Sending PDF and not XML

Hello,
I am trying to send a PDF and not XML when clicking a button that I created. Heres what I did:
1. Create the button
2. Select it
3. Field tab>Control Type>radio button select Submit
4. Submit tab>in the Submit to URL: box I type the email address in this format: mailto:[email protected]
5. Submit As: drop down list select "PDF"
I uploaded this form to my server, downloaded Adobe Reader 8 on another computer, logged in from that other computer, but when I click on the submit email button nothing happens. It works if the form is set for XML, but not PDFs.
Is this the correct syntax for the email address?
What else is there that am I missing or doing wrong?
Thank you

Hi,
I had this problem.
Open the form in Acrobat Professional. Click on "Advanced" and "Enable Usage Rights in Abobe Reader". Click on "Save Now" and try it again.
I hope this helps!
Emma

Similar Messages

How to: 1. Submitt form as PDF and not XML 2. Allow user to save to computer Thanks

How to:
1. Submitt form as PDF and not XML
2. Allow user to save to computer
Thanks

Thanks For the Post!!
Please be advised that this forum is for discussions about
the Acrobat.com online services only. Your best source of questions
and answers for Acrobat would be in the
Acrobat Windows
Forums or the
Acrobat Macintosh
Forums.

Output of form so result is pdf and not xml

I am new to Adobe Lifecycle Designer ES and have created a simple form, which will be submitted by email. When the form is emailed, the resulting output is an XML file. I need the resulting file to be a pdf, with all fields showing.
I have searched and cannot find the means and option to do this. I would appreciate help on this matter.
I am using LC Designer ES ver 8.2.1.
Thanks.
Mark K

Yes you can.. You need to use xfa.host.importData(); method to import an XML file to your PDF. Before you do that you need to add a data connection using the XML in form and bind the fields to tags in the XML. This way, when you import the XML ,the form knows where to pupulate the XML tag values..
Check this thread to get a sample file and XML..
http://forums.adobe.com/thread/622594
Hope this helps..
Thanks
Srini

I have Adobe Reader XI with the package that allows me to send pdfs and convert pdfs to Word. When I open a pdf and try to search the search shows no matches even though the word I am searching for is in the document. Any suggestions how to search?

I have Adobe Reader XI with the package that allows me to send pdfs and convert pdfs to Word. When I open a pdf and try to search the search shows no matches even though the word I am searching for is in the document. Any suggestions how to search?

Once again, my thanks for your assistance. If I may impose on your generosity one more time, if I understand you correctly if I create a document on Word or WordPerfect, print it and scan it to create a pdf, the search function will not work. But, if I create the pdf document in Word the search function will work. Unfortunately, I am not sure how I create a pdf document in Word other than by printing it and scanning it. Could you please explain.
William B. Kohn, Esq.
General Counsel
Paul V. Profeta & Associates, Inc.
769 Northfield Avenue
Suite 250
West Orange, New Jersey 07052
(973) 325 - 1300
(973) 325 - 0376 (Facsimile)
[email protected]<mailto:[email protected]>

Program only coverted half my PDF and not working, Please refund me

Program only coverted half my PDF and not working, Please refund me

Hi,
I am sorry that it did not work for you.
May i know is this happening with all files?
Would it be possible for you to send me the document so that i can check what is the actual issue.?
Regards,
Florence

HT3529 Why is my messages sending green and not blue

Why is my messages sending green and not blue

Green means the message was sent as an SMS/MMS.
Blue means the message was sent as an iMessage.
If sent as green, the recipient doesn't have an iPhone with iMessage enabled or if they do, they have turned iMessage off.

Send pdf and xml to URL on one click

My scenario is:
-online Adobe form in ZCI layout with XML based interface created in webdynpro.
-In webdynpro (form is embedded) Vendor fills out the form with the requested Payment, clicks the button and the form is saved at URL.
-Then Approver will open PDF from that link, make his change and save it at that URL.
-Then another Approver will open PDF from that link, make his change and save it at that URL.
-Finaly Webdynpro program will upload the XML data from that URL into the embedded form and User will initiate sending the form data to SAP.
I understand that every time the form is saved - it is needs to be saved in both PDF and XML.
PDF is for the user to make changes on the form.
XML is for webdynpro to upload the form data and then send it to SAP.
In Livecycle Designer there is Submit buttom in Standard library.
The button has dropdown of Submit As : xdp, pdf, xml.
So I can select only pdf OR xml - not both.
How could I send to URL both PDF and XML on one click?
Thank you ,
Tatyana.

