Service Order Creation in WebClient - Backend Class Invoked
Can any one please tell me what is the class that gets invoked while order is created/modified in WebClient GUI. Like the one similar to CL_CRM_MAINTAIN_1O which gets called when order is created in SAP GUI.
Any help would me helpful.
Thanks,
Karthik
There is no BACKEND CLASS, everything happens through WebClient GUI with the BOL and Genil layer. How ever CRM_ORDER_READ CRM_ORDER_MAINTAIN, are generic ones which can still be used with CRM 2007 for any order read or manipulation.
Similar Messages
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Service Order Creation through IC Web client
Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
Problem: When i am trying to create new Service Order it gives error Massage creation failed.
(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar -
Credit block should not prevent service order creation
An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.
Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details? -
Automatic creation InternalOrder inECC after Service Order creation in CRM
Hi,
After Service Order creation in CRM, the automatic creation of Internal Order in ECC not happening, needs to be do the related settings. Can anybody share the stepts for the same to do the settings.
rgds,
baluHello balu,
Have you released all items?
Also,please make sure that against the item category "Assign BW/CO" is set to Service.
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva. -
BAPI for Service order creation
Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
PrakashHi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin. -
Automatic Service Order creation and OBD line item creation - Repair Order
Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
RegardsHi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
Line Item I : SE
Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards -
Service order creation from sale order
Hi Friends,
Could you please tell me where is the setting for the automatic creation of service order from sale order.
Iam using LEIS , TAD and CD as the sales documents and SM01 as service order document.
Am I missing something?
Please let me know.
Regards,
satishHi Satish,
The setting for creation of a service order from sales order can be found in the Requirement class configuration.
To know how to link, check the procurement tab in the sales order, note down the requirement type associated to the line item. Requirement type is linked to requirement class. In requirement class you find the configuration.
Standard SAP creates SM03 (refurbishment) type of service order from sales order.
Reward points if useful.
Regards
Ananth -
Service order creation condition
Hi,
Could anyone please tell me how can we insert a condition so that one type of service order can not be created after creation of service order of another type.
Suppose if A and B type of service orders(sub-order of C) are to created sequentially...first A then B.
Then in this case after techo of B, A must not be created....so please guide is there any option to insert this condition while we configure sub orders(Service order).
Thanks and RegardsHi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar -
Service order creation using bapi with repair order number
Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb. -
Service Order creation from a Repair Order
Hi,
This is about a case of performing Repair services for customers. Customers send their defective product along with replaceable parts for performing the repair. After completing the repair, the repaired Product has to be sent back to the Customer. Then, we claim service charges from the customer for the labor involved.
I created a Problem Notification and from there, a repair order (RAS). However, after taking the defective product into stock, system is not generating a Service Order. It is automatically picking up SM03 and displays "Order Type SM02 is not suitable for repair processing".
Can anyone guide me through the steps required till Billing !!
Thanks.
RajIt is not picking up SM03. It is picking up SM02. And SM02 is not a refurbishment type maintenance order. That is why it is giving this message. Trace back to the requirements class/ requirements type to see which service order type is being determined for the item category.
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Service Order creation from CRM Web-IC hwen user click the push button.
Hi experts,
I need to create the service order (in IS-U) when the user will click the push button in CRM-Web-IC.
I know the RFC for the same to be used in IS-U but for that I need to get order type which is mandatory importing parameter for RFC.
I know BP, Premise & Installation.So,How can I get order type for that?
Reply will be greatly appreciated.
Thanks in advance.
Regards,
Abhay.Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar -
Hi,
I am creating Service Order from SD Order using Requirement class for the Sales of Services.
Service Order will be used for Service Execution.
The Problem is when I used Service Product (DIEN) quantity more than one, system stops to create Service Order & Flash Error message.
Pls suggest, how I can create more than one service order using more than one DIEN Item Quantity .
High response will be helpful.
regards
RaviDear,
could you pls tell me what is the error you are getting
regards
satish -
Plant maintanance service order creation using Sales order
Hi,
We have created plant maintanance service orders using requiremnt class in sales . so in sales order schedule line the service order is created. but in some sales orders it will show the service order number and when we double click on that shows an error service order does not exist. please let us know what would be the problem.
Thanks & regards,
RohitHi ROHIT,
First check do you have authorization for (IW32 , IW33) and Check your number ranges in OION and check is there any status is blocking that number.
Regards
Nishad -
Help with validation of service order creation
Dear All,
I am working with creation of service order under service professional and got a requirement where
1) I need to validate the quantity from BOM table comm_il_momitm. and
2) Same product (product id) should not be called more than once, that is if the user selects same product once again it must throw an error.
Please find the screenshot below
Regards,
NaveennHi Benoit,
I give you my exact requirement,
i need to validate quantity field entry (in above table) based on compon_qty field in comm_il_bomitm table.
I tried to implement it using eh_onsave method in component BT116H_SRVO but it is displaying error message even the quantity is equal the compon_qty whereas it should display error only when it exceeds compon_qty.
Please help by providing sample code.
Regards,
Naveenn -
Service Order Creation from a Repair Order - Reg
Hi,
I have a situation where a batch of 100 Pieces of a serialized Serviceable Material has been delivered by a Customer. I have to carry out repair and treat each piece as unique. i.e., a Job Order for each Piece of the Material.
I created a Repair Order, Delivery and perform PGR to inward the incoming Serviceable Material. Now each Serial Number is in stock.
Now, is it possible to automatically create 100 different Service Orders (based on Repair procedure) for each Piece and assign Serial Number to each of these Service Orders ? Or should I have to enter 100 line items one after another manually ?
Thanks.
RajRaj,
No, if you want to stay within standard, then you need to create 100 items on the repair order each for one unit, then do 100 seperate goods recipts which will then create 100 seperate orders..
PeteA
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