Saving in InDesign

I was on a chat with Anil who was away so long, I thought he was done with me. However. He did not provide me an answer. I was away from my computer for a minute and then he ended the chat. It has no information about my problem. How can I contact someone in person. I can find no phone number for Adobe. Chat is below. The product is InDesign CC 2014, which I explained to the person I was chatting with. I need to speak to someone in person if you are unable to solve my issue. Thanks.
Info: You are now chatting with Anil Kumar.
Anil Kumar: Hello! Welcome to Adobe Customer Service.
loyce Powell-hopkins: Do I need to retype the problem all over again?
Anil Kumar: Hi Loyce.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Anil Kumar: Loyce, could you please elaborate the issue more clearly?
loyce Powell-hopkins: Hello. Just get me some help. I have a critical issue. Document has been saved in a trial version of Idd CC14 which expired some time ago. Why did this happen. Now I am unable to open the document with Creative Suite IdD 6. the trial converted all of this document, just today to Idd CC 14. I don't want to pay $29 to get my document opened.
Anil Kumar: Thank you for elaborating the issue.
Anil Kumar: May I know the product your are referring to?
Anil Kumar: Are we still connected?
Anil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Anil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Thanks for the suggestion. I am glad that I had not gotten to far to
discover the error. I have deleted all of those files since I could not
open them anyway. I simply went back to CS6. You techs are great. Thanks
On Mon, Nov 17, 2014 at 9:26 PM, Bob Levine <[email protected]>

Similar Messages

My IDML file saved in Indesign CC won't open in Indesign 6

Hello. I am on trial of Indesign CC, and exported a file to an IDML trying to open it on the school computer since they only have previous versions of Indesign.
When I try to open my file that I worked on at home in Indesign CC, it won't open in Indesign 6.
The pop up message I get is "Cannot open the file xxx.idml." Adobe Indesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."
The file IS saved as IDML
The file isn't open in another application
I don't know how I can fix this issue. Could anybody help me out? I've tried both .indd and .idml saved under CC, but it refuses to open in prior versions.
Thank you very much in advance.

Hi, I too am having this issue. Did you get anywhere with resolving the problem?
Many thanks in advance
Mark

Open a document made in Creative Suite 6 because it is saved as InDesign, CC2014 even though my trial has expired before I saved this doc.

I was on a chat with Anil who was away so long, I thought he was done with me. However. He did not provide me an answer. I was away from my computer for a minute and then he ended the chat. It has no information about my problem. How can I contact someone in person. I can find no phone number for Adobe. Chat is below. The product is InDesign CC 2014, which I explained to the person I was chatting with. I need to speak to someone in person if you are unable to solve my issue. Thanks.
Info: You are now chatting with Anil Kumar.
Anil Kumar: Hello! Welcome to Adobe Customer Service.
loyce Powell-hopkins: Do I need to retype the problem all over again?
Anil Kumar: Hi Loyce.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Anil Kumar: Loyce, could you please elaborate the issue more clearly?
loyce Powell-hopkins: Hello. Just get me some help. I have a critical issue. Document has been saved in a trial version of Idd CC14 which expired some time ago. Why did this happen. Now I am unable to open the document with Creative Suite IdD 6. the trial converted all of this document, just today to Idd CC 14. I don't want to pay $29 to get my document opened.
Anil Kumar: Thank you for elaborating the issue.
Anil Kumar: May I know the product your are referring to?
Anil Kumar: Are we still connected?
Anil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Anil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

1 - moved so the InDesign experts may be able to help
2 - as far as I know, you will not be able to open a newer file in an older InDesign program... but, see #1 above

Saved in InDesign 5.5 and can't open in 5 - grrr

I saved a file in Adobe InDesign 5.5 at work and brought it home to my InDesign 5 and now I'm being told I'm missing a Shared Content Plug, FormField Plug in, XML and a few others. Is this an issue I can resolve without waiting till tomorrow. File was to be done tonight!

[Jongware] wrote:
Absolutely. This single badly designed "error message" has been DTD ("Discussed To Death") dozens of times before -- unfortunately you cannot easily search this forum, else I would redirect you to the discussions.
If I could, you'd see people have been puzzled, flabbergasted, mystified (and bamboozled, rattled, disconcerned and so on and so forth) about this this at least as far back as 2002 -- InDesign CS.
There's Google query that searches this forum, in a post on the forum. Ha! If the forum's search is faulty, how can you find that post? Try this Google search query: indesign forum google search You dont have to go beyond the first few hits.
Regards,
Peter Gold
KnowHow ProServices