From this conversation's thread it appears that Acrobat is not the application / service at issue.
As this user forum has as its focus "Acrobat" it seems that the OP is in the wrong place.
Acrobat's one click send feature provides the user a "draft" email. The user still has to process ("click") through steps with the email client/service to actually get the email out and on its way.
I'm sure that "one click" does everything is available somewhere. Considering all it'd have to do and do right it'd be rather expensive.
Be well...

Email form and not XML

Hello,
How do I set the email button so that the form is mailed and not the data in XML format?
Thank you.

Hi Chris,
Thanks so much for the excellent advice. It was a breeeze once I knew what to do, and clicking on the XML Source Tab brought me right to the line of code that needed to be changed. I uploaded the form to our web site and sent it to myself and the PDF arrived instead of XML.
I do have another question. I can't find settings for Reader Extensions anywhere. I'm guessing this isn't an issue as long as the form is on our web site, but from what you say it seems like if I email the form to our users and they have it on their desktop and try to send it it won't go unless I have the RE settings correct.
I'm a novice and trying to learn so I appreciate your patience.
Thanks.

How can I only send imessages and not texts on my iphone 4S

I have turned OFF Send as SMS on the settings of my iphone. However the phone still allows me to send text messages using the message facility. I am aware that green equals text and blue equals imessage.
I would however like to disable or at least have a reminder before sending a text in order that I do not get billed for sending photos attached to text instead of as imessages
I thought that turning OFF Send as SMS in the settings field would prevent me sending texts and only allow imessages to go out, but this does not seem to be the case
Regards
Dave

You can turn off sending pictures messages except as iMessages by going to Settings>Messages>MMS Messaging and setting it to "Off".

