Serial Number is correct but no product related to that serial number can be found on the computer. I have downloaded Acrobat XI Pro. Any suggestions?

Serial Number you provided is correct but a qualifying product could not be found on this computer. This is a message I get when when doing a serial number upgrade. There is no Acrobat XI Pro in the drop down list to endorse against the serial number. Any suggestions how to proceed with this one?

That message indicates you have purchased an upgrade version and it is asking you to identify the older version that you are upgrading from... the one that qualifies you to use the upgrade version.  It will also require you to provide the serial number for that older version.

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    I have purchased Acrobat X1 Pro, I have downloaded and have received an order number by email but no email giving a serial no. Also can sign in and find account details but can't find My Adobe to access the serial no

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