Service industry implementation

Hi Gurus,
Do anyone have experience of implementation in service industry? Can any one breif me on this?
Regards
Krishna

Hi,
Service include type of service you are providing and how you bill to your customer ie.fixed billing or periodic. You may also bill them with your service including expenditure occurred during service.
Option-1:Service you can provide to your customer and
Option-2: if not by you hire Service from third party and again you provide Service to your customer.
Service billing for .fixed billing or periodic can be done bye Use material type DIEN
Service including expenditure billing Time & material can be done bye Use material type DIEN and MM with HR module like ie..Expense recording (PR05) then PRRW and PRFI
If Service you can not provide, you just have to go for third party vendor and provide service to your customer. Here it just include ESM.ESM Includes
A. Creation of Service PO(me21n) to Vendor
1) Maintain Item Category as D
2) Keep material code field blank.
3) Enter description of service( you have mention in AC03) & other fields in the PO Item Overview level. Press Enter.
4) System will prompt you to maintain services at Item Level. Maintain your service master number / service descrition & other fields (quantity / rate / account asignment such as cost center or slaes order)
5) Save the PO.
B.ML81N: mention SES w.r.t PO
C. MIRO : w.r.t to SES,
D.F-53: Payment to Vendor
Regards,
Biju K
Edited by: Bijay Kumar Barik on Mar 27, 2008 4:42 AM

Similar Messages

FICO implementation in a courier service industry

Hi everyone,
I want to know the experience of anyone who has done FICO implementation in a courier service industry. Please give me a detailed scenario of why and what all was done in the project. I will deeply appreciate your help and reward points suitably.
Thanks
Chandan

Hi
theses doc will help u lot
GL account
http://help.sap.com/saphelp_46c/helpdata/en/c7/a889b343dd11d182b30000e829fbfe/frameset.htm
FI-GL Data Source
http://help.sap.com/saphelp_erp2004/helpdata/en/28/5ccfbb45b01140a3b59298c267604f/frameset.htm
FI-AR
http://help.sap.com/saphelp_erp2004/helpdata/en/55/02142e7bcffa43afa904f62d3e62ca/frameset.htm
FI-AP
http://help.sap.com/saphelp_erp2004/helpdata/en/d6/114936d1e7534a9ad27a40e12ddf3f/frameset.htm

Implement Service Industry Extension

Hello Guru's
We are using CRM 4.0 and IC WebClient 4.0 for our callcenters. We now plan to implement the Service Industry Extension (SIE).
I've heard that the java/J2EE parts of the IC WebClient are obsolete now because they are in the ABAP part of the SIE.
Does anyone know if this means i can remove the J2EE engine?? And how about the Software Agent Framework and/or the Broadcast messaging Server?
Do you have any idea?
Many thanks!
Pascal.

Hello Pascal,
If you upgrade to the Service Industry Extension (SIE) you will have the option to switch to the new default ABAP functionality or to continue using the Java/J2EE functionality until CRM 5.0 (where only ABAP is supported).
So yes, you can remove the J2EE engine and still run the IC WebClient including Broadcast Messaging and Software Agent Framework. However, the caveat is that the Trex search engine (which does the searches for SAF) still requires its own J2EE server. Also, I believe Internet Sales runs on J2EE, so that's something to consider if you are running both WebClient and Internet Sales. But to answer your question, yes you can get rid of the J2EE for the WebClient itself.
Best regards,
John

Service Industry scenario

Hello Friends,
I am going to implement SD first time in airline industry, I think it is going to be like service industry scenario,
Will you please let me know how the service order is created, How the process flow goes on?
Which are the transactions involved in it?
Thank you
Sadanand.

Hi,
Process Flow
This scenario includes the following process steps:
Creating a service notification
Changing the service notification (optional step)
Check the task list
Creating a sales order
Change the sales order
Changing the service order
Time recording
Confirming time to the service order (optional step)
Confirming the materials used
Creating resource-related billing request
Creating the invoice for the billing memo request
Closing the service order u2013 technical complete
Key Points
Service Order
Definition
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
A service order contains the following data groups:
Header data
Location and account assignment data
Object data
Settlement data
Operation data
Component data
Use
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order. For more information, see Transfer of One-Time Customer Data and One-Time Customers and Vendors.
Structure
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
Integration
Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation.
Services at several similar objects installed at the customer can also be processed using a service order.
Regards,
Murthy

BUSSINESS FLOW IN SERVICE INDUSTRY LIKE SEAPORT( SAP FI SD MM INTEGREATION)

If u have an idea that how SAP functional configuration(business flow regarding MM, SD, with FI\CO) IN SERVICE INDUSTRY(WE ARE GOING TO IMPLEMENT SAP AT OUR PORT COMPANY WHICH PROVIDING SERVICES TO SHIPS(AGENT) AND CUSTOMER.
I MEAN HOW WE CAN MAINTAIN SERVICES ENTRY IN SAP? IS IT THROUGH MAKING SERVICE SALES ORDER AGAINST SERVICE PURCHASE ORDER AND HENCE GR AND MIRO AND LINK WITH FI. IS THERE ANY OTHER configuration SPECIALLY FOR SERVICE INDUSTRY?