PeopleSoft Invoking BPEL process gets HTML returned and not XML

I am executing a SyncRequestXmlDoc in PeopleCode to call a BPEL process.
In an earlier demo environment this works fine and when I interrogate the log I get a correct Request and Response message :
I have now installed SOA Suite and I am deploying to that and I now have a problem with the Call.
It works.... but does not execute the BPEL Process.
Investigation has found that the PeopleTools Synchronous Message log shows the failing call as returning the HTML form of the BPEL process instead of the XML.
Detailed below are the request and response logs for the working process and then the failing process.
The question is :
Is the BPEL process launched by SOA suite being returned in HTML form because of a setting or configuration issue or .... ?
I can run the failing process from the BPEL Console without any problems ?
Working Call Logs
Request message :
<?xml version="1.0"?>
<SOAP-ENV:Envelope xmlns:client="http://xmlns.oracle.com/POSyncComp" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<client:POSyncCompProcessRequest>
<client:Customer>test2</client:Customer>
<client:Item>1</client:Item>
<client:Quantity>1</client:Quantity>
<client:DeliveryDate>2007-08-02</client:DeliveryDate>
</client:POSyncCompProcessRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
and a correct response :
<?xml version="1.0"?>
<soapenv:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<POSyncCompProcessResponse xmlns="http://xmlns.oracle.com/POSyncComp">
<result/>
</POSyncCompProcessResponse>
</soapenv:Body>
</soapenv:Envelope>
However with a new demo environment where I am using an SOA suite I get the response returned in HTML not XML
Failing call logs shows html form in response
Request Message :<?xml version="1.0"?>
<SOAP-ENV:Envelope xmlns:client="http://xmlns.oracle.com/POSyncCompInt" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<client:POSyncCompIntProcessRequest>
<client:Customer>test2</client:Customer>
<client:Item>1</client:Item>
<client:Quantity>1</client:Quantity>
<client:DeliveryDate>2007-08-02</client:DeliveryDate>
</client:POSyncCompIntProcessRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Response Message :
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html><head><title> Web Service</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<style type="text/css" media="screen">A:link { font-family: Arial, Helvetica, sans-serif; color:#663300; background-color : #FFFFFF;}
A:active { font-family: Arial, Helvetica, sans-serif; color:#ff6600; background-color : #FFFFFF;}
A:visited { font-family: Arial, Helvetica, sans-serif; color:#996633; background-color : #FFFFFF;}
A.navigation:link{font-family: Arial, Helvetica, sans-serif;font-size:65%;color:#996633;background-color : #FFFFFF;}
A.navigation:active{ font-family: Arial, Helvetica, sans-serif; font-size:65%; color:#996633; background-color : #FFFFFF;}
A.navigation:visited{ font-family: Arial, Helvetica, sans-serif; font-size:65%; color:#996633; background-color : #FFFFFF;}
BODY, P, LI, UL, OL { font-family: Arial, Helvetica, sans-serif; font-size:12px; color:#000000; background-color : #FFFFFF;}
H1 { font-family: Arial, Helvetica, sans-serif; font-size:150%; color:#336699; background-color : #FFFFFF; border : solid #CCCC99; border-width : 0px 0px 2px 0px; width : 100%;}
H2 {font-family: Arial, Helvetica, sans-serif; font-size:120%; color:#336699; background-color : #FFFFFF; border : solid #cccc99; border-width : 0px 0px 2px 0px; width : 100%;}
H3 {font-family: Arial, Helvetica, sans-serif;font-size:110%;color:#336699;background-color : #FFFFFF;width : 100%;}
H4 {font-family: Arial, Helvetica, sans-serif;font-size:10pt;color:#000000;background-color : #FFFFFF;font-weight: bold;width : 100%;}
P.indent {text-indent: 9%;}
.testpage-message-body-editor { margin: 10 0 10px 10px; font-size: 12px; }
.testpage-complex-editor { margin: 10 0 0 10px; font-size: 12px;}
.testpage-complex-editor-body { margin: 10 0 0 10px; }
.testpage-complex-editor-part {     margin: 10 10 0 10px; }
.testpage-header-editor { margin: 10 0 30 10px; font-size: 12px; }
.testpage-header-editor-part { margin: 0 0 10 0px; font-size: 12px; }
.testpage-simpletype-type-tag { color: rgb(128, 0, 128); padding: 0px;     font-size: 12px; margin: 0 2 0 10px; }
.testpage-simpletype-tag {color: blue; font-size: 12px; margin: 0 6 0 2px; text-align:right; }
.testpage-complextype-tag {color: black; font-size: 12px; font-weight: bold;}
.testpage-input {font-size: 12px; text-align:left; }
.testpage-input-box {border: 1px solid dimgray; font-size: 12px; text-align:left;}
.testpage-dropdown { font-size: 12px;}
.testpage-dropdown-box {font-size: 12px;}
.testpage-arraytype-tag {color: black; font-size: 12px; font-weight: bold;}
.testpage-array-element-tag { margin: 0 0 0 10px; }
.testpage-array-element { margin : 10px; background-color: #FFFFFF; background-image: url("med_sub_BG.gif"); }
.testpage-arraytype-adder { font-size: 12px; }
.testpage-checkbox { height: 12px; width: 12px; margin: 2 2 3 0px; }
table {border-spacing: 0;}
td {padding: 1px 4px 1px 4px; width: 130px; }
.testpage-invocation-textarea { margin: 10px 0 0 10px; font-size: 12px; border-top: solid #95b7cd 1px;
border-left: solid #95b7cd 1px; border-bottom: solid #95b7cd 1px; border-right: solid #95b7cd 1px; }
.testpage-invocation-button { margin: 10px 0 10px 150px; font-size: 12px;}
.testpage-array-remove { background-image: url(http://etcintel01.uk.oracle.com:7777/orabpel/InternalCompany/POSyncCompInt/1.0?tp_delete_png); background-repeat: no-repeat; clear: both; display: inline-block; }
.testpage-array-add { background-image: url(http://etcintel01.uk.oracle.com:7777/orabpel/InternalCompany/POSyncCompInt/1.0?tp_add_png); background-repeat: no-repeat; clear: both; display: block; position: relative; left: 1px}
.xmlViewer {font-family: monospace; height: 300px; width: 95%; overflow: auto; position: relative; left:0px;}
.xmlViewer2 {font-family: monospace; height: 85%; width: 95%; overflow: auto; position: relative; left:0px;}
.xmlTag {color: #336699; background-color: transparent; font-weight: bold;}
.xmlAttName {color: #990000; background-color: transparent}
.xmlAttEqual {color: #006699; background-color: transparent}
.xmlAttValue {color: #0033cc; background-color: transparent}
.mode-select { margin: 0 0 0 10px;}
.extras { margin: 10px 0 0 0px; font-size: 12px; }
.expander-open {background-image: url(http://etcintel01.uk.oracle.com:7777/orabpel/InternalCompany/POSyncCompInt/1.0?tp_disclosure_expanded_png); background-repeat: no-repeat; background-position: center; display:inline-block;}
