Service at 4680 W 120th Ave Westminster , CO Store
I popped into the store earlier today and made an appointment for 12:45 pm to upgrade my phone. Showed up at 12:43 for the appointment. At 1:00 pm I was still waiting for someone to see me. I asked for the manager and talked to (full name removed) and explained that I had a 12:45 and 15 minutes later still no one had seen us. His response was everyone is busy with other customers. I asked what is the point of making the appointment if they are not going to honor it, and his response was that from that point onwards he will not allow same day appointments. I asked for the name of the district manager and the telephone number and his response was I was no longer welcome in his store and he has noted my account with this information. Are all the verizon stores this horrible or this this an exception?
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator
Absolutely terrible service. I dealt with the most rude lady who actually talked me out of purchasing a new phone. She had an attitude and smelled of stale cigarette smoke. Just one day before dealing with her I went to the same location and received amazing service from Jonathan who is friendly and personable and a subtle, but effective salesperson. It's an absolute shame that "whats-her-name" ruined my experience at this location. I won't be returning.
Similar Messages
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I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. The representative who assisted me said that I would have those $20 posted back into my Visa card if it didn't go through. The service never got to happen and failed. Prior to this I made a purchase from the iTunes Store for $7.00, which they never billed me. So until I pay for the previous iTunes purchase, I am not allowed to download any applications. This is the reason why I need the $20 back from the separate request I made with apple which never worked out. Cause as soon as I pay for the previous iTunes purchase that I made apart from apple, then I could once again start to download and install applications. I have a week already without downloading apps. Please refund my money back a.s.a.p.
Not sure what this is all about...
JamesAbreu55 wrote:
I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. ...
However... This is a user to User Forum.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter? -
Best Buy/Shopkick Customer Service FAIL
Over the past week, I made two major purchases in your store, totally more than $1400 in sales. I am a regular user of Shopkick and to say I'm frustrated is an understatement.
I purchased a computer on 4/19 for $900 from a knowledgable and helpful sales associate, but was not awarded the Shopkick points for this purchase, however. I contacted Shopkick who told me I needed to "return" the product to the store to have the points loaded onto my account. I did this on 4/23, and it still didn't work. I contacted SK again. They said they couldn't do anything if it wasn't run correctly through your store.
I AGAIN drove the 1/2 hour to your store to get this straightened out. They reran it as an "exchange" because I couldn't return a return. Still, the points were not awarded. Now Shopkick is telling me that because the total on my exchange slip is showing $0, that they can't award me the points. They also indicated that it's Best Buy's fault that this is happening, which is even more frustrating.
I am at wit's end, because I'm owed over 2000 points on my shopkick account for this purchase, which is the equivalent of getting about a $10 gift card! I've now spent more than an hour and a half of driving, as well as time on the phone/email with your store and with Shopkick, to straighten this mess out. They said there is nothing more they can do, so I tried emailing Best Buy for help. Then YOUR customer service told me to drive BACK to the store to have them rering the purchase AGAIN! This is not only frustrating - it's INFURIATING! At this point, it's the principle of the issue -- you mean to tell me that NO ONE at either Shopkick or at Best Buy can help to make this right in some way without me having to waste more of my time??? Horrible, horrible customer service.
Please help!Hello JennyLynn,
I’m sure all you want is your Shopkick points, so it’s truly regrettable to hear you’ve been led around on this wild goose chase when trying to resolve this on your own. I can imagine how confusing this would be, and I apologize for any frustration this may have caused.
As you may be aware, in order to receive points, your Shopkick account must be attached to your purchase at the register. After reviewing the original purchase from 4/19 using the email address attached to your forum profile, it seems your account wasn’t attached. This could explain why Shopkick referred you back to us to return the purchase and re-ring it in order to receive the points. However, as we merely did an even exchange and not a return and repurchase, the total purchase price appears as $0.00. As such, Shopkick wouldn’t recognize the purchase, and this could explain why there weren’t any points awarded.
As I realize this experience has been far from ideal, I’ve sent you a private message to discuss the options we may have available to us at this time. In order to read this message, please log into the forum and click on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
Secure Store Service Application takes a lot of time and does not create the database
Hi everybody,
I was trying to configure sharepoint performance point and I was following the instruction. After I created the performance point services application I tried to creat the secure store service application. When I do this, the progress window stays open forever
even after 2 hours. If I close the window, I will see that the secure store service and proxy app is created and the application pool also is created in IIS but the database is not and the application service is stopped. even when I want to delete it, it's
the same story and the progress window stays until I close it manually. Nothing has been logged in the event viewer because it doesn't throw any exceptions.
I don't think that I have permission issues on the database server side because I have created the performance point service app and the database is there. I have used the same credentials to crete the secure store.
I have restarted the secure store service and IIS for many times and even the server itself.
I'm wondering if anybody has had this issue because I couldn't find anything on the web.
Thanks,
EdwinAlex, please ignore my previous answer. I found more information in the ULS. At the time that I started creating the service application by power shell these things are logged and they are repeated several times:
it starts with:
11/13/2013 15:19:55.52 PowerShell.exe (0x1698)
0x170C
Secure Store Service
Secure Store
esj6 High
Creating Secure Store Service Application 'Secure Store Service Application'.
c402af0c-5ff6-4995-83b8-3f95210a8b3d
11/13/2013 15:19:55.54 PowerShell.exe (0x1698)
0x170C
Secure Store Service
Secure Store
esj9 Medium
Creating "database object" 'SP_SecureStore' for application. At this time database is not created.
c402af0c-5ff6-4995-83b8-3f95210a8b3d
11/13/2013 15:19:55.54 PowerShell.exe (0x1698)
0x170C
Secure Store Service
Secure Store
esk0 Medium
Saving "database object" 'SP_SecureStore' in the config db.
c402af0c-5ff6-4995-83b8-3f95210a8b3d
11/13/2013 15:19:55.83 w3wp.exe (0x0944)
0x0DB4
Secure Store Service
Secure Store
d4gx Verbose
BackgroundTasks instance accesed.
11/13/2013 15:19:55.83 SPUCWorkerProcessProxy.exe (0x13A0)
0x02B0
Secure Store Service
Secure Store
d4gx Verbose
BackgroundTasks instance accesed.
11/13/2013 15:19:55.83 PowerShell.exe (0x1698)
0x1740
Secure Store Service
Secure Store
f7wk Verbose
StartTracker called for secure store ''
11/13/2013 15:19:55.83 PowerShell.exe (0x1698)
0x1740
Secure Store Service
Secure Store
f7wl Verbose
Tracker not started because call not made from Service Host.
11/13/2013 15:19:55.83 WebAnalyticsService.exe (0x0A6C)
0x1B88 Secure Store Service
Secure Store
f7wk Verbose
StartTracker called for secure store ''
Finally it says:
11/13/2013 15:19:55.90 PowerShell.exe (0x1698)
0x170C
Secure Store Service
Secure Store
esk9 High
Secure Store Service Application 'Secure Store Service Application' created.
c402af0c-5ff6-4995-83b8-3f95210a8b3d -
How to Use Mobile Service in HTML/JavaScript Application
The Windows Azure Mobile Service is a back end tool for mobile applications. It supports various platforms, such as Windows Store, Windows Phone 8, iOS and Android. The Windows Azure
Mobile service can also support HTML/JavaScript. This article helps you to get a basic idea of how to use the Windows Azure Mobile Service in HTML/JavaScript applications.
Let us start with a Quick startup project provided by Microsoft. A Quick startup is a simple demo project that can help us to understand how to use the Windows Azure Mobile Service with HTML/JavaScript. So let's start from the Quick startup project.
Login into in the Windows Azure portal and use the following procedure.
This article assumes you already have a Windows Azure account and the mobile service is enabled in your account.
