Self-Registration Portal Cisco ISE 1.3 Keeps Going Back to Auth Page

Question

We upgraded our Cisco ISE from 1.2.x to 1.3.x.  The migration was successful, and everything appears to be correct.  I see that our customized portals were brought over as well.  We've created a new customized guest portal.  We've updated the authorization profile to reflect the new portal.  When a user goes through the process of registering, they register successfully, and then use the registration information to sign in successfully.  However, when they attempt to browse to a web page, they are redirected right back to the authentication page.  I've checked the SSID.  It's set for L2 mac-filtering, Radius NAC, and for our ISE ACL.  For the authentication security, CoA is enabled.  When the upgrade was completed, I did follow all of the post-migration tasks.  Can anyone give me any ideas why users are being redirected right back to the auth screen, once successfully authenticating, and not able to get to any internet sites?  Thanks for your help!

Answer 1

Salodh,
Thank you so much for the quick reply!  Please find the export below:
<?xml version="1.0" encoding="UTF-8"?>
@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding-left:4em; } * { display: block; padding-left: 2em; } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; position: absolute; left: -1em; } .collapse { display: block; } .collapse:before { content: '-'; color: red; position: absolute; left:-1em; }
<Root>
<!--This section describes the Policy-Sets configured in ISE-->
<PolicySets> <PolicySet name="Wired" description=""> <Conditions relationship="OR"> <Condition name="Wired_MAB" type="REUSABLE_COMPOUND"/> <Condition name="Wired_802.1X" type="REUSABLE_COMPOUND"/> </Conditions> <Authentication> <rules> <rule name="Default" status="Enabled"> <Conditions/> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult name="Internal Endpoints"> <IdentitySource name="Internal Endpoints" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>CONTINUE</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> </rules> </Authentication> <Authorization> <StandardRules> <rule name="Default" status="Enabled"> <Conditions/> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="PermitAccess" type="Standard"/> </rule> </StandardRules> <LocalExceptionRules/> </Authorization> </PolicySet> <PolicySet name="Wireless" description=""> <Conditions relationship="OR"> <Condition name="Wireless_MAB" type="REUSABLE_COMPOUND"/> <Condition name="Wireless_802.1X" type="REUSABLE_COMPOUND"/> </Conditions> <Authentication> <rules> <rule name="Wireless Users" status="Enabled"> <Conditions relationship="AND"> <Condition name="Wireless_802.1X" type="REUSABLE_COMPOUND"/> </Conditions> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult name="AD1"> <IdentitySource name="AD1" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>REJECT</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> <rule name="Default" status="Enabled"> <Conditions/> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult name="Internal Endpoints"> <IdentitySource name="Internal Endpoints" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>CONTINUE</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> </rules> </Authentication> <Authorization> <StandardRules> <rule name="Internal-Users-KMTMACHINE" status="Enabled"> <Conditions relationship="AND"> <Condition name="WLAN-User" type="REUSABLE_COMPOUND"/> </Conditions> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="WLAN-PERMITALL" type="Standard"/> </rule> <rule name="Internal-Users-MDM" status="Enabled"> <Conditions relationship="AND"> <Condition name="WLAN-User" type="REUSABLE_COMPOUND"/> <Condition name="WLAN-UserMDM" type="REUSABLE_COMPOUND"/> </Conditions> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="WLAN-PERMITALL" type="Standard"/> </rule> <rule name="Internal-Users-NONMDM1" status="Enabled"> <Conditions relationship="AND"> <Condition name="WLAN-User" type="REUSABLE_COMPOUND"/> <Condition name="WLAN-NotMDM" type="REUSABLE_COMPOUND"/> </Conditions> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="WLAN-PERMITONLYINTERNET" type="Standard"/> </rule> <rule name="Guest" status="Enabled"> <Conditions relationship="AND"> <Condition type="ADHOC">DEVICE:Device Type EQUALS All Device Types#Wireless</Condition> </Conditions> <identityGroups> <identityGroup name="Guest" type="User Identity Groups"/> </identityGroups> <Result name="Internet-Only" type="Standard"/> </rule> <rule name="Guest-CWA" status="Enabled"> <Conditions relationship="AND"> <Condition type="ADHOC">DEVICE:Device Type EQUALS All Device Types#Wireless</Condition> </Conditions> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="Guest-CWA" type="Standard"/> </rule> <rule name="Default" status="Enabled"> <Conditions/> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="DenyAccess" type="Standard"/> </rule> </StandardRules> <LocalExceptionRules/> </Authorization> </PolicySet> <PolicySet name="Default" description="Default Policy