Service at customers site

Hi all,
Kindly help me to know,
For providing service at customer site, some of machiwnes have to be taken to customers site, how the masters has to be maintained & how the machienes movement should be done to customers site & recieving back to factory.

Hi,
One standard SAP option would be the consignment process. Many beverage companies use this process for their coffee machines at clients' sites.
More doc available under:
http://help.sap.com/saphelp_erp60_sp/helpdata/en/70/a7853478616434e10000009b38f83b/frameset.htm
Regards
Nikhilesh

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              0x00000000 0x00000001
        outbound esp sas:
          spi: 0xCC4FACB7 (3427773623)
             transform: esp-3des esp-md5-hmac no compression
             in use settings ={L2L, Tunnel, IKEv1, }
             slot: 0, conn_id: 9367552, crypto-map: TEST
             sa timing: remaining key lifetime (kB/sec): (1824522239/3507)
             IV size: 8 bytes
             replay detection support: Y
             Anti replay bitmap:
              0x00000000 0x00000001
    VPN is unstable 
    Connection terminated for peer 194.XXX.XXX.XX.  Reason: Peer Terminate  Remote Proxy 10.112.0.0, Local Proxy 10.143.0.0
    I cannot pass any traffic through the vpn when it's UP, or ping the other side.
    ASA VERSION 9.2

    I do not think that'll be any problem. Here at work we also use Cisco ADSL 800 Series with vpn between customers' sites without any issues. The ASA should vpn for sure.

  • Verizon process for iphones for existing customers......are you kidding me?????????

    Are you kidding me Verizon???
    I did everything you told me in order to get my iphone right away.  I got up at 3 am on the 6th and your website was down more than it was up...by the time I was able to place my order you tell me you are no longer accepting pre-orders.  Try again on the 9th.
    I stop in a store and they tell me they won't get any in the stores, I have to order on line or I will not be able to get my phone.
    I get up on the 9th @ 3 am and place my order and they tell me I won't get the phone until the 18th.  I am in bed watching the news and they show a lady walking out of a store front with a new iphone.  Are you kidding me??? Was she an existing customer or not.  Who knows or cares.  I don't get mine until after the 18th.
    So I go to a store front this morning and they have them in stock so I get my phone?  No because Verizon shipped the phone to me at 5 am this morning and they can't cancel the order.  They shipped it next day air with UPS but they didn't note for Saturday delivery so I won't get it until Monday....but there is another twist...the weather is bad and may delay the shipment...UPS can't tell me one way or the other so I may or may not get my phone on Monday and I have to stay home all day because they asked for a signature upon delivery.
    Are you kidding me???  How is this customer service.  Verizon you asked for an email so you could anticipate how many iphones to order.  If you didn't get enough to service existing customers in a timely manner why didn't you tell us?  If you have the phones in the stores why didn't you send me an email saying that I could pick up my phone in the store and save you the cost of an expedited delivery from UPS?
    So here I sit without an iphone. I've been a Verizon customer since they began.  I didn't switch to ATT when the iphone first came out.  I waited until they announced that they were coming to Verizon.  I did everything you asked me to and I still don't have my phone and am being put out to take off work on Monday or not get my phone until ???????????
    If I ran my business this way I wouldn't have a business!
    **bleep** in Columbus!   Are you kidding me????

    Same thing happened to me.  Very frustrating.  My son and I were told four different things by four different reps and also from in store reps. We missed the pre-order, but my son went on-line at 3 AM on the 9th and ordered it.  Our I-phone was supposed to ship on the 18th so we cancelled the order and picked one up at the store yesterday 10 minutes after a rep told me I could cancel as long as it wasn't shipped out yet. Earlier another rep had told my son earlier we could bring the order number into the store and pick it up while another told him no you can't do that. After picking up the phone in store, I go online to cancel and can't find it anywhere.  I call and that rep tells me its just waiting for a tracking number to ship.  So within a half hour I have a second I-phone coming.  I called this morning and the order is now canceled, but I still have to deal with returning the other.  Had they told me it would ship today, I would have waited because my son didn't need it that bad, but what a frustrating experience.  Shame on you Verizon. 

  • Allocating costs to service orders

    Hi All,
    I have a scenario I'm hoping one of you may be able to help me with.
    Currently when an external service technician carries out work at a customers site the costs related to that work are booked to a single service order.
    This work however may be completed on a number of different machines at the customers site, which results in a manual allocation each month crediting the main service order and debiting other service orders linked to each individual machine.
    I have recently been told that the engineers are entering hours into the system to the individual service orders but the cost for these hours is not known until we recieve an invoice from the external service company.
    My question is can you think of a better way to allocate the cost (invoice) to the correct servie order without a manual allocation. Settlement, assessment or distribution using the hours entered as a basis for calculation? If so whats the best way to set it up.
    Cheers,
    Paul

    .

  • Difference between Mobile sales and Mobile Service

    Hi All
    Can anybody help and explain me what are the major defferences between Mobile Sales and Mobile Service,What are the configuration settings required in Mobile Service,Because we have to start support project for Mobile Service.
    Regards
    Krishna

    Hi Krishna,
    The difference is Mobile Service is used by field technicians who provide a service to customers. Eg: an engineer who goes out to customer site to fix machinery. They can fill out the deatils on the Mobile Service application. Time spent, parts used etc..
    Sales is used by sales reps, who are selling a product.
    The configuration is the same for both. In fact its possible to have bothe sales and service installed on the same machine.
    Regards,
    Gervase

  • Host Header Site Collection and Web App Setup - Thoughts

    I am trying to understand relation between AAM and web app extension .Please share your expert opinion. I have not seen any TechNet article talking about it clearly.
    Here it goes: in 2010 it was recommended Not to use AAM with IIS bindings without extending the web application. This was mentioned in several TechNet articles also its  a known “Mistake #4” on TechNet articles.
    So question is, is that still the same case in 2013?
    Most of the times it is recommended to remove web app host header from IIS if you are using this web app for HHSC, otherwise sites will not be accessible. I have find no issues by leaving web app host header and adding more bindings for host header site
    collections any thoughts on this ?
    Thanks. 

    Hi,
    I found some articles for helping understand Extend web application and
    Alternate access mappings.
    “If you want to expose the same content in a Web application to different types of users by using additional URLs or authentication methods, you can extend an existing Web application into a new zone. When you extend the Web application into a new zone,
    you create a separate Internet Information Services (IIS) Web site to serve the same content, but with a unique URL and authentication type. An extended Web application can use up to five network zones (Default, Intranet, Internet, Custom, and Extranet). For
    example, if you want to extend a Web application so that customers can access content from the Internet, you select the Internet zone and choose to allow anonymous access and grant anonymous users read-only permissions. Customers can then access the same Web
    application as internal users, but through different URLs and authentication settings..”
    After you extend web application, there is a new site created in IIS but the content are the same. We extend it to a new zone for different authentication methods, so that we could support different security between Internet site, Intranet site and Extranet
    site.
    “Alternate access mappings direct users to the correct URLs during their interaction with SharePoint 2013. Alternate access mappings enable SharePoint 2013 to map web requests to the correct web applications and sites, and they enable SharePoint 2013 to
    serve the correct content back to the user.”
    AAM is to offer different urls to users to access one site. Sometimes the url of a site is not easy to remember , we could use AAM to create simple url.
    Regards,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected] .
    Rebecca Tu
    TechNet Community Support

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