1. Create a new Windows Azure Mobile Service
Click on the +New button from the left corner and select Compute -> Mobile Service and then click on the "Create" button.
The Windows Azure portal popup creates a mobile service wizard when you click the Create button. Windows Azure asks you to enter the mobile service name as shown in the following image:
Select the database options and region for your mobile service and click on the "Next" button.
Once your mobile service is successfully created, the portal will show all your mobile services as shown in the following images.
Ok! We have created a new mobile service successfully. Let's move to our subsequent steps.
1. Quick startup Project
As we all know, the Windows Azure Mobile Service can support many platforms such as Windows Store, Windows Phone 8, iOS, Android and HTML/JavaScript. This article only tells us about the new HTML/JavaScript platform that is recently added to the Windows Azure
Mobile Service.
In the image above, we are in the quick startup page where the Windows Azure Mobile Service allows the user to choose their platform. I have selected the HTML/JavaScript Platform.
In the image above, we found 3 quick steps that can allow us to run <g class="gr_ gr_74 gr-alert gr_gramm Grammar" data-gr-id="74" id="74">a HTML/JavaScript</g> sample project.
1. Create Table: In this step the user needs to create a table that can used by the sample project, once you hit the create TodoItem Table button. The Portal will create a TodoItem table in your mobile service. You
can check this table by clicking on the data tab(menu).
2. Download and run your app: In this step the user needs to download the Quick startup project that is provided by the Windows Azure portal. Click on the "Download" button and download the project. You will
see the following files in the quick startup project.
The Server folder contains some files to setup this project locally. The user should run the file from the server folder corresponding to their OS. I am using Windows OS so I ran the <g class="gr_ gr_80 gr-alert gr_spell ContextualSpelling ins-del multiReplace"
data-gr-id="80" id="80">lanch</g>-<g class="gr_ gr_79 gr-alert gr_spell ContextualSpelling ins-del multiReplace" data-gr-id="79" id="79">windwos</g> file to setup this project locally in
IISExpress.
Press r and enter the key, you will see IISExpress started. Do not close this Windows and open your browser and request the http://localhost:8000/ page.
Enter the Item name and click on the add button. Your Item will be added to the TodoItem table.
3. Configure your host name: This step is a very important step for any HTML/JavaScript application that uses the Windows Azure Mobile Service. In this <g class="gr_ gr_83 gr-alert gr_gramm Punctuation only-ins
replaceWithoutSep" data-gr-id="83" id="83">step</g> the user must register their website name in the Cross-origin resource sharing (CORS). By default, "localhost" is added by the Windows Azure Mobile Service
so your quick startup project can run without making any CORS setting changes. The user can add their website domain name by clicking on the configure tab (menu).
The user can add as many website domain names as needed.are you asking a question or did you just post a tutorial here? you might want to post it as a blog post or wiki entry instead.
-
Good Customer Service, for once!
Hello, I just wanted put in a compliment. I was VERY impressed with the service we received from Layton at the Verizon Store on McCarran in Reno, Nevada. We had been to three different stores to solve our problem with a faulty 3G wireless device, and had received no answer or useful help. Just blew us off. I was about ready to switch to AT&T. This guy changed all of that, beyond excellent customer service. There should be more guys like him around. Thanks! On the other hand I couldnt find anywhere to easily leave this comment, and the chat box didn't work.
I use the iskin solo case for the iphone 4. They have released their cases last week thursday I believe, but I got mine in the mail yesterday and so far I like it. I know people have different taste and likings on any cases, but I personally like the iskin cases. Been using them since the iphone 3G S and it protected me well. few times I dropped my iphone 3G s with the iskin case on and it did it's job really well.
I also had the iskin case for my 3G as well and just for the fun of it I did a drop test from where my ear is and I dropped it to the hard wood floor, and it landed dead flat on the ground with screen facing down. I was surprised that it survived that drop because it did made a huge crack noice, and of cource no screen cracks on it, but I sold the 3G now.
But I would never do the same drop test with my iphone 4, knowing that both side is made of glass and don't want to take the risk. -
No Service on iPhone 4S. Please read and offer help. Thanks.
Hello,
I seem to have gotten myself into a tricky situation. I use a Blackberry 9900 as my main phone and love it as I send hundreds of emails and hundreds of IMs, BBMs, Tweets etc everday. I've always envied the ease an iPhone offers in terms of speed, browsing on a larger screen and the far superior app store. Nevertheless I'm reluctant to fully trade in my Blackberry. I got a new job and have a lot of work contacts and my job involves photography, networking and promotion. I decided to find an iPhone 3G to use for this side of my life and so I could use Instagram. My friend told me her boyfriend had an iPhone 4S available as he now had the new Samsung 3 phone and I could get it for 'mates rates' I bought it for £250. I think it's a good price.
He told me it was locked to 3 and this wasn't a concern to me because it's a work phone I don't care which network I'm using. My Blackberry is on o2.
I purchased a micro sim from 3 for iPhone's and put it in to see it say 'No Service' I went into the 3 store and they told me I inserted it correctly and gave me te customer service number and let me use the in store phone to contact them. I gave them the phone information I received when I purchased it and they told me that the phone was blocked. I was so upset. I asked how can I unlock it as I'm now the owner and paid a fair amount of cash for it and they told me to contact the sellr and that he can call them for me and unblock it vert easily. I contacted him and he told me to try another sim and has since been no help.
He has assured me the phone is not faulty and that it was working for him. He gave me a print out of the warranty for he phone and it does not expire until Oct 16th 2012. Three insist when I called back that the phone isn't faulty but indeed blocked. I offered to give them his name and details to prove I knew the owner, but they will not accept this. I told him this is too much hassle and I would like my money back, he will not text me.
My friend, well she is saying that the phone worked just fine for them.
I don't know how to fix an iphone, I don't know if it's faulty or blocked. 3 wouldn't lie, but I didn't expect my friend would either.
Can I fix this on my own? I'm not usually impulsive and this is why :/
Is there anything I can download to unlock it on my own. It is essentially at this point an iTouch and if I wanted that I would have purchased that for less than I paid or this.
Any suggestions, advice on how to resolve this problem either with the phone or the people involved would be appreciated.The previous carrier is the company Three. I bought the 3 sim and it didn't work so I went to my local Three shop and with the information I gave them they told me the phone was blocked. Is this the same as what you are saying?
I thought Three sim in Three iphone would work. I wish it were that simple -
Verizon Wireless has the absolute worst customer service I have ever received. The in store reps are unprofessional and spend more time texting and taking personal cell phone calls than in helping customers. They are not at all knowledgeable and even state they do not know what they are doing. When you call customer service you get jerked around and passed from one person to the next with no one knowing how to fix my billing issue. I have received NO call backs that were promised and the latest person I spoke to was incredibly rude. Sanita from Sacramento refused to even give me her last name or the last name of her Manager Nick so that I could follow up. I am incredibly disappointed at how poorly I have been treated. I will make sure to tell everyone I know about this experience and as soon as my contract has expired I WILL be leaving Verizon services after 10 years with the company!!
This is a customer to customer forum, so this is not the place.
What is going on with your account? maybe we can help you. -
Upgrade service error after ZFD3 SP3 to ZFD4.01 upgrade
Hi,
Having upgraded from ZFD3.2 SP3 to ZFD4.01 and carefully following the
documentation instructions I still get the following error on the Inventory
Service startup screen:
"The Upgrade Service is migrating the schema
An error has occurred. The upgrade service is exiting now."
The Inv Srv object Server Status log says:
"1178: An error occured while performing the DBSchema migration
1177: Unable to complete all the operations, the upgrade service is exiting
with errors.
106: The Storer succesfully connected to the database
108:the database in not initialized as it is being upgraded"
All of these errors on the support site have as a fix either restart the
Inventory Service or contact Novell.
