Service Desk: E-Mail notification when processor is changed

Hi experts,
At the moment I'm implementing a Service Desk scenario. I want to send a e-mail notification to the NEW processor of a service desk message when the processor is changed in a message.
An example:
User A is the current processor of a message. He's no longer responsible so sets User B as message processor, so User B is the new processor and should get an E-Mail-Notification.
My actual problem is to get a helpful condition configuration which checks if the old processor is not equal to the new processor, could you help me with this topic?
Thanks in advance!

Hello Werner
I think they worked out a solution to the same problem in this thread.
Support Desk - Send an email to the message processor
Hope that helps!
Regards,
Paul

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Service Desk: E-Mail notification when processor is changed

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