Scanner refuses to work

I am using an iMac (10.7.2) along with a Canon Pixma MP620 to scan documents to add to my family tree. The scanner has always been temperamental and often only scans after 5 or 6 attempts but recently it has become unbearable. I have just spent half an hour switching off and on, unplugging, re-trying, talking nicely to it and swearing at it but it stubbornly refuses to do anything. I believe I have downloaded the correct driver (yet again) but who knows? The printer works perfectly, just the scanner seems to have a mind of its own. Can someone please suggest - in very simple terms - how to overcome this problem?

Connected by USB using Canon software. I gave up on trying to get it to work wirelessly!
However, I've just tried to scan a document using Image Capture as you suggested and hey presto it worked first time.
I guess I immediately think I am scanning something with a scanner and try to do so using the buttons on the scanner not via the computer. I need to start thinking differently in future.
Many thanks for your help. Joyeux Noel et Bonne Annee!

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F4200 All-in-One scanner suddenly not working

I have been very happy with my HP Deskjet F4200 All-in-One printer/scanner.
Suddenly today the scanner refuses to wrok.
I get a report:
ERROR
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I do NOT have any other program open. I closed the printer/scanner program, shut down the computer - but problaem remains. What do I do now?
Do I uninstall and reinstall?? Or something else??
Please someone advise
Ruth
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Hi @Rufels
I would be happy to help you scan from your F4200 again. The following document addresses the very issue you have described; 'Another program has control of the scanner' Message Displays on the Computer When Scanning.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP 4515 Scanner does not work. Scanner head goes up but doesn't return

In this PSC ... the scanner is not working ... Have tried everything like updating Drivers etc....  Actually the problem is with Scanner itself because its "Copy" function (on the printer Touchscreen ) which first scans the document and then prints also doesn't scan... it struck on "Now copying" screen... Using scanner under PC, shows scanning and struck there... then I have to restart printer. I have also made a video of this problem ... At https://youtu.be/2bW65iY9z-k Here's what I did in the video  1. Opened the scanner cover.2. Pressed the copy button and chose to copy a blank page by adding nothing on scanner to see how scanner head moves.3. Scanner head (with bulb off) moves up to the other end of the scanner.... then it tries to come back and some light also blink but nothing after that. And it is struck there. The printer takes the page but it doesnt start print anything.4. I shut down the printer via Touchscreen ... the printer throws the blank page out .... the scanner head still on the other end.5. I then power off the printer via unplugging it and switch it back on .... the scanner head now comes back to home position Video is at https://youtu.be/2bW65iY9z-k Clearly the scanner head is not jammed because it comes back smoothly after switch-off and again powering on... means the scanner head is moving smoothely up down ... Any suggestion on how to fix that... Plz dont suggest HP Print and Scan Doctor because it also hangs/struck while scanning... I also tried opening the scanner glass but its not that easy esp in this model as its scanner screws are below the scanner and easy to unscrew all...

