Scanned image is black

I have hp6500 E709 All in one printer. recently the scanning image appears black with vertical coloured lines on the side of the image? any suggestions.

Hi MKH1,
Welcome to the HP Forums!
I understand that your scanned images are appearing black, with vertical colored lines on the side of the image, with your HP Officejet 6500 e709, and I am happy to help you with this scanning issue!
Please try the solutions within this scanning guide. Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans.
Hope this guide helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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