Security question forgotten

Could not change the security question as it asks for the old ones which I don't remember. Please advise.

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Similar Messages

  • HT5312 Security Questions Forgotten

    I seem to have read and reread the article about forgotten security questions a million times, but still I can't seem to get it right.
    I have tried to verify my rescue email, but for some reason it does not want to verify, and I cannot access my itunes store, since I can't remember my security questions.
    Must this be so difficult?  Please just help me reset my answers to those stupid questions, or at least let us choose our own questions, so that I can remember the answers.
    Help!!!

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Security questions forgotten and how to sent to an old cancelled email address

    can remember answers to security questions and the info to recover is sent to a non-existent or cancelled address

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114828)

  • HT5312 Security question forgotten

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help ! Thanks!

    The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Blackberry ID security question forgotten

    How do you reset your Blackberry ID when you forget the security question?

    Good day
    Welcome to BB forums
    you can try to call your carrier see if they can help you with recoving your ID, without your security answer you really stuck!
    Try using your laptop or pc to log in or resetting your password
    http://bbid.com
    read some of the info below
    BlackBerry ID lockout behavior
    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

  • Apple ID security questions, forgotten?

    I want to buy a game for £0.69, the phone has asked me for my Apple ID which I have provided and then taken me to answer 2 security questions, both of which I don't remember answering. How do I reset the questions and answers?

    Security questions
    http://support.apple.com/kb/HT5312
    http://discussions.apple.com/docs/DOC-4551

  • Security questions forgotten after limited tries

    So I'm on in Spain (and my AppStore was Dutch, so I hard to change it 'n' stuff) but than it asks me my security questions, that I don't remember after a few gueses it says I reached the limit of tries so I can't ask for an email.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86652)

  • Security Questions Forgotten

    I DON'T HAVE A RESCUE EMAIL. And I FORGOT MY SECURITY QUESTIONS. How can I fix that so I can purchase things again? It's been almost a year since this started.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114886)

  • Apple ID Security Questions Forgotten Itunes

    I need help for my apple ID when purchasing something on Itunes
    i want to buy a song on iTunes but it is on my new PC & of cousre the sercurity questions come up. I've Forgotten the answers & the secondary e-mail address is wrong. how do i reset the Questions & the secondary e-mail. (if i ask to reset the questions it sends it to the wrong secondary e-mail)
    Thanks soo much if any of your ideas help
    (P.Si do not want to contact apple support through the phone)

    You need to contact Apple in some way; you may be able to use this form to contact them. Only they can assist with recovering lost security answers in the absence of a valid rescue email address.
    (88087)

  • HT201363 My account is asking for my security questions, but the answer to one is never right. Also, I can't receive reset information because the emergency email ends with .con, a mistake I missed when creating my account. Please help me I'm getting very

    Please help, my account will be locked. The safety email is s*****@gmail.con. It ends with .con. IT ENDS WITH .con. Since the last time you people didn't take that into account I decided to make it very obvious. Also, I can't change the email because I have to answer the security questions. Which I can't do because out of 4 choices, none are correct, and I can't get a reset email because the email doesn't exist and will never exist. I'm getting irritated because I also can't get proper support, mostly because I connot call, and the support I received didn't solve my problem because they didn't bother to read the whole problem. This is ruining my Apple experience, please help, or help me find someone who can.

    The other option is the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions, Forgotten Security Questions and then you have choices for making contact but those are still limited to calls or rescue email.  So this comes back to the same problem if you cannot call or receive an email.

  • I would like to update my payment information but i do not remember the answers to the security questions

    want to update payment information but dont remember the answers to the security questions.

    Security Questions Forgotten
    If you do not have a rescue email address (different from alternate email address) set up on the account, you will need to contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic) or by phone: Apple Support Numbers
    If you do have rescue email address set up:
    Go to http://appleid.apple.com. Underneath where it says “Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
    After you sign in, click on "Passwords and Security" on the left.
    You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
    Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
    After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
    The "Forgot your answers?" link will not appear if you do not have a rescue email address set up.

  • After 3 years, I got a new iphone5 and ran into the security question issue. Because of the questions apple chose, I have no idea what the answers are. I did the iTunes email thing and waited 36 hours for a response. I

    After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.

    Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY!  Thanks.

  • TS1702 I resently suffered from a concussion and I can't remember my security questions how do I reset them?

    I want to download apps with my iPod but I can't remember my security questions.

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I have forgotten my Apple ID and my security question. How can I change it. When I try to verify it through email it never goes through...

    I've forgotten my Apple ID and my security question. I've tried to receive the Apple ID through email but I never receive the email.

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • I have forgotten my apple security questions, when I go to My Apple ID and click on password and security, there is no option to reset my security questions even though I have a rescue email adress, how do i reset my security question ?

    I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89174)

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