Hey , I understand that the scanning mechanism within your HP Deskjet Ink Advantage 4515 e-All-in-One Printer is not functioning properly. I would like to assist you today with resolving this issue. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. Because your machine is also getting 'stuck' on 'Now Copying', and the scanner bar (bulb) is not responding properly within your machine, I believe that your HP Deskjet is encountering either a power or a Firmware Programming failure, rather then a scanning mechanism hardware failure. With that being said, can I please have you follow the steps below to resolve this issue.   Step 1: Check Power: Please plug your printer directly into a wall outlet for power. Power strips and surge protectors may cause your printer to lack power and not respond properly. Once your printer has been plugged directly into a wall outlet please test the Copy function. Should Copying still 'stall' on 'Now Copying' please proceed to the next step.   Step 2: Power Reset: With the printer ON, disconnect the power cable from the rear of your printerLeave the power cable disconnected for 30 secondsPlug the power cable back inYour printer should start back up on its ownOnce your printer returns to the ready state please perform another test Copy. Should Copying standalone still fail, please proceed.   Step 3: Update Firmware: The Firmware is the internal programming within your printer. Essentially it is the 'brains' of your printer and controls what the printer does and how the printer does it. If the internal programming within your machine is corrupt it may cause performance issues within your product. Please click here for detailed instructions on updating the Firmware from the front panel of your printer. Once the Firmware has been successfully updated please test Copying from the front panel again. Should Copying now work, please attempt a Scan.
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Thanks Arthur,
I was hoping for a good bubble bursting, but I tried that HP "update" as soon as my printer stopped responding. I really really wanted my bubble popped.
One needs the Apple supplied driver for this work. It will not work because the driver to basically function on the updated Mavericks is not supplied by Apple Updates, so the HP driver that stops printing an extra page is rendered useless. I spent, wasted two days going back and forth between Support threads, HP chat and on the phone, through all the Mac channels where I was told that the 2011 HP was antique. HP said Apple had the drivers. So, they pointed a finger at one another with this unlucky customer caught in the crossfire. HP said Mac did it and Mac said HP did it. BOOM ! goes the guy in between who spent a good bit of money to have good equipment. What is wrong with expecting a printer to last beyond 3 years, or for a back up drive to last more than 3 years?
I do appreciate the attempt to help though. It was here in Discussions where I was guided to the gimp driver, drivers which in the past always worked when needed but in this case something wicked about Mavericks prevents it from working. No matter how many times HP says it works on their site all you have to do is try and then speak with customer service to find out that in a parellel universe this may logically hold. It does not hold here. If it were the case that by working in Lion it would work in Mavericks then there must be something wrong with me. But why, APPLE, is it that one day it works, do the update and then it does not when Lion was the previous OS? I did Everything, every single thing recommended by people who had good ideas and wanted to help but all too often the facts tell us nothing of the world. Facts are tools used to decieve, the world is where it works or does not work and in this case Mavericks has cost me close to $300. Probably not a big deal in some cases, but money is money. When it is gone it is gone.
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A friend told me the same about planned obsolescence in that since printers are cheap and ink is expensive they don't really care about customer satisfaction. Three years old is antique, out of date. We should and must all be angered by this hatred for the customer shown by manufacturers across the board. Blaming the customer is ridiculous and absurd but not unheard of, in fact it has become the rule of thumb from the other side. The customer is innocent. All we want is to buy premium equipment and to have it behave in a manner befitting the cost. I am an Apple user since 1994. I designed a restaurant on a 333 mhz black and white Mac. You know, the big floppy disc one. I am not new to Apple. Fiercely loyal for 20 years. This is the most angered I have been by the flippant attitude shown to us all.
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andybacon wrote:
After updating to Lion 10.7.5, iCal refuses to work: won't change day/week/month, no previously entered appointments shown, can't add any new ones either. Now what? Of course, I have no backup (didn't think I needed to with iCloud).
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PIXMA MG5420: scanner doesn't work, get error message that driver will be closed 3 202 19

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I recently installed WIndows 8 and now my scanner doesn't work. I have an HP M175nw printer/scanner

I recently installed Windows 8 and now my scanner doesn't work. I have an HP M175nw printer/scanner

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Hope it works..
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Scanner doesn't work w/All in one Series

scanner doesn't work with Deskjet F4100 series. My printer disappeared when I tried to print a PDF file. I had to uninstall/reinstall, but now I don't have access to HP Solutions Digital Imaging Monitor It always says "no devices found" and closes. I have Window Vista 32. I tried to find the ".exe" file, but errors say file cannot be found. The printer works, but the scanner. It shows that I have Xerox Work Center scanner but the profile shows no filename or resolution. The properties say the scanner is working properly, but HP solutions can't detect a device. Help
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View Solution.

Hi,
I received an update from HP on Sat urday and when I completed the update (took about 3 hours) along w/reinserting the disk that came w/the F4100 all in one, I could finally connect to Solutions Center, and now I can scan. YEA!!! When I turned on my computer the update automatically came up and the restore point from a previous installation attempt. Thanks so much this means the world to me. I will also send this message from another person who was helping me.
Moneybags

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simple. I got similar issues with my cx3900 all-in-one.
What I did is to create a udev rule to force the related devices to be owned to specific group.
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/etc/udev/rules.d/goddamned_scanner.rules
ACTION=="add", BUS=="usb", ATTRS{idVendor}=="Vendor", ATTRS{idProduct}=="Product", MODE:="0660", GROUP:="scanner"
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replace Vendor and Product by the information supplied by the output of lsusb (vendor:product) and reload the udev ruleset with:
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Last edited by kjon (2009-02-28 16:00:51)

Scanner refuses to work

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