Scanning and copying

I can no longer scan from my laptop to the printer, nor can I copy from the printer location.  I can print from my computer to the copier but that is all.  When I did the updates the last time, this is what happened.  How can I get my printer to scan now?

Hey @Janice4347,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the copying and scanning issues you're experiencing on your HP All-in-One product. However, I do have a few questions for you in order to provide you with accurate support.
1. What Operating System are you using on your computer?
What's my OS?
2. What Printer do you have?
What's my model number?
3. Is your product connected through USB Cable or Networked?
4. Are you getting any errors when trying to copy from the printer?
In the meantime can I have you plug you printer directly into a wall outlet for power. Sometimes when products lack power by being plugged into a power strip or surge protector it can cause the printer not to function properly. Also, can I have you perform a power reset on your product. To do this, with the printer powered on just disconnect the power cable from the rear of the printer for 30 seconds. Plug the printer back in and it should turn back on on its own. Once the printer returns to a ready state just to copy.
Please let me know if these steps resolve your issue. Should you still be experiencing issues be sure to respond to this post with the answers to the questions above. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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