I've spent some hours now looking for a fix on Knowledgebase and in the Zen
forums but can't find anything useful. This is the second time I've run the
upgrade and this problem has occurred. I've reinstalled Zen3.2 from scratch,
applied SP1 and SP3.
I've checked policies and database objects, all appears as it should be.
These seem to be the relevant errors from the log files:
Migration Log:
Migration Exception Message->Could not add the dbspace..ASA Error -121:
Permission denied: unable to create the dbspace file "CIM10",
SQLState->42501, ErrorCode->262
Zenworksinvservice log file:
[12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true) failed
in AlterProcedure
[12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or ZFS3.0
SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
again
See full logs below.
Is there no option but to go straight to Novell?
Regards,
Steve Law
zenworksinvservice-041202123653303.txt
[12/2/04 12:36:53.280] ZENInv - Service Loader: getAttributesofDN:
Attributes of:
[12/2/04 12:36:53.349] ZENInv - Service Loader:
getAttributes:Attributes={zeninvhostserver=zeninvH ostServer: Distinguished
Name CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, zeninvrole=zeninvRole: Integer 25}
[12/2/04 12:36:53.358] ZENInv - Service Loader: Logout from NDS returnedtrue
[12/2/04 12:36:53.725] ZENInv - Server Config: The severconfig service start
is pending...
[12/2/04 12:36:53.784] ZENInv - Server Config: getAttributesofDN: Attributes
of:
[12/2/04 12:36:53.827] ZENInv - Server Config:
getAttributes:Attributes={zeninvscanfilepath=zenin vScanFilePath: Case Ignore
String \\SERVER1\DATA\Zenworks\ScanDir, zeninvrole=zeninvRole: Integer 25,
zeninvcomponentstatus=zeninvComponentStatus: 4.0 12 0}
[12/2/04 12:36:53.832] ZENInv - Server Config: Logout from NDS returnedtrue
[12/2/04 12:36:53.838] ZENInv - Server Config: Getting Cascade INit time
[12/2/04 12:36:54.844] ZENInv - Server Config: Database Location Policy DN
is CN=Zen32 Server Package:General:ZENworks
Database.OU=Policies.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:36:54.887] ZENInv - Server Config: getAttributesofDN: Attributes
of:
[12/2/04 12:36:54.918] ZENInv - Server Config:
getAttributes:Attributes={zenlocdatabaseobject=zen locDatabaseObject:
Distinguished Name CN=SERVER1_invDatabase.OU=BMO.OU=UK.O=OURTREE}
[12/2/04 12:36:54.923] ZENInv - Server Config: Logout from NDS returnedtrue
[12/2/04 12:36:54.967] ZENInv - Server Config: getAttributesofDN: Attributes
of:
[12/2/04 12:36:55.001] ZENInv - Server Config:
getAttributes:Attributes={zendbpassword=zendbPassw ord: novell,
zendbjdbcprotocol=zendbJDBCProtocol: jdbc:,
zendbdatabasetype=zendbDatabaseType: Integer 0,
zendbjdbcsidservice=zendbJDBCSIDService: 11.32.25.98, zendburl=zendbURL:
Case Ignore String
jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4,
zendbjdbcsubname=zendbJDBCSubName: Tds:, zendbjdbcdriver=zendbJDBCDriver:
com.sybase.jdbc.SybDriver, host server=Host Server: Distinguished Name
CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, network address=Network Address: 13;20;,
zendbuser=zendbUser: MW_DBA, zendbjdbcsubprotocol=zendbJDBCSubProtocol:
sybase:, zendbjdbcport=zendbJDBCPort: 2638}
[12/2/04 12:36:55.013] ZENInv - Server Config: Logout from NDS returnedtrue
[12/2/04 12:36:56.297] ZENInv - Server Config: The severconfig service is
started...
[12/2/04 12:36:56.320] ZENInv - Sync Scheduler: The scheduler service start
is pending...
[12/2/04 12:36:56.382] ZENInv - Sync Scheduler: getAttributesofDN:
Attributes of:
[12/2/04 12:36:56.459] ZENInv - Sync Scheduler:
getAttributes:Attributes={zeninvsyncrepeatinterval =zeninvSyncRepeatInterval:
>
[12/2/04 12:36:56.463] ZENInv - Sync Scheduler: Logout from NDS returnedtrue
[12/2/04 12:36:56.585] ZENInv - Sync Scheduler: This is the schedule
fetchedRun Daily: Monday, Tuesday, Wednesday, Thursday, Friday From 00:00:00
To 22:55:00 (Randomly dispatch during time period)
[12/2/04 12:36:56.597] ZENInv - Sync Scheduler: fetchSchedule returned: true
[12/2/04 12:36:56.597] ZENInv - Sync Scheduler: Schedule Fired
[12/2/04 12:36:56.597] ZENInv - Sync Scheduler: The scheduler service is
started...
[12/2/04 12:36:56.721] ZenInv - Upgrade Service: getAttributesofDN:
Attributes of:
[12/2/04 12:36:56.752] ZenInv - Upgrade Service:
getAttributes:Attributes={zeninvcomponentstatus=ze ninvComponentStatus: 4.0
12 0}
[12/2/04 12:36:56.756] ZenInv - Upgrade Service: Logout from NDS
returnedtrue
[12/2/04 12:36:56.758] ZenInv - Upgrade Service: Info : Read
zenInvComponentStatus = 4.0 12 0
[12/2/04 12:36:56.758] ZenInv - Upgrade Service: Inventory Server
zenInvComponentStatus = 4.0 12 0
[12/2/04 12:36:56.789] Service Manager: start(ServiceDataAccessor, String[])
not found in
'com.novell.zenworks.desktop.inventory.strconverte r.STRConverterServiceInit'
[12/2/04 12:36:56.815] ZENInv - STRConverter: Start with
'ServiceStatusChangeListener' invoked
[12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true) failed
in AlterProcedure
[12/2/04 12:37:04.807] ZENInv - Status Reporting: Messages are written into
XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:04.845] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:04.881] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-O j,
"- l, "Tw s, "Ty T, "T j, "T-
l, " s, " T, "6 j, "9Y l}
[12/2/04 12:37:04.898] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:04.912] ZENInv - Status Reporting: Number of records to add
are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:04.951] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:04.984] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-O j,
"- l, "Tw s, "Ty T, "T j, "T-
l, " s, " T, "6 j, "9Y l}
[12/2/04 12:37:04.990] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:04.991] ZENInv - Status Reporting: Adding record 0 for
DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.113] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.209] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.246] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:05.277] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "- l,
"Tw s, "Ty T, "T j, "T- l, "
s, " T, "6 j, "9Y l, "~; s}
[12/2/04 12:37:05.284] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.285] ZENInv - Status Reporting: Number of modified records
are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or ZFS3.0
SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
again
[12/2/04 12:37:05.288] ZENInv - Status Reporting: Messages are written into
XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.326] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:05.358] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "- l,
"Tw s, "Ty T, "T j, "T- l, "
s, " T, "6 j, "9Y l, "~; s}
[12/2/04 12:37:05.364] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.365] ZENInv - Status Reporting: Number of records to add
are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.403] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:05.435] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "- l,
"Tw s, "Ty T, "T j, "T- l, "
s, " T, "6 j, "9Y l, "~; s}
[12/2/04 12:37:05.441] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.445] ZENInv - Status Reporting: Adding record 0 for
DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.568] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.670] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.707] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:05.738] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw s,
"Ty T, "T j, "T- l, " s, "
T, "6 j, "9Y l, "~; s, "s? T}