Hi,
1) welcome to the SDN and the forums.
2) please make sure to read the Rules of Engagement: https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement
3) Please do not post the same question in multiple forums. Read the rules of engagement and the summaries for each forum and decide then where to post it. Posting in multiple forums does not increase your chance of having your question answered, but people might see your posting as SPAM.
4) Please also try not to use all your text upper case. This is seen as yelling.
Thank you
Mario

Inter company Billing for service industry

Hi,
I never workded over inter company billing.Please suggest me what to do? I am in a service industry project where no delivery takes place.So how should i go about for intercompany billing configuration?
Thanx in advance.
Regardds,
Satya

Dear Satya,
You can create the inter company bill with refrence to the service order
To do inter company billing settings go through this IMG path
IMG>Sales and Distribution>Billing-->Intercompany billing
Process steps for normal inter company process with delivery.
INTER COMPANY BILLING
Definition:
A company arranges direct delivery of the goods to the customer from the stocks of another company belonging to the same corporate group.
To put in simple terms, Company code A orders goods through its sales organization A from Plant B belonging to Company code B.
It is imperative that both Plants A & B should have the material. In other words, the material is created for both the Plants A & B + their respective storage locations.
Sales Organizations and Plants are uniquely assigned to Company codes. It is not possible to assign either a plant or a sales organization to more than one company code.
Sales organizations and plants assigned to each other need not belong to the same company code.
In other terms, a plant belonging to Company code A & assigned to Sales Organization A can also be assigned to Sales Organization B of Company Code B. This enables cross company sales.
PARTIES INVOLVED
1) End Customer 2) Ordering Company code 3) Supplying Company Code.
End customer:
Customer who orders goods from the ordering company code.
Ordering Company Code:
Which orders goods from Plant belonging to Supplying Company code through its sales organization and bills the end customer.
Supplying Company Code:
Supplies goods from its plant to the end customer specified by the ordering company code and bill the ordering company code.
CONFIGURATION SETTINGS
Assign Delivery Plant of the supplying company code to Sales Org + Distribution channel of the Ordering company code in the Enterprise Structure.
DEFINE ORDER TYPES FOR INTERCOMPNY BILLING:
Menu path: IMG/ SD/Billing/Intercompany Billing/Define Order Types for Intercompany billing
Assign Organizational units by Plant:
Menu Path: IMG/ SD/Billing/Intercompany Billing/Assign Organizational units by Plant.
Define Internal Customer Number By Sales Organization:
Menu Path: IMG/ SD / Billing/ Intercompany Billing/ Define Internal Customer Number By Sales Organization:
Creating / Showing Ordering Sales Organization as Internal Customer for Supplying Company code:
Transaction Code: XD01
The ordering sales organization is represented as Internal customer of Supplying company code.
We need to create customer master in Account Group - Sold to Party and maintain minimum required financial & Sales Area data.
This internal customer number has to be assigned to the ordering sales organization. Hence, the system automatically picks up this Internal customer number whenever there is Intercompany billing.
PRICING:
We need to maintain two pricing procedures RVAA01 & ICAA01. Pricing procedure RVAA01 represents condition type PR00 & any other discounts or surcharges that are meant for end customer.
We assign Pricing procedure RVAA01 to combination of Sales area (Of Ordering company code) + Customer Pricing Procedure + Document Pricing Procedure of Sales document type.
This pricing Procedure (RVAA01) is determined both at Sales Order level & Billing processing for the end customer. We maintain PR00 condition type to represent the ordering company code's price to the end customer.
Condition records for PR00 are maintained using organizational elements of Ordering company code, end customer & the Material.
Eg: Sales Org. of Ordering company code + End customer + Material.
We also need to maintain PI01 condition type to represent costs to Ordering company code (in other words revenue to supplying company code). It is statistical condition type & meant for information purpose only.
Condition records for PI01 are created with the following key combination:
Ordering sales Org + Supplying Plant + Material
Pricing Procedure ICAA01is determined at Intercompany billing processing level.
Pricing Procedure ICAA01 - Pricing Procedure for Inter company billing is assigned to the combination of: Sales Area (of supplying company code) + Document pricing Procedure of Billing document type IV + Customer Pricing Procedure of the Internal customer.
Pricing Procedure ICAA01 has condition type IV01 that represents revenues for Supplying company code in the intercompany billing.
PR00 condition type also appears in Intercompany billing document. It is for information purposes only and does not have bearing on the value of the document.
PI01 represented under pricing procedure RVAA01 is reference condition type for IV01 and the same is defined in the condition type IV01. Due to this these two condition types represent same value.
The condition type IV01 in intercompany billing document represents revenue to the Supplying Company. But its corresponding condition type PI01 in the billing document to the end customer is shown as a statistical item meant for information purposes.
In your requirenment there will not be delivery process in between service sales order and the intercompany bill so do the settings accordingly in the copy controls between service sales order type and inter company billing type.
I hope this will help you,
Regards,
Murali.
I hope this will help you,

