Service après-vente Apple Store Krysténa : catastrophe

Il y a un mois, j'ai acheté un ordinateur portable Macbook blanc au Apple Store Krysténa situé à Paris, Levallois-Perret. Après un semaine de la livraison et de travailler sur l'ordinateur, il a commencé à marcher très mal avec de sérieux problèmes de configuration et de démarrage. À la fin, j'ai rendu l'appareil au store parce que, finalement, il ne lisait pas le système d'exploitation. *Il faut remarquer et répéter qu'après une semaine de l'avoir acheté, les problèmes de l'appareil se sont multipliés.* Je suis allé le mercredi 12 décembre et j'ai signé un certificat de réparation. J'ai attendu quelque nouvelle plus firme pour les jours suivants mais étant donné je n'ai reçu rien, j'ai téléphoné pour quelques nouvelles. Le vendredi, Krysténa m'ai informé que le hard-disk est cassé et que je dois attendre au moins deux semaines pour la réparation. Pourtant, ils me disaient aussi que cette réparation commencera (c'est-à-dire, les deux semaines estimées commenceront) dans le moment où je recevrai les indications du devis afin de récupérer mes données et que cette récupération coûtera le montant de 120 euros. Aujourd'hui, c'est samedi et je n'ai pas reçu le dit mail, à savoir, je continue d'attendre indéfiniment mon Macbook. Qu'est-ce que je dois faire?
Merci d'avance.

De ce que j'aie pu comprendre, tu as amené ton Macbook chez Krysténa pour réparation le mercredi 12 décembre, tu ne recevais pas de nouvelles de leur part, donc tu les as appelé le vendredi pour savoir ce qui en était. Ils t'ont dit que tu devais alors attendre deux semaines avant de le ravoir (donc tu devrais le ravoir dans les alentours du 27 décembre, s'ils sont ouverts pendant le temps des Fêtes...).
Tu devrais commencer par leur demander si tes données sur ton disque dur sont récupérables, car s'ils disent que le disque est brisé, il y a des chances que tes données soient perdues. J'ai plus ou moins compris tes explications concernant le devis, mais tu disais qu'il mettait en queue la réparation de ton Macbook (la queue étant les 2 semaines d'attente) dès que tu recevais le devis et en fait, tu ne l'as pas reçu. Donc, je te conseille de les rappeler, de leur demander exactement quand tu recevras le devis et d'exiger une date garantie de retour de ton Macbook. Demandes-leur aussi si l'attente de 2 semaines est due au fait qu'ils attendent la pièce nécessaire pour la réparation de ton Macbook.
Si jamais tu trouves que le service du magasin auquel tu fais affaire est mauvais, n'hésites-pas à contacter AppleCare. Tu as de l'assistance technique téléphonique gratuite pendant les premiers 90 jours suivant la date d'achat et un an de garantie contre tout défaut matériel.
Consultes cette page:
http://www.apple.com/fr/support/contact/
Sinon, si préfères trouver directement un autre centre de service: http://www.apple.com/fr/buy/locator/
Si t'as d'autres questions, n'hésitent pas à les poser.

