Service product upload to CRM

Hi All,
I am trying to upload service product data to CRM system. What is the recommended method of doing that?
I could get my hands on idoc type
CRMXIF_PRODUCT_SERVICE_SAVE. Is this something we can use for service product uploading to CRM?
Your inputs are appreciated.
Regards
Navdeep

hi, it looks you need to add some field in your LSMW product inbound project.
As it is go through the IDOC way, you need to make clear how to fill the description and sale area info in IDOC, then you can adjust the data mapping logic in LSMW.
Normally, you can check the IDOC related segament to try the fields and the inbound effects.
And an another easy way is you can configure a outbound IDOC, and create a product you want in CRM GUI with all the field you require, then check how SAP fill the outbound IDOC content.

Similar Messages

Service products and Warranties

Hi all,
Service products and warranties are created in CRM via transaction 'commpr01' .
I got to know that Service materials and warranties could also be created in R/3 system. If so which is the transaction to create service materials and warranties.
Also what is the advantage of creating "Service materials in R/3" over "Service products in CRM".
If we create "Service Products" in CRM and if we use the billling functionality of R/3 will the scenario work.. I mean do "Service Products" created in CRM are getting transfered to R/3. If it is transfered can I see the service Products in R/3 via 'MM03' transaction..
Any help is much appreciated.
thanks
Jothi

Good afternoon CeeDee,
Gas leaks can be quite dangerous and worrisome! I’m glad to hear that you were able to reach out to your gas company to get it shut off to your stove while you have your stove serviced under your Geek Squad Protection plan.
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Service Product Replication Error

Dear friends,
1) We create a Service Order with a third-party service item, which is correctly configured to create a Purchase Requisition in ECC. The configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CNot possible to determine a consumption accountu201D if we use an item with a purely numeric ID. This has been tested with various products.
2) We create a billable Service Confirmation, which is correctly configured to create a Debit Memo Request (DMR) in ECC. The
configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CMaterial 30000003 is not defined for sales org.XXXX, distr.chan.XX, language ENu201D if we use an item with a purely numeric ID. This has been tested with various products.
The master data and master data replication settings in CRM and ECC are definitely ok.
In relation to the error related to the fact that no purchase req can be created, please note the following: I checked the Internal Orders in ECC, that were created based on the CRM Service Orders: the internal order with an alphanumeric product is ok, whilst the internal order with the numeric product shows leading zeros for the Product ID. We strongly assume this causes the error that no consumption account could be determined.
Can you please let me know if any of you faced this problem and help me finding a solution.
Thanks & Regards,
Aditya.

Hi,
There are prerequisites to be maintained in CRM and ERP for CRM contract to be replicated in ERP as a debit memo.
Please find the details in the below link:
http://help.sap.com/saphelp_crm50/helpdata/en/65/9c4d3bcf95926ae10000000a114084/frameset.htm
In your case I assume Debit memo is not being created for the Service product and giveing error "Product Cannot be recorded in ECC", because system is finding the same product in ECC as configurable material type (Service product in CRM, config material in ECC).
As per the prerequisite Synchronization of master data (SAP CRM and SAP ERP) should be maintained
All business partners used in SAP CRM transaction documents also exist in SAP ERP.
Service products in SAP CRM exist as materials in SAP ERP.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Oct 8, 2009 6:12 AM
Edited by: Chethan Kumar C M on Oct 8, 2009 6:29 AM

Service Product (Download from R3 or Create in CRM)

Hi, we are implementing service with R3 billing and were trying to determined if to download the service products from R3 or to create them in CRM and then upload them. Currently we have service products in R3 however it's not clear if it's a good idea to keep them now that we are integrating CRM.
From what we know, service products need to be mapped between CRM and R3 so that R3 billing can take place. In order to accomplished this, we can download them from R3 to CRM, but they are created as products of type material and not as services. If this is so, we assumed that we are loosing part of the functionality meant for service products.
On the other side, if we create them in CRM and upload them to R3 then we seem to have the integration and keep their functionality in CRM.
If this approach correct or actually it's a good idea to download the service products existing in R3?
Thanks

Gerry,
Did you get a solution for this issue? Could you please us know how it was resolved?
Thanks
Sanjay

I need some help to create service product in crm 2007

Hello everybody
I 'm new to crm 2007.
Now I met a problem.
Can somebody give me some advice. Thanks.
I want to write a programm to create service product.
But I don't know function modul which I can use.