3PLS Scenario for Service Industry

Hi All,
How do we map SAP B1 Solutions for service Industry.
Scenario 1.
My client gives warehouses on rent to their customers to store their Inventory. My client provides the Labour required for that particular warehouse and transportation if required.
Scenario 2. (3PLS) (Third Party Logistics Services)
My client takes warehouses, Labour and Transportation on rent from Vendor and gives to customer on Rent. Their customer stores their inventory in that warehouse.
My doubt is that can we maintain customers inventory at out client place. if yes, How to map the scenario.
Regards
Shashi
Edited by: shashi mantripragada on Jun 29, 2009 12:24 PM

Hi,
We can have work solution for this service process mapping.
Any work around solution in B1 there has to be financial implication on that. So we have to be very careful on defining GL Account Determination and its financial implication.
And that will be accounted in our books of accounts.
Here we will receive only charges out of from the services, what we have to given the service to them, for this we will do service invoice (AR Service Invoice) to account those charges.
For Inventory Tracking what we need to do is to pass the goods receipt or goods issue document with out the item cost. Here we have to assign inventory account and inventory off set account and we need define an item for to maintain a stock and also the warehouse and Item Group which we are going to maintain a stock. All are the document involves financial implication.
Charges should be accounted through service invoices and inventory tracking should go through goods issue and goods receipt document (Inventory Transaction in Inventory Module) .
Please consult a Finance person before going to do that these configurations. But it is possible in B1.
Thanks and Regards,
Senthil Maruthappan.
Team Work Never Fails.

Manufacturing environment versus Service Industry

Hello,
I have worked extensively as a user of SAP in a manufacturing environment for 6 years. I am interested in an oppoptunity in the service industry that uses SAP.
I fear that I will not be able to verbalize my experiences with SAP (FICO, Purchasing, IM, MM & PS) and how that would differ in a service related industry.
Any feedback would be greatly appreciated!

Dear AP,
Do we need to do that much only?
Could you tell me how to capture the capital goods purchase & related excise entries like 50 % excise effect in the year of acquisition & balance in next year?
Regards,
Gov

Scope of MM in Service Industry

Hi,
What is the scope of MM in a Service Industry?
Regards,

Thanks for the reply.
We are exploring the possibility of MM in a BPO.
We are thinking whether we should go in for using PR_RFQ_PO_MIGO_MIRO cycle or we should simply follow the FI Route.
We do deal with the following in the current scenario:
1.     Furniture/ Fixture maintenance.
2.     Security Service
3.     Arranging Vehicle on Rental for Company
4.     Other repair and maintenance
5.     AMC for Printers.
6.     Purchase of Computers/ IT related h/w and s/w
7.     Hiring of PC
8.     Marketing Purchases
9.     Local Purchases like Office stationery, photo copier paper, pen pencils, duster, stapler, stamp pad, tape, box file, fax role, Pantry material like crockery, cattle, tea bags, coffee, sugar, napkins, IT consumables CD, CD cover, Floppy
Regards,

RMI or Web Service to implement P2P ????