Similar Messages

Problème avec le service après vente (SAV) pour les clients français

Je suis fidèle clients d'apple depuis toujours. J'économise pour pouvoir m'offrir les nouveaux produits dès leur sortie.
Je les conseils à mon entourage familiale et professionnel.
Dernièrement j'ai eu un soucis avec avec le service après vente apple qui m'a beaucoup déçu et m'amène à poser des questions ici.
Voici la situation :
En novembre 2012 j'achète le nouvel iPhone 5 16Go. Après quelques jours d'utilisation, la batterie du téléphone montre des signes de défaillance.
Les premiers signes sont un affichage "aléatoire" de la charge. Je passe de 90% à 10% à 30% dans la même heure.
C'est pénible mais cela n'empêche pas l'utilisation et je ne pense pas à faire appel au service après vente.
Quelques mois plus tard, la téléphone ne tient plus que quelques heures en charge.
Dernièrement j'apprends que mon modèle de téléphone fait partie d'une série qui présente un défaut de conformité.
J'appel donc le service après vente qui récupère mon téléphone pour changer la batterie. La réparation devant être prise en charge par apple.
Quelques jours plus tard, le service après vente me préviens que le téléphone présentant une fissure sur l'écran, le changement de batterie ne pourra pas être offert. Effectivement, le téléphone a une fissure de 2mm sur un coin supérieur gauche mais qui n'est pas du tout visible sur l'écran et en aucun cas gênant.
Au final, apple me propose une réparation pour 217€ avec des frais d'environ 50€.
De plus aucune écoute ni compréhension de la part de la personne du SAV avec qui j'ai parlé. Le sentiment que cette expérience m'a laissé c'est d'être confronté à une entreprise se désintéresse de ses clients les plus fidèles une fois qu'ils ont donné leur argent !
Je ne souhaite pas me laisser faire car après tout on m'a vendu un produit non conforme et je suis en droit d'en demander la réparation.
Mes questions sont donc les suivantes :
- La personne du sav m'a dit qu'elle était la responsable et qu'elle ne pouvait pas me passer quelqu'un au dessus d'elle ayant un pouvoir de décision. Est-ce vrai ? L'entreprise apple, en cas de conflit, n'a t'elle aucun responsable ? (la personne du SAV s'appelle Liliana, mon dossier est le D139355412).
- J'ai demandé où je pouvais envoyer une lettre recommandée pour débuter une procédure. On m'a donné une adresse en Irelande, en me disant qu'il n'y a aucun service client en France. Est-ce vrai ? Est-ce que quelqu'un connait une adresse d'un service client et/ou commercial ou je pourrais m'adresser ?
- Apple ne veut pas remplacer la batterie non conforme à cause d'un problème d'écran. Est-ce que c'est légal ?
- S'il le faut je compte porter plainte contre apple. Idéalement je souhaiterais déposer une plainte de groupe (class action). Y a t'il parmis les consommateurs français des personnes qui connaissent un problème analogue ?
Merci de m'avoir lu et merci pour vos réponses.
Alexandre

Did you already take a look at the Apple Support Page, choose "France" as your country and "French" as native language and go through the Warranty and Service answers, especially the part "Out-Of-Warranty-Service"? This article can answer most of your questions and has some contact info as well.
Apple - Support - Service Answer Center

Faulty Lock/unlock button, any service centers other than apple store?

I bought my iPhone 5 in Malaysia and now I am in Moscow, my phone's lock/unlock button isnt sensitive since last week. Since it is still under warranty, can i send it for repairs here in Moscow? But we dont have any apple stores here. What should i do? Can I still get it repaired in Moscow for free? How long does it take to repair this?

You need to return to Malaysia for warranty service.

Servicing at the local Apple Store

Can I take my laptop, that I bought online into the local Apple store to diagnose some issues? Will they take care of it just like calling Tech Support?
I would feel better if I could show them in person what is going on with my MBP.

They can certainly try to help you out. They have tech support people there (they're called genius's). However, they cannot do anything there in terms of hardware that requires dissasembly of your machine (just about everything except add/remove ram). That said, they can help you diagnose the issues, and if need be even send your machine off to apple right then and there.

HT3743 iphone4 cannot connect itune to restore, popup iphone might be damage cannot cativate service . pleace contact apple store

hello problem start from my iphone 4 network on the left corner show serching.... pop up the sentence to ask me to retore iphone. i turn off and turn on again. my iphone alway stay on recovery mode.
i try to connect itunes first it connected and ask me to restore. after wait it to loading, it pop up an error. when i try to restore again , itune pop up that your iphone might be damage and cannot activate service please contact to apple store. i do'nt know what happen to my iphone please help me.....