Hi ,Garcia
Thanks for your reply.
I have tried that method,but met a error in sap function modul.
My crm's version is 2007.
Is there any othor method or fm?

Creation of Service Product with Set Type and Attribute

Dear All,
Please guide me with proper step by step process,
How to create the product with the set type and attribute for service industry in sap crm 7.0
Regards,

Hi Nitin,
Before creating the Service type of product, you have to define the Base category for Service type product. Generally the category for service will be created under the R3 hierarchy R3PRODSTYPE. You can create this category using the TCode:
COMM_HIERARCHY. Here you have to select the product type as Service and have to assign the set types to the category.
You can create a service product using the transaction : COMMPR01 -> Click on Service ICON -> Select the Category for Service Type. Then fill in the details for Service Product description, Service ID(Based on number range settings for products), Language.
Also fill other details like Base Unit of measure, Pricing condition for different sales areas for the service product.
Since you are using CRM7.0, you can do all these activities using a POWER USER role.
For more information about Set types and hierarchies please refer the following help link:
http://help.sap.com/saphelp_crm70/helpdata/EN/46/57672501a208e7e10000000a114a6b/frameset.htm
Hope this helps!
Regards,
Chethan

Defining New product type in CRM 5.0

Hi Guys,
Can anyone tell me how to define new Product Type for CRM(Standalone Products) like material, Service, warranty, financing .
Thanks in advance
amar

Hi Kovela,
I haven't come across any IMG activity which allows to create a new product type in CRM. Why do you want to have a separate product type. It is not so easy to create a product type because you also need to create additional attributes and set types. In general all existing product types are stored to table COMC_PR_TYPE. Also you need to maintain a separate structure (COMT_PROD_MAT_MAINTAIN_API) for each product type.
Why don;t you enhance the existing product type by creating new attributes and set types as per your requirement.
Do not forget to reward if it helps,

Regards,
Paul Kondaveeti

No organization data for service products

Hi,
I create a CRM service order with a service product. Now there is a message, that the product in sales organization and distribution channel is not scheduled.
Our service products in general don't have organization data, cause they occur from r/3 service master data (transaction ac03).
How to assign org.data to service products in CRM? I cannot assign the set type for org.data to the category of service products cause we download the products with the middleware from R/3.
Regards
Jochen

Hi
Sercie products will be created in CRM in service product type, while creating a service product you have to assign the Organizational data in sales and distribution tab
Thanks
Satheesh

Service order replication from CRM to R/3- Error confirmation status

Hi,
We are trying to replicate a service order created in CRM 5.0 to R/3 ,
the service order is saved without any errors both the item and transaction have status released but when we try to create a service confirmation as followup it shows a message "Service process 8000000023 cannot be confirmed due to its status"
and on checking in txn:SMW01 it shows status as "sent to recievers" and a message "R/3 adapter called"
Please can you tell me regarding the status that is to be maintained for successfull upload of service orders to R/3.
Regards
Prathiba

Hi Pepe,
Thank you for your quick reply.
The status of the item shows "To be distributed" when i try making changes it shows a message
"Document being distributed changes cannot be made"
How to rectify this problem?
Regards
Prathiba

How to create a service product with a condition record?

