Service Product info.

Hai Guru's,
Can any body send info.spec reg.service products, Iam in urgent need of it.
I would be grateful if any one of u send info.
my mail id. [email protected]

In the service request layout (step 3) you can bring in a field called "Product" which will allow you to pick a product.

Similar Messages

Service product upload to CRM

Hi All,
I am trying to upload service product data to CRM system. What is the recommended method of doing that?
I could get my hands on idoc type
CRMXIF_PRODUCT_SERVICE_SAVE. Is this something we can use for service product uploading to CRM?
Your inputs are appreciated.
Regards
Navdeep

hi, it looks you need to add some field in your LSMW product inbound project.
As it is go through the IDOC way, you need to make clear how to fill the description and sale area info in IDOC, then you can adjust the data mapping logic in LSMW.
Normally, you can check the IDOC related segament to try the fields and the inbound effects.
And an another easy way is you can configure a outbound IDOC, and create a product you want in CRM GUI with all the field you require, then check how SAP fill the outbound IDOC content.

How to creat CS-order with config service product with own logic

Hi all,
I saw already different threads related to this topic, however no clear solution was given yet.
The scenario is:
Create from a notification list the service orders and determine in the background a correct service product which is configurable. Via an own logic the service product is found in a z-table and and the configuration is done via a seperate logic.
What would be the solution of the above scenario.
I already found some information in using:
CUCB_GET_CONFIGURATION
CUCB_SET_CONFIGURATION
CUCB_CONFIGURATION_TO_DB
But does this work?
How should the logical flow be in using these functionmdules.
We are using BAPI_ALM_ORDER_MAINTAIN to create the service order, however it is not allowed in this bapi to enter a service product which is configurable.
Thanks for your input in this.
Best regards,
Pascal

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PeteA

Creation of EBP Purchase Order for Service Products in MM

Hello all,
i have created the service master in MM system and then i have replicated the service master to EBP later i tried to create a EBP PO for Service Products through Sourcing from EBP to MM.
But i am getting a failure message as "Error during determination of backend document follow on documents for shopping cart " and PO is not created anyway.
But i can create PO for Materials with the same process.
I am getting this message only during creation of PO with Service Products.
I request you if any body has the solution please post your valuble information as early as possible.

Mahesh
What I understood from your case is you were able to create PR in backend for service items when you assign vendor manually durin g SC creation.
In that case definitely it will create PR instead of PO in backend. Because when a vendor is assigned manually during SC creation. that vendor is treated as desired vendor and not fixed vendor. So it gives suggestion to buyer, who converts PR to PO, to use this vendor.
When a desired vendor is assigned manually, SC is treated as incomplete. SC is complete only when source of supply is assigned automatically.
If you want that desired vendor to be treated as fixed vendor you need to maintain the same in BADI BBP_DOC_CHANGE and method BBP_SC_CHANGE.
If PO is to be created directly(Without BADI logic) make sure vendor is assigned automatically in source of supply section of SC. This can be possible by maintaining vendor list in SRM or maintain a Contract for that product in backend so that system will pick that source automatically.
Try this and see what document is created in backend.
PS:Reward points if the solution is helpful to you.
Regards
Jagadish

Creation of Service Product with Set Type and Attribute

Dear All,
Please guide me with proper step by step process,
How to create the product with the set type and attribute for service industry in sap crm 7.0
Regards,

Hi Nitin,
Before creating the Service type of product, you have to define the Base category for Service type product. Generally the category for service will be created under the R3 hierarchy R3PRODSTYPE. You can create this category using the TCode:
COMM_HIERARCHY. Here you have to select the product type as Service and have to assign the set types to the category.
You can create a service product using the transaction : COMMPR01 -> Click on Service ICON -> Select the Category for Service Type. Then fill in the details for Service Product description, Service ID(Based on number range settings for products), Language.
Also fill other details like Base Unit of measure, Pricing condition for different sales areas for the service product.
Since you are using CRM7.0, you can do all these activities using a POWER USER role.
For more information about Set types and hierarchies please refer the following help link:
http://help.sap.com/saphelp_crm70/helpdata/EN/46/57672501a208e7e10000000a114a6b/frameset.htm
Hope this helps!
Regards,
Chethan

No organization data for service products

Hi,
I create a CRM service order with a service product. Now there is a message, that the product in sales organization and distribution channel is not scheduled.
Our service products in general don't have organization data, cause they occur from r/3 service master data (transaction ac03).
How to assign org.data to service products in CRM? I cannot assign the set type for org.data to the category of service products cause we download the products with the middleware from R/3.
Regards
Jochen

Hi
Sercie products will be created in CRM in service product type, while creating a service product you have to assign the Organizational data in sales and distribution tab
Thanks
Satheesh

Multiple Service Products in Service Order ?

