Saved Selections missing from Spreadsheet Add-in

Hi,
One of my end users is having a problem with the Oracle Spreadsheet Add-In that no-one else seems to be having and I'm at a loss for what to suggest to him.
Yesterday he encountered some network related problem which left it impossible for the Spreadsheet Add-in to connect to the AW on the database. Everybody else that uses OLAP cubes was still able to connect without problems. When he entered the username and password and pressed connect the system hangs for a few seconds and then returns to the spreadsheet without invoking the wizard. Our desktop services team looked at the problem and couldn't resolve it so have re-installed the Spreadsheet Add-In. This has resolved his connection problems and he is able to build his own queries using the cubes.
The problem that he is now finding is that the saved selection criteria that he had previously been using was no longer visible to him. I.e. when he is in the wizard building a query based on a cube, he selects, say, the time dimension, and rather than selecting from the members tab on the left-hand side of the screen, he moves to the Saved Selection tab. It is at this point that he would usually see a list of his previously saved selections - but he doesn't see any folders or selections.
When I reproduce his steps on my computer I see a folder called Users and then another folder with the schema name and then underneath that there are a number of saved selections. I can select these without any problems.
I'm not sure if this problem is related to permissions somewhere or if somehow the installation is incomplete.
Has anyone encountered this before??
LM

The first step to resolving this issue is to check your Analytic Workspace is working. Within AWM can you right click on each dimension and select the option "View data" - make sure you can drill up and down on each dimension. Then repeat this process for each of your cubes. I suspect there is something wrong with either a dimension or cube. If you cannot see data within AWM then Excel will not with either.
If the data viewer in AWM is working OK, then Excel should work as well.
Keith Laker
Oracle EMEA Consulting
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