[12/2/04 12:37:05.747] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:05.748] ZENInv - Status Reporting: Number of modified records
are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables, Running EnumModifier in integrated mode with
upgradeService
[12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables, dbDriver:com.sybase.jdbc.SybDriver
[12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables,
dbURL:jdbc:sybase:Tds:11.32.25.98:2638?ServiceName =mgmtdb&JCONNECT_VERSION=4
[12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables, dbType:0
[12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables, dbUser:MW_DBA
[12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
modifyEnumTables, dbPasswd:novell
[12/2/04 12:37:06.844] Service Manager: start(ServiceDataAccessor, String[])
not found in
'com.novell.zenworks.desktop.inventory.selector.Se lectorServiceInit'
[12/2/04 12:37:07.046] ZENInv - Selector: Selector Services Started
Successfully
[12/2/04 12:37:07.046] Service Manager: start(ServiceDataAccessor, String[])
not found in
'com.novell.zenworks.desktop.inventory.storer.Stor erServiceInit'
[12/2/04 12:37:07.062] ZENInv - Selector: Selector Code Profiling disabled
[12/2/04 12:37:07.067] ZENInv - Storer: Start with
'ServiceStatusChangeListener' invoked
[12/2/04 12:37:17.010] ZENInv - Selector: Getting ServerConfig HashTable
[12/2/04 12:37:17.010] ZENInv - Selector: Getting InvServiceObj from
HashTable
[12/2/04 12:37:17.011] ZENInv - Selector: Getting NDSTree from ServiceObject
[12/2/04 12:37:17.013] ZENInv - Selector: NDSTree=null
[12/2/04 12:37:17.014] ZENInv - Selector: Getting InventoryServiceDN from
ServiceObject
[12/2/04 12:37:17.014] ZENInv - Selector:
InventoryServiceDN=CN=SERVER1_ZenInvService.OU=BMO .OU=UK.O=OURTREE
[12/2/04 12:37:17.014] ZENInv - Selector: Getting ScanDir from ServiceObject
[12/2/04 12:37:17.015] ZENInv - Selector: ScanDir=DATA:\Zenworks\ScanDir
[12/2/04 12:37:17.021] ZENInv - Selector: NEW SyncServiceTable Constructor
Invoked
[12/2/04 12:37:17.022] ZENInv - Selector: Creating-Verifying
Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.022] ZENInv - Selector: Checking for
DATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.023] ZENInv - Selector: synchTableDir exists. Check wether
this is a directory or File
[12/2/04 12:37:17.024] ZENInv - Storer: Storer from dblocation user: MW_DBA
driver: com.sybase.jdbc.SybDriver protocol: jdbc:sybase: subname: Tds: port:
2638
[12/2/04 12:37:17.024] ZENInv - Selector: Directory
ExistsDATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.024] ZENInv - Selector: Directory Existence
ConfirmedDATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.025] ZENInv - Selector: Serialize-Deserialize File
DATA:\Zenworks\ScanDir\stable\STABLE.SER
[12/2/04 12:37:17.025] ZENInv - Selector: Initializing SyncServiceTable
[12/2/04 12:37:17.025] ZENInv - Selector: SynchTable Does not Exist
[12/2/04 12:37:17.026] ZENInv - Selector: Attempting to Load SynchTable From
Serialized File
[12/2/04 12:37:17.026] ZENInv - Selector: DeSerializing hashTable
FromDATA:\Zenworks\ScanDir\stable\STABLE.SER
[12/2/04 12:37:17.029] ZENInv - Storer: url[From DBObject]:
jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4
[12/2/04 12:37:17.035] ZENInv - Storer: wsdn:
CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREEi = 0
[12/2/04 12:37:17.037] ZENInv - Selector: DeSerializing SyncService
HashTable
[12/2/04 12:37:17.041] ZENInv - Selector: SynchTable Loaded Sucessfully From
Serialized File
[12/2/04 12:37:17.042] ZENInv - Selector: Getting hasDatabase status from
ServiceObject
[12/2/04 12:37:17.042] ZENInv - Selector: hasDatabase is true from
ServiceObject
[12/2/04 12:37:17.042] ZENInv - Selector: Getting isStandAlone status from
ServiceObject
[12/2/04 12:37:17.043] ZENInv - Selector: isStandAlone is true from
ServiceObject
[12/2/04 12:37:17.043] ZENInv - Selector: ConvDir
DATA:\Zenworks\ScanDir\conv\
[12/2/04 12:37:17.044] ZENInv - Selector: ConvDir exists. Check wether this
is a directory or File
[12/2/04 12:37:17.044] ZENInv - Selector: DATA:\Zenworks\ScanDir
[12/2/04 12:37:17.045] ZENInv - Selector: DATA:\Zenworks\ScanDir\DbDir
[12/2/04 12:37:17.045] ZENInv - Selector:
[12/2/04 12:37:17.048] ZENInv - Selector: Getting SELECTOR_STORER Synch
Object
[12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_COLLECTOR Synch
Object
[12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_CONVERTER Synch
Object
[12/2/04 12:37:17.049] ZENInv - Selector: Getting CONVERTER_SELECTOR Synch
Object
[12/2/04 12:37:17.050] ZENInv - Selector: Getting SYNCHSERVICE_SELECTOR
Synch Object
[12/2/04 12:37:17.061] ZENInv - Storer: Loading Storer test properties file
[12/2/04 12:37:17.080] Service Manager: start(ServiceDataAccessor, String[])
not found in
'com.novell.zenworks.common.inventory.scancollecto r.ScanCollector'
[12/2/04 12:37:17.338] ZENInv - IFS Server: zenInvScanCollector:
FileServiceController: Startup Properties: {chunksize=4096,
lockfactory=com.novell.zenworks.common.inventory.i fs.utils.MemoryFileLockFac
tory, lockseed=ScanSelectorLock, transfers=100,
rootdirectory=DATA:\Zenworks\ScanDir, timeout=60000,
servicename=zenInvScanCollector, portnumber=0}
[12/2/04 12:37:17.499] Service Manager: start(ServiceDataAccessor, String[])
not found in
'com.novell.zenworks.desktop.inventory.InvSyncServ ice.ManagableSyncService'
[12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: SyncService thread
started
[12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: NEW SyncServiceTable
Constructor Invoked
[12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Creating-Verifying
Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Checking for
DATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: synchTableDir
exists. Check wether this is a directory or File
[12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: Directory
ExistsDATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.586] ZENInv - Inventory Sync Service: Directory Existence
ConfirmedDATA:\Zenworks\ScanDir\stable\
[12/2/04 12:37:17.586] ZENInv - Inventory Sync Service:
Serialize-Deserialize File DATA:\Zenworks\ScanDir\stable\STABLE.SER
[12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Initializing
SyncServiceTable
[12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Will Use the
existing SyncServiceTable
[12/2/04 12:37:18.445] ZENInv - Status Reporting: Messages are written into
XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:18.484] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:18.520] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw s,
"Ty T, "T j, "T- l, " s, "
T, "6 j, "9Y l, "~; s, "s? T}
[12/2/04 12:37:18.525] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:18.526] ZENInv - Status Reporting: Number of records to add
are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:18.564] ZENInv - Status Reporting: getAttributesofDN:
Attributes of:
[12/2/04 12:37:18.595] ZENInv - Status Reporting:
getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw s,
"Ty T, "T j, "T- l, " s, "
T, "6 j, "9Y l, "~; s, "s? T}
[12/2/04 12:37:18.600] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:18.601] ZENInv - Status Reporting: Adding record 0 for
DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
[12/2/04 12:37:18.699] ZENInv - Status Reporting: Logout from NDS
returnedtrue
[12/2/04 12:37:18.783] ZENInv - Status Reporting: Logout from NDS
returnedtrue
Migration Log
Starting the AlterProcedure Log at 2004-12-02 11:45:29.731
Unzipping the file migrate.zip
Transforming the Migration SQL files...
