Service Order Confirmation vs. First Bill

I received a service order confirmation on 6/18. The order listed my Internet service as being $24.99 per month and a $50 deposit. I didn't receive my first bill until on 7/19 and now the monthly price was $19.99 covering service from 7/9 to 8/8. Why was I charged $24.99 for 3 weeks of service? I installed everything myself and didn't use a Comcast modem. Does the service order confirmation even confirm payment or just the fact that I ordered the service? If someone could clear this up for me, I would be very appreciative.

@internetuser3
I am sorry for the delay. I have sent you a private message to assist you further.

Similar Messages

Service order confirmation/completion

Hi,
Can anyone tell me what exactly is meant by service order completion ( flag order) and confirm ( IW41). At what state of the business process do I need it.
To my understanding a service order is complete after billing and confirmed once customer approves.
Please throw a light on this.
Thanks
Sam

Hi ASHIsh,
We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.
Service Order:Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
T.Code: [IW41]
Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.
After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.
Reward points if iit helpful
Cheers,
Govind.

Status in Service Order Confirmation-relevant items

Hi SDNs,
When I create a confirmation follow-up from a service order / repair order/ etc, an set it to completed, relevant items in order keep in released status. Shouldn't they get completed too?
thanks
Pablo

Hi Pablo,
As of now standard SAP Service Order Confirmation status completion will not change the status of the preceding Service Order. But the customers can call and implement this scenario using the BadI : ORDER_SAVE which gets called after every Save. I feel that customers can hook their business specific logic here and thus can control the Status Management. Status of Service Confirmation is very important as it triggers the subsequent processes like Billing and Delivery.
Do you have such scenario where you need to change the preceding document? It would be great if you can share it in the forum.
Hope this helps.
Thanks,
Samantak.
Service Confirmation - Status
http://help.sap.com/saphelp_crm70/helpdata/en/0a/4d88ef587649f4a9d16bf34c487fe6/frameset.htm

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

BAPI for Service Orders Confirmation

Can somebody please provide BAPIS for Service Orders Confirmation and other related BAPIS
Thank you

To create service confirm order use "BAPI_BUSPROCESSND_CREATEMULTI".
Regards,
Animesh

What are the non-basic services charges on my first bill

I switched to Verizon Freedom bundle package to save money. I was shocked when my first bill arrived with $123.03 due. It states Verizon non-basic charges 107.68 What is this and why was I not informed of these fees ahead of time. This is ridiculous.

Non-basic charges are usually things like Voice Mail and long distance calling. The first bill is always a stinger. You pay a full month in advance and a partial month, from the date of installation until your new bill date. So your first bill can be anywhere from 1-2 months of service. After the first bill you are on a 30-day billing. You can see your bill detail by signing in online and clicking on My Bill and then on "Print and Download" towards upper right of that page and being sure you select the Entire Bill. The bills are confusing because by law the services are taxed differently for basic and non-basic so the bills have to be broken down into those services and each taxed accordingly. Our government wants their share...too much as usual, but we all know how the government is...

Service order confirmation in status "Completed To be Distributed"

All,
I have created a service order confirmation based on service order and it is in status "Completed To be Distributed" for a long time. It is not being distributed to ECC system also. Could you please let me know how to make it "successfully distributed".
Thanks,
Jenibalet S

Thanks for your reply, The executive service employee is present in ECC and when I reprocess the bdoc in SMW01 the service confirmation get the status "Contains Error Distribution Incorrect" and it is showing the following error " An error has occured in the system HT3CLNT200 while copying the document".
Moreover in SMMW01 I have forund the following error messages
Function module COM_KOSTENSET_GET does not exist
No mini-template types could be determined
Could you please help more on this?.
Thanks,
Jenibalet S
Edited by: Jenibalet S on Jul 15, 2009 5:55 PM

Service order confirmation BAPI

what is the BAPI for service order confirmation (IW42)? I need a BAPI which takes import parameter as Service order number and exports the details of all operations for that order.
Also, all the materials and quantity used for each operation.
Are there any BAPI(s) which provides this functionality?
<b><REMOVED BY MODERATOR></b>
Message was edited by:
Alvaro Tejada Galindo

HI dido...
you can use CRM_ORDER_MAINTAIN.
you can process any document type you want
regards
Marco

Service Order, Confirmation, Follow up

Hi All,
Service Order, Confirmation, Follow up... can someone breif me about these terms
Thanks, Sudeep..

