Search in Inbox - IC WEBCLIENT

Dear Experts,
While searching Categories In the Inbox tab in IC Webclient, the search should only display the complaints created by a particular user only.
This is possible when Assigned to "ME" dropdown is selected.
Acc, to our business scenario, the TEAMLEADER of a group shld be able to view all the complaints assigned to his teammates.
can any1 guide me on this.
-Nirav
correct answers will be rewarded

Hi nirav
There are two ways of doing this
1. as mentioned by shridhar
Assign your Team Lead user id -->BP -->IC Org in the PPOMA
If you Team Lead user id is there in all org's he can see the complaints made by agenmts in all the org's.
2. SPRO > ICWC>Agent Inbox>Map Item Attributes to Inbox Attributes>Map Business Transactions to Responsible Employees and Groups .Map your complaint transaction type here.
Now, in the ICWC in the agent Inbox search via category drop down.
Cheers!!
Raj

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
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Search in Inbox - IC WEBCLIENT

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