...3
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Initial_0
is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
nPotsModem_1 is done with 545 0x03010c0a010202
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
nOperatingSystem_2 is done with 143 0x03010e02
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
nNetworkAdapter_3 is done with 544 0x03010c0b04
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
nDiskDrive_4 is done with 543 0x03010c080301
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Wi
nOperatingSystem_5 is done with 547 0x03010e0201
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\zenworks_vi
deoadapter_6 is done with 53 0x03010c030c0201
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Sy
stemInfo_7 is done with 228 0x03020404
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_so
undadapter_8 is done with 546 0x03010c16
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Mo
therboard_9 is done with 221 0x0302040101
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Lo
gicalDiskDrive_10 is done with 113 0x03010c110402
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
ventoryscanner_11 is done with 181 0x03011402
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
stalleddriver_12 is done with 548 0x2701
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_In
stalledDirectory_13 is done with 551 0x4a
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bu
s_14 is done with 35 0x03010c0301
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bi
os_15 is done with 180 0x0301140101
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
CurrentLoginUser_16 is done with 549 0x48
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
LastLoginUser_17 is done with 550 0x49
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
User_18 is done with 205 0x03011a
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\misc_19 is
copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybcustom_2
0 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybdelprocs
_21 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybextended
_22 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybrmaudit_
23 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\CIM_Process
or_24 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ne
twareOperatingSystem_24 is done with 142 0x03010e01
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\indytoprom_
26 is copied
\DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Post_30 is
copied
Starting Schema Migration
Adding the extra db spaces...
SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM9%'
has the results
File_NAME=mgmtdb9.db
dbfile's base directory =
SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM10%'
CREATE DBSPACE CIM10 AS 'mgmtdb10.db'
Totaltime taken for Schema Migration : 149
Migration Exception Message->Could not add the dbspace..ASA Error -121:
Permission denied: unable to create the dbspace file "CIM10",
SQLState->42501, ErrorCode->262I am getting identical errors with NW6.5 SP3, edir 8.7.3.6 upgrading from
ZFD4.01 to ZFD6.5. Haven't found any knowledgebase items on it.
Thanks,
Doug Streit
> Extra info: this is a NW6.5 SP2 server with edir 8.7.3.3, Sybase database.
>
> "SLaw" <[email protected]> wrote in message
> news:[email protected]...
> > Hi,
> >
> > Having upgraded from ZFD3.2 SP3 to ZFD4.01 and carefully following the
> > documentation instructions I still get the following error on the
> Inventory
> > Service startup screen:
> >
> > "The Upgrade Service is migrating the schema
> > An error has occurred. The upgrade service is exiting now."
> >
> > The Inv Srv object Server Status log says:
> >
> > "1178: An error occured while performing the DBSchema migration
> > 1177: Unable to complete all the operations, the upgrade service is
> exiting
> > with errors.
> > 106: The Storer succesfully connected to the database
> > 108:the database in not initialized as it is being upgraded"
> >
> > All of these errors on the support site have as a fix either restart the
> > Inventory Service or contact Novell.
> >
> > I've spent some hours now looking for a fix on Knowledgebase and in the
> Zen
> > forums but can't find anything useful. This is the second time I've run
> the
> > upgrade and this problem has occurred. I've reinstalled Zen3.2 from
> scratch,
> > applied SP1 and SP3.
> > I've checked policies and database objects, all appears as it should be.
> >
> >
> > These seem to be the relevant errors from the log files:
> >
> > Migration Log:
> > Migration Exception Message->Could not add the dbspace..ASA Error -121:
> > Permission denied: unable to create the dbspace file "CIM10",
> > SQLState->42501, ErrorCode->262
> >
> > Zenworksinvservice log file:
> > [12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true)
> failed
> > in AlterProcedure
> > [12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or
> ZFS3.0
> > SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
> > again
> >
> > See full logs below.
> >
> > Is there no option but to go straight to Novell?
> >
> > Regards,
> >
> >
> > Steve Law
> >
> > zenworksinvservice-041202123653303.txt
> > *********************************
> > [12/2/04 12:36:53.280] ZENInv - Service Loader: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:36:53.349] ZENInv - Service Loader:
> > getAttributes:Attributes={zeninvhostserver=zeninvH ostServer: Distinguished
> > Name CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, zeninvrole=zeninvRole: Integer 25}
> > [12/2/04 12:36:53.358] ZENInv - Service Loader: Logout from NDS
> returnedtrue
> > [12/2/04 12:36:53.725] ZENInv - Server Config: The severconfig service
> start
> > is pending...
> > [12/2/04 12:36:53.784] ZENInv - Server Config: getAttributesofDN:
> Attributes
> > of:
> > [12/2/04 12:36:53.827] ZENInv - Server Config:
> > getAttributes:Attributes={zeninvscanfilepath=zenin vScanFilePath: Case
> Ignore
> > String \\SERVER1\DATA\Zenworks\ScanDir, zeninvrole=zeninvRole: Integer 25,
> > zeninvcomponentstatus=zeninvComponentStatus: 4.0 12 0}
> > [12/2/04 12:36:53.832] ZENInv - Server Config: Logout from NDS
> returnedtrue
> > [12/2/04 12:36:53.838] ZENInv - Server Config: Getting Cascade INit time
> > [12/2/04 12:36:54.844] ZENInv - Server Config: Database Location Policy
> DN
> > is CN=Zen32 Server Package:General:ZENworks
> > Database.OU=Policies.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:36:54.887] ZENInv - Server Config: getAttributesofDN:
> Attributes
> > of:
> > [12/2/04 12:36:54.918] ZENInv - Server Config:
> > getAttributes:Attributes={zenlocdatabaseobject=zen locDatabaseObject:
> > Distinguished Name CN=SERVER1_invDatabase.OU=BMO.OU=UK.O=OURTREE}
> > [12/2/04 12:36:54.923] ZENInv - Server Config: Logout from NDS
> returnedtrue
> > [12/2/04 12:36:54.967] ZENInv - Server Config: getAttributesofDN:
> Attributes
> > of:
> > [12/2/04 12:36:55.001] ZENInv - Server Config:
> > getAttributes:Attributes={zendbpassword=zendbPassw ord: novell,
> > zendbjdbcprotocol=zendbJDBCProtocol: jdbc:,
> > zendbdatabasetype=zendbDatabaseType: Integer 0,
> > zendbjdbcsidservice=zendbJDBCSIDService: 11.32.25.98, zendburl=zendbURL:
> > Case Ignore String
> > jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4,
> > zendbjdbcsubname=zendbJDBCSubName: Tds:, zendbjdbcdriver=zendbJDBCDriver:
> > com.sybase.jdbc.SybDriver, host server=Host Server: Distinguished Name
> > CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, network address=Network Address:
> 13;20;,
> > zendbuser=zendbUser: MW_DBA, zendbjdbcsubprotocol=zendbJDBCSubProtocol:
> > sybase:, zendbjdbcport=zendbJDBCPort: 2638}
> > [12/2/04 12:36:55.013] ZENInv - Server Config: Logout from NDS
> returnedtrue
> > [12/2/04 12:36:56.297] ZENInv - Server Config: The severconfig service is
> > started...
> > [12/2/04 12:36:56.320] ZENInv - Sync Scheduler: The scheduler service
> start
> > is pending...
> > [12/2/04 12:36:56.382] ZENInv - Sync Scheduler: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:36:56.459] ZENInv - Sync Scheduler:
> >
> getAttributes:Attributes={zeninvsyncrepeatinterval =zeninvSyncRepeatInterval:
> > >
> > }
> > [12/2/04 12:36:56.463] ZENInv - Sync Scheduler: Logout from NDS
> returnedtrue
> > [12/2/04 12:36:56.585] ZENInv - Sync Scheduler: This is the schedule
> > fetchedRun Daily: Monday, Tuesday, Wednesday, Thursday, Friday From
> 00:00:00
> > To 22:55:00 (Randomly dispatch during time period)
> > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: fetchSchedule returned:
> true
> > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: Schedule Fired
> > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: The scheduler service is
> > started...
