Seriously Verizon? Same broken phone.

Can anyone explain to me why Verizon is SO strict on upgrading your phone early?
I have been dealing with the same broken iphone for 6 months, the screen is cracked, I have to talk on speaker to hear anyone and it drops calls all the time! All Verizon keeps telling me is "I'm sorry, try our edge program". Oh really, except the fact that your phone has to be in GREAT condition which I clearly state every time that mine is not! My upgrade is in about a month now and still cannot get an early upgrade. I think it's so ironic that they start charging $30 for an upgrade fee and then push your upgrade date to the full 24 months shortly after. We have 5 lines and have been with Verizon for years and years, and before that we were with Altel that they bought out, why show them loyalty when they show us none? Needless to say I'm shopping around at different carriers. Sad that I have to drop Verizon after so many years and so much money spent but there has got to be something better out there!

Why is it no one wants to adhere to their contracts? The length of time to upgrade to a really low priced device is the carrot to get you to buy the device, get into a contract and have a new device.
Verizon Wireless did not break your device, you did. There are options in this case. If you had supplemental insurance the device would have been replaced but you have to pay a sliding deductible. Going to cost you money.
You can buy at full retail well there it is no contract after the contract ends, but you shell out $400-$800 for the phone.
But no upgrade fee. So you spend hundreds to save $30...??
You can put another borrowed device or one you had previously on the line and upgrade when you are eligible.
or you can wait and get another greatly reduced price on the newest phones and have another two year contract and pay $30 you are still ahead since you saved hundreds on the device so the $30 is small in comparison.
lastly change providers and shell out yet more money to leave, then more to buy your devices and possibly have terrible coverage on the new provider.
Many choices just make the right one.
Good Luck

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Looking to Chat with Verizon representative about defective/broken phone.

Looking to Chat with Verizon representative about defective/broken phone. Can't call customer service because my phone is not working..

Help is here CaroleM! Which type of email account are you having issues setting up? Is it the Gmail account or a different IMAP/Pop3 account? Here are some general steps to remove/re-add an email account: http://goo.gl/ohr6p Keep us posted after you remove/re-add it. That clears out most issues that could happen with an email issue.
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

Broken phone. Still in contract. Can I pay ETF and sign back up with Edge?

Please help me with the best option for my situation: I have a broken phone and about a year left on my contract. I ultimately would like to get on edge when I ge ta new phone. Would I be able to pay the early termination fee to get out of my contract and then sign back up with edge on my same family plan? Is there a better option for me?

vette311,
Ouch, sorry to hear about your phone. Let's find out what the best option would be to get you into a new device. Is they device physically broken? Is there water damage to the phone? If you have insurance on the line you can always make a claim: http://bit.ly/07CrqPK
When are you actually able to upgrade on your line? You can always check that by dialing #UPG from the Verizon Wireless device. Or you can always log onto your My Verizon to check the date as well. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Sent broken phone back, now getting charged for it!

So here it goes: I purchased an iPhone 4S for my son for Christmas. It arrived on 19 Dec 2013 and I wrapped it and put it away. When he opened it on Christmas Day, the phone would not work. Setup would not complete and I received a "corrupted" message. To Verizon's credit, they were available that day to address the issue and send a new phone on the following business day. Of course, I'd already thrown the package (and return label away) so I could wrap the phone box (big mistake) so I went online to print out a return label through myVerizon. It allows TWO attempts, each giving a different tracking number. Of course my printer was on the fritz and neither printed so I called customer service to have them mail me a new return label. Rather than send a new label, I was instructed to use the prepaid return label from the newly received phone. I complied and dropped off the package at the nearest pack-n-mail store the first week of January 2014 and thought nothing of it.
That was until I received a bill for the "never received" broken phone. Naturally, the tracking numbers Verizon provide are dead and were never used nor do they have any record of the ACTUAL tracking number or service (USPS or FEDEX) of the label I was instructed to use. Since these are prepaid, they are drop and go - no receipt, no scanning, no nothing. Never had a problem in the past. Now I have a $449 charge for a phone that A) was broken, and B) I sent back. I've been a customer for more than 7 years and have purchased most of my phones through them. I know they are the most expensive service but they also have the best coverage. Now after reading this post and others on the interwebz, I'm seeing a pattern: they may or may not have received the package in their warehouse, however, due to the inherently flawed return process they use, most customers are not given proper return labels to insure against lost articles. Instead, they lay the burden of proof on the customer without recourse, i.e. hold the charges until issue resolved. How am I supposed to ping USPS and/or FEDEX without a tracking number? Mea culpa I didn't write it down, but really? I thought with the highest rates in the industry and largest customer base, Verizon would be more committed to customer satisfaction and have remediation protocols in place that actually put us first. It seems they are more concerned with the bottom line after all. I will begin phasing out my plans and moving to another company that is committed to superior service and do not make customers feel like thieves. They won't feel the loss of my 4 phone lines but maybe one day they won't be #1 anymore and realize why.

