Service product configuration

Hi Experts,
I have requirement to update characteristics of service product configuration in a service order, could you please let me know if you have any idea about any function modules and how to use them and what parameters need to pass to them.
I am able to get the characteristics data through the function module VC_I_GET_CONFIGURATION, but I am unable to use FM
CE_I_SET_CONFIGURATION to change or update the new characteristics data in the service product, as I am not clear what to pass on this.
If this is not clear let me know.
Thanks in advance..
-Vinni

Hi,
It was a headache, but at last found a way to do that, but no error handling was possible in this case.
You have to read the existing characteristics by using function module CUCB_GET_CONFIGURATION and then change/append the characteristics data as required, then use CUCB_SET_CONFIGURATION for updating the required data in service product, then use function modules CUCB_CONFIGURATION_TO_D and do the commit work subsequently.
Thanks,
Vinni

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at<o:p></o:p>
http://localhost:32843/SecurityTokenServiceApplication/securitytoken.svc is
unavailable. This could be because the service is to busy or because no endpoint was found listening at the specified address. Please ensure that the address is correct and try accessing the service again later.<o:p></o:p>
<o:p> </o:p>
Click Finish to close this wizard.<o:p></o:p>
Larry Stupka

The First Thing Disable or Remove Antivirus / ForeFront, etc. and try if again it's failed then try clearing the cache.ini
you can find it in location
C:\ProgramData\Microsoft\SharePoint\Config\GUId
go inside the GUID and look for cache.ini
reset the value to 1
run the command stsadm -o execsvcadmjobs
try running the below command
psconfig.exe -cmd upgrade -inplace b2b -wait -force
Sajid H. A. Rashid Analyst Application Developer

Pricing condition not appearing in the COMMPR01 for service products

Dear All,
i have created the a condition type ZPR in R3 . This condition type is successfully replicated to CRM along with the access sequence and the relevant tables .
Now the problem is when i am trying to maintain the price in COMMPR01 for the service product , i am not able to find the condition type ZPR .Also this condition type is maintained in the condition maintainance grp.
Pls help me in this regard
Regards
Satish

Its a Pricing condition that u have configured. It will appear in Pricing analysis.
regards

Service Product Replication Error

Dear friends,
1) We create a Service Order with a third-party service item, which is correctly configured to create a Purchase Requisition in ECC. The configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CNot possible to determine a consumption accountu201D if we use an item with a purely numeric ID. This has been tested with various products.
2) We create a billable Service Confirmation, which is correctly configured to create a Debit Memo Request (DMR) in ECC. The
configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CMaterial 30000003 is not defined for sales org.XXXX, distr.chan.XX, language ENu201D if we use an item with a purely numeric ID. This has been tested with various products.
The master data and master data replication settings in CRM and ECC are definitely ok.
In relation to the error related to the fact that no purchase req can be created, please note the following: I checked the Internal Orders in ECC, that were created based on the CRM Service Orders: the internal order with an alphanumeric product is ok, whilst the internal order with the numeric product shows leading zeros for the Product ID. We strongly assume this causes the error that no consumption account could be determined.
Can you please let me know if any of you faced this problem and help me finding a solution.
Thanks & Regards,
Aditya.

Hi,
There are prerequisites to be maintained in CRM and ERP for CRM contract to be replicated in ERP as a debit memo.
Please find the details in the below link:
http://help.sap.com/saphelp_crm50/helpdata/en/65/9c4d3bcf95926ae10000000a114084/frameset.htm
In your case I assume Debit memo is not being created for the Service product and giveing error "Product Cannot be recorded in ECC", because system is finding the same product in ECC as configurable material type (Service product in CRM, config material in ECC).
As per the prerequisite Synchronization of master data (SAP CRM and SAP ERP) should be maintained
All business partners used in SAP CRM transaction documents also exist in SAP ERP.
Service products in SAP CRM exist as materials in SAP ERP.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Oct 8, 2009 6:12 AM
Edited by: Chethan Kumar C M on Oct 8, 2009 6:29 AM

Error 1051429. Analytical services Product Existent check Fails

Hi,
We want to externalize users from native to shared services.
Note: The Enviornment is UNIX.
Following activities were carried out from our end.
1. Configured database. (Oracle)
2. Registered with shared services.
3. Deployed to Application server. (Tomcat)
4. Ensured that administration services are up after registration.
5. Ensured shared services are working fine.
6. Backed up .sec files, config files and bak files from bin directory and deleted all users except admin user from the
mgt console.
7. We then went on to externalize the users from the Console. This did not succeed.
Error message given was:-
Error 1051429. Analytical services Product Existent check Fails
against the shared services server with error. [Unable to connect to
shares services , make sure the shared services is running and try
again.]
When we did not succeed we went to user management console and created a new user , gave it all rights and then tried externalizing that user. But that too failed.
More things done were :-
1 Changed the netdelay settings in config to 3 hours.
2 Set unix server time with shared services time in sync.
3 Re-Registered the Analytical Services as above.
4 Using management console established sync with analytic services (thru mgt console).
Nothing works. Hope someone shall provide a solution soon.
Thanks in advance for the same.
Regards
Balakrishnan

Hi Balakrishnan,
Just check whether services called 'OpenLdap' and 'Shared Service' are running or not if not then please start them and then try to externize users.
Atul K,

How to creat CS-order with config service product with own logic

Hi all,
I saw already different threads related to this topic, however no clear solution was given yet.
The scenario is:
Create from a notification list the service orders and determine in the background a correct service product which is configurable. Via an own logic the service product is found in a z-table and and the configuration is done via a seperate logic.
What would be the solution of the above scenario.
I already found some information in using:
CUCB_GET_CONFIGURATION
CUCB_SET_CONFIGURATION
CUCB_CONFIGURATION_TO_DB
But does this work?
How should the logical flow be in using these functionmdules.
We are using BAPI_ALM_ORDER_MAINTAIN to create the service order, however it is not allowed in this bapi to enter a service product which is configurable.
Thanks for your input in this.
Best regards,
Pascal

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PeteA

Sales order with Service product having equipment assigned

Hi ,
I am working on below scenario.
1) create quotation . Use Service product as line item. It will ask equipemt no . enter the equipemnt no
2) Save the Quotation
3) Create the Sales order taking refrence from Quotation
When i am doing this the system is asking me equipement no again. Which it should not.
Can you let me know what customisation i am missing.
Regards,
Amar

Now when we try to raise a sales order and enter the item category
Ideally, item category should flow automatically in sale order and why do you want to input manually? Moreover, in order to understand your requirement further, please share the configuration settings of your item category and also update what special procurement type is maintained.
G. Lakshmipathi

Service product configuration

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