Service Order Management Process goes like this..
1. Service Quotation - where a quotation will be created with Product (Installed Base) and SLA-Service Level Agreement (ex: Onsite repair or Inhouse repair). Quoatation will be sent to Customer.
2. Service Order - Once Customer agrees for Quotation Service Order will be created with ref to Quotation.
3. You Assign Service Items to Service Employees for repair.
4. Service Confirmation - Service Employee will visit Customer Location to repair the Service Items and later creates a service confirmation document.
5. Service Order Invoice - will be create based on Time and Material Data.
Thanks & Regards,
Shashikanth

Fm or bapi for service order confirmation (iw41)

hi,
Can you please tell me a fm or bapi for service order confirmation in iw41

HI dido...
you can use CRM_ORDER_MAINTAIN.
you can process any document type you want
regards
Marco

Service order confirmation email and fax

Hi all,
I am looking for how to send emails or faxes when a service order is confirmed? Can anyone please help me do that?
I understand that SMTP service should be enabled & SAP Connect should be configured but how to trigger the email on Service order confirmation?
For Sending Fax do we need to have Fax software or we can use SMTP to send Fax? For using SMTP-Fax scenario what will be required?
thanks,
LSP

Hi,
Set up an Action to trigger upon save that is linked to the relevant SMARTFORM. Make sure it is configured as e-mail.
Cheers
Colin.

Cancellation of Service order confirmation

In IW31 we are creating service orders. That service order is posted in 03/24/2008. When i cancel that service order today it is posting into 03/24/2008. But it has to post in Current date. ( 11/25/2008 ).Can any one tell me why it is happening like that.?
The below is the brief explanation.
"The main problem is that after the last day of the month users sometimes have to cancel a confirmation( IW45) against a service order. Unfortunately this is posted back into the month that the original confirmation was done. This does not seem to be the correct way for this to be handled. The posting should be made into the current month..

Hi,
Instead of deleting an order,we can assign the reason for rejection.
Goto T.Code "MASS".
Enetr the object type as "BUS2032".
Press F8 or Click on "Execute".
Click on Fields.
Search for the field "MASSVBAP-ABGRU".
Select that line entry.
Enter your order numbers range in from and to fields.
Execute and then assign the reason for rejection.
After this the status will be changed to completed and cannot be billed.
Save.
Regards,
Krishna.

Service Order, Confirmation Relation / Table

Hi All,
How to find service order and its confirmation linking ( document flow or relation ) technically ? or else can someone tell me which table have the links/document flows.
Thanks, Sudeep..

Hi Sudeep,
Check if my answer at following thread, may help you a little more:
Document flow in CRM
Kind regards,

Service order - components to be billed thru sales order?

Dear PMCS experts,
I have a requirement where service order-components are to be billed thru sales order (thru special stock indicator).
I am giving below the process flow:
1.Pr raised in notification-service order through components tab using as "Non stock Item), and the pr is converted to PO,
2.User does MIGO/GR for the same po. and after migo/gr, costs are booked in service order. movement type used is 101.
   My requirement, the migo/gr is to be using movement type 101 with special stock indicator, how this is possible, so that after
   migo/gr, the costs are booked to service order, and components quantities are appeared as special stock indicator (W or any
   other special stock indicator)
3.I raise sale order in notification and take the same components in sales order manually. after sales is created, the i wanted to
do pgi for the same components using using special stock indicator with storage location. Actually this stock is virtual stock
pgi thru vl01n.
Kindly help in customising settings in PMCS module, materials/components -account assignment settings, so that the service order after migo/gr, the special stock indicator is activated along with 101 movement type.
pl help
thanks in advance.
Regards
Srihari

Hi,
It seems that you are in need of Resource related billing (RRB) with external material.
1. Create Service notification
2.Create service order , plan your materials ( stock and / or non stock) ---> triggers PR for Nonstock items
3. Procure, GR and book the cost to the order.
4.Create Debit memo request (DP90), will generate sales document for consumed components.
5. Do the billing
If this meets out your requirement, create DIP profile setting and assign it the Service order. POST elaborately your requirement with an example for further clarifications.
BAB

Object Type (OBJTYPE ) for Service Order & Billing

Hi,
I am developing a report for billed service orders . I wanted to know what is the
OBJTYPE for billing.
In the CRM_ORDER_READ function module we can see
OBJTYPE = BUS2000117 ( For Service Confirmation)
OBJTYPE = BUS2000116 ( For Service Order)
How my report will fetch only those service order details which are billed ?
Is there any common key ?
I am using extracxtors in BW:
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
Regards
PK

OK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way

Service Order Confirmation vs. First Bill

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