Schedule Service Orders autom. with workforce management

Hi all!
We are using CRM5.0 with Workforce Deployment to implement some schedule rules to service orders.
I have some questions that I'd like to have an answer:
1. HOW TO TRIGGER
Does anybody know whether it is possible to trigger an automatic scheduling of Service Orders with the Workforce Management rules? How can it be made using ABAP code (trigger by PPF actions)?
2. WORKLOAD DEPENDING ON SUBJECT CODE
The idea would be to add weights to the service order subject.
For example, if:
. Employee A has 2 tickets assigned to him related with "New products", which has weight 4 -> Workload 8
And:
. Employee B has one ticket assigned to him with subject code "New contract" with weight 10 -> Workload 10
Then if a new service order appears, it should be scheduled automatically to employee A.
Thank you!
Dora

Jothi,
Check whether RFC destinations are created for WFM  in SM59. Since u want to synch employees from CRM to WFM,choose ALL BUSINESS PARTNERS(MESG) as the subscription object and select all business transactions as replication objects in publication.
Make sure, u create the logical system before u create site for WFM in SMOEAC.
Lemme know if u have any questions.
Thanks
Sudhan Shan

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