Hi mates
Actually I'm going to develop an P2P information sharing system and I'm confused whether I use RMI or Web Service to implement this system.
I'll relay on XML document to be sent among peers .
could you help me please to select on of those two methods : RMI or Web Service .
for Web Service : Do I have to install Tomcat server in each peer ?
Thanks a lot .
Yasseen

yasseen wrote:
Are you sure ?
I get myself ready to use Web service to implement my system but you shocked me !Yes, I'm sure. (see Wiki [*Peer-to-peer*|http://en.wikipedia.org/wiki/Peer-to-peer])
Web services uses [*SOAP*|http://en.wikipedia.org/wiki/SOAP].
Regards,
Joe

Service industry pricing configurations

Hi Experts,
Could you brief me the pricing configuration for the Service industry (Logistic or Couriers)
Here we need to consider out going consignments are chargeable and incoming consignment are free (Ex: Mobile billing)
Thanks in Advance.
Regards
Priya.

Hi Namita,
Thats why i mentioned CRM2007
If on CRM7.0, we dont have reason maintenance but have all new Multiple Categorization concept introduced.
As PePe says, Service Request and Service Ticket are all different transactions as they have different Buss. Objects. Service Request is new thing from CRM7.0 .Earlier we had only service tickets where you can maintain the reasoning.
Depending your Project Realization mapping as decided by Solution Architech, either service req. or service tickets should be used. Now since you are using Service requests, we have to fullfill your needs there only.
If you want, you can still get the Reason dropdown in WEB UI thought development. Add BTSUBJECT in the view and do the coding to read your subject profile , subject codes and show the texts. This will be pure development but i dont see much effort as you are still doing it in BT model. I would recommand to go with categorizations only as its SAP std. suggested for Service Requests scenario. Maintaining Categorization and schema is failrly simple however i feel SAP has un-necessarily complecated it. Follow the help.sap.com categorization under CRm service. They have nice explanations. We generally maintain categorization from WEB UI only and not through SPRO.
Let me know if you stuck up on coding part as i have already done it, i may help you.
Thanks & Regards,
Suchita

Manufacturing versus Service Industry environments

Hello,
I have worked extensively as a user of SAP in a manufacturing environment for 6 years. I am interested in an oppoptunity in the service industry that uses SAP.
I fear that I will not be able to verbalize my experiences with SAP (FICO, Purchasing, IM, MM & PS) and how that would differ in a service related industry.
Any feedback would be greatly appreciated!

Dear AP,
Do we need to do that much only?
Could you tell me how to capture the capital goods purchase & related excise entries like 50 % excise effect in the year of acquisition & balance in next year?
Regards,
Gov

Vendor Management with Service Industry

Hello!!
I was wondering if you guys could tell me what SAP material types do your companies use for materials/services like warranties, software install, insert (product information/usage instructions/promotion printed, folded and inserted into the package with the product). I'm assuming that any labor costs, travel, etc. related to repair are DIEN. Do you use any other SAP material types for repairs?
I'm trying to figure out what would be the most suitable material types for above items.
Also How's the VEndor management comes in into the Service industry like IT Services.
Thanks in Advance!!!
Rajesh.M

Hi Rajesh,
As such for services, material type is DIEN, or may be without material number, but using the material groups...but for usage instrcutions/promotion material, material type will be NLAG or UNBW (Non-stock and Non-Valuated respectively).
BR,
Krishna

Whether or not to continue the use of network services when implementing IPv6

Whether or not to continue use of network services when implementing IPv6

Hi,
Which network service do you specify?
Could you detail your question?
If you mean how to configure IPv6 in Windows Server, please refer to the link below,
IPv6 for Microsoft Windows: Frequently Asked Questions
http://technet.microsoft.com/en-us/network/cc987595.aspx
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

How can my web service class implement an interface

I am not able to write :
webserviceclass implements interface
I am using servicegen script to convert java file to the web service.But then also,if i add
javaClassComponents="javaclass1,interface1"
It is saying interface1 does not have any no arg constructor,so can't used in the web service.
kindly tell how can i code my web service to implement an interface.

This forum focuses on end-user support. You can find more web development help on the [http://forums.mozillazine.org/viewforum.php?f=25 mozillaZine Web Development board]. Separate forum, separate registration. Please note the tips in the Sticky Post at the top of the forum before posting.
That said... Firefox honors the setting autocomplete="off" in the form tag. When this attribute is set, users should not be prompted to save the username/password, and it should not be filled automatically. (Is this what wasn't working??)
https://developer.mozilla.org/en/How_to_Turn_Off_Form_Autocompletion
Knowledgeable users can bypass this setting by running a script to strip this attribute. I doubt that very many users would do that, but if people have to log in very frequently, it is more likely to happen. Users also may use add-ons that manage passwords, and those add-ons might not honor the autcomplete="off" setting. I haven't used any such add-ons, so I don't know the situation there.
I'm sure this isn't completely satisfactory but hopefully it helps to some extent.

Service industry implementation

Similar Messages

Maybe you are looking for