SAP ECC Service notification from CRM Complaint

Hi,
As there are some links and document are available to create the quality notification in SAP ECC from the CRM complaint, using action profile for this some setting also needed in SAP ECC QM, but as in ECC we already have the service notification (IW51) which is working fine, is there any option to create the service notification in SAP ECC instead of quality notification.
Regards,
Zafar

Hi,
In the notification type, insted of quality notification just maintain the service/PM notification type system will create the notification in SAP ECC.
We also wanted some other details to be pass from CRM to ECC for that we have created a function module in SAP ECC which updates the notiifcation and then that function module need to be called in SAP CRM after the Create Notification FM in SAP CRM Action.
Regards,
Zafar

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Message was edited by:
Nadh R

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SAP ECC Service notification from CRM Complaint

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