Backword saving from Indesign CS4 to indesign CS

Hi
Im having a problem exporting artwork produced in Indesign CS4 for Mac to be used in Indesign CS for PC. I have used a copy of Indesign CS3, back saving from CS4 to CS3 and then from CS3 to CS. But sadly my client still cant open the files - has anybody had any experience of this?, does anybody know if there is a route which works?
thanks
owen

As specifically pointed out there, this won't work to get back to CS unless you use the trick to get to CS2, open it in CS2 and export it again.
Barring that, the client will have to upgrade. Even with that, you're likely to wind up with a complete mess going back three versions.
Bob

Problem involving saving over indesign file and pdf

Kind of a strange one this one....
I'm currently working on a magazine and have several InDesign files in one folder that i'm working on and a seperate folder where I have saved exported pdf versions of these files. The files are the same names in ach folder eg '1 - 40' '2 - 39' and so on
I accidentally saved over one of my InDesign files so I understand I will not be able to recover it as I wasnt using any backup utility.
However before I saved over the file I had created a pdf version of it and saved it in my pdf folder. So i'm thinking not all is lost as I can use the pdf file to send to the printers.
Now here's the strange bit - I am using PC and when I open explorer I can see the folder icon where all my pdf files are saved and can actually see the 'lost/saved over' pdf version as one of the mini thumbnails for that folder - but when I click on the folder to view the files inside it isnt there - instead it shows a thumbnail of the file i saved over it with...!?!
I'm thinking is there somekind of automatic updating PDF export setting that I may have selected or is it possible that folder icon is using a snapshot of what was inside at a certain point??
Either way I could really do with recovering this PDF - if anyone has any suggestions i'm more than happy to hear them.
Thanks
Mark

i thought this would help a little
This is the folder icon - in which all my pdf's are. The top left thumbnail is the 'missing/saved over' pdf. So you'd think it would be in there?
Below is a view of the contents of that folder - (for those of you with good eyesight) you can see that the top left thumbnail from the above picture is nowhere to be seen in this folder!!

Exporting or Saving for InDesign after creating in Photoshop CS2 ?

Hi
I have created a design mainly using dingbat fonts in Photoshop CS2 and want to save it (I think as a TIFF) for use in InDesign CS5.
I have tried but when I 'place' to TIFF image in InDesign the quality looks terrible, can someone please advice on what i might be doing wrong?
The documnet has been created as 600dpi, A5 so 21cm x 14.8cm and I have the colour set for CMYK.
When I'm saving the file I'm offered TIFF options, including image compression, for which I have chosen JPG and Maximum quality 12, I've attached a screenshot of the TIFF options.
As I say any help you can provide who be greatly appreciated, the design if for a brochure and it needs to be as clear as the software will allow.
Regards
Ash

Without seeing how the design was created in Photoshop it's hard to give an exact answer.
However, as D Fosse mentioned, if the text in Photoshop are still "live text layers" (editable - not rasterized) you should save as a Photoshop PDF and place this in InDesign.
While both Photoshop PSD and Photoshop PDF can save intact text layers as vectors within Photoshop, only Photoshop PDF will keep the text vectors when placed in InDesign.
Text layers in a Photoshop PSD file will be rasterized at the resolution of the Photoshop document when placed in InDesign.

Problems with saving in InDesign

why InDesign didn't save my file? and how to locate a recovery file if there is any?

More details might help (including OS version, InDesign version), but probably not -- InDesign has a pretty good recovery mechanism, and if it didn't pop up a saved copy of your document when you restarted InDesign, then chances are you're not going to find a recovery file by hand, either.
What happened? Did InDesign crash? Had you ever saved?
Sorry.

File saving in Indesign CS6

I was just working on a file and saved it. Not only did it save to the folder where the file is located, it updated the backup file on a completely separate disc which I did not want. How do I prevent this from happening? Thanks.

How does the backup disk work? Do you have some sort of automatic backup system that scans your drives looking for modified files? That's the only way I can think of that a backup file would be modified.
To be sure old backup versions are protected in a situation like that, you should periodiocally (like as soon as you open a file, and at each major change point) do a Save AS to a new file that includes a version designation in the name.

Saving in Indesign issues.

Dear Adobe Support: We are having an issue with Adobe InDesign CS6. The product has been fully updated to the latest version with all updates installed. TECHNICAL DETAILS: Mac OS X 10.9.1 MacPro Here is the issue we are having: When you select FILE > SAVE AS the "Shared" option is missing from the "Save As" dialog box. I have attached a screenshot of a working instance to demonstrate the trouble: http://screencast.com/t/15ZvqkqXf The problem is intermittent. Sometimes the "Shared" section DOES appear. Sometimes it doesn't. I have confirmed that on other Mac OS X 10.9.1. instances running the same InDesign version this issue does not appear. We have tried: Performing a COMPLETE Uninstall & Reinstall of InDesign CS6 Checking for all available InDesign CS6 updaes Running Disk Warrior Repairing Disk Permissions I look forward to your suggestions & advice regarding this issue.

