SD-R6112 drive no longer recognized - Error Code 19 in device manager

Hello!
I have two opticals (one internal, one external) that suddenly are unrecognized. Both are showing up in device manager with the same error message as follows:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
After uninstalling and re- installing both several times, including rebooting the devices still will not change status.
The devises are: TOSHIBA DVD-ROM SD-R6112 (internal)
TSST corp CD/DVDW SH-S182M USB Device (external)
Both devices were working just fine the last time I was on my laptop, 2 days ago.
I assume I need to delete some registry entries, but without specifics, I'm not going there!
Can anyone help me?
Thanks so much
Photographer with customers waiting for images...
Susan DeFurianni

In my knowledge a registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure opening the service registry entry, or if the driver name cannot be obtained from the service registry entry.
As far as I know Microsoft provides these solution options:
Click Uninstall, and then click Scan for hardware changes to load a usable driver.
Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.
Furthermore you could try to remove the Upperfilters and LowersFilters from this registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4 D36E965-E325-11CE-BFC1-08002BE10318}
If it doesnt help then access the device manager reinstalls the primary and secondary channel from the IDE ATA/ATAPI Controller section and reboot.
Good luck and Bye

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