Hi,
I have the follg business process:
A customer sends, say, 1000 Pieces of a Product A for repair. Problem in each Piece may be different - some may require just cleaning, some may require Parts replacement etc., which is known only after carrying out the repair.
The Customer has fixed Service Charges based on the nature of repair undertaken (level of repair) and Parts consumed.
I have created Service Products (Mat Type DIEN) for each level of repair. I created Repair Order (Type RAS) and inwarded the 1000 Pieces.
Should we have Service Order for each Piece i.e., 1000 Service Orders ? Or is it possible to enter multiple Service Products and Qty ?
Thanks.
Raj

Hi Prasanth,
The level of Repair (Service Product) is determined based on 'Action Code (code to denote the action taken to rectify the problem in the Product)'. It is also imperative that the Technician should be allowed to select only those Components / Parts allowed for the Service Product.
Action carried out to repair is codified and is known only after repair. Hence segregating qty for each Service Product in the Repair Order itself is not possible here.
Is there a better approach to handle this business process ?
Raj

User exit/Badi for changing operation work center based on service product

Hi,
I have an requirement to change the operation work center based on the service product in IW31/IW32 transaction. I am using the BAdi 'IM_SM_BADI_READT399A' for changing the main work center. It changes all the operation work centers except the first one. But I need to change it all the operations.
Thanks in Advance.

I am using the enhancement spot 'IWO1_TL_INTEGRATION2' for changing the first operation work center

Date Error on the Service Order while using service product

Hi PM experts,
I am working on the scenario resource-related billing, using service product in the service order created from a service notification linked to a contract with service product as the line item. service product is the material of DIEN material type.
when i was trying to save the service order created using transaction code-IW31, i am getting the Error Message:
" *SYS:Date 00.00.0000 not expected*".
This error started only yesterday, and it was not there before. Basis team has confirmed that they have not done any new
updates to the system.
Had anyone encounered this problem before, if yes kindly let me know the solution and the steps to resolve it.
thanks for the help.
regards,
rajaraman

Hi,
Here is the error description with message number,
SYST: Date 00.00.0000 not expected.
Message no. FGV004
As an update to this thread, while searching for the reasons for the problem, i found that the characteristics used in the
warranty class were carrying default date value as 00.00.0000. can this be a reason for getting this error as the service
product number which is a DIEN material type is linked to the master warranty which is in turn assigned to the equipment.
Hope this information helps.
regards,
rajaraman

Service product account recognition

hii gurus,
can you please help me what will be accounting entries and configuration steps for service product at the time of procure to pay and order to cash cycle
Thanks

after sales order we have to do direct billing ?
here is a scenario that my client sale a service product out of which he recognise 60% as revenue at the time of sales made and 40% as accrual for next 20 years even though full payment receive immediately or it may installment with in some 4-5 years
can any one help how to map this
Thanks
Priyaranjan

How to create a service product with a condition record?

Hi all
I'm quite new to CRM programming and I now need to create a service product with a condition record. For creating the product I use function COM_PROD_SERVICE_MAINTAIN_API and it creates a product propperly. The function offers parameter IT_CONDITIONS for creating conditions. But when you have a look at type COM_PRODUCT_CND_API_TAB of the parameter, then you will find a deeep tabletype with lots(!) of additional tables. In the conditions tab of the product I simply enter a Condition Type, a Sales Organization, a Distribution Channel, an Amount, a Currency and a Unit and everything is fine after saving.
Can anyone of you help me in how to set up parameter IT_CONDITIONS to get the above values into the product?
Thanks fou you help,
Michael Drechsler

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

Service Product (Download from R3 or Create in CRM)

