Screen shows the end of a USB cord with an arrow pointing to "iTunes". it wont go away and when i plug into my computer, it does nothing. please help!
i have already tried:
deleting itunes completely
reinstalling itunes
charging my ipod
calling support (no help)
turning it off and turning it back on
switching USB ports
switching USB cords
Yes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(
Similar Messages
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I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either. This happened after I agreed to a software update which failed. How can I get it going again?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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i started to update my iphone 4, and in the middle of the update, an icon popped up saying that "iTunes has detected an iPhone in recovery mode. you must restore this iPhone before it can be sued with iTunes."
I really cannot lose the data on my phone. i foolishly did not back up everything ecause there was a previous problem i had with icloud and i needed to delete all of my icloud accounts accept for my contacts.
WHat would i lose if i restored it? and do i need to restore it?
is there another way? if there is, i definetely do not need the update. someone please help me.First, in iTunes, launch Preferences and go to the Devices tab. Check the date and time of the last backup. If it is recent you can restore it. However, if you mean you have the photos back in your Camera Roll then the backup was already restored. To get your music and apps back it should just be necessary to click "Sync".
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i would appreciate help with this situation.
thanks Theo mDo you have iTunes installed on your PC? What level? Itunes is at: http://www.apple.com/itunes/
If you have iTunes but your iPod is not recognized read this: http://support.apple.com/kb/TS1538 -
My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer. What do I do now?
Try restoring it using Recovery Mode.
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I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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my iphone phone wont turn on and when i plug into computer it wants to restore then gets stops at the 'waiting for iphone' what do i do? not jailbroken not damaged? HELP!!!!!
i have, its connected to my sisters computer,it starts to restore then says there was a problem downloading the software for the iphone, the network connection has timed out. what does this mean?
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I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
The screen only shows itunes and a usb picture with an arrow pointing to itunes
I reset or reset the factory settings onmy ipod touch and now when i turn it on it only shows a screen w/a pix of a usb cord and an arrow pointing to an itunes logo. I'm not sure what to do next.
If the Device has been modified, this will not necessarily work...
See Here...
http://support.apple.com/kb/HT1808 -
One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
How do a reset the device or clear the message?
BillyDOhMyPizzaPie wrote:
...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
Can anyone PLEASE help me!!? I didn't realize that would be my title so, bear with me hear and read the title!!^^
The screen is telling you to connect the iPod to your computer and restore via iTunes. What happens when you do that?
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad -
While updating my iphone4s I get a cord with an arrow pointing to iTunes. Why?
iTunes says I must restore my phone first...
Your phone is in recovery mode, connect to itunes and restore your phone, after it is done, you can use your backup to retrieve your data back.
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hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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