Send Email issue using "Mail Server Load balancer" (Cisco ACE 20)

Question

I have asked this question in SAP MII forum too but it appears issue could be in NetWeaver Mail API. Please let me know if someone have experienced this kind of issue or any suggestions.
The send email action was working file in MII with smtp mail server on port 25. Recently basis did a change in mail server ip address and they installed a new Load Balancer . The Load balancer is between SMTP and MII. After this change MII does not send email (unknown source error). now MII send email action has ip address or qualified path of Load balancer in MII send email configuration instead of direct ip address of SMTP server. Below is the error message in Net Weaver logs.
MII still sends email if direct ip address of email server  provided instead of Email Load balancer but not through Load balancer .
Any suggestions ?
Could not authenticate mail account (Unknown Source)
[EXCEPTION]
javax.mail.AuthenticationFailedException
at javax.mail.Service.connect(Service.java:319)
at javax.mail.Service.connect(Service.java:169)
at javax.mail.Service.connect(Service.java:118)
at com.sap.xmii.storage.connections.MailConnection.sendMail(MailConnection.java:202)
at com.sap.xmii.bls.executables.actions.mail.MailActions.send(MailActions.java:223)
at sun.reflect.GeneratedMethodAccessor1412.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:592)
at com.sap.xmii.bls.engine.ReflectiveAction.doExecute(ReflectiveAction.java:747)
at com.sap.xmii.bls.engine.BaseNode.executeNode(BaseNode.java:198)
at com.sap.xmii.bls.engine.BaseAction.execute(BaseAction.java:76)
at com.sap.xmii.bls.engine.runners.ProductionRunner.runAction(ProductionRunner.java:147)
at com.sap.xmii.bls.executables.sequences.Sequence.execute(Sequence.java:50)
at com.sap.xmii.bls.engine.runners.ProductionRunner.runSequence(ProductionRunner.java:126)
at com.sap.xmii.bls.executables.controls.Switch.doExecute(Switch.java:131)
at com.sap.xmii.bls.engine.BaseNode.executeNode(BaseNode.java:198)
at com.sap.xmii.bls.engine.BaseControl.execute(BaseControl.java:127)

Answer 1

Hi Ahmed,
I don't have experience with Blackberry, but, as the document mentions, the first thing to do would be making sure that the connection timeout  is set to something high enough
You can find more details on how to modify this value at the link below:
http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/ace/vA2_3_0/configuration/security/guide/tcpipnrm.html#wp1074289
I hope this helps
Daniel