Service order replication with Spare parts( Item category SRVM) to R/3
Hi Experts,
We are creating service order in CRM with spare parts details(Item category SRVM) and this service order has to replicate to backend R/3.
As per my knowledge Service orders are replicated as Sales orders in R/3 with sales items only i.e. SRVS.
My question is Can i replicate the Spare part details( Item Category- SRVM), what i am entering in the CRM service order to the R/3.
Points wil be rewarded.
Thanks in advance.
Nadh.
Hi Pepe,
Thank you for your quick reply.
The status of the item shows "To be distributed" when i try making changes it shows a message
"Document being distributed changes cannot be made"
How to rectify this problem?
Regards
Prathiba
Similar Messages
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Problem in service contract determination using spare part items
Hi experts
I created a service contract with spare parts in product list, and discont for those spare parts in price agreement. The spare parts item category group is SRVM.
If I then create a serice order and add the spare part as the item of the transaction, depends on item category I put in for the spare part, contract determination may or may not happen. If I put SRVP ( service product) as item category then the contract determin will happen. But SRVP is not allowed for the spare part product. If I use SRVM as item category, then the contract determination will not happen at all.
The questions are
Can contract determination be triggered by item category SRVM? If yes, what do I have to do to make it happen? If no, what item category can I use for spare parts to trigger the contract determination?
Your help is highly appreciated.
MingHi
Please check following link.
http://help.sap.com/saphelp_crm70/helpdata/en/c1/315dc323e64f43b1e2ff92ff077d5b/frameset.htm
Regards,
Srini -
Item category group during service order replication is incorrect
Hi,
We are trying to replicate Service order from CRM to R/3 and the service product that is used in CRM service order is got from r/3 named SRV_REPAIR.
In CRM when we enter SRV_REPAIR in Service order the item category YSRP(copied from SRVP) should be determined.
when i use the item category group LEIS(service w/0 delivery) in R/3 for service product then the item category is determined as YSRP correctly but the replication of service order fails with the message
"It is not possible to upload from mixed documents with scen. A activated "
please suggest which item category group should be used in a service product for replicating a service order from CRM to r/3.
Regards
PrathibaHello,
The problem might be that item category is assigned to object type BUS2000140.
This object type is not relevent to upload so you get the error.
Please check FM CRM_SALESDOCUMENT_FILTER.
FM CRM_SALESDOCUMENT_FILTER
check for upload relevant item object types
if ( lv_obj_type = gc_object_type_item-sales or
( lv_obj_type = gc_object_type_item-cust_contract and
lv_sales_contract_active = true ) or
( ( lv_obj_type = gc_object_type_item-credit_req or
lv_obj_type = gc_object_type_item-debit_req ) and
lv_trans = true )
and
<ls_orderadm_i>-product_kind <> gc_product_kind-iobject
fill table with item guids which are relevant for the upload
insert <ls_orderadm_i>-guid into table lt_item_guids.
else.
insert <ls_orderadm_i>-guid into table lt_item_guids_delete. <-!
endif.
endloop.
endif.
if scenario A is active no mixed documents are supported
if <ls_orderadm_h>-scenario+3(1) = gc_scenario_r3chg-int_chg.
if not lt_item_guids_delete[] is initial. <-
perform fill_bapiret2
using 'W' 'CRM_ORDER_MISC' '036'
lv_msgv1 lv_msgv2 lv_msgv3 lv_msgv4
space 0 gc_object_name-sales 0 space.
raise upload_not_relevant.
endif.
endif.
Please see note 772267 to prohibit data transfer in this case. The error
message is related to scenario A you are using.
Scenario A is not working for
service items as scenatio A allows changes of doc in both systems so
CRM and ECC. As service items won't be replicated this can't work at
all.
In other words, if scenario A is used the sales order in ECC has to be
identically to the sales order in CRM. This is not the case in service
processing.
So again you have to prohibit data transfer from service orders to ECC
when using scenario A.
Hopefully the information helps!
Regards, Gerhard -
CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)
Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
PrishHi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul -
How to change spare part item price in sap
Dear All,
Can you tell me how to change spare part item price in sap ,
like in our company hike new price of spare part item so how can update a new price in bluk order
thankx and Regards
PritpalHi,
Try MR21 & MR22.