First, this is a user-to-user forum, not tech support, but we usually do a better job than they do, so welcome.
Second, was the 10.9.1 install an upgrade or clean install? OS upgrades are always a gamble.
Normally we advise uninstalling and reinstalling ID (and run the cleaner tool in between [CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3]) after an OS upgrade when strange stuff happens, but it sounds like you've already at least reinstalled. It won't hurt to trash the prefs, too (did you elect to repalce them during the uninstall?), though I really think this is an OS issue, not ID. See Replace Your Preferences
It would also be diagnostic to create a new user on the machine and try from that account. Success may not be conclusive, given you say it's intermittent, but failure would point to a problem at either the OS or application level, perhaps a conflict with some other software.

Saving in InDesign CS6

When I'm working on a project in InDesign CS6 I sometimes can't 'save' it. I even cant' use 'save as' at that moment. By closing the leaflet it askes if I want to save the project, but also won't save. Is this a bug in InDesign CS6?

Some new information this morning from the other user:
Hi Peter, I just wanted to give you an udate in case it helps others: the problem returned, and I tried creating a new profile on my machine and running it that way, to see if it was just the prefs or my profile. Although i could save etc I then couldn't PDF anything without errors, so went back to my original profile. I reinstalled Acrobat in case that was the culprit, but no difference.
SO, I had a rethink and removed Magic Prefs which was running in the background, and also turned off Allow Multiple Gestures in Indesign prefs. So far all stable, and working well on big files across CS6, so hopefullly this has proved to be the fix.
Kind regards and thanks again for all your help and quick responses.
NB I am running CS on a new iMac running OSX 10.7.4. I use Font Explorer X Pro, Firefox, Filezilla, Picasa and Easyfind. No other third party software on my mac. I work largely off an external server.

[JS CS3, Win] Saving InDesign using app.activeDocument.save

Hello.
I am having problems saving an InDesign document using Javascript.
My aim is to have a box in the document where I will type the filename and path where I want the InDesign file to be saved (eventually this will be generated from a datamerge).
I then want to run a script which will read the contents of the box and then save the document to that filename or location.
At the moment I have:
//SaveText.jsx
//An InDesign CS3 JavaScript
//Saves the document to the provided path
//get contents of the FileNameBox box on the document
var varFileName = app.activeDocument.textFrames.item("FileNameBox").contents;
//now save
app.activeDocument.save("/"+ varFileName+".indd");
//alert (app.activeDocument.filePath);
When I run the script (with "Hello" in the FileNameBox) the file changes name on the top bar of InDesign to "Hello.indd", but (when I run the commented out alert at the end) the file is not actually saving anywhere.
If I close InDesign and then open it the file is listed under "Open Recent" on the menu, but clicking it does nothing - again the file doesn't exist.
Does anyone have any ideas to help me from tearing my hair out?
Where is my file saving? (Or, if it isn't, how can I make it save!).
Thanks in advance for any help you can offer.

var myFolder = new Folder("~/Desktop/Test");
if (!myFolder.exist) myFolder.create();
var varFileName = app.activeDocument.textFrames.item("FileNameBox").contents;
app.activeDocument.save(myFolder.fsName + "\\" + varFileName+".indd");
alert(app.activeDocument.filePath);

InDesign file saving and exporting S-L-O-W.

I am a designer using the InDesign/InCopy layout workflow. After my last post things were working pretty good for awhile. But now it is taking more than an hour to save over the network. I tried putting everything in the same folder on the network (links and all) and it still took me more than an hour just to relink a placed InCopy story. I am going mad. A week overdue for my first draft and I can't do anything. So today I decided to just use the package workflow to speed things up. However it still takes as long to create assignments even after I have saved the InDesign file and links to my desktop.
Is there any possibility this is caused by using the last document and saving as new name? Even if I have unlinked all assignments and stories first?
I've tried saving as an inx file but I lock up.
Thanks for your help in advance,
Holly