Thanks for the reply. I did receive a tracking number however the USPS site has no record from acceptance to delivery. You yourself have said numerous times they have the worst record. I know there was no "scan in" of the package and, thus, no record of its movement through the bowels of USPS. No worries. I assumed I would eat it but have never received so much run around with VZW, one rep telling me a supervisor would credit it and another saying it's my responsibility to go to USPS and file a claim. After perusing this board, I'm not the only one that made the same mistake of A) not getting a receipt or B) keeping the tracking number. However the result is the same: not returned and charged regardless of "evidence." I appreciate your candor and help but feel this occurs more often than happenstance. I would think you would agree since you post on each and every thread of this subject. There's more here than just lost in the mail.
I tried to remediate. I even offered to pay for the phone on a payment plan but their billing would not accommodate. Like I said, I value customer service and satisfaction more than the cost. Maybe it's just time to try somebody else out. Who knows? Maybe I end up coming back!
Keep up the superior work.
Cheers.

What's the fastest way to get a broken phone replaced?

Summary:
What a joke. Clearly broken iPhone, but when I get to the store, no one will help me. I have to make an appointment with a "Genius" and come back later. In the meantime, no phone for me.
Anyone know the secret code to get timely help with a broken iPhone?
Details:
iPhone crashed yesterday around 5:00. Wouldn't go past Apple logo. Using the recovery mode, I have:
- Restored using my backup.
- Deleted my backup and restored to a "new phone".
- Re-downloaded and re-installed iTunes, deleted my backup, and restored to a new phone.
- Uninstalled iTunes, deleted all ipsw files, redownloaded and reinstalled iTunes and restored to a "new phone"
After each of these, the situation is the same. The phone works (albeit very slowly and unevenly) until I turn it off (off off, not standby). When I turn it back on, stuck at the apple logo again.
So now I sit at the apple store, hoping someone will miss their appointment and I can sneak in off the standby list. What a joke. I'm definitely going to have to swing by the at&t store and see about switching to a phone that has adequate support when it breaks. I love the iPhone interface, but with a complete meltdown in the first 6 weeks of ownership and the long wait to see someone to get it replaced, it's just not reliable enough as a phone (not to mention the fact that the 3G really isn't ready for primetime). Sigh.

