Service Order Scenario

dear all,
please help me to map following scenario
i hve no. of operations in order for first operation i have to procure material externally and for second operation i have to do services. so how can map this scenarion in service order i want when i release service order one purchase requisition will create immediate with Account assignment F second PR will be create with Account assignment F and item catagory D.
thanks in advance

Sing,
Create two operations, the first with a SM02 operation control key (creates standard PR), and the second with an SM03 operation control key (external services)
PeteA

Similar Messages

Service Orders gets saved but text at item level are not saved for all item

Hi All,
We have configured service order scenario. The service order gets saved in GUI and in WebUI. But we are facing issue that not all the text entered at item level are getting saved.
Example if we maintained text for 4 line items and save the SO.
We open the saved SO, we get only 3 line items with proper text
one of the line item text is not getting saved.
The issue happens at both GUI and WebUI.
Any pointers to fix this issue?
Thanks and Regards,
Gauri.

Hi,
You can try clearing the buffer using 'CRM_ORDER_INITIALISE' followed by CRM_ORDER_MAINTAIN" or TEXT_SAVE and TEXT_COMMIT, followed by BAPI_TRANSACTION_COMMIT with wait.
Prerna

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Warranty tab not getting displayed in service order

DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMIT

Hi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat

Error in creating a Service Order in the transaction CRMD_ORDER

Hello,
We are trying to create a service order in CRM and it shows no errors on CRM side while it is processing and saving it. But after the save is complete, it returns a error from the connected R/3 side tht says "An error occurred in system D19CLNT100 during account assignment".
Any ideas as to how can this be corrected.
The details are as under:
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Business partner with GUID 4459115E6EAB014100000000099A6565 does not exist (Notification E R11 124)
Business partner with GUID 4459115E6EAB014100000000099A6565 does not exist (Notification E R11 124)
Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
Characteristics for Controlling object have errors (Notification E IAOM 034)
Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
Characteristics for Controlling object have errors (Notification E IAOM 034)
The BP exists on both CRM and R/3 side in both tables CRMKUNNR and CRM_BUT_CUSTNO.
But probably some problem with Costing.
Any ideas are highly appreciated. Thanks.
Rgds
Priyanka

Hello Priyanka,
I have the same problem by using Service Ticket in SAP CRM 5.0.
Did you already solved this issue? If so, can you please provide the solution!?
How can I activate and check the transfer log?
Thanks and regards
Alex

Overall Processing status for Service Order is incorrect

On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?

Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
in First case, service request will be created from VA01- order related billing. Technician will be sent to customer site along with the spare parts,with ref to this order. Once job is done.Technician will get acknowledgement from customer. Once technicians submit this , then authorized person will remove the billing block from service order, do issue invoice.
Service order is copy of OR w/o delivery & with order related billing,inlcuding billing block in OR type.
Fine tune the relevant settings in config.
2-Service from Plant,
Create service request, is copy of RE, inward the matererial with PGR. once jobwork is done, create Confirm Service order ( copy of OR ) with ref to above Service Req, create outbound delivery-PGI & Invoice.
Hope it helps,
Thought of others in similar scenario with any difference will be really helpful.

Service order-Error during account assignment

HI experts,
I am facing a problem in CRM when saving Service Orders.
Issue:No account assignment found for this service process
An error has occurred in the system XXX while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors occurred while transferring the document into another system.To view the error messages,see the enclosed log.
Transmission log
No account assignment found for this service process (Notification E CRM_SRV_LOG_EXT_OLTP 008)
Actually,We have a problem about service order,how to integration with WBS element.
We can see Account assignment in service order item from GUI,but search help is nothing.
Account assignment is missing in UI.
If anyone know it,please share with me.
Thank you.

Hi Fan Ding,
1. Would you please check the Controlling integration settings in CRM and ECC systems.
Most importantly, Replicate service characteristics relevant to controlling
Assigning cost centres to service org units
Establishing controlling type, controllin glevel and scenarios
Assigning plant and storage location to service org units
etc.,
2. Please check whether Sales/Service organization assigned to Billing unit and in turn the Billing Unit is assigned to company code or not.
Regards,

In service order Issu:No account assignment found for this service process

Issue:No account assignment found for this service process
An error has occurred in the system RT1400LS while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
No account assignment found for this service process (Notification E CRM_SRV_LOG_EXT_OLTP 008)
While we created the service order as a fallow up document of the quotation system unable to create the PR. System showing the above error in the service order.
We created the service order with same items directly not as fallow up document to quotation PR created with out any fail.
As per my analyses above error because system unable to find out the Internal order to create the PR hence we created service order as a fallow up document of the service quotation.
Revert require data to understand the issue more.
Best Regards,
Prakesh

Dear Gurus,
Thanks for your update. we checked as per your suggestion but the issue is PR is not determining the IO while creating the PR.
We used the different item cat in quotation and service order system generating the PR, But our Clint want to use the same item cat in the both service order and quotation.
If we created the quotation after that service order with the service line item and spare part line item system creating the IO (internal order) but PR not generating.
Please help me in this scenario what should we do.
Best Regards,
Prakesh.