.expander-closed { background-image: url(http://etcintel01.uk.oracle.com:7777/orabpel/InternalCompany/POSyncCompInt/1.0?tp_disclosure_collapsed_png); background-repeat: no-repeat; background-position: center; display:inline-block;}
div.bar {width:85%; padding-left:15px; border-color: rgb(128,128,128);border-width: 0px 0px 1px 0px ; border-style:solid; line-height: 0}
div.container {position:relative; border-width:1px; border:solid #95b7cd 2px; margin-top:20px;padding-top:20px}
div.operation {position:absolute; top:-12px; left:40px; background-color:white}
a .alt { visibility: hidden; position: relative; left: -4px; }
</style>
</head><body onLoad="javascript:buildEditor()">
<h1>POSyncCompInt endpoint</h1>
<p>For a formal definition, please review the Service Description.</p>
<p>Download the JavaScript Stub (<i>BETA</i>) for POSyncCompIntPort and see its documentation.</p>
<script type="text/javascript" src="http://etcintel01.uk.oracle.com:7777/orabpel/InternalCompany/POSyncCompInt/1.0?BPEL_OC4J_Servlettest.js"></script>
<script type="text/javascript">
// Copyright © 2003, 2006, Oracle. All rights reserved.
function switchOperation(selection) {
submit_to_self();
function switchMode(newMode) {
submit_to_self();
function submit_to_self() {
var f = document.forms['CreateMessage'];
f.action = "/orabpel/InternalCompany/POSyncCompInt/1.0";
f.submit();
function toggleHttpParams(transBox) {
var transportParams = document.getElementById("http-params");
if (transBox.checked) {
transportParams.style.display = "block";
} else {
transportParams.style.display = "none";
function handleStressInfo( stressCheckBox ) {
var initiateForm = document.forms['CreateMessage'];
if( stressCheckBox.checked ) {
// User is requesting stress test
// change the address of the form
initiateForm.action = "/orabpel/InternalCompany/POSyncCompInt/1.0?stressTest=";
} else {
// The user does not want a stress test
// change the address of the form
initiateForm.action = "/orabpel/InternalCompany/POSyncCompInt/1.0";
function buildEditor() {
var wsm_interceptors = [];
wsm_interceptors[0] = "reliability";
wsm_interceptors[1] = "security";
var node = document.getElementById("editor");
var editor = findEditors("process", wsm_interceptors);
editor.build(node);
syncFormRadioField('mode_html', true);
syncFormRadioField('mode_xml', false);
syncFormSelectField('operationName', 'process,,');
var soapAction = document.getElementById("soapAction");
soapAction.value = "process";
var soapAction_cb = document.getElementById("soapAction_cb");
soapAction_cb.checked = "true";
</script>
<h2>POSyncCompIntPort</h2>
<form name="CreateMessage" action='/orabpel/InternalCompany/POSyncCompInt/1.0?invoke=' method="POST" onSubmit="javascript:return validateAllAtomicInputs(this);">
<input type="hidden" name="contentType" value="text/xml" >
<input type="hidden" name="portName" value="POSyncCompIntPort" >
<input type="hidden" name="serviceName" value="POSyncCompInt" >
<input type="hidden" name="serviceNamespace" value="http://xmlns.oracle.com/POSyncCompInt" >
<div class="container">
<div id="mode-select" class="operation">
Operation
: <span id="operationSelect">
<select class="testpage-input-box" id="operationName" name="operationName"
onchange="switchOperation( this.value ); return true;">
<option value="process,," SELECTED>process</option></select>
</span>
   <span style="align: right" class="testpage-edit-modes">
<input id="mode_html" name="mode" type="radio" onclick="switchMode( this.value ); return true;"
VALUE="html" Checked />
HTML Form</span>
<input id="mode_xml" name="mode" type="radio" onclick="if(!validateAllAtomicInputs(this.form)){ this.checked = false; document.getElementById('mode_html').checked = true; } else { switchMode( this.value ) }; return true;"
VALUE="xml" />
XML Source
</div>
<div id="editor"></div>
</div>
<div>
<p><i>Note: XML source view contents will not be reflected in the HTML form view</i></p>
</div>
<div class="extras">
<label>
<span><a class="expander-closed" id="tp_http_transport" href="javascript:toggleExpand('http-params','tp_http_transport')"><span class="alt">---</span></a></span>
<span>Show Transport Info</span>
</label>
<div id="http-params" class="extras" style="font-size:12px;padding-left:20px;display:none">
<table><tr>
<td class="testpage-input">HTTP Authentication
</td><td class="testpage-input"><input type="checkbox" class="testpage-checkbox" name="transport-enablement" style="font-size:12px; margin-left:10px"> Enable
</td>
</tr><tr><td>
<table><tr><td class="testpage-input">
User Name</td><td><input class="testpage-input-box"
type="text"
name="form_user"/></td>
</tr>
<tr><td class="testpage-input">
Password</td><td><input class="testpage-input-box"
type="password"
name="form_password"/>
</td></tr>
</table>
</td></tr>
</table>
<div id="soap-action" class="extras">
<label>
SOAP Action
</label>
<span id="testpage-soap-action" class="extras">
<input class="testpage-input-box" type="text" id="soapAction" name="soapAction" size="35"/>
</span>
<span><input type="checkbox" class="testpage-checkbox" name="soapAction_cb" id="soapAction_cb"
onclick="javascript:toggleDisabled(this, 'soapAction')" style="font-size:12px; margin-left:10px"/> Enable</span>
</div>
</div>
</div>
<div id="stress" class="extras">
<div>
<span><a class="expander-closed" id="tp_stress_info" href="javascript:toggleExpand('stressInfo','tp_stress_info')"><span class="alt">---</span></a></span>
<span>Perform stress test</span>
<span> <input type="checkbox" class="testpage-checkbox" name="stress" onclick="handleStressInfo( this )" style="font-size:12px; margin-left:10px"><span> Enable </span></span>
<div id="stressInfo" style="font-size:12px;padding-left:20px;display:none">
<table cellpadding="1" cellspacing="0" width="100%" summary="">
<tr>
<td width="300" class="testpage-input">
Number of Concurrent Threads </td>
<td class="testpage-input">
<input type="text" name="stress_threadCount" value="10" size="4" />
(threads) </td>
</tr>
<tr>
<td class="testpage-input">
Number of Loops </td>
<td class="testpage-input">
<input type="text" name="stress_loopCount" value="5" size="4" />
(loops) </td>
</tr>
<tr>
<td class="testpage-input">
Delay </td>
<td class="testpage-input">
<input type="text" name="stress_delay" value="1000" size="4" />(milliseconds) </td>
</tr>
</table>
</div>
</div></div>
<input type="hidden" name="reliability" value="true"/>
<input type="hidden" name="security" value="true"/>
<input align="right" name="invokeMessage" type="submit" value="Invoke" class="button"/><div id="validation_error_message"></div>
</form>
<h2> </h2>
<p><font face="Arial" size="1">Copyright © 2003, 2006, Oracle. All rights reserved.</font></p>
</body></html>
Is this a setting or configuration problem in my SOA suite install ?
Needless to say the BPEL process does not execute.
Can anyone help ?