Hi all
I'm quite new to CRM programming and I now need to create a service product with a condition record. For creating the product I use function COM_PROD_SERVICE_MAINTAIN_API and it creates a product propperly. The function offers parameter IT_CONDITIONS for creating conditions. But when you have a look at type COM_PRODUCT_CND_API_TAB of the parameter, then you will find a deeep tabletype with lots(!) of additional tables. In the conditions tab of the product I simply enter a Condition Type, a Sales Organization, a Distribution Channel, an Amount, a Currency and a Unit and everything is fine after saving.
Can anyone of you help me in how to set up parameter IT_CONDITIONS to get the above values into the product?
Thanks fou you help,
Michael Drechsler

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

Enhancing Service Product

Hi Experts,
I've created a set type with two attributes and followed the process described int he below link
https://wiki.sdn.sap.com/wiki/display/CRM/Creating%20UI%20Configuration%20for%20Set%20Types%20to%20display%20on%20CRM%20Product%20Overview%20page
but my set types with attributes are not displayed in the WEB UI.
For Service Products i've used WEB UI component PRD02OV to enhance.
Regards
Vinod

Hi Harshit,
I';ve added the set types and could able to display the attributes on the GUI, and also the enhancement set is already defined in my system and assigned to same client in which I'm doing the changes.
Adding set types : I just want into COMM_Hierarchy and Selected the Category and assigned to the Category,
But still it is not displayed.
Regards
Vinod

Creating Service product in Interaction centre

Hi all ,
I have been going through the best practises doc for SAP-CRM 2007 (C78_BB_ConfigGuide_EN_DE)
and configuring accordingly. I strucked in creating service product(page-13). I couldnt find the below path
CRM WebClient UI menu------- Master Data -- Create: Service to go further.
I would highly appreciate if any one of you help me in creating service product for IC
Thanks in advance,
Sampath

Hi Sampath,
I am not sure how helpful this doc could be for you but try it. It gives process to create CRM Service Products using a Function Module.
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0c4a6b1-5baa-2a10-3381-8671732327e8
Regards,
Saumya

How to create a product catalog in crm(by the end user of the system)?

how can we an end user create a product catalog?
what is the diff b/n prod cat and prod?
we download the prod from r/3.
how we get the prod cat done in crm for the customers and consumers and how it is done?
thank you,

hi
first of all we need to look at what is catalog management before proceding with product and product catalog.
You use this business scenario to create a centralized product catalog that contains product descriptions, multimedia objects, pricing, and associated literature. The catalog enables quick and easy customer access to timely and personalized product information, structured in such a way that most meets your customers needs.
Product catalogs are implemented in sales processes and are of particular importance in CRM Web Channel for presenting your products in the Web shop.
difference between the product and product catalog
this is not the thing that product and product catalog are completely different entity.
Product catalog :   A grouping together of products from your product master data, in a structured hierarchy.
You use product catalogs to group together products to present them in the Web shop, Interaction Center, or in other forms of media, for example printed format or CD-ROM.
You can create various catalogs for your products in the product master and use them according to a validity date. For example, you could use certain products for the summer season, and other products for the winter season.
You can also tailor your product catalog to meet other needs by creating catalog variants. For example, you can create a catalog in English with the prices displayed in US Dollars.
so by above definition it is very much clear that products are actually assign to the catalog,i will give you an analogy that museum is a kind of catalog and you add different pictures to the museum,in the same way you add product to the product catalog according to the acatlog variant.
Now how you assign product to product catalog
Product Assignment
You assign products manually or automatically to a catalog area, depending on the catalog type. The product ID, product description, and status of all products is displayed, as is the information as to whether the item contains accessories or if it is a configurable product.
Prerequisites
You have created products in your product master in SAP CRM under Accounts and Products
Process
You select a catalog area in your product catalog, and edit the item list by assigning products to the area.
Manual Assignment
You can assign products manually on an individual basis or by copying a catalog area. You tend to choose manual product assignment for marketing-oriented catalogs that are subjected to editorial controls.
      Individual assignment
      In this case you select the catalog area in which the product should be assigned, manually search for the product in the product master, and assign it to the area.
      Copying items from catalog areas
      You select an area or subarea from another catalog and copy it to your new catalog. The system copies all products from the copied area to the new catalog, as long as they belong to the distribution chain assigned to the target catalog variant. From these products, you can then manually determine which products from the copied area you want to keep and which items you wish to delete.
The following is true for manually assigned products:
      You can activate or deactivate items on an individual basis.
      You can edit the list of accessories for manually assigned products. The system determines which accessories are maintained for the product in the product master and displays them in the item area of the catalog. You select which accessories should be displayed for the product in the catalog and activate them.
      Manually assigned products can be included or removed from catalog views on an individual basis.
Automatic Assignment
You can assign products automatically to a catalog by transferring product hierarchies from your product master to the catalog areas. The categories, items, attributes, and documents contained in the product hierarchy are copied to the new catalog.
You use automatic product assignment mainly for functional catalogs, where products can be copied with very few changes, from the product categories of the product master. It enables a standardized characterization of your products in the catalog.
The following is true for products assigned to the catalog using product hierarchy transfer:
      Product categories which make up the hierarchies become catalog areas in the catalog.
      Product categories in the product hierarchy must be assigned to the distribution chain to which the target catalog variant is assigned. Otherwise the category is not transferred. The same applies to the items, texts, and documents assigned to the category.
      Items are always active and cannot be individually activated or deactivated.
      Accessories maintained for transferred product in the product master are automatically included and displayed in the catalog.
      Transferred items cannot be individually included in catalog views or removed from them. Instead all items of the hierarchy are always contained in the view.
      Lists of characteristics for transferred categories and items can be automatically created when transferring product hierarchies. The transferred values are included in the item overview of the product catalog.
how to create a product catalog
just have a look at this link
http://help.sap.com/saphelp_crm60/helpdata/en/1c/12b2dc57d644d19ea3a5c4156f904f/frameset.htm
your query regarding the products you have uploaded from the R3,now as above i said how you maintain and create the product catalog ,you just assign the products uploaded from the R3 to the product cataloag created in CRM.
more detail info you can see in these links
http://help.sap.com/saphelp_crm60/helpdata/en/91/be9642e5ef0731e10000000a1550b0/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/27f09d25da5a68e10000000a1553f7/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/037716cfc604a9e10000000a114a6b/frameset.htm
if you read carefuly what i have said,it is pretty easy to implement ,you will see it yourself
guess it will help you
do revert back in case of any doubt
best regards
ashish