Tamara wrote:
Make an appointment at the Genius Bar - http://www.apple.com/retail/geniusbar/ . You can also do it in store on any of the Macs there. It beats sitting around hopping a slot will open up.
I did both - I scheduled the earliest available appointment, but it was hours away and I needed my phone, so I tried waiting for a hour or so as well.
deggie wrote:
See my answer to your last post.
Are you some sort of VIP that I don't know about? Why should you get to just walk in and have your problem solved when others made a Genius Bar appointment and showed up for it.
I don't think I'm better than anyone else. I think anyone with a broken phone should be able to get immediate assistance. I wasn't looking for training in how to use my phone, or assistance with some obscure functionality - the freaking thing wouldn't turn all the way on and couldn't be used for it's primary purpose, that of a mobile phone.
Tenacious MC wrote:
I suppose you do the same thing when walking into a doctor's office without making an appointment and expect him to see you about your cholesterol being high? You'd go into an ER for an emergency like a broken arm but you're gonna have to wait in line just like everyone else unless it's a life-threatening condition.
See my response above. If my phone wasn't "feeling well", I could live with waiting to talk to someone. But my phone was in a persistent vegitative state and deserving of urgent care.
The one time I had a problem with my Motorola RAZR, I walked into an at&t store and the next available person helped me out (by replacing the nonfunctional phone). I didn't have to make an appointment with a special subset of the staff. I would expect Apple, the actual manufacturer (and, in my case, vendor) of the phone to at least meet the standard that at&t sets for phones they don't even manufacture.
And I hope for the sake for Apple's enterprise penetration plans that they don't share your misconception that this is just a matter of "hampering my lifestyle". It's a matter of interrupting mission critical infrastructure functionality.

Hey... I've not updated my Iphone 3GS to latest version, Is that so i cant use itunes to transfer or add files to my phone... Is that nesscesary to update it always... Mine is Jail Broken phone.... Pls do suggest me

Hey... I've not updated my Iphone 3GS to latest version, Is that so i cant use itunes to transfer or add files to my phone... Is that nesscesary to update it always... Mine is Jail Broken phone.... Pls do suggest me

It is prohibited under the terms of Use to offer support or discuss jailbreaking. Sorry, but no one can help you so there is little point posting the same question more than once.

Broken phone, early upgrade

i currently have a smartphone, my NE2 is in August. My current phone has a cracked screen and is hardly working. In order to get a replacement through the insurance it is $100. I would rather try and upgrade early to get a completely different phone rather than pay $100 now then only have it for a few months and pay another $100-$200 for a new upgraded phone. Is this possible?

Amd0704, I know broken phones can be upsetting and that you need a replacement phone as soon as possible. Since upgrades are already 4 months before the end of your contract, upgrading at discount 6 months early would not be feasible. If you have other lines on your account, I would suggest checking those as well. It is great that you have insurance though and can save a huge amount versus paying full retail for a new phone. Insurance would be your best option. You can make a claim at phoneclaim.com/verizon.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Sync photos from broken phone

Does anyone know if there is a way to sync my photos from a broken phone onto the cloud? I have an S5, screen is not working and I'm trying to sync the photo from my old one to the cloud and I'm not sure how to do it. If anyone could help, it would be greatly appreciated.

I'm sorry to learn that your screen is not working, smith7mh. Since you don't have a working screen, have you tried downloading the desktop application for Verizon Cloud to sync your device? http://spr.ly/658444w6
AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

About to leave Verizon over this phone

This is by far the worst phone I have ever owned, and only made worse by the fact that Verizon won't do a thing about it. When my original device started having problems, I brought it into the store, and they send out for a "Certified Like New Replacement" i.e. someone else's phone that had been returned for the same issues.
But, I gave them the benefit of the doubt, thinking that maybe I just got a bad device. Wrong. I've had this phone for about a week and it has all the same problems as the original and more. It is freezing up, shutting down, not receiving calls, not syncing my Gmail, multiplying my contacts, and the dictionary doesn't respond to simple words like "I'm." This time around, I called Verizon, thinking that maybe something could be done. I had some hope, as two people told me they would see what they could do to get me a new model. Then I was transferred to technical support, where the woman told me that it might be my Gmail account messing up the phone and that I should create a new account to use as the primary on my phone. I could still use my existing address, just not have it as the primary account. Are you kidding me??? She said that I would not be getting into a different device, so she's sending me the same exact phone. Again. This angers me even more since when I upgraded, I went in looking to get an iPhone and the sales guy talked me into the Revolution. Last time I'll listen to their opinion again.
This is getting to be ridiculous. I use this phone for my personal life, my job, and for planning my upcoming wedding. I simply can't, like everyone else out there, have a phone that doesn't work. Unfortunately, Verizon seems to care more about advertizing to potential new customers than retaining the ones who have been loyal to them since day one. With so many examples of phenomenal customer service out there, it really sucks to see that Verizon really just doesn't care about the products they are providing or the people that they are selling them to.
If you're listening, Verizon, do you care to prove me wrong? I would love to come back on here, with my foot in my mouth, if you actually listen and do something about this. THAT would be customer service, and a company that actually has some integrity. Otherwise, this customer will definitely be looking into other options as soon as my current contract is up. I'm sure I'm not the only one.

