Scan and check the printer with Icon

I have a HP Deskjet Ink Advantage 4625 and after upgrade to Win 8.1 it´s imposible to open the Icon "HP Deskjet 4620" on my desktop HP Pavillion Slimline 400-050br. Because of this I cannot check or scan etc from the desktop but have to do it from the printers screen.
I tried many times to download the program again and tried the CD but it´s only install the basic version even if I download the full version.
If I rightclick the Icon and try to find out why it´s not working I got the answer "It´not compatible"
BR
Björn

Hello @Jocke40 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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The printer is connected via USB to a computer using Vista and also used remotely by a MAC, IPad, and IPhones.
The scan bar on the printer is continuously moving back and forth, I ran the HP Print Scan Doctor and it found no problem.
I can print, copy, and scan but the motion of this piece on the device will not stop.
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Hi @GGx3,
Welcome to the HP Forums!
I noticed that the scan bar on your HP Officejet pro 6830 printer is continuously moving back and forth. I am happy to look into this scanning issue for you!
First, I would recommend a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. it is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Please, see this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector for more information. This applies to Inkjet printers as well.
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Hope this solves your problem, and have a good day!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Scan and check the printer with Icon

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