Hi Lonneke
Thanks for responding....
You are correct in seeing that the two services are different in name.
However they are identical in function.
I created the service POSyncComp in my earlier version of JDev and deployed it to my local OC4J.
Which is launched by a PeopleSoft call using PeopleCode.
I have now rewritten this service in my new JDev and called it POSyncCompInt and deployed to home in an SOA suite implementation.
So whilst I test and before I roll the original service call out, I have both.
I have duplicated the PeopleCode and tweaked the message call, so that for testing purposes, and before I drop the current working version I have both calls in my PeopleCode event.
The original POSyncComp call still works, but the call to the 'new replacement' does not.
Hence the log shows both calls.... with slightly different names.
The strange thing is that the PeopleSoft LOG shows very similar code in the Request Message, but the response from the new call shows the HTML Form that I get if I run the second BPEL process from the SOA BPEL console.
So it looks like it is addressing the URL correctly.... but it suggests that stand alone OC4J returns a different response to the SOA suite which I am using for the new version of the BPEL process.... Is this configuration ?
It hints at the xsd file and the complex message type at entry to the BPEL process.
I can run the new process from the SOA suite BPEL Console with no problems.
I hope that clarifies your question about two different service names

Paid to allow edit text in PDF, and not working

I wanted to 'edit' text in PDF and followed the instructions, it told be to subscribe and pay to do this. I did subscribe and pay, but the functionality is still not working, keeps directing me to subscribe and pay.

