sadanandam kasarla

  • Goods Issue for a Return Outbound Delivery for both Sales Returns

    Hi gurus..
    tell me the approch for the following development....
    custom transaction to perform a Goods Issue for a Return Outbound Delivery for both Sales Returns and Consignment Returns (Pickups) process within a lean warehouse in SAP.
    it is vry urgnt
    thnks

    I seem to have found the information I required here:
    http://wiki.sdn.sap.com/wiki/display/Snippets/Simulating+the+Sales+Cycle+with+BAPI's
    I'm going to keep this post active because I'd still like answers to my questions and any advice that you might be willing to share in regards to what I am trying to do.
    Edited by: Mikael Nensén on May 18, 2011 3:52 PM

  • Want report to display Sales Life Cycle for Particular Sales Area

    Hi all,
    What are the select-options,parameters and tables for the report sales life cycle for a particular sales area and if possible send me the code for the same.
    Thanks in advance
    Santosh R

    Hi Sandy,
    You would probably be better to post this in Crystal Reports Design forum category.
    You could add a unjion into the data source so that it always returns a dummy row for each category.
    Regards
    Alan

  • Report linking  Delivery , Receipts , Purchase Return & Sales Return Entry

    We have Service Contract for Supplying Inventory to Our Indirect Customer.
    For Example:We have signed service contract with  IBM whose customer is Bank of India, now once Bank of India logs any complaint call to IBM for faulty part, IBM ask us to supply new part from our inventory to Bank of India and collect faulty part from Bank of  India, after inward of faulty part from bank of India we then send same faulty part to IBM against which IBM send us the new part hence the cycle gets completed and our inventory regain its level after four transaction.
    Each of Inventory in this transaction is managed serially
    To cater to this business scenario, we prepared Delivery Transaction against Bank of India(Bank of India is defined as customer)(For Serial no abcd1234) and prepared  sales return entry of faulty from Bank of India (For serial no pqrs6789), then prepared goods return entry (For Serial no pqrs6789) against IBM (IBM is defined as vendor) and in last prepared GRPO entry for inward of Inventory from IBM.
    In this scenario any transaction can be initiated first.
    Across all this transaction one No (RMA no  a UDF) is common same for all transaction
    So to have complete tracking of this we want to linked all this transaction i.e for one RMA no report should show all transaction linked in single row including serial no of item.
    Satish

    Hi
    Pls find the below query which i have used
    {select * from (select 'GRN' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
    c.whscode,b.quantity,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid
    from opdn a inner join pdn1 b on a.docentry=b.docentry
    inner join (select * from sri1 where basetype=20) c
    on a.docnum=c.basenum and b.itemcode=c.itemcode
    inner join (select * from osri where basetype=20) d
    on a.docnum=d.basenum and b.itemcode=d.itemcode
    where not a.u_rmano is null) grn
    left outer join
    (select 'DC' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
    c.whscode,b.quantity,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid
    from odln a inner join dln1 b on a.docentry=b.docentry
    inner join (select * from sri1 where basetype=15) c
    on a.docnum=c.basenum and b.itemcode=c.itemcode
    inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
    on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
    where not a.u_rmano is null) dc
    on grn.u_rmano=dc.u_rmano
    left outer join
    (select 'SR' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
    c.whscode,b.quantity as  srqty,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid,1 as [quantity]
    from ordn a inner join rdn1 b on a.docentry=b.docentry
    inner join (select * from sri1 where basetype=16) c
    on a.docnum=c.basenum and b.itemcode=c.itemcode
    inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
    on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
    where not a.u_rmano is null
    ) sr
    on grn.u_rmano=sr.u_rmano
    left outer join
    (select 'PR' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
    c.whscode,b.quantity as prQty,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid,1 as [quantity]
    from orpd a inner join rpd1 b on a.docentry=b.docentry
    inner join (select * from sri1 where basetype=21) c
    on a.docnum=c.basenum and b.itemcode=c.itemcode
    inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
    on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
    where not a.u_rmano is null) pr
    on grn.u_rmano=pr.u_rmano}

  • Sales return with warranty and without!

    Hi,
    I have a scenario like sales return,
    2 cases, with warranty and without warranty
    I need your guidance on controls,
    1st case with warranty,
    Stock has been taken in to the plant with respect to sale return order.
    I generate service order SM01 (Non revenue generated)
    Maintain operations and material
    goods issue and operation confirmation
    technical completion.
    Now I run DP90 for resource related billing. And need to control that service order cost does not go to billing document. But I don't want to bill the customer.
    Please correct me, I only settle my service order and leave it. How should I go about it. Please help me.
    2nd case, when there is no warranty,
    I create a service order SM02 (revenue posting allowed)
    Maintain operations and material
    Then run DP80 to generate quotation and confirm quotation.
    goods issue and operation confirmation
    technical completion.
    Run DP90 for billing the customer.
    Could you please suggest me if I need to make any changes to this. If so, which part of it (SPRO) i need to configure.
    And as per my understanding if service contract exist then it will help to determine fixed price in with out warranty case.

