Verizon process for iphones for existing customers......are you kidding me?????????

Are you kidding me Verizon???
I did everything you told me in order to get my iphone right away.  I got up at 3 am on the 6th and your website was down more than it was up...by the time I was able to place my order you tell me you are no longer accepting pre-orders.  Try again on the 9th.
I stop in a store and they tell me they won't get any in the stores, I have to order on line or I will not be able to get my phone.
I get up on the 9th @ 3 am and place my order and they tell me I won't get the phone until the 18th.  I am in bed watching the news and they show a lady walking out of a store front with a new iphone.  Are you kidding me??? Was she an existing customer or not.  Who knows or cares.  I don't get mine until after the 18th.
So I go to a store front this morning and they have them in stock so I get my phone?  No because Verizon shipped the phone to me at 5 am this morning and they can't cancel the order.  They shipped it next day air with UPS but they didn't note for Saturday delivery so I won't get it until Monday....but there is another twist...the weather is bad and may delay the shipment...UPS can't tell me one way or the other so I may or may not get my phone on Monday and I have to stay home all day because they asked for a signature upon delivery.
Are you kidding me???  How is this customer service.  Verizon you asked for an email so you could anticipate how many iphones to order.  If you didn't get enough to service existing customers in a timely manner why didn't you tell us?  If you have the phones in the stores why didn't you send me an email saying that I could pick up my phone in the store and save you the cost of an expedited delivery from UPS?
So here I sit without an iphone. I've been a Verizon customer since they began.  I didn't switch to ATT when the iphone first came out.  I waited until they announced that they were coming to Verizon.  I did everything you asked me to and I still don't have my phone and am being put out to take off work on Monday or not get my phone until ???????????
If I ran my business this way I wouldn't have a business!
**bleep** in Columbus!   Are you kidding me????

Same thing happened to me.  Very frustrating.  My son and I were told four different things by four different reps and also from in store reps. We missed the pre-order, but my son went on-line at 3 AM on the 9th and ordered it.  Our I-phone was supposed to ship on the 18th so we cancelled the order and picked one up at the store yesterday 10 minutes after a rep told me I could cancel as long as it wasn't shipped out yet. Earlier another rep had told my son earlier we could bring the order number into the store and pick it up while another told him no you can't do that. After picking up the phone in store, I go online to cancel and can't find it anywhere.  I call and that rep tells me its just waiting for a tracking number to ship.  So within a half hour I have a second I-phone coming.  I called this morning and the order is now canceled, but I still have to deal with returning the other.  Had they told me it would ship today, I would have waited because my son didn't need it that bad, but what a frustrating experience.  Shame on you Verizon. 

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