Hi rrobati,
I checked your account,your Export PDF subscription is not confirmed yet at our end.
Once it gets confirmed you will be able to use it hassle free.
Regards,
Florence

Ai file opening by default as PDF and not w/AI CS3/4 on MAC client

We have recently moved our central file shares of *.*ai files from a windows file server to an EMC Celerra file server CIFS share. After the migration multiple MAC users have reported that some (but not all) *.* ai files on the share open up by default as a PDF file instead of opening up with Adobe Illustrator CS3/4.
If the user either right clicks - and selects to explicitly open with AI or if mac mouse, control-click and select AI - then the .ai file in question opens properly in CS3 and CS4. However when we double click, the file still opens up in preview as a PDF.
Is this something we need to change/update on the MAC OS side so that default will be AI? change/update onthe Adobe CS side? Or is this a problem related to the *.*ai files being shared on a EMC Celerra share. Again not all the *.*ai files have this issue - which has created even more questions...
Any info or suggestions would be deeply appreciated....
Thank you
Dave

I don't know anything about the EMC Cellera share, but I would say that this is a change on the OS side. Apple likes to think that Preview is the natural tool for viewing any PDF content, so Preview is now the default PDF viewer on Mac. You'll need to go to each of the Macs, do a Get Info and set Open With: Illustrator and Change All.
The reason this is happening on some of the .ai files and not others is that some of them do not contain PDF content (they were saved with PDF Compatibility unchecked.) To make sure that all files open with Illustrator do the Change All step on at least on file that does not have PDF content as well as one that does.
When Apple made this change in the OS, we asked them, for a way to set the default app programatically so that we could do it as part of the install process, but that didn't happen.

All docs or docx are downloaded as pdfs and not able to be opened

Whenever I attempt to download a doc or docx, it is downloaded as a pdf and is not openable. I have tried to change this within my tools and it still does not work.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

How to send pdf and mp3 on iPhone please help

I need to know how to send mp3 and pdf and other files threw imessage does any one have information on how to do this thanks

I found a way to send pdf if I email my self the pdf then I click on it gives option to send threw imessage so that ones solved just need to puzzle out how to send mp3 and other files threw imessage thanks for your help though you must be a newbie like me lol

Unable to Open .pdf and not allowed to update the Reader

I work for a State Agency that sends out .pdfs created with Adobe Acrobat Pro 9 to other State Agencies as an email attachment.
We put security on the .pdf allowing only printing of the document.
We have been doing this for years with no problems; however, we recently added a new branch of agencies to receive them. Many of these agencies are unable to open the .pdf.
I suggested they update to the Reader X, but they say they are unable to update the Reader because, "Our IT department does not have the capability to upgrade my adobe without it affecting the daily operation of my case management system." Apparently, they have lots of forms that they will be unable to use if they upgrade.
So, my question is: Is there some other way the agencies can view and print the .pdf we are sending to them?
Thank you so much for your help!

Wendy7390 wrote:
When they try to open the .pdf, they get an error message that says the file is damaged. I have not gotten a more detailed error message than that.
That could be enough.
Some email systems use encoding on files to make the transfer a little faster. When they are decoded at the receiving end, they can become corrupt.
One way to test if this is the issue would be to Zip the file first, email it, and see if they can unZip the file and open it. If that works, then encoding is the problem. Not sure what can be done about that other than to Zip all files or post the files to a server and send them a link.
I also seem to remember a conversation a long time ago about some newer files not being readable in Reader 5 and it tossed up that same error message but unfortunately, I'm depending on memory for that one and can't seem to find that old thread.
But try a testing a Zip file and see if that works first.

Sending PDF and not XML

Similar Messages

Maybe you are looking for