> > [12/2/04 12:36:56.721] ZenInv - Upgrade Service: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:36:56.752] ZenInv - Upgrade Service:
> > getAttributes:Attributes={zeninvcomponentstatus=ze ninvComponentStatus: 4.0
> > 12 0}
> > [12/2/04 12:36:56.756] ZenInv - Upgrade Service: Logout from NDS
> > returnedtrue
> > [12/2/04 12:36:56.758] ZenInv - Upgrade Service: Info : Read
> > zenInvComponentStatus = 4.0 12 0
> > [12/2/04 12:36:56.758] ZenInv - Upgrade Service: Inventory Server
> > zenInvComponentStatus = 4.0 12 0
> > [12/2/04 12:36:56.789] Service Manager: start(ServiceDataAccessor,
> String[])
> > not found in
> > 'com.novell.zenworks.desktop.inventory.strconverte r.STRConverterServiceIni
> t'
> > [12/2/04 12:36:56.815] ZENInv - STRConverter: Start with
> > 'ServiceStatusChangeListener' invoked
> > [12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true)
> failed
> > in AlterProcedure
> > [12/2/04 12:37:04.807] ZENInv - Status Reporting: Messages are written
> into
> > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:04.845] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:04.881] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-�O
> j,
> > "-�� l, "Tw� �s, "Ty� �T, "T�� j, "T�-
> > l, "�� �s, "� �T, "�6� j, "�9Y l}
> > [12/2/04 12:37:04.898] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:04.912] ZENInv - Status Reporting: Number of records to add
> > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:04.951] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:04.984] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-�O
> j,
> > "-�� l, "Tw� �s, "Ty� �T, "T�� j, "T�-
> > l, "�� �s, "� �T, "�6� j, "�9Y l}
> > [12/2/04 12:37:04.990] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:04.991] ZENInv - Status Reporting: Adding record 0 for
> > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.113] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.209] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.246] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:05.277] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
> l,
> > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
> > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
> > [12/2/04 12:37:05.284] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.285] ZENInv - Status Reporting: Number of modified
> records
> > are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or
> ZFS3.0
> > SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
> > again
> > [12/2/04 12:37:05.288] ZENInv - Status Reporting: Messages are written
> into
> > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.326] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:05.358] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
> l,
> > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
> > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
> > [12/2/04 12:37:05.364] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.365] ZENInv - Status Reporting: Number of records to add
> > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.403] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:05.435] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
> l,
> > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
> > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
> > [12/2/04 12:37:05.441] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.445] ZENInv - Status Reporting: Adding record 0 for
> > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.568] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.670] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.707] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:05.738] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
> �s,
> > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
> > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
> > [12/2/04 12:37:05.747] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:05.748] ZENInv - Status Reporting: Number of modified
> records
> > are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables, Running EnumModifier in integrated mode with
> > upgradeService
> > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables, dbDriver:com.sybase.jdbc.SybDriver
> > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables,
> >
> dbURL:jdbc:sybase:Tds:11.32.25.98:2638?ServiceName =mgmtdb&JCONNECT_VERSION=4
> > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables, dbType:0
> > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables, dbUser:MW_DBA
> > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
> > modifyEnumTables, dbPasswd:novell
> > [12/2/04 12:37:06.844] Service Manager: start(ServiceDataAccessor,
> String[])
> > not found in
> > 'com.novell.zenworks.desktop.inventory.selector.Se lectorServiceInit'
> > [12/2/04 12:37:07.046] ZENInv - Selector: Selector Services Started
> > Successfully
> > [12/2/04 12:37:07.046] Service Manager: start(ServiceDataAccessor,
> String[])
> > not found in
> > 'com.novell.zenworks.desktop.inventory.storer.Stor erServiceInit'
> > [12/2/04 12:37:07.062] ZENInv - Selector: Selector Code Profiling disabled
> > [12/2/04 12:37:07.067] ZENInv - Storer: Start with
> > 'ServiceStatusChangeListener' invoked
> > [12/2/04 12:37:17.010] ZENInv - Selector: Getting ServerConfig HashTable
> > [12/2/04 12:37:17.010] ZENInv - Selector: Getting InvServiceObj from
> > HashTable
> > [12/2/04 12:37:17.011] ZENInv - Selector: Getting NDSTree from
> ServiceObject
> > [12/2/04 12:37:17.013] ZENInv - Selector: NDSTree=null
> > [12/2/04 12:37:17.014] ZENInv - Selector: Getting InventoryServiceDN from
> > ServiceObject
> > [12/2/04 12:37:17.014] ZENInv - Selector:
> > InventoryServiceDN=CN=SERVER1_ZenInvService.OU=BMO .OU=UK.O=OURTREE
> > [12/2/04 12:37:17.014] ZENInv - Selector: Getting ScanDir from
> ServiceObject
> > [12/2/04 12:37:17.015] ZENInv - Selector: ScanDir=DATA:\Zenworks\ScanDir
> > [12/2/04 12:37:17.021] ZENInv - Selector: NEW SyncServiceTable Constructor
> > Invoked
> > [12/2/04 12:37:17.022] ZENInv - Selector: Creating-Verifying
> > Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.022] ZENInv - Selector: Checking for
> > DATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.023] ZENInv - Selector: synchTableDir exists. Check
> wether
> > this is a directory or File
> > [12/2/04 12:37:17.024] ZENInv - Storer: Storer from dblocation user:
> MW_DBA
> > driver: com.sybase.jdbc.SybDriver protocol: jdbc:sybase: subname: Tds:
> port:
> > 2638
> > [12/2/04 12:37:17.024] ZENInv - Selector: Directory
> > ExistsDATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.024] ZENInv - Selector: Directory Existence
> > ConfirmedDATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.025] ZENInv - Selector: Serialize-Deserialize File
> > DATA:\Zenworks\ScanDir\stable\STABLE.SER
> > [12/2/04 12:37:17.025] ZENInv - Selector: Initializing SyncServiceTable
> > [12/2/04 12:37:17.025] ZENInv - Selector: SynchTable Does not Exist
> > [12/2/04 12:37:17.026] ZENInv - Selector: Attempting to Load SynchTable
> From
> > Serialized File
> > [12/2/04 12:37:17.026] ZENInv - Selector: DeSerializing hashTable
> > FromDATA:\Zenworks\ScanDir\stable\STABLE.SER
> > [12/2/04 12:37:17.029] ZENInv - Storer: url[From DBObject]:
> > jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4
> > [12/2/04 12:37:17.035] ZENInv - Storer: wsdn:
> > CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREEi = 0
> > [12/2/04 12:37:17.037] ZENInv - Selector: DeSerializing SyncService
> > HashTable
> > [12/2/04 12:37:17.041] ZENInv - Selector: SynchTable Loaded Sucessfully
> From
> > Serialized File
> > [12/2/04 12:37:17.042] ZENInv - Selector: Getting hasDatabase status from
> > ServiceObject
> > [12/2/04 12:37:17.042] ZENInv - Selector: hasDatabase is true from
> > ServiceObject
> > [12/2/04 12:37:17.042] ZENInv - Selector: Getting isStandAlone status from
> > ServiceObject
> > [12/2/04 12:37:17.043] ZENInv - Selector: isStandAlone is true from
> > ServiceObject
> > [12/2/04 12:37:17.043] ZENInv - Selector: ConvDir
> > DATA:\Zenworks\ScanDir\conv\
> > [12/2/04 12:37:17.044] ZENInv - Selector: ConvDir exists. Check wether
> this
> > is a directory or File
> > [12/2/04 12:37:17.044] ZENInv - Selector: DATA:\Zenworks\ScanDir
> > [12/2/04 12:37:17.045] ZENInv - Selector: DATA:\Zenworks\ScanDir\DbDir
> > [12/2/04 12:37:17.045] ZENInv - Selector:
> > [12/2/04 12:37:17.048] ZENInv - Selector: Getting SELECTOR_STORER Synch
> > Object
> > [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_COLLECTOR Synch
> > Object
