Scanning to email - Error message - username, password incorrect

I have just got a new OfficeJet x576dw. When I try to scan to any of the email address I have sent up an Error message tell me that "username or passowrd incorrect. Make sure both user account and passowrd are vaild" 
What is this? Why do i go to make sure these are correct?

Hello MrCharlesAndrew,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP OfficeJet x576dw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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