Hi, we are implementing service with R3 billing and were trying to determined if to download the service products from R3 or to create them in CRM and then upload them. Currently we have service products in R3 however it's not clear if it's a good idea to keep them now that we are integrating CRM.
From what we know, service products need to be mapped between CRM and R3 so that R3 billing can take place. In order to accomplished this, we can download them from R3 to CRM, but they are created as products of type material and not as services. If this is so, we assumed that we are loosing part of the functionality meant for service products.
On the other side, if we create them in CRM and upload them to R3 then we seem to have the integration and keep their functionality in CRM.
If this approach correct or actually it's a good idea to download the service products existing in R3?
Thanks

Gerry,
Did you get a solution for this issue? Could you please us know how it was resolved?
Thanks
Sanjay

RRB and service product

Hi
In my business scenario, I would like to create a service order with operations and components.
My question can be applied to both quotation and billing processes.
I would like to make a link between operation number and service product.
Let me try it with an example.
A new service order is created.
Operation 10 and 2 components linked to it.
Operation 20 and 1 component linked to it.
Service product "SERVICE" added in the order header.
Through the DIP profil I would change actual costs on operation in "LABOR" article. Article will stay article..
I would like to have in my debit memo request or quotation :
Item 10 SERVICE
Subitem LABOR operation 10
Subitem Component 1
Subitem component 2
Item 20 SERVICE
Subitem LABOR operation 20
Subitem Component 3
Does anybody already tried to do this?
Regards
Olivier

Hi
In my business scenario, I would like to create a service order with operations and components.
My question can be applied to both quotation and billing processes.
I would like to make a link between operation number and service product.
Let me try it with an example.
A new service order is created.
Operation 10 and 2 components linked to it.
Operation 20 and 1 component linked to it.
Service product "SERVICE" added in the order header.
Through the DIP profil I would change actual costs on operation in "LABOR" article. Article will stay article..
I would like to have in my debit memo request or quotation :
Item 10 SERVICE
Subitem LABOR operation 10
Subitem Component 1
Subitem component 2
Item 20 SERVICE
Subitem LABOR operation 20
Subitem Component 3
Does anybody already tried to do this?
Regards
Olivier

Elitepad 900 tablet shows missing serial and product info when booting

Hi,
i recently updated my tablet from windows 8 to windows 8.1 and then updated bios. after this upgrade on boot screen it shows missing aerial number and product info. please note that i have not changed the board or any other hardware. please help me to resolve this.
regards
Raees

Hello Malik-Raees,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps!
Best regards,
I worked on behalf of HP.

Service product not copied automatically from contract

hi
i'm creating a notification referencing a contract item and thereafter creating a service order from the notification.
i'm finding that in some cases the material corresponding to the contract item is getting copied in the service product of service order, while in other cases it is not.
i could not find any difference between the two materials.
pl help is solving the issue

A Project is automatically generated from a sales order, when material in line item have been allocated in CN08, This determines which WBS structure is to be used as the basis for project creation, which has also been linked to a STD network, Bcoz SD/PS assign is ON i the STD PRJECT DEFINATION control data.
ON - A WBS leg is created for each sales order line item including similar Network.
In OPSA only one root must not be ticked.
Setting in Material Master.
Delivery Plant in SALES ORG VIEW 1
Item Category Group SALES ORG VIEW 2
MRP type: NO MRP indicator ND
Strategy group: 85
Individual /coll reqmt: left blank /1 individual reqmt.
MAETRIAL must be configurable.
let me know if u need more help
CHECK all this setting in your reqmt.
ONE more thing, u will get the RESULT in CNS41.
u will find Project from sales order like CNS41, DB profile- tick selection criteria as sales doc.
value from sales doc will be planned revenue for corresponding WBS.
Creation of project from sales order in SAP Project system is described as assembly processing.
In the Project System only networks can be generated directly from a sales document during assembly processing. Indirectly the system can also generate work breakdown structures, when it creates the network.
1.You start assembly processing by creating a sales document for a material. This sales
document can be inquiry,quotation, sales order.
2. The system then
Configures the material, if necessary
Creates a network using the standard network as a template
Configures the network, if necessary
Schedules the network backwards from the required delivery date
Checks material availability
Costs the network and transfers these costs to the sales document.
3. When you save the sales document, the system saves the network together with the sales
document. If applicable, it also generates a project definition and work breakdown structure.
The project number is derived from the sales document number.
Regards,
ANSAR

Service Product info.

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