It turns out that is the issue. AnneMarie, were you able to find the other thread? I thought my problem was solved by deleting the random 40,000+ lines of garbage using a text edit program. But the random lines are re-generated each time I save the file in indesign. My IT Manager thinks it has to do with the InCopy plugin. In analyzing the 'garbage lines', here is what we do know. Each time a body of text is saved using the InCopy plugin, it is generating 62 unique id's of random URLs, and multiplies those id's 657 times...thus creating 40,000+ lines of garbage that bogs down the file. The urls are not used anywhere in my Indesign file, so we can't figure how the plugin is gaining access to the URLs to generate them.
We tested it on a brand new block of text in the file that had never been exported as an Incopy file (working off the desktop the whole time) - and the resulting .icml file still had similar URLs generated (all 40,000+). The plugin version is 6.0.0.352. Indesign Application version is CS4 6.0.4.578. Here is one URL pulled from the file: <HyperlinkURLDestination Self="u54e9" Name="URL 275" DestinationURL="http://www.evanta.com/details_popup.php?cmd=speaker&id=6963" Hidden="false" DestinationUniqueKey="694"/>
Any ideas on how to stop the URLs from generating each time I have to save the file?
Pelagia

InDesign hasn't saved file changes

I've just spent a whole morning working on a file, and NONE of the changes that I've made to the document have been saved by InDesign.
I've saved regularly as I've gone, and I've received no error messages or warnings from InDesign, yet I've reopened the exact same file, and there are no changes to how it was when I left it yesterday. The modification date says 'Yesterday 17:01,' so the file appears not to have been updated by Indesign.
I've retreived an 'in progress' version from my last Time Machine backup (12:01 today), and a lockfile that was also backed up in Time Machine, and that was next to the file – but nothing. I notice the Lockfile is zero kb, but I don't know if that's usual.
I'm OS X 10.9.2, and InDesign CC 9.2. This is a whole mornings work down the drain, and I'm on a tight schedule in a busy department: how exactly can this happen without even throwing an error?

Kevin,
I can only offer a safer method of saving your files, using a File>Save As instead of a File>Save and using versoining numbers. The advice is solid, and these forums are indexed by search engines, so hopefully my advice will be heeded in years to come,
I know it didn't solve your dilemma, but it wasn't intended to, it was a word of advice, and prior to your latest post, I had no idea how long you were in the industry or what you consider to be safe practices.
It's impossible to know these things unless it's specified before I hit reply...
I'm not an expert on Time Machine, but it's quite possible that your file wasn't saved as the IDLK file prevented the file from being saved - but Time Machine somehow took a saved copy anyway - I'm not sure how that would work though? As that's not my understanding of how Time Machine works.
It's also possible that you saved your file and it was backed up by Time Machine, and then the IDLK was still in place, when you opened InDesign again it referred to the Backup file located (located in Prefereces) to restore an older version of your file.
IDLK files are not always removed when you close InDesign, especially after crashes, the IDLK files can remain, linking InDesign to open Backups of your files saved from the Preferences.
As is my understanding.
If you can easily give a step-by-step of your procedures then why didn't you? How can anyone troubleshoot what went wrong if they can't follow what you did step-by-step?
How you the recoup the lost time is up to you - as I've stated before, safer method of saving your files is to use File>Save As and use versioning numbers, rather than using File>Save and only having 1 version of your file on record. If you follow the Save As rule then you can avoid these diasters.
I have absolutely no idea what you mean when you say "I also appreciate your 'faith' in InDesign's infallibility"
Where in the whole reply did I say that InDesign was "infalliabl[ity]e"?
If you saw this type of behaviour before and were aware of it then why haven't you adopted safer Saving procedures?
For example, I use the File>Save As and versioning numbers. I also have everything saved on a server that's backed up every evening. Those files are shadow copied onto a personal drive on the server, and also on a cloud storage system outside the office.
Look - let's not get into who smells like what...
What happened here was an error with saving your file that you didn't notice. How it happened I don't know because you have refused to give the step-by-steps to recreate the issue.
If I can't recreate the issue I can't offer any advice to how it happened or how to resolve it.

Why am I having lines/borders appearing around my placed Illustrator images in my Indesign Document?

After I save my InDesign Document and close it... When I open it back up again. There are borders around all of my Illustrator placed images.
I can't seem to find out what is causing them or how to get rid of them.
When I am working on the file with it open they are not there.. it's only after I save, close and reopen.
What the heck????

Thanks for asking Will....
I've gotten so confused with back issues of the file....saved in InDesign CC that I just started over..
Was simpler to do that than to try to fix the one I was working on.....
But while I have you trying to help me..
Could you tell me how to set the document setup for a new document in InDesign CC to inches?
I tried going into the preferences.... it's not there.. Looked through all of the preferences.. still can't find it.
The documents I'm working on are 47" x 28" or thereabouts and I am having to go back to InDesign 5.5
create the document there then open it in InDesign CC to have it the right size.
Thanks for your help!

Saving in InDesign

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