Set"> <Conditions/> <Authentication> <rules> <rule name="MAB" status="Enabled"> <Conditions relationship="OR"> <Condition name="Wired_MAB" type="REUSABLE_COMPOUND"/> <Condition name="Wireless_MAB" type="REUSABLE_COMPOUND"/> </Conditions> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult name="Internal Endpoints"> <IdentitySource name="Internal Endpoints" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>REJECT</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> <rule name="Dot1X" status="Enabled"> <Conditions relationship="OR"> <Condition name="Wired_802.1X" type="REUSABLE_COMPOUND"/> <Condition name="Wireless_802.1X" type="REUSABLE_COMPOUND"/> </Conditions> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult> <IdentitySource name="Internal Users" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>REJECT</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> <rule name="Default" status="Enabled"> <Conditions/> <Result name="Default Network Access" type="AllowedProtocolServices"/> <IdentitySourceRules> <rule name="Default" status="Enabled"> <Conditions/> <IdentitySourceResult> <IdentitySource name="Internal Users" type="IdentityStore"/> <AuthenFailed>REJECT</AuthenFailed> <UserNotFound>REJECT</UserNotFound> <ProcessFailed>DROP</ProcessFailed> </IdentitySourceResult> </rule> </IdentitySourceRules> </rule> </rules> </Authentication> <Authorization> <StandardRules> <rule name="Wireless Black List Default" status="Enabled"> <Conditions relationship="AND"> <Condition name="Wireless_Access" type="REUSABLE_COMPOUND"/> </Conditions> <identityGroups> <identityGroup name="Blacklist" type="Endpoint Identity Groups"/> </identityGroups> <Result name="Blackhole_Wireless_Access" type="Standard"/> </rule> <rule name="Profiled Cisco IP Phones" status="Enabled"> <Conditions/> <identityGroups> <identityGroup name="Cisco-IP-Phone"/> </identityGroups> <Result name="Cisco_IP_Phones" type="Standard"/> </rule> <rule name="Profiled Non Cisco IP Phones" status="Enabled"> <Conditions relationship="AND"> <Condition name="Non_Cisco_Profiled_Phones" type="REUSABLE_COMPOUND"/> </Conditions> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="Non_Cisco_IP_Phones" type="Standard"/> </rule> <rule name="Default" status="Enabled"> <Conditions/> <identityGroups> <identityGroup name="Any"/> </identityGroups> <Result name="PermitAccess" type="Standard"/> </rule> </StandardRules> <LocalExceptionRules/> </Authorization> </PolicySet> <GlobalExceptions> <rules/> </GlobalExceptions> </PolicySets>
<!--This section describes the Reusable Conditions configured in ISE-->
<ReusableConditions> <Authentication> <Compound> <condition name="Wired_MAB" description="A condition to match MAC Authentication Bypass service requests from Cisco Catalyst Switches" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Call Check</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Ethernet</Condition> </condition> <condition name="Wireless_MAB" description="A condition to match MAC Authentication Bypass service requests from Cisco Wireless LAN Controller" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Call Check</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Wireless - IEEE 802.11</Condition> </condition> <condition name="Wired_802.1X" description="A condition to match an 802.1X based authentication requests from Cisco Catalyst Switches" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Framed</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Ethernet</Condition> </condition> <condition name="Wireless_802.1X" description="A condition to match an 802.1X based authentication request from Cisco Wireless LAN Controller" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Framed</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Wireless - IEEE 802.11</Condition> </condition> <condition name="Switch_Local_Web_Authentication" description="A condition to match authentication requests for Local Web Authentication from Cisco Catalyst Switches" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Outbound</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Ethernet</Condition> </condition> <condition name="WLC_Web_Authentication" description="A condition to match authentication requests for Web Authentication from Cisco Wireless LAN Controller" relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Login</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Wireless - IEEE 802.11</Condition> </condition> </Compound> </Authentication> <Authorization> <Compound> <condition name="Wired_802.1X" description="Default condition used to match an 802.1X based authentication requests from Cisco Catalyst Switches." relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Framed</Condition> <Condition type="ADHOC">Radius:NAS-Port-Type EQUALS Ethernet</Condition> </condition> <condition name="Wired_MAB" description="Default condition used to match MAB Authentication Bypass service requests from Cisco Catalyst Switches." relationship="AND"> <Condition type="ADHOC">Radius:Service-Type EQUALS Call Check</Condition> <Condition type="