First assign the appropriate G/L account against the account key for the same.
Regards,
Sourabh -
Create ecatt script for one sales order creation with multiple line items
Hi ,
I want to create a ecatt script for one sales order creation with multiple line items. Preferably SAP GUI.
This selection of data will be from an external file/ variants which will have only one row of data in it.
Firstly: I have to sort the external file having same PO Numbers in an order.Group them together.
Second: I have to create sales order for those many line items having same PO Number.
Best Regard
TaranumHi Micky
Firstl you should upload the Line items for a particular sales Order in an Internal table
and then pass that internal table to your BAPI during your coding corresponding to a particu;lar sales order
In case of any issues pls revert back
Reward points if helpful
Regards
Hitesh -
Is it possible to print service order directly with PDF formular?
does anybody know:
is it possible to print service order directly with PDF formular?
i don't mean to use the SE38 calling PRG RSTXPDFT4 to transfer SAP sript into PDF.
thanks
RDNot possible directly..
But you can call this tranzaction to convert to PDF & print. For this you need development -
Automatic Service Order creation and OBD line item creation - Repair Order
Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
RegardsHi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
Line Item I : SE
Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards -
PR with combination of item category B = limit, and account assignment : F
Hi,
Is it possible to create a blanket purchase order/framework requisition with combination item category B = limit, and account assignment : F ?
Thanks in advance.
Sachin
Edited by: Sachin on Sep 20, 2011 12:05 PMHi A.Purihella / Raj,
Thanks for your reply
I have maintained the B and F combination in the customization.
But when I am creating the PR using item category B with account assignment F (order) and after pressing enter, this account assignment F vanished from the PR and that field also turns in to gray mode. So system is not allowing to use u2018Fu2019 with B item category.
Have you used or tested this scenario of using combination item category B with account assignment F (order) in PR and PO.
Best Regards,
Sachin -
Not more than one service order against same sales document item
A service order gets created against the sales order item as per
standard SAP process. As credit management is active, when the order
is under credit block for the customer the service order gets created only after the
credit block is released.
On revising the order line value the sales document goes for a block
again. Service order is locked. Both seem to be logical.
But on releasing the credit block this time , it creates one more service order against the same sales order item. Would logically expect the service order is
unlocked on release from credit block.
Can u pls explain this behavior ?? How do u avoid a new order creation and unlocking of the service order when the credit block is released.
Would like to avoid any change in the service order status once it has been created irrespective of subsequent credit status of the sales order.
regards
RamanujamHi lisa ,
It is not possible to enter more than one service performer for a service in sales order .
But you can perform the service with two people and have two service confirmations.
The time entered in service confirmation will be reflected in invoice only(if time and material).
Also you cannot enter the time sheet with respect to sales order , it is only valid for project task and
and time types.
Regards,
Harish -
Sales order replication with reference a quotation
Hi Experts,
Iu2019m having problem with sales order replication when it is a quotation subsequent document.
The quotation and sales order replication, CRM to R/3 and R/3 to CRM, its OK if I create the isolate document (without reference), if I create a sales order with reference a quotation, I have the problem:
I can se the error in SMW01:
Document <quotation number> doesn't have document category C but <blank>
The document is note replicate to R/3.
If I create the document in R/3 the replication to CRM it's OK.
I'm working withCRM 4.0
Thanks
AlexHI Ramesh,
Question:
Could you please tell me which segment do i need to use fill the reference document number (quotation) at header level.
Sol: use segment E1EDK02
Segment type E1EDK02 IDoc: Document header reference data
QUALF 011 : Referenced Document Number
BELNR XXXXX IDOC document number
DATUM 20100121 IDOC: Date'
what i've used in my program
I'm using the E1EDK02 segment as you mentioned above.
le1edk02-qualf = '011'.
e1edk02-belnr = Quotes-vbeln.
Question:
Here my problem is i'm able to create the sales order with the custom program, but if i made any changes to the quotation Header
(Ship-to party address) before creating the sales order, it is not reflecting into the sales order header level (ship-to party address).
Sol: Check you custom code .. whether you are bringing write address to segement or not
(if you change any address in Quotation then Address master is added with new entry with new address no )
In my program..
I'm passing the partner numbers and partner types (WE & AG) to the segment "E1EDKA1". (Ship-to & Sold-to).