    Hi,
    Yes I could able to run DP90 though I don't declare the order as revenue based. Infact the if refurbishement order (SM03) has to trigger automatically from sales order RA. Infact if it is revenue based we canot even generate it from sale order.
    You can even refer to this following link which states that cycle.
    [http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
    I have only doubt during this process billing is based on DIP profile. But how does pricing procedure is coming in to picture. And how and where to link Pricing procedure. Please guide me. And from one of my collegue came to know that accounting Indicator can be used to get discount condition in pricing procedure so, that when we run for Warranty cycle we can bring that condition to get 100% discount through KBM1 condition type.
    Regards,
    N,Nagaraju

  • Customer return cycle- GR of defective spare into own stock.

    Hi All,
    I am doing a returns cycle, in which the business process is as follows.
    We have sold a machine to the customer and have taken an AMC.
    Now if some component of the machine goes faulty, we replace it with a new one. However, we take back the defective component into our stock.
    Now the problem is - how to take that component into our stock ?
    I am trying by making a refurbishment order with the following data -
    To Valuation type:
    To plant:
    To storage location:
    I keep the from fields empty.
    I select the object list and enter the serial no of the component.
    The i release and save the refurbishment order.
    Now when I try to do a GR with IW8W. it does not show me the serial no which i had selected.
    I cant save and it gives an error "select serial no".
    So please help.
    Regards,
    Vishal

    If the material has a suitable serial number profile I think it will show a serial nos. button in the refurbishment order. But before that the standard process even for replacements should be the repair order (RA or RAS with service order type SM03). It has all the controls you may require in the repairs tab at item level. It has all the functionalities of the sales order also. You can from there get a snapshot of which serial number was returned, which was scrapped, which one was loaned, which one was replaced and so many other functionalities including providing a credit note to the customer.
    So use, the repair order. Actually, it is the SAP best practice and you ideally should not use any other option. Also, the repair order can accommodate any other future requirements you may have. The refurbishment order (I think PM05) is for taking from stock, servicing and returning to stock but within the enterprise and does not accommodate the customer in it.
    Bala

  • Movemen tye for stock against SO (Unrestricted) during Sales return deliver

    Hi,
    I wanted to trasfer stock against sales order (unrestricted) during PGI of Sales return deliver.
    Currently we are using Movement type-653 but it transfer stock to unrestricted location which we want to take against sales order-unrestricted.
    Please suggest movement type for same or do we need to create new movement type for same.?
    BR,
    Ajit raut

    As per my opinion , it is not possible.First you have to put the Stock in Unrestricted use then you can assign it to any Sales Order.
    It can come in Sales order - Unrestricted Only when in Your Sales Cycle - Returns , you create a Returns Order wrt any Sales Order which is not Possible.
    So better to do the PGR and then assign the stock with a new Sales Order.
    Best Regards,
    Ankur

  • Excise (sales Return)

    Hi All,
    We have a Factory (with Excise)
    We make STO to different Plants (Non- Exsice) and sell the same form Plants.
    Now we have to take sales return at the plants (Non- excise)
    and make STO to factory (excise)
    What are the CIN configurations requires to take material back. do the repair (in PP) and send it back to the plants to sell again. (required excise clearence taken)
    Please Guide me what are the configurations required for taking the material back to the Factory (excise) and send it again (with excise).
    Please Help.
    With Regards
    Niti Narayan

    In general in manufacturing industry,  the repairable material is taken back under 4/5 Challan.
    And repair cycle willl look like as following:
    > (activity by MM) Reject Goods - (activity by PP/QM) Quality - Repair (at PLANT)
    after that, if material is repaired then
    > Delivery Challan w/o Sales Order (at Plant) use tcode. VL01NO use std dlev doc type LO.
    If helpful, kindy reward.
    Take care. JP.

  • Sales return- Rejection of stock

    Hello all,
    I am working on sales return (customer complaint) cycle.
    I have maintained inspection type 06 in the material master.
    The movement type I am using is 651.
    As soon as the delivery is created, the inspection lot is created against the delivery.
    I do RR & UD for that.
    If UD code is accepted and I do PGR in the delivery then the stock comes under 'Returns'. This is fine.
    But when I reject the lot, the entry should be created in the blocked stock at the time of PGR in delivery, which is not happening.
    Instead it's giving me an error 'Status of inspection lot XXXXXXXXXXX / partial lot 000000 does not allow good issue'
    What's wrong?
    Mimiri

    Sujit,
    I don't intend to use 05 though it's stock relevant.
    06 is working fine for me.
    My only question is at the time of UD if I accept the lot and then do PGR in the delivery then the goods recipt is done in returns.
    What happens wrongly if the UD is rejected and then I try to do PGR then system gives error message thet the status of the inspection lot doesn't allow good movement.
    As per my assumption it should go to block stock if the lot is rejected.
    Am I making some mistake or is this a standard SAP practice?
    One more question is SAP has designed 06 specially for sales returns then just for stock relevancy why do we need to use 05?
    And whta should be the standard practice if we go only for 06? Any SAP library document for this?
    Mimiri