> > [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_CONVERTER Synch
> > Object
> > [12/2/04 12:37:17.049] ZENInv - Selector: Getting CONVERTER_SELECTOR Synch
> > Object
> > [12/2/04 12:37:17.050] ZENInv - Selector: Getting SYNCHSERVICE_SELECTOR
> > Synch Object
> > [12/2/04 12:37:17.061] ZENInv - Storer: Loading Storer test properties
> file
> > [12/2/04 12:37:17.080] Service Manager: start(ServiceDataAccessor,
> String[])
> > not found in
> > 'com.novell.zenworks.common.inventory.scancollecto r.ScanCollector'
> > [12/2/04 12:37:17.338] ZENInv - IFS Server: zenInvScanCollector:
> > FileServiceController: Startup Properties: {chunksize=4096,
> >
> lockfactory=com.novell.zenworks.common.inventory.i fs.utils.MemoryFileLockFac
> > tory, lockseed=ScanSelectorLock, transfers=100,
> > rootdirectory=DATA:\Zenworks\ScanDir, timeout=60000,
> > servicename=zenInvScanCollector, portnumber=0}
> > [12/2/04 12:37:17.499] Service Manager: start(ServiceDataAccessor,
> String[])
> > not found in
> >
> 'com.novell.zenworks.desktop.inventory.InvSyncServ ice.ManagableSyncService'
> > [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: SyncService thread
> > started
> > [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: NEW
> SyncServiceTable
> > Constructor Invoked
> > [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Creating-Verifying
> > Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Checking for
> > DATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: synchTableDir
> > exists. Check wether this is a directory or File
> > [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: Directory
> > ExistsDATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service: Directory
> Existence
> > ConfirmedDATA:\Zenworks\ScanDir\stable\
> > [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service:
> > Serialize-Deserialize File DATA:\Zenworks\ScanDir\stable\STABLE.SER
> > [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Initializing
> > SyncServiceTable
> > [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Will Use the
> > existing SyncServiceTable
> > [12/2/04 12:37:18.445] ZENInv - Status Reporting: Messages are written
> into
> > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:18.484] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:18.520] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
> �s,
> > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
> > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
> > [12/2/04 12:37:18.525] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:18.526] ZENInv - Status Reporting: Number of records to add
> > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:18.564] ZENInv - Status Reporting: getAttributesofDN:
> > Attributes of:
> > [12/2/04 12:37:18.595] ZENInv - Status Reporting:
> > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
> �s,
> > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
> > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
> > [12/2/04 12:37:18.600] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:18.601] ZENInv - Status Reporting: Adding record 0 for
> > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
> > [12/2/04 12:37:18.699] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> > [12/2/04 12:37:18.783] ZENInv - Status Reporting: Logout from NDS
> > returnedtrue
> >
> > Migration Log
> > ***********
> > Starting the AlterProcedure Log at 2004-12-02 11:45:29.731
> > Unzipping the file migrate.zip
> > Transforming the Migration SQL files...
> > ..3
> > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Initial_0
> > is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
> > nPotsModem_1 is done with 545 0x03010c0a010202
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
> > nOperatingSystem_2 is done with 143 0x03010e02
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
> > nNetworkAdapter_3 is done with 544 0x03010c0b04
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
> > nDiskDrive_4 is done with 543 0x03010c080301
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Wi
> > nOperatingSystem_5 is done with 547 0x03010e0201
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\zenworks_vi
> > deoadapter_6 is done with 53 0x03010c030c0201
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Sy
> > stemInfo_7 is done with 228 0x03020404
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_so
> > undadapter_8 is done with 546 0x03010c16
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Mo
> > therboard_9 is done with 221 0x0302040101
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Lo
> > gicalDiskDrive_10 is done with 113 0x03010c110402
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
> > ventoryscanner_11 is done with 181 0x03011402
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
> > stalleddriver_12 is done with 548 0x2701
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_In
> > stalledDirectory_13 is done with 551 0x4a
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bu
> > s_14 is done with 35 0x03010c0301
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bi
> > os_15 is done with 180 0x0301140101
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
> > CurrentLoginUser_16 is done with 549 0x48
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
> > LastLoginUser_17 is done with 550 0x49
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
> > User_18 is done with 205 0x03011a
> > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\misc_19
> is
> > copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybcustom_2
> > 0 is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybdelprocs
> > _21 is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybextended
> > _22 is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybrmaudit_
> > 23 is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\CIM_Process
> > or_24 is copied
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ne
> > twareOperatingSystem_24 is done with 142 0x03010e01
> >
> \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\indytoprom_
> > 26 is copied
> > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Post_30
> is
> > copied
> > Starting Schema Migration
> > Adding the extra db spaces...
> > SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM9%'
> > has the results
> > File_NAME=mgmtdb9.db
> > dbfile's base directory =
> > SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM10%'
> > CREATE DBSPACE CIM10 AS 'mgmtdb10.db'
> > Totaltime taken for Schema Migration : 149
> > Migration Exception Message->Could not add the dbspace..ASA Error -121:
> > Permission denied: unable to create the dbspace file "CIM10",
> > SQLState->42501, ErrorCode->262
> >
> >
>
> -
Poor Service the whole nine yards
On Saturday, March 29, 2014, I purchased a "Deal of the Day," a Samsung Gear Watch and selected a pick up from Best Buy on Monroe Street in Toledo, OH. I live 28.1 miles from this location, but I happened to be passing it later that day. I got a confirmation email stated that my item was ready to be picked up. When I arrived, I went to the Customer Service Counter, where I have picked up other "Deal of the Day" purchases. The lady helping me, spent 15 minutes looking for my order, which she could not find even after asking for help. Between the two employees, they figured out to ask someone else where my item that was alreay purchased was. It was being held with the cell phones. They alerted the people I was coming over. I waited 15 more minutes while I watched a tech agent at the Samsung counter lounge on the counter, and four employees helping two customers. Once I finally got someone to help me, He pulls out my purchase, set my item down on the counter, and then, proceeded to tell me he couldn't ring me up because he didn't know how to check me out. He did check me out after another 5 minutes when he realized none of the four employees next to him would help. Anyone totaling my time yet? We're at 35 minutes and counting for a "Deal of the Day" pick-up. After all said and done, 40 minutes later I left the store even though I already had an email stating it was ready. Clearly it wasn't ready and neither were the employees prepared to handle customers that day. Lesson #1: Don't pick a Best Buy because you know you will pass it when you know there is a better one just down the road.
I digress to my purchase. I get it home, and I open it up to find it doesn't work. This brand new item doesn't work. Seriously? What was the point of spending 40 minutes in a store for an item that doesn't work? Great...so here comes part two.
