Scanning and Bluetooth

I just bought a Canon MP460 that scans and prints. I use bluetooth to print nd it works fine. I'd like to know how to scan something to my MacBook. I tried just scanning it but it says I have to hook up a USB and turn on a computer. I know my bluetooth is on. What should I do?
MacBook Mac OS X (10.4.9)

Hi sybella:
I briefly researched the Canon USA website for your product. The information mentioned "wireless printing," but I could not find anything about wireless scanning. I would connect the device to your Macbook using a USB cable as a quick "fix." I would also pose the same question to Canon through their website to see if there is a way for your scanner to operate wirelessly.
Barry

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Okay my friends, maybe some of you could give me a clue what the heck is going on.
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In the right conditions, Bluetooth can work up to 30 feet, and through walls. It can't do anything unless you let it. Look in the "Bluetooth" system preference. See if anything shows in the left column. If so, you can select it and see information about in in the right column. Click on the gear at the lower left to see if there is an option to ignore that particular device, or if you aren't using Bluetooth, you can turn it off with the upper-left checkbox.

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After initially installing my new HP Photosmart C309g-m All-In-One printer via the installer (through USB) on the HP website, I had no success connection to it via Bluetooth after installation.
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You can try the steps recommended here: http://www.apple.com/support/ipad/assistant/itunes/

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
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Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
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So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
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I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
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Our power was out AGAIN from the 17th through the 19th (don't get me started).
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I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
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Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

HP Scan and Capture Can't change the location that scanned documents go to

I just upgraded to Windows 8.1. I scanned a word document using HP Scan and Capture and the default location to save files is now "This PC". I can see the folders under "This PC" and can save the document to one of the folders, but I can no longer browse to anything else. If I click on This PC, I have the option to go to OneDrive, This PC or Network.
If I click on Network - I can type in \\mycomputer but it just let's me select a folder. I'm trying to get to an external hard drive and I've tried typing \\external drive, \\f, \\f:, \\f:\
Anyone have any suggestions? I've gone to the preference section of HP Scan and Capture and when I select that I want to change the default location where I save the files, it puts me back to the This PC area.

Hello mnmjackson, and welcome to the HP Forums.
I see you are running into issues with your scans save location. I would like to try and assist.
I would recommend creating a new destination folder, and manually type out the full file path.
Please let me know if you have any questions. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do I use my canon mx432 to scan and email the information?

How do I use my canon MX432 to scan and send the scanned documents forward on e-mail?

Hi supercon!
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the applications you're trying to scan with.
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!

Has anyone else downloaded iOS 7 on a 4S and found the WiFi and Bluetooth don't work anymore?

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Wireless All-in One receives scan and ink level but does not print

My wireless printer was working fine, now it can scan and send scan to my computer, my computer receives ink levels in the utility. Now it will not print from Word or other programs that I was able to print. When I restart the computer with a document in the printer queue, when it gets to my desktop screen, it prints. But still will not print from Word unless I do the restart again. I have restarted the printer(which works with other computers in the house) and even deleted and reloaded the HP program. My computer receives but does not print. I even tried direct usb connection

Hi raavindra,
Welcome to the HP Forums.
I see that you are having some issues when attempting to do a scan or a copy.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

WIndows 8 App - HP Scan and Capture

HP has released a cool new app for scanning on Windows 8. If you have a copy of WIndows 8, you can download HP Scan and Capture from the Microsoft Store or by clicking on this link:
http://apps.microsoft.com/webpdp/en-US/app/hp-scan-and-capture/94fffdd0-bb3b-4adc-96ca-24c1d79e16c6
The official list of supported devices is:
HP Color LaserJet CM1410
HP Color MFP 100
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3520 series
HP Deskjet 4620 series
HP Deskjet 5520 series
HP ENVY 100 D410 series
HP ENVY 110 series
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 MFP M425
HP LaserJet M1530
HP LJ300-400 color MFP M375-M475
HP Officejet 4620 series
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7500 E910
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 7510 series
HP Photosmart Plus B210 series
Please try it out if you have one of the supported devices and let us know what you think!
Although I am an HP employee, I am speaking for myself and not for HP.
This question was solved.
View Solution.

Could it be that the App isn't there for me - I am in the UK, and I don't get any chance to install from the Store (or from your link).
Best regards,
Jeff

Scan and Capture minimizes to taskbar immediately and does not allow scan selection

Scan and Capture was working great prior to upgrade to Windows 8.1 and (I think) and upgrade to V1.4. I vaguely recall using some app from HP to uninstall the previous version...
Current symptoms are that the app will fire up, briefly show the splash screen, and then immediately minimize to the task bar. Clicking on the app in the task bar will bring the splash screen back up briefly, followed by minimization again to the task bar. The app can be closed by right clicking the app on the task bar.
I have uninstalled the app and reinstalled to no avail. My guess is that there is some registry junk left behind during the uninstall that needs to be scrubbed. Probably a function of the uninstall of the previous version?
App works just fine on another Win8.1 PC with the same printer, so I doubt it is a hardware or network issue, however, for completeness, the scanner is an HP CM1312nfi MFP and the PC is an HP Pavillion, [email protected], 8GB RAM, running 64 bit Win8.1 Pro with Media Center.
Thanks for any pointers.

To follow on...
I reinstalled the Complete Package. Subsequent to this install, the legacy HP Laserjet Scan (with UI from 2009) and the legacy Windows Scan and Fax applications connect and scan from this MFP just fine.
The Metro apps (Windows Scan and HP Scan and Capture) do not. The Window Scan (Metro) gives a "Problem Connecting to Scanner" error.
The HP Scan and Capture has the same behavior as before -- splash screen for a second and then minimized to the task bar. I have also tried to launch HP Scan and Capture from the HP AiO Metro app with the same results.
To sum up, the WinXP applications work. The Win8 applications do not.
Junk in registry? Or driver issue?

With my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why

with my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why isn't it possible?? Bad ssoftware while downloading it from internet because I lost CD rom. No pilot available for scanning with it??? Bad version of soft??? I bauught this printer because of his utility and space occupped: able to print, copy and scan in same machine, gain of room, perfect, but my scanning function is not working!!!! I would like to solve this damned problem which upset me since several weeks.... Waiting for an answer and a solution, best regards

pmonteil31 wrote:
Waiting for an answer and a solution, best regards
Hi,
Sorry you have to wait longer because I can not find your printer model under Google. Must be very old ?
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
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Scanning and Bluetooth

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