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Baton Rouge Mall of LA Apple Store Support Service

    I just finished up a meeting with the Genius Bar at the BR Mall of LA Apple Store and was disappointed by the experience. Although my question was answered, and my problem fixed, I feel it is my obligation to let others know Apple Store service can be much better and even impressive. Needless to say, my BR experience leaves me wondering what happened here. I've been to several other Apple Stores in the US, mainly Cali, and had great experiences and left feeling as though I've learned something new and was still satisfied with investing with Apple. I'd like to know from others in Louisiana how their service experience rated and whether this was just a "one-off" experience on bad day in the store.
     Let me explain why the experience was disappointing. My appointment was at 11:45 am. I checked in at the front door around 11:34 am and was instructed to wait in the store and someone would approach me. That's fine, so I browsed through all the new gadgets. 20 minutes after my scheduled time, 12:05 pm, someone approached me asking whether I had an appointment and whether I'd checked in, to which I confirmed the 11:45 am appointment. Not a problem, it was a busy day. But more than half the people in the store had on red shirts and were talking to each other, not customers. I could easily tell the hierarchy of the employees, and noticed as a guy with a black shirt strolled through the store, one of the mid-aged male employee who was earlier trying to direct others, perked up and asked a female customer whether she needed to check out. Total brown nosing. So when I get to the Genius Bar a few minutes later, the "Genius" I'm asked to talk to left me wondering if the title is appropriate. Now sure, everyone has a sweet spot and is better at something than me, but if your advertising that your a "Genius" at something, I'd expect it to be somewhat obvious. Well, she was polite and courteous, but she didn't know much, so expectedly, she asked a more experienced male who drove the keyboard without much interaction with her or me and quickly downloaded Grand Perspective and solved the problem. There was not much verbal communication between the Apple employees and the customers. They were busy discussing amongst themselves where they were going for New Year's Eve, and how bad the hangover would be the next morning. And again I'm questioning the name of the stool. So anyway, I try to have discussions with the female and male employee to get some nuggets of information that could help with the Mac, but to no avail, they just blankly stared at me. I asked some questions about remote storage, backups, wifi's and Apple TV, but was not asked what I wanted the ultimate thing to do for me. Anyway, my problem was solved and we left the store, but my experience did not leave me feeling impressed. If this is the norm for customer service here in BR LA, let me tell others that's not the case everywhere.
     Just wondering how your BR Apple Store service experience rated? I would have given this experience a 2 out of 5 rating.

You will probably receive an email to rate your experience, make sure you fill it out. I would also call and talk to the service manager of that Apple Store and relate your experience so they can take proper steps to remedy the situation.
You also need to reduct your font size by a lot if you want people to read your posts.

Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

How can I unlock my UK phone for AUS use when sourced from UK Apple Store (so without service provider to do it for me)?

So my Aus iPhone that I had unlocked to do a bit of travelling went for a swim in the Med- my service provider back home informed me that in order to claim on insurance internationally that I should get a new one from an Apple Store and send them the bill etc etc. I did that, and all was fine with the rest of my trip on a prepaid UK sim. Now I am home and want to put my AUS sim in (where I am under postpaid contract) but my iPhone is not recognising it, with an error message of 'Invalid Sim'. My service provider cannot help as the product was sourced from Apple originally and not them. Can someone let me know how this can be fixed?

Okay, so if you purchased your iPhone from an Apple store in the UK then it is fully unlocked. Apple in the UK sell fully and officially unlocked iPhones, so you should not have a problem with inserting any sim card into your phone. The phone will be unlocked as long as you purchased the phone in the UK for the full purchase price and not as sim free rather than unlocked.
Have a word with your provider, as there could possibly be a problem with your sim card. Get a new sim card and try that. There is no reason why this should not work on an unlocked iPhone.