I decided to go back to a familiar Best Buy on Freemont Pike, Perrysburg, OH. It is 12.3 miles closer than the first one. I take my item in, get my sticker at the door, and I'm being helped before I even get over to the Customer Service Counter. I tell them that it doesn't work, and the lady sends me over to the Samsung counter where they test it. He tells me it will take about 10 minutes. It takes him 3 minutes trying a combination of solutions for him to also determine the watch doesn't work. He says they don't have the same color in stock, and he asks if a different color is ok. He goes and gets another watch and takes me back to the Costumer Service Counter, and the lady proceeds to ring me back up. She gets half way through it and calls over a manager, and then informs me it will cost me $100 more to exchange the watch. The lady and the manager converse for a few minutes trying to problem solve so I don't own them $100 more to exchange a DEFECTIVE watch. Here were their solutions: 1. Just return the watch or 2. Drive 11.2 miles where another Best Buy (neither of which I have previously entangle with for this watch) where they have 3 watches that I can exchange them. Here is the catch, they can't ask them to hold the item till I get there because there are no holds. I guess I'm not like most Best Buy customers because I didn't have time to drive an addition 22.4 miles round trip out of my way because I had to go to work. Mind you, these people were as nice as could be, and I didn't have time to argue. Since I was unable to spend my day doing the leg work to find a watch that did work, I returned the watch per the options I was given.
I am now without a watch, and I am one unsatisfied customer. One of the things that store #2 mentioned was that "Deal of the Day' purchases are online purchases. With that in mind, I called the number. After explaining my situation, I filed a complaint with the first store for poor service, and then I asked her how I can resolve this problem to get a working watch. Her only option was she could sell me the same watch for $100 more than I paid for it minus $10 for inconveience or something. After a heated debate and no resolution. She had not one solution to the problem and no answer for how to avoid this situation. Here were some of the question she, a representation of the corporate office of Best Buy, could not answer,
1. Why can I not exchange my watch for one that works?
2. Why was I told that I had to either drive out of my way or just return the watch because the watch never worked to begin with?
3. Why did it take me 40 minutes to pick up an item that I already received an email stating it was ready?
4. If the product I purchase is defective, and I cannot exchange it for one that works, How can you justify selling an item that doesn't work?
5. Why will you not price match your own sale?
6. If I decide to make another "Deal of the Day" purchase, can you garuntee that it will work or I can exchange it for one that works?
7. Are you stating that you do not garuntee "Deal of the Day" items are authentic and not defective?
8. If you are corporate, do you stand behind the ordeal that I have endured just to purchase a watch?
What's the answer to all of these questions? It's a simple one, I will continue to call the coporate office daily until this matter has been resolved. If anyone has a better idea how I can get a watch that works for the same price I paid, I am all ears.
What has happened to Best Buy?Dear bwbtheatre,
I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
(1) Due to your order being a Deal of the Day offer, the system wouldn’t do an even exchange if it’s not for the same exact sku on the same day of the offer. However, your situation was a little different due to the fact that you had a defective product. (2)The Perrysburg store could have performed the exchange and created order for In Store Pickup. This way, you could pick the new one up, at your convenience, from the store that showed stock of your desired color. They even could have had it shipped to you for free if that was desired as an alternative.
(3)Your first visit, at the Toledo store, should have been much quicker because normally all product would be kept at the Store Pickup area. A reason for keeping those smart watches in Best Buy Mobile might be, with a Mobile Associate performing the pickup, they could make sure you walk out working with your new smart watch paired to your phone.
(4/6/7)In the mass production process, there are bound to be “lemons” that turn up in the process, this is why we offer our Geek Squad Protection and also why manufacturer warranties exist. It wasn’t a question of, can we exchange it for a working product; it was more, what is the best way to do so? (5)When the store realized it was a Deal of the Day order, they should have made sure to process an exchange like I said. Normally, we wouldn’t price match backwards to a previous sale.
(8)This experience should have been a lot more efficient for you; therefore, I want to make sure both the Toledo and Perrysburg stores get your feedback. I am going to reach out to you via private message to gain some more details from those visits as well as your order. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
Customer service and computer have gone from bad to totally unbelievable
I have a friend who was not computer savvy and asked for my help in purchasing a computer before going on vacation. I have been a best buy customer for a very long time,I would say my house was a best buy house.After the experience that she has endured and continues to deal with,I'm sorry that I took her to best buy.I private messaged Karina on the 12th so as not to make a fuss if I could get help privately but did not receive a response.The saga of customer service and her non-functioning computer from two stores in town has gone from bad to totally unbelievable.I used to work customer service and if I had treated my customers in the manner she has received I would have been looking for a job.She was accused of stealing money or the computer she paid for, she has been lied to, delayed from her vacation, had her extended warranty cancelled,numerous other things and is still dealing with a computer that is not functioning properly. I'm trying to help her and this has become harder and harder to do.I would appreciate some help as we have asked to speak to a district manager and that seems to be an impossibility.
Hi deafdragon,
It sounds like your friend is going through a complete and utter nightmare of a situation, so it’s very nice of you to be reaching out to us on her behalf. Trying to receive service on a broken computer should never be this difficult, and it’s especially concerning to hear of the serious allegations we’ve reportedly made against her while requesting assistance. As I’d hate for this to cause you both further aggravation, I’d really appreciate the opportunity to see how I may help.
Due to our Privacy Policy though, I’m unable to discuss the details of your friend’s case with you. Please have your friend create a forum account using her email address we may have on file with her Best Buy account. From there, please tell her to send me a private message with her full name, contact information, and any information she wishes me to know so that I may see what options we may have available for her.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
Complaint - Poor Customer Service in Store and Inconsistent Communication
I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon ModeratorApple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.
-
Another iPod locking up -- any chance of service from Apple?
Yesterday, it froze in the middle of a song at 5:21 (according to the clock display) and never came unfrozen. The battery died, I plugged it in when I got home, it charged overnight, and I was listening to a song today and it froze again. The advice of resetting it hasn't helped. When it's frozen, I tried four or five times to reset it, and it just won't do anything. It even stays lit up the whole time! When I first got my iPod, it could take literally hours for iTunes to recognize it in the source list, even though the computer knew it was there. I don't think that's related, but oh, well. And of course, a fourth-gen isn't really covered anymore in their service policy. I got it in Sept of 05, and already used my one free call. I haven't yet been able to get through to an actual person, but I'm planning on it.
So, two questions:
1) any clue what the problem with these iPods is?
2) Any chance the people at Apple would be willing to replace it with a working, SERVICEABLE model?And of course, a fourth-gen isn't really covered anymore in their service policy.
The warranty is for one year after purchase.
If you bought it new in Sep 05, its still covered.
already used my one free call. I haven't yet been able to get through to an actual person, but I'm planning on it.
If you have not spoken with an actual person, you have not used your one free support.
But that is only good for the first 90 days anyway. After 90 days, it'll cost.
Try the 5Rs on this page.
http://www.apple.com/support/ipod/
If this does not solve the problems, you can request service for your iPod at an Apple Retail store or here.
http://depot.info.apple.com/ipod/ -
How to find Goods Receipt Number particular to Service Entry Sheet Number.
Hi Experts,
In one of my reports i need to bring purchase order ,service entry sheet, goods receipt number .
In ekbe i am getting the purchase order and its service entry sheet while keeping BEWTP = 'D'.
so i am getting purchase orders and their service entry sheet numbers in belnr.
Now i want to get the corresponding goods receipt number .
But i am getting goods receipt number against the purchase order but not against service entry sheet , in same EKBE
while keeping BEWTP = 'E' movement type = '101'.
My doubt here is how to get the corresponding goods reciept number for a service entry sheet.
if i have three service entry sheet numbers for a purchse order i have three goods receipt numbers
but how to get the relation between them which GRN to which service entry sheet
. is there any table which stores the service entry and its grn.
If i am any thing functionally wrong which i wrote above please correct me and give ur inputs.
Thanks
vamsi
Edited by: vamsi talluri on Aug 20, 2009 7:21 PMHi Sarath,
If the Purchase order Item category is 'D' then it is a service order then it can have N service entry sheet numbers and once each service entry sheet is accepted it will be available for Goods reciept .. so that information will be avaiable..
U can obtain the GRN against the Service entry sheet in EKBE itself.
BELNR refers to GRN
LFBNR refers to Service entry sheet number.
And hence i am closing the thread.
Thanks
vamsi
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