Goods Receipt after Completion Confirmation for Service Order

Hi,
We have a scenario in which a Notification is used to create a Sales Order & a Service Order using the action button.
The Sales Order has a old/used product as a line item which we will consume along with some other new parts(added in the components tab in Service Order) to make a remanufactured product which we will obtain after using IW42 for Completion Confirmation. (The Service order is to carry the cost of refabrication/refurburishment & additional parts as well)
We need to do Goods receipt of this remanufactured product to bring it into stock so that we can deliver the same using the same sales order.
Is this possible? We have tried using Refurbishment order both CS/PM but have not been successful in inwarding the remanufactured product using IW8W.
Kindly do suggest possibility of using a Service Order(created through a notification) with a GR feature for the above process of inwarding. Any alternate suggestions would also be very helpful.
If this functionality can be achieved with some enhancement(custom exit, BADI etc) & some amongst you have worked on something similar , please do share your valuable inputs
Thanks & Best Wishes
Vishal

Hi
I dont think you will be able to do Goods receipt against prodcution order using inbound delivery VL31N. Inbound deliveries are normally created for Purchase orders and then GR can be posted wrt to the inbound delivery.
Prod order is normally within warehouse only so you can use MB31 and post GR directly against Prod order.
If you can explain more about your scenario hope we may help
Please let us know
thanks

Creating ERP Sales order with reference to CRM Service Order

Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,

Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred

Create purchasing requisition or purchase order from service order

Hello experts,
we are facing the following problem:
We are implementing Customer Service module and out of the notification we create a service order. In the service order (components tab) the technician declares the spare parts he has to order from the vendor. We do not keep stock of the spare parts so all of them have to be ordered from the vendors.
We have managed so far to create a reservation for the stock material and a purchase requisition for the non-stock materials of the service order according to the standard sap documentation. What we need is to create a purchase requisition or a purchase order for the stock items using standard logic.
Thanks
George

Hi
Please follow the steps it will solve your scenario
Steps involved in Service PO:
1.Define Organizational Status for Service Categories, in IMG - MM - External Services Management.
2.Define Service Category, Enter Service Category, Org. Service Category, External Number Assignment
Without Validation, Acct. Category Reference & Service Category Description.
3.Define Number Ranges for Service Category.
4. Create Service Master Record (AC03), SAP Menu u2013 Logistics u2013 MM u2013 Service Master, Enter Service Category,
Base unit of measure, Mat/srv.grp (007 u2013 Service), Division, Valuation class u2013 3200 & Service type.
5.Create Service PO with Acct. Assignment u2013 Cost Center (K), Item Category u2013 D, Material Short Text, Mat. Group, Plant, Entry for Services in Item Level i.e. Service No., Quantity & Gross Price u2013 Save.
6.Maintain Service Entry Sheet u2013 ML81N in SAP Menu u2013 Logistics u2013 MM choose PO in ML81N edit and save.
7.Then do MIRO from PO reference u2013 Service Entry sheet.
8.Collective Release of Service Entry Sheet u2013 ML85
Thanks & Regards,
Mani

Service order with spare item -Purchase requistin is not getting created

Hi
I am working on service order management with external resource procurrment scenario.I have created the service order with spare part item.Expected behaviour is Purchase requistion should created automatically & have mantained all settings properly.
I am facing the following issues for the service order.
No instance of object type Purchase Requisition has been created. External reference: (Notification E BAPI 001)
Enter G/L Account Number (Notification E ME 083).
Please suggest me which settings i need to maintained to resolve the above issues.
Thanks for your help in advance.
Thanks & Regards,
Silpa.T

Hi,
You need to maintain the logistic seetings Transactions>>Settings for Service>>Integration>> Logistic Integration>>Define Logistic Scenario for Service Material.
There you need to maintain a Purchase Requistion document type for item category. Hope this will resolve the error.
Thanks
Monika

Work center change in Service order not happening

Hi Experts,
I am facing a problem when i try to Call a function module in update task where the Function module contains a call to BAPI_ALM_ORDER_MAINTAIN without COMMIT WORK.
This is done in order to update the Work Center while there are changes to the Warranty Status of the Repair Order.
So , i have written the Code in the Userexit_SAVE_Document so that the Update gets done.
But there might be problems when the Repair order does not get saved.
So keeping that scenario in mind, I tried using the Update task Function Module in which i wil lbe calling the BAPI for Changing/Updating the Service order.
BUT , The Change is not getting reflected in the Work centre of the Service order.
Thanks
VIJAYB
Edited by: Rob Burbank on Jun 5, 2009 10:10 AM

Hai experts,
i have found the way to do the work center change in update task method .
I did call the BAPI_ALM_ORDER_MAINTAIN but without using COMMIT since this function module is called in Update task method so whatever is the change being done by that BAPI will be reflected in the Service order once the Update task has been done for that service order.
Thanks and regards,
VIJAYB.

Issue in service order billing- total cost is positive but negative cost exists in different periods

Hello Experts,
Need you advice/solutuin on the below scenario:
In a service order the total accumulated cost is positive, (some material positings has been reversed in some other periods, so that is displayed as negative cost in the cost overveiw): but when we try to the billing in DP90. it is asking for credit memo request also.
In the DIP profile configuration following characteristics are maintained for generation of dynamic items:
Activity type, Cost element, Material, Object number, Period, Posting row, Transaction Currency, Unit of Measure,
As per my understanding negative cost is taken into consideration because of the "Period" characteristics maintained in the ODP1 tcode. And this is causing the creation of credit memo request due to cancelled postings in different period, as a result for that period total accumulated cost is not positive.
My analysis may not be correct, Please let me know your understanding on this and how we can handle this situation if not want to create the credit memo request (because it will require extra configuration i.e. sales area mapping etc and may lead to change in interfaces etc..)
Regards
Pankaj verma

Hello Experts,
Please give your inputs.

Creating Service Order from Campaign

Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
At the same time when we create campaign, this classification is assigned in campaign screen and stored in bespoke table. Then i have to create service order automatically from campaign when executed.
So can any one help me on this scenario. what BADi i have to use, what is the best approach for this. How i can pass the classification of campaign to service order.
please help me
thank you
shankar

Hello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
Thanks a lot,
Luis.

Service Order Scenario

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