What i was thinking is the above segment is causing the problems, because if we reference the Quotation, we should not pass the Ship-to and sold-to numbers, it should take all those from quotation.
I've tried to comment the code which we have written for that segment "E1EDKA1", it is giving me the error saying that
Customer numbers can't be determined for the document number..
Please guide me how to solve this problem..
Thanks,
Adi. -
Schedule Service Orders autom. with workforce management
Hi all!
We are using CRM5.0 with Workforce Deployment to implement some schedule rules to service orders.
I have some questions that I'd like to have an answer:
1. HOW TO TRIGGER
Does anybody know whether it is possible to trigger an automatic scheduling of Service Orders with the Workforce Management rules? How can it be made using ABAP code (trigger by PPF actions)?
2. WORKLOAD DEPENDING ON SUBJECT CODE
The idea would be to add weights to the service order subject.
For example, if:
. Employee A has 2 tickets assigned to him related with "New products", which has weight 4 -> Workload 8
And:
. Employee B has one ticket assigned to him with subject code "New contract" with weight 10 -> Workload 10
Then if a new service order appears, it should be scheduled automatically to employee A.
Thank you!
DoraJothi,
Check whether RFC destinations are created for WFM in SM59. Since u want to synch employees from CRM to WFM,choose ALL BUSINESS PARTNERS(MESG) as the subscription object and select all business transactions as replication objects in publication.
Make sure, u create the logical system before u create site for WFM in SMOEAC.
Lemme know if u have any questions.
Thanks
Sudhan Shan -
Sales order BAPI giving error - No item category available (Table T184 ...
I am trying to create a sales order from a portal application using BAPI_SALESORDER_CREATEFROMDAT2. For certain type of materials, an error message is coming like:
No item category available (Table T184 ZOR NORM PSA1 ZSME) ZOR
Error
in VBAPKOM 000020 VBAPKOM
Item 000030 does not exist 000030
Sales
document was not changed
I have checked in vov4 and consulted SD consultant. The vov4 settings are set as below and our SD consultant says they are ok and need not be changed, as when we are creating this order in SAP, it is a success.
ZOR NORM PSA1 ZSME
ZOR NORM PSA2 ZSME ZSHP
ZOR NORM PSHP ZTAX
Now, the standard code where this error is coming is calling a function module "RV_VBAP_PSTYV_DETERMINE" which checks for the higher level item category. The material at item 10 meets the criteria, but material at item 20 fails as PSA1 does not have any such row (above) indicating higher level iteam.
Interesting thing is when I try to create the order in SAP with these materials, it creates the order. There is also a material substitution rule in place, which also seems to be working fine.
Debugging the standard code has not yet given any result.Since you had indicated the VOV4 settings, I presume, the item category ZSME is maintained under the tab "DfItC".
On your comments,
For certain type of materials, an error message is coming like:
I feel, the root cause of the issue is Item Category Group in material master. Check for those which creates an issue with the one which is running successfully.
thanks
G. Lakshmipathi -
IW31 Service Order created with reference order,sold to party not populated
Hello
If one decides to create a new service order with IW31 but based on an old one using reference order field, not all data's are popullated to the new document:
It works for some data's like :
- operations
- components
It does not work for the following data's:
- service order description
- sold to party
- main workcenter
Does someone know if it is possible in the customizing to determine "copy rules" in order popullating values from the reference document to the new?
Is it a bug or a SAP standard behaviour?
Kind regards
ChrisHello,
The behaviour you have described is correct - Description, partners, main work center are not copied from reference order. See note 197581.
-Paul -
Service order replication from CRM to R/3- Error confirmation status
Hi,
We are trying to replicate a service order created in CRM 5.0 to R/3 ,
the service order is saved without any errors both the item and transaction have status released but when we try to create a service confirmation as followup it shows a message "Service process 8000000023 cannot be confirmed due to its status"
and on checking in txn:SMW01 it shows status as "sent to recievers" and a message "R/3 adapter called"
Please can you tell me regarding the status that is to be maintained for successfull upload of service orders to R/3.
Regards
PrathibaHi Pepe,
Thank you for your quick reply.
The status of the item shows "To be distributed" when i try making changes it shows a message
"Document being distributed changes cannot be made"
How to rectify this problem?
Regards
Prathiba
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