  • Duplicate records for Sale Order Cycle Report(excluding item level detail)

    I have posted this issue in number of forums but till today no one is able to answer it correctly.Here it is:
    I need to create a report which I think most of the sd consultants have also done it.It basically covers sales order cycle without item lvel detail such as:
    Sale Order No -- Sales Order Date-- Delivery No-- Delivery Date
    Now as we all know ,sales orders and deliveries are connected through item table which means in the output I will get duplicate rows for the report above.For Example, if a sales order share 3 items with the delivery then we will get 3 exact duplicate rows in the report.
    What can be the best solution?connecting through VBFA has alos same result as it also has item level details.
    I need a good solution.This a common report and there must be some solution

    Hiiii,
    It is standard SAP rule that system will catch the document flow (document link history) at item level.
    Now your problem that you dont want to show the line item based report because of duplicacy.
    Try this.
    Brows table VBFA -
    In screen selection select the following......
    1. Subsiquent document category
    2. Preceding item
    select "J" in Subsiquent document category
    and "000010" in Preceding item  then execute the table.
    Now system will not show multple line item based delivery report. so No duplicacy will be there
    Regards
    Shambhu Sarkar

  • Excise duty adjustment in case of customer sales return

    Hi Frnds,
    While my customer return the finished goods I am making sales return order ,done the PGR & make the credit note.
    Now I want to adjust the excise duty through J1IH
    In j1ih which option I have to choose <other adjustemnet> or <add. excise>
    In Add. Excise tab.  the Gl account detremine are :
    C   0013113920     115.00               CENVAT clearing
    D   0024822000     5.00               CENVAT Input SECess
    D   0024820000     100.00               CENVAT Input BED
    D   0024821000     10.00               CENVAT Input ECess
    Whereas In case of Other adjustment tab GL account determine are
    C  0024822000     5.00               CENVAT Input SECess
    C  0024820000     100.00               CENVAT Input BED
    C  0024821000     10.00               CENVAT Input ECess
    D  0013113920     115.00               CENVAT clearing
    Please suggest me which option is correct.......Other adj or Add excise tab.
    In my opinion it should be Add. Excise where Clearing account is credited.
    Please Give me the solution & logic.
    Regards
    Sunil

    Please help me

  • Free Goods Sales Return

    Dear All ,
    I want to configure free Goods ( Exclusive ) Sales Return Process . Pl. Help me out
    Ex : 10 + 1 Free Goods and Complete sales  is returned with free goods.
    Thanks in adv
    Regards

    Hi TKG997 ,
    Assign the  the  item category  for higher level item TAN  item category to be determined should be RENN in Configuration . Then maintain Copy control settings is  required to be maintained from invoice or Return order.
    This should come through . I am not in front of the SAP system to test this requirement . Hence ,Please test and confirm .
    Thanks and regards
    Veera
    Edited by: veera PV on Jan 19, 2011 12:28 PM

  • Sales return -vat G/L account

    hai gurus,
    Iam here discusing about a sales return process. I have a scenario like the client sells 1000 nos of goods
    ,among that 10 comes as returns. i will refeer to billing document and create a sales return order now quality says among 10 nos of returns 8 can be reused again but 2 nos is fully damaged during transit.
    Now i do PGR and after that when credit memo comes i will do for 8 nos and 2 nos i will do another credit memo.during the 2nos i claim to insurance account .here the price,Bed,Schess,Ecess goes to insurance claim account and the client wants the vat which he took from his client also to be gng to the insurance claim account.
    As vat reverses back to the same vat g/l account.
    now can any suggest me is there any way to transfer the vat amunt to another insurance claim G/L account
    as per standard SAP it reverses the same vat G/L account.
    tax ink is been used and vat g/l account are triggered through tax code and if necessary through table entry t030k with respect to business place
    with regards

    We too have same req from the client & we did in below method.
    we have created new condition table in VKOA - with sales org - dist channel- item cateogry(eg:REN) -
    assign this table to resp access seq - make sure , it should be in first line , out of all the other tables. ( the reason is, if system finds one condition record with any resp table, it will stop searching for other condition records).
    maintian return GL account  against the above combinaiton created with this new table.
    its working fine for us, ( if you dont find , Item category field, in field catelog, add this field by selecting , New entries- )
    revert

  • Reg: Sales return order

    Hi Friends ,
    I created Sales return order with VA01 .....and delivered partially due to some reason and maintained reson for rejection and saved the order . but it is still showing in the Va05 Transaction... plzzzzzz help me not to show the order in Va05 ?

    Guru,
    What is the status of the Return order showing in document flow?
    And in VA05, did you select all sales order or open sales order.in selection criteria.??
    Thanks,
    Raja

Maybe you are looking for