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

Who do I contact to file a complaint about wifi on my new IPhone5 and poor customer service at the Apple Store in Leawood, KS

I am having problems connecting to wifi at home with my new IPhone 5. I got it replaced today at the Apple Store after dealing with a rude customer service person yesterday and today. They simply would not listen to me explain all the troubleshooting I have done. I also have an Apple Airport Extreme base station router, Macbook Air, two IPads, IMac and my husband's IPhone 5 on this wifi system with no problems. After talking to Apple Care yesterday, they told me to go to the store today to exchange my phone. The customer service person argued with me that I would have the same problems even if I exchanged the phone. This has been a very frustrating experience and after being a loyal "Apple" geek for many years, I'm seriously thinking about returning my IPhone 5 and getting a Samsung Galaxy S3! This is totally unacceptable! Tech support at Apple Care was great yesterday and that person actually listened to me unlike the two individuals at the Apple Store in Leawood, KS. How do I file a complaint about the hassles at the Apple Store?

Talk to the store manager.
Regards.

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

Hi csreddy,
If you are receiving a message to contact an Apple Retail Store or Authorized Service Provider for help updating from iOS 3, click on the link below to initiate that support:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Apple - Find Locations
https://locate.apple.com
Contact Apple for support and service - Apple Support
http://support.apple.com/en-us/HT201232
Regards,
- Judy

If I take my Iphone 5c to the apple store to be fixed with the service charge of $269, if they can't fix it do they replace the phone? Or will I have to pay retail price for a new phone?

I have a water damaged iphone 5c. I was thinking about taking it to the Apple store and paying the 269 dollar service charge for them to attempt to fix it. My question is: If they can't fix it, will they replace my phone for that $269 dollars, or will I have to pay full retail price for a new phone?

They do not repair at all.
The replace.
The $269 is for a replacement.

Can i use my apple "one on one" service at an Apple store overseas?

Can i use my apple "one on one" service at an Apple store overseas?
Im new to Mac and so I got Apple "one on one" in store training. I been gone a few times to learn about my iMac and Mac Book. Now work is sending me overseas for short term project and so I was wondering if I can walk into any Apple store overseas and get more training.

Yes you can!
Simply log in to onetoone.apple.com and change your preferred store. You'll notice there is a drop down menu for country also.
Of course, it is always recommended to confirm a reservation online rather than walking in
Enjoy the trip!

Itunes will no longer accept any of my credit cards. Says security code doesn't match with any card I use. I have inputted new card info in the apple store area and it still says the same thing in itunes. Customer service is no help at all.

Itunes will no longer accept any of my credit cards. It says vcode doesn't match when it does. Customer service is no help. I have re-inputted the info in the account section of the apple store and in itunes--still says vcode doesn't match.

Itunes will no longer accept any of my credit cards. It says vcode doesn't match when it does. Customer service is no help. I have re-inputted the info in the account section of the apple store and in itunes--still says vcode doesn't match.

UK service provider can no longer unlock my iPhone for US use, and US service providers and Apple store say that only my UK service provider can unlock this phone. Help!

I bought this iPhone while backpacking through Europe 2 years ago. It was the first thing i did after i got off the airplane to help me navigate, book hostels, trains, flights, and talk with family back home. it cost me around 700-800 US dollars, full price since they do pricing/contracts different over in the UK.
It's been a couple years, and I'm ready to ditch my 6 year old Samsung and move on to this iPhone. The problem is, since i wasn't using the UK service for a while, they dropped my number/user account completely and they can no longer unlock my iPhone. I talked to AT&T and the Apple store, and they said that the only way I can unlock my iPhone is by contacting the service company that i originally purchased this from--whom can't help since i no longer have an account with them.
How do i LEGALLY unlock this iPhone for use in the US?

Only the wireless provider to which an iPhone is locked can unlock it.
You may have to get a PayAsYouGo sim from that provider to activate
your account with them so you can get the iPhone unlocked.
There is not other legal way to unlock the iPhone for use with other than
the wireless carrier to which it is locked. Contact them to see what options
they offer for re-activating the iPhone on their network.

Service après-vente Apple Store Krysténa : catastrophe

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