i am right there with you, my wife bought a 3g iphone the same day i bought a 4 revolution, she has had 0 problems with the iphone in 11 months, i have had 3 replacements, and they have all had the same problems. i am a sales person for a major retailer, if i treated my customers the way verizon has tossed me around i would never make a dime.

Broken phone, switch to iphone?

So i currently have a basic phone, I believe it's an LG Cosmos. It just broke, and it's definitely irreparable.
My friend offered me an old iPhone, and I'm wondering, how can I make the switch to an iPhone? Can I just bring it into a Verizon store and have them activate it for me?
Also, I'm looking around my phone and it doesn't seem to have an SD card in it, which seems odd. Will that impact my ability to easily switch to iphone?
<< Please see Broken phone, switch to iphone? for more responses and continued discussion >>
Message was edited by: Verizon Moderator

I just answered you here also: Broken phone, switching to iphone?

Broken Phone and the Cloud

My phone just recently broke about a week and a half ago and I am trying to get my things from my cloud, to my computer so I can save them to my external, however I cannot figure out how to do this? Can anyone help?? Broken Samsung Galaxy SIII user...

@mamaicooter,
A broken phone is never a fun time! You can download the Verizon Cloud desktop app here http://vz.to/IsygQ6 and back up the Verizon Cloud content to your computer.
You can also wait until you activate the new phone on your line and just sync the content back to your phone from the cloud.
JohnB_VZW
Follow us on Twitter @VZWSupport

Will Verizon unlock my phone?

Will Verizon unlock my phone if I pay etf? I am looking to change carriers for better data plan and possibly keep same phone.

The Samsung Galaxy S5 should already be SIM unlocked from the factory. Just don't forget to pay the ETF.

HT1688 I have a damaged I-Phone and I need the contents of my calendar off of it. I did not have Mobile me at the time. Can I swap out the sim card from the broken phone to a new phone and recover this calendar?

I have an older I-Phone (3G) that for some reason the body of the phone has split in two. This phone was a business phone and it had a lot of important information on it. I have a second phone that is also a 3G. On the broken phone there is a lot of important information that I need in my calendar. Im not worried about anything else but the calendar. I didn't have the Mobile Me account at that time or I would be having this problem. Does anybody know if I can ust switch out the sim cards. I just need to recover the old calendar, so im hoping that the calendar will transfer when I switch the sim card into the good 3G. If that doesn't work does anybody know of anyway that I can retrieve this information off of this phone?

Nothing is stored on the sim card on an iPhone. If you backed up to your computer the backup will contain your calendar events. Otherwise, if your phone isn't functioning there is no way to back up or extract your calendar at this point.

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to display the data?

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?

Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy

How do you increase the voicemail volume on an iPhone 4s ( Verizon ). The phone volume is fine. It is when I retrieve voicemails. Even the speakerphone is faint. I have adjusted the side volume buttons and the volume control in settings.What am I missing?

How do I increase the voicemail volume on an iPhone 4s ( Verizon )? The phone volume is fine. I have adjusted both side volume buttons as well as the volume control in settings.

Number one - that person has given you false information...the Apple store genius bar supports all Apple products whether in or out of warranty. Checking is free, service on an out of warranty item is not free.
Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
Since you show that you have iOS 7.0.3 you might want to update that iOS to 7.0.4...plug the iPhone in so you are on a solid power source, then while on a WiFi go to Settings > General > Software Update and update to 7.0.4.

Seriously Verizon? Same broken phone.

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