Server based Office 2013 - New template, template not showing header content in one work station only

This is for Server based Office 2013 - using Word
All computer work stations are running Windows 7 professional
I have Word 97 - 2003 templates saved on the shared drive on the server. I have these templates "pinned" to the opening page on all server user accounts, so when anyone starts word on the server anyone can see the company templates.
On most of the work stations, when I create a new document from one of my templates - Word successfully shows all the Header and Footer details.
But on one work station there is no content in the Header or Footer, no matter which server account is signed into the server on that workstation.
Any suggestion

... ... no matter which server account is signed into the server on that workstation.
Any suggestion
Do you mean it happens regardless of which acount signed in? If so, maybe update the workstation?

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Server based Office 2013 - where do I save word templates on the server for all users to access from "New"?

Wonder if anyone can point me in the right direction. I'm used to working with stand alone desktop MS Office products.
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This would have been an easy solution to the issue. Unfortunately it isn't the problem. This question was originally posted on another Microsoft site and
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It's recommended to download and install
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Server based Office 2013 - New template, template not showing header content in one work station only

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