Pricing condition not appearing in the COMMPR01 for service products

Dear All,
i have created the a condition type ZPR in R3 . This condition type is successfully replicated to CRM along with the access sequence and the relevant tables .
Now the problem is when i am trying to maintain the price in COMMPR01 for the service product , i am not able to find the condition type ZPR .Also this condition type is maintained in the condition maintainance grp.
Pls help me in this regard
Regards
Satish

Its a Pricing condition that u have configured. It will appear in Pricing analysis.
regards

Product Replication from CRM 5.0 to ECC 6.0

Hi,
 My requirement is to replicate newly created product master from CRM to ECC.
 For this I created subscription with publication name Product Materials (MESG).
 Nest created product in CRM, but this product is not replicated to ECC. But BDoc generated successfully with status green.
 Where as new sales orders,change sales orders, BP changes, Product master changes are replicated in ECC from CRM and Vice Versa.
 Appreciate, if some one could tell me the steps I need to do in ECC & CRM to replicate new products created in CRM into ECC.
Thanks & Best Regards,
SAP CRM MW.
Message was edited by:
 SAP CRM

Hi BPB,
Have you created a number range for materials in CRM?
If you create materials in the R/3 system and the CRM system in parallel, duplicate numbers for different materials may occur if the number ranges in the R/3 system and the CRM system are overlapping. Duplicate numbers do not cause errors because each material gets an internal unique identifier in addition. To avoid duplicate numbers you have to make sure that the number ranges for materials in the CRM system and the R/3 system do not overlap.
Remove the subscription in Adminconsole that is not required for the product upload.
The upload function is only active in product processing if this was allowed in Customizing.
The corresponding path in the SAP reference IMG is 'Customer Relationship Management -> Master Data -> Product -> Settings for Product Type -> Allow Upload for a Product Type'.
Reward points if it helps!!
Best regards,
Vikash.
Message was edited by